Vivint Reviews

I’m not one to write reviews but this is the most greedy and predatory company I have ever encountered. I would NOT recommend their services. If you would like to hear my story I’ve attached it below: I’m a first time home buyer and I was forwarded to Vivint after calling Centurylink to have my internet setup. The Vivint sales person said for 60$/mo I could have a smart home system and monitoring. I’m new to the state/ area and a single female, so for 60$ it seemed worth it for the peace of mind. On March 22nd my smart home was installed and I was thankful that I could sleep through the night. I started to notice that my doorbell/camera was frequently offline and called Vivint to have it repaired. A few days later I noticed that the doorbell was now going offline about once a day for hours at a time and called again. This time a technician came out and installed a repeater and we moved the wifi box directly above it. Yesterday, I left home to go into the office for work. A man approached my door and I went onto my phone to check who was there (again, single female in a new city), and my doorbell was offline. I nervously checked my phone throughout the work day but no luck… My doorbell stayed offline for 5 hours while I was away from my house and with no way for me to fix it. I called Vivint to let them know that after 14 days, this system has been more of a burden than a help and that I would like to cancel. I was told there was no way for me to get out of my 15 month service agreement and 2600$ loan for the equipment. I cannot believe that Vivint sold me a system that does not work and I have absolutely no way of getting out of. This is shameful for a billion dollar company to treat people this way. I am 23, relatively poor because I just bought a house, and now trapped with broken/faulty equipment because I couldn’t figure out my system didn’t work in 3 whole days. This is around 3,000$ I can’t get back. Please reflect on the company you work for and if they treat people in a way that matches your morals. I’ve reached out to senior leadership at Vivint to share my frustrations but have received no response. Locking people into contracts after a 3 day trial period is not how you treat people. Yes, I agreed to Vivint’s terms but that was under the expectation that I was being sold a working system. What Vivint has done and the policies they have created are fraud.

If we could leave a negative star, we would. The equipment never worked, but the biggest issue was what happened when we cancelled. We had paid outright for the equipment and had tenants moving into the house. The tenants decided they wanted to keep the Vivint service, so they called in to have the service transferred. Instead, Vivint created a new account for them, instead of merging ours. The end result was that we were billed for 3 months while the tenants were also billed, for the same address, and the same service, and the same equipment. I spent an hour on the phone with them just now, and was told that because we didn't authorize the tenants to take over our account (mind you, we were never told we needed to do that), we are out the three months. They double-billed us and the tenants, and after speaking to multiple people and their supervisors, I was told it was my fault. So, this company will perpetrate fraud against their customers and will not even try to make it right. STAY AWAY.

This has been the most stressful experience. I want to warn everyone that do not to get sucked into this. I have had this service and equipment for less than a month and I’m already having problems with the cameras not capturing footage. It goes offline from time to time. What’s the point of having a system that goes offline??? The cameras can make a noise of your choice and there is no volume control so whenever it detects movement it will make the sound to where your whole block can hear it. It annoyed my neighbors so I had to take off the sound. The main panel also lets you know when batteries run low on your sensor and how I know this cause it has happened And like I said I’ve had this for less than a month! Already batteries running low. Next, the other problem you will have to pay all upfront or they will open up a line of credit and run your credit and max out the line of credit which will bring down your credit score, and not only that you have to pay an interest rate.You only have three days to cancel and if you don’t do it within the three days you are stuck with the contract and have to pay all up front which cost over $3000 which I’m sure there are other cost effective ways to have a security system. I should’ve stayed with ADT!

Vivint is horrible!!! None of the cameras work! I have had techs here sooo many times, I gave up calling. I have one camera directly on my car. I walk to and from my car daily. I drive away and come back daily. Not ONE recording of any of that EVER! What's the point of the camera if it doesn't capture motion?! I call Vivint to ask that question and all I get is "the cameras are digital. You have to keep playing with the settings. " WTF??? How am I supposed to check the "settings"? By running back and forth from my car to my control panel as I "keep adjusting the settings"? They are a joke and the equipment is waaay too expensive to NOT WORK! To cancel, u have to pay an enormous fee! But why, when the equipment never worked AS ADVERTISED in the first place? I signed up for Vivint based on the "deceitful" video the rep showed me when he came to my door. I was shown a person attempting to steal a car which was recorded on the camera. That is the main reason I have a camera pointed at my car. I have "stolen" my own car DAILY to go to work. I have NO notification and NO recording of that. I wouldn't recommend Vivint to ANYONE!

Similar experience to Jennifer T in Amarillo Texas. We completely missed the 3 DAY try it. Which is awful, how can you get a full experience in 3 days?! We are almost a year in and I am finally over this system. We asked to cancel and return our equipment. We were told we couldn't. We had to pay off the equipment and pay out our contract, which is to 2026! I.do.not.like.it. Why would I pay off the equipment and keep it? I do not like the quality, I want to return it. We pay for 1G internet speeds, the video is very laggy. When out of state you couldn't watch anything. The audio works sometimes. I have to open and close the app multiple times for either me to hear through the camera or to talk through it. We misunderstood how the recording works. It randomly records 20 second clips. It will go hours without recording even if there is movement at the highest sensitivity. The doorbell camera only records what the person outside is saying. 9/10 times I open the app it says "maintence" and I have to open and close the app a few more times. By then someone easily could've been missed on the camera. Lastly, when asking about the service, we were told that even if the power goes out it would still record. Which 1, doesn't record unless you buy a $250 additional hub and i didnt know this until I asked on Facebook., 2, they whole system shuts down and just beeps when the power goes out. The only good thing is that they are prompt when the alarm goes off.

Worse alarm system ever!! The alarm siren is super quiet. The door sensors are super quiet. The cameras are ALWAYS lagging. The cameras always detect bugs so all night my phone is going off for movement detection. POINTLESS! My car got hit outside my house at the end of MY DRIVEWAY and the cameras did not catch anything at all! My view limit is to the street and it still did not catch that accident. It will not detect person until they are ringing my doorbell already. Imagine if it was a burglar, that is a loss cause. The glass breaker goes off to any noise, even my kids when they are running around playing. One time I had a ball break my window and shattered it while I was out of town, the notification said glass break but I could not check the cameras to see what happened because it never loaded plus it took vivint roughly 7 minutes to call me! I thought it was my internet so I called and upgraded my internet speed and upgraded my phone because I thought since I have an old phone that the 5G was not good on the old phone. None of that helped at all. VIVINT cameras still lag and never wants to load. When they salesman came to my house he said it was NO EARLY CANCELLATION FEES and NO CONTRACT, you just pay it every month or it cancels like a prepaid phone so I set it up on automatic payments. THAT'S A LIE! They are charging almost $1,600 to cancel after 8 months of being with them. Every question I asked the representative, he would put me on hold to ask a supervisor.

This company will take advantage of elderly people. They refuse to offer technical services to certain areas. IF they decide to, or even have someone to, send to your home to fix constant issues, they charge an astronomical amount. Hundreds! Therefore, my parents have not been able to use the system for over six months yet have had to continue to pay almost $50 a month for services as they would not cancel the contract before the FOUR year agreement was up! The contract is set to expire next month (February 2022) so as the legal Power of Attorney for my Parents I called to cancel and notify them of non-renewal. They REFUSED to speak to me! I willingly offered to send my POA paperwork but they declined and stated they would ONLY speak to the contract signer or co-signer. Knowing the purpose of my call, the representative became argumentative and would not connect me with a supervisor, put me on hold, and left me there until I hung up! DO NOT USE THIS COMPANY!!!!

The reasoning of this review is to notify the hackers will get in to your system and watch from another location with control. Not recommended, further more Vivint has made many promises not once but multiple times and still has not fulfilled there end of the bargain, as for the lost of my property and the damages right under the camera. I will keep trying and leave further updates.

The company has persuasive salesman. That is the most positive thing I can say. However the company doesn’t live up to what the salesmen tell you when you sign a contract. I wanted to add equipment after finishing my backyard and I knew it when I signed the contract and the salesman said it would be no problem. I called numerous times and company refused to add the camera I desired. I was also told by the salesman the price would go down once I was at the end of the contract and the equipment was paid for. At the end of the contract they said the piece was going to go up unless I signed another 5 year contract. They did not honor anything the told me. Beware. It is very hard to get out of the contract, even at the end!! There are better options out there.

I have been a Vivint customer since 2016, and I have nothing but negative things to say about this company. My issues are: customer service is horrible, and the smart lock is the worst product that I have purchased. The customer service, 🤦‍♂️! Long story short. I call Vivint to speak with a representative so I can understand my account a little better. I kept getting the same response to my question, so I had to keep hanging up so that I could possibly get a different representative who could answer my concerns. Let me explain. Your account has verbal passwords that a representative will ask you so that they know it’s you, the account holder. I must have told 4 different reps that my verbal password was incorrect because I was told by a representative almost a year ago that my password was incorrect, so I asked to speak with a supervisor. The representative tells me that I CAN NOT speak with a supervisor and that whatever issues I had, I needed to tell her. I hang up for a 5th time and call back and finally reach a rep that speaks understandable English. After speaking with this representative for 5 min, he was able to see what it was that I was trying to explain that other 4 representative’s couldn’t understand. To be told that I can’t speak with a supervisor and that I have to speak to you about my concerns is a bit concerning. I asked the representative if they had my correct contact number, which they did, how come no one called me when my alarm was triggered by me on accident? Yeah, my alarm went off 2 separate occasions and no one called either myself or my wife, no one! He said that I had selected the option to receive a text instead of a call! REALLY, I opted to have someone text me if my alarm was ever triggered? Ok, let’s say I did, WHY IS IT THAT NEITHER ME OR MY WIFE received a text inquiring if we were ok? Not cool Vivint. I purchased a smart lock for my front door and was really excited to have it since my family tends to forget to lock the front door when they come in. Needless to say the smart lock works when it wants to work. I have a custom rule to “ lock front door when any doors are closed”, but kinda like Vivint, it works only half the time. I can’t rely on the smart lock to lock after the door has been opened, then closed shut. I have replaced the batteries several times and I have several Wi-Fi range extenders, that was put in place by Vivint representatives. I’m glad I purchased the equipment right out the gate, so that I’m not a slave to this company. Do yourself a favor and go with a better home security company.

Some good and bad...let's start with the bad. I was lied to about when I could cancel and all equitable information/features. I work in the technical field (and it is a good thing I do because customer service relies heavily on customer input) but I have never experienced such terrible equipment service issues. I do not get the proper notifications when I motions are detected, and not enough motion recordings are done. It is like the cameras record what they wants to. I had two serious incidents that I have no recording of. Thank God I have the ring in certain areas that caught one incident. I had several issues with the motion detector as well. Some good... I can say is that I like the keypad display and it is user friendly. It is also connected to two wireless networks that does not rely on IP like the ring does which is absolutely better. Luckily have a strong wireless network throughout my house to connect all the devices. I can't imagine a place with just a router.

When I originally signed up with Vivint they were a great company. Great customer service and great products. However, over the years of using them that customer service has declined to the point that I have now switched to another security provider. It started when I could not get their service department to contact me back to upgrade my equipment. Then they send me a cellular component that I needed to install myself to get my equipment operational. My advice, do your homework before landing on a security provider.

This is by far the worst experience I… This is by far the worst experience I ever had with a company from customer service to the equipment. Twice a month I had to reboot my service by unplugging the control panel, removing it from the wall, unscrewing the control face and unplugging the battery. In all the time I had the service I never had all my equipment connected to the control panel at the same time. Cameras would freeze up and need to be deleted then reinstalled. Today was the last straw. The control panel finally went completely out. I tore it off the wall and threw it. Man that felt good! When we called and cancelled the account, customer service tried everything to keep us. When we said no, he tried to sell us insurance. In the rating I have to give them at least a star in order to write this. Quite frankly they don't deserve any stars.

Never sign up with this Terrible company! You will never be able to get out of their contracts! I was happy with them at first, but after my second move and my dealings with a shady or incompetent installation technician I would recommend strongly to everyone to avoid this company! The troubles started when I was told on the phone with the customer loyalty department that I could get 0% APR on new equipment for the new house however when the technician came to install he said it was 9.99% APR and I was not happy with this unexpected change and refused these new terms and did not go forward with the upgraded equipment installation. Soon after I got a loan document from some company I’d never heard of and when I called them they said it was a loan for Vivint equipment. Angry that I had refused the loan but somehow still got a loan, I repeatedly contacted Vivint support to try and get this fixed. They promised they would research it and get back to me, but no one ever did even after escalating the issue to a supervisor. Now I seem to be stuck in a new 5 year contract against my will that I can’t get any resolution from Vivint on. I feel like they trapped me illegally but of course it would cost more to hire a lawyer to sue them than to just pay the contract so I don’t see any way out for me. So I feel I just need to warn others to STAY AWAY FROM THIS SHADY COMPANY!!

This is the worst thing that I have ever purchased. The customer service is horrible. I sold my house and they will not cancel my service even after I payed the equipment in full. They still want to charge me. I have called 3 different times to cancel my service and they told me that I have to give them a confirmation number where I payed off the equipment. I had them call citizens bank with me on the phone 3 different times to give them the confirmation number. And still having problems with them. They have the worst customer service ever very rude. I would not recommend anyone getting this service ever.

Vivint is one of the worst companies in the security business, I pay for the complete system to be installed on a new house that was pre-wired, they charged 680 to install a panel on a preinstalled new house, and never connected my window sensors. After 2 attempts to get a technician to come to fix the issue, they tried to charge me 50 to send a technician to come to program the panel correctly. When I requested to cancel and get my money back they said it was too late. I only had service for 2 weeks. This company is a ripe off please run while you can. Also had their service at a business address, after installation I had credit since I paid 1200 for equipment that I didn't need, so I had credit on the account and they charged my remaining credit and credit card at the same time.

The equipment is okay except it echoes when answering the doorbell from the monitor. But I am livid with Vivint. I called them to cancel my services after 2 days because I noticed they had withdrawn $350 dollars out of my account the day the technician came. Although i asked the staff a day before the technician came, if I owed or had to pay anything at the time. He told me NO. He stated I didn't owe anything until my bill came which would be around $75 dollars. The issue was, I was financed $2000 for equipment but unbeknownst to me they $350 was the balance that I had to pay first. (Equipment total $2352.52) me pay the difference was NEVER EXPLAINED TO ME FROM THE BEGINNING!!! once i found out this on day 2, I called to cancel my services and requested them refund my 350 that I did not authorize. It's been a week. No one has came to pick up equipment, my money has not been refunded (they said it takes 3-5 business days for them to process, although it took them one second to withdraw my money) and they have already reported the $2000 credit on my credit report!!! Now they say it takes 30 days for them to remove the crap from my credit report. They work fast to take your money but slow to refund you. I'm pissed because I called within the 3 day period so this would not show up on my credit because I don't want them to try to make me pay for something I cancelled after 2 days. They told me as long as I cancelled within 3 days that everything would be fine.

I had a Vivint system installed in late July 2021. I was out of town so couldn't personally attend so had my adult son present. The basement was supposed to be protected and motion sensors were suggested and installed. When I got home and questioned Vivint support, I realized that there was no protection while home as the motion sensors cannot be programed to be ON in stay mode. This was unacceptable as we are completely vulnerable while sleeping. The rep I spoke to said that they would send out door sensors and a technician to remove the motion sensors in that area and install the door sensors. This would work ok. I waited 2 weeks and finally called to see when the sensors could be installed. The rep said there was no such documentation on the account and I was now past the return window. I now have useless fully paid sensors and am being charged for the other sensors that I really need. I also have to install those sensors myself instead of being given a fully functioning installed system. Rep lied to me and now legally I'm stuck. Be careful with this company, they took advantage of my trust.

My neighbor was having service by them. They parked 2 service trucks in front of my house over 2 hours, there was space in front of her house. My mailbox and trash cans were blocked on trash day. I called vivint, I had all the information I was told they needed my neighbors account number. Also their customer service is 3rd party in the Phillipines. Almost always a language barrier...

Buyer beware. I would give this company a zero if it would allow it. Have had the system for a little over 2 months and have not received all that was promised. Spent the last hour on phone with customer service and was basically told that there is no was way out of the contract without paying off the overpriced equipment. I am moving to a different house with no guarantees that it will even work at the new location. Salesman promised that moving is free, it's not. Had to go to war to get that. Received yet another promise that the missing components will be shipped out immediately. Not holding my breath.

Terrible customer service. I cancelled our order since they were not reliable, weren’t able to coordinate installation and then cancelled our installation appointment DURING our installation appointment window after we took off time from work to be at our second home, and had our contractor, architect, electrician and A/V persons there to meet with their technician. Local area manager never got back to us despite our calling him and emails to their customer support person ahead of the installation to coordinate and answer our questions. The team generally was unresponsive and not user friendly. Also the team is not knowledgeable or caring about what the local requirements are. So we cancelled our equipment ad. Installation order after we pre-paid for it because they cancelled our installations appointment. We are going with another vendor instead.

This company is a complete joke. First of all their equipment is very expensive but they con you into just using the simple monthly payment method. They were very shady about not highlighting that you were getting into a 5 YEAR CONTRACT by doing so. This was a shock to me which you'll see later in this review. The install tech was trying to use regular drywall screws (which by itself isn't a bad thing), but he thought the more he spun the screw in the drywall the tighter it would get. Half the equipment was falling off and I had to remount it all myself. Not to mention there is now multiple holes behind the units. Once the system was in, it worked well, however, anything you need done has to be done through customer service, which is TERRIBLE. Get ready to spend a TON of money on batteries. It was like clockwork that the 123 batteries all died at the same time. I've had a number of other security systems and the batteries were fine at least for 1-3 years before needing to be replaced. Now 2.5 years later, I was being relocated for work (that's 2 battery changes in every device already btw). The new homeowner wanted to take over the account/contract. Trying to get this simple process done was about 5 phone calls, most of which were started from offshore customer support so that was terrible in itself. In the end they said I still needed to pay off the hardware before they could transfer the account over. So I paid the remaining $1223.53 to Vivint so this could be completed. Yes, after 2.5 years of paying for this garbage I still owed $1200+ on the hardware (again, REALLY EXPENSIVE). They transferred things over to the new owner, however we were still getting all the doorbell calls from our old home to our cell phones, so we had to uninstall the app as well as block the VIVINT number that was calling. Again, unprofessional and ridiculous for what many review companies like PCMAG have said is top rated. So to top this all off... my credit card is STILL getting charged for the equipment each month and shows a balance of $900... so I called Citizens One, who informs me they should have pointed me to them to make the hardware payoff. So now I've paid over $1223 to pay off this hardware, but they still haven't sent that to Citizens One and I owe another $900 according to them. Tried calling in again (granted it was on a weekend) and the offshore guy was going to transfer me to a manager, which turns out is the customer retention team out of Utah that isn't working weekends so the call hung up on me. STAY AWAY FROM VIVINT AND THEIR HIGH PRESSURE REFERAL TACTICS, INSANELY EXPENSIVE HARDWARE, NOT UPFRONT SALES/CONTRACTS, AND TERRIBLE CUSTOMER SERVICE. If I could give them negative stars I would...

My son got locked into a 5 year contract that he was not able to get out of so I transferred it to my home when he moved out of state. My installer fell through my ceiling (he was okay). My doorbell only rings outside or on my phone so my husband has no idea when someone rings it. Because I took over my son's contract for the first year it took over 30 minutes of explaining every.single. time. that I called about anything (I did not have permission to access my account) because even though Vivent said information was uodated, the next time I called it was not. I got tired of calling and basically am waiting for the unbreakable contract to end so that I can discontinue this service. I would not recommend.