Frontpoint: Read 3,077 User Reviews From Real Homeowners

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Verified Customer

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Kevin Rocklin, CA

When I need help, customer service is never around. It was a terrible experience, I would not recommend them to anybody.

8 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. We are going to have one of our Support Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Sep. 21st, 2018

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Verified Customer

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Brian Engstler

Easy installation. Very good instructions and materials

8 years ago

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Verified Customer

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Barbara Segal

Easy to work with. Helpful customer service. Good products.

8 years ago

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Verified Customer

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Bill Bosse Toledo, OH

Very easy to do business with, and system setup is a dream.

8 years ago

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Verified Customer

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Diana Fort Worth, TX

Installing is easy and every time I call customer service they are helpful.

8 years ago

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Verified Customer

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David Woodinville, WA

They are really friendly and have more advanced features.

8 years ago

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Verified Customer

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Bob Macon, GA

Great service; es su to use; very helpful technical staff.

8 years ago

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Verified Customer

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B

They are Just Ok. Could spend more time getting the right equipment the first time.

8 years ago

Reply from Frontpoint

Thank you for sharing this feedback with us as it is feedback, like yours, that helps us grow as a company. Please let us know if you ever need anything moving forward!

Aug. 27th, 2018

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Verified Customer

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none

Immediate response. No need to improve.

8 years ago

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Verified Customer

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TJ

Poor communication during the trial period transitioning to the actual contract time.

8 years ago

Reply from Frontpoint

Thank you for taking the time to share this concern with us. We will be using your feedback to ensure we are always improving moving forward.

Aug. 27th, 2018

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Verified Customer

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E

good customer service but some issues for canadian customers.

8 years ago

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Verified Customer

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Jim Angell

Easy to install, easy to use, rapid response to alarms.

8 years ago

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Verified Customer

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Anonymous

great customer service, and easy sales experience.

8 years ago

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Verified Customer

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Anita

Easy install, great customer service, easy to use.

8 years ago

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Verified Customer

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Bernadette Richardson Kansas City, MO

Overall good service. Long delay in disarming system from the app.

8 years ago

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Verified Customer

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Andrea C Houston, TX

I think it is to complicated for someone my age(66) to install and operate most effectively.

8 years ago

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Verified Customer

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Mel Gwynn Oak, MD

I think other companies offer front door bell camera and other enhancements at a better price point

8 years ago

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Verified Customer

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Nel Lawrenceville, GA

I think the product is good and so is the price.

8 years ago

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Verified Customer

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John

Good product but the monthly fee is too high. I wish i would have gone with a different company.

8 years ago

Reply from Frontpoint

We appreciate you taking the time to share this feedback as it is the best way for us to grow as a company.

Jun. 26th, 2018

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Verified Customer

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Jon Fort Worth, TX

Reliability and confidence in the service

8 years ago

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Verified Customer

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Tifani K Tarzana, CA

Excellent customer service; happy with the oroducts

8 years ago

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Verified Customer

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Sherry

Effective. Easy to use. Reasonably priced.

8 years ago

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Verified Customer

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Laureen Espinosa

It was easy to follow the directions and install it myself.

8 years ago

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Verified Customer

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Vito Polera

Very responsive, easy to use, and it's at a good price.

8 years ago

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Verified Customer

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Georgegiana Tanudjaja

They're very good about getting back to you and helping you set things up.

8 years ago

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Verified Customer

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Lisa

Great customer service. Easy to use security system.

8 years ago

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Verified Customer

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Rodica

Great price, awesome customer service! Highly recommended.

8 years ago

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Verified Customer

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Sedrick

Awesome services awesome security must have

8 years ago

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Verified Customer

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Best

Great product excellent customer service

8 years ago

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Verified Customer

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Dcmath16

User friendly, great price, excellent coverage

8 years ago

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Verified Customer

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paulk

very effecient , reliable and affordable.

8 years ago

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Verified Customer

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Top easy install

Easy to set up, easy to arm, great customer service

8 years ago

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Verified Customer

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Reed

Works great other then it always says that we have phone line failure

8 years ago

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Verified Customer

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Piatt'''s

Fast response and excellent customer service!

8 years ago

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Verified Customer

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Brian C

Easy to set up, easy to use. Great customer service.

8 years ago

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Verified Customer

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Andy R

Customer service is great, easy to get in touch with.

8 years ago

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K.G. Toledo, OH

I went with them because of the price. The system is good, we don't even notice that it's there.

8 years ago

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Verified Customer

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Joseph Alee Ontario, OR

Poor customer service. Faulty sensor two weeks passed by still haven't received the replacement. It's a matter of security

8 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. At your earliest convenience, could you please private message us with the name and address associated with your account? We would like the opportunity to make this situation right for you. Thanks again and we hope to hear from you soon!

Apr. 24th, 2018

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Verified Customer

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Jim and Linda Godfrey Feasterville, PA

Good customer service. System is easy to install.

8 years ago

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Mark Commack, NY

Quality product with exceptional service

8 years ago

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Vivian Lanham, MD

The service is great, just wished it was not so costly each month.

8 years ago

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Verified Customer

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Best value Detroit, MI

Excellent customer service Excellent customer service

8 years ago

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TerrK Fort Collins, CO

It was easy to set up and to operate daily

8 years ago

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No name Farmington, MI

Very prompt when the alarm was tripped by accident

8 years ago

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Nick Roanoke, VA

Ease of use, remote features and monitoring.

8 years ago

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Verified Customer

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Hannah Indianapolis, IN

Great customer service, easy setup, fair pricing.

8 years ago

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Verified Customer

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JT Rochester, NY

Great customer service, innovative equipment

8 years ago

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Verified Customer

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none

did not use the service, but paid for it. there wasn't much consideration for my situation

8 years ago

Reply from Frontpoint

We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks for your feedback and we hope to hear from you soon!

Apr. 3rd, 2018

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Verified Customer

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Joe

main control unit needs a wall plug vs being able to hardwire into home. No feedback on customer blog comments. Etc.

8 years ago

Reply from Frontpoint

Thank you for sharing this feedback with us. It is important to us that you always receive all the help you need so at your earliest convenience, could you please private message us with the name on your account? We would like to have one of our Support Supervisors reach out to assist you and make sure you are entirely taken care of. Thanks again and we hope to hear from you soon!

Apr. 3rd, 2018

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Verified Customer

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Alessandro Macchiavello

They have a really great customer support.

8 years ago

Frontpoint Reviews