Frontpoint: Read 3,077 User Reviews From Real Homeowners

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Verified Customer

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Sherrie Buffalo, NY

I'm having problems with equipment since I joined them. Their terrible customer service wouldn't resolve problems for me.

7 years ago

Reply from Frontpoint

Thank you for taking the time to bring your concerns to our attention. One of our Account Supervisors will be reaching out to address your concerns in detail and make sure you are completely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Jan. 7th, 2019

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Verified Customer

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Sal Benigno

Great customer service, honest and helpful

7 years ago

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Peggy Carr

Good experience so far, good customer service.

7 years ago

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Verified Customer

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Marc

Excellent. Easily to set up. More sound options for the panel

7 years ago

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Verified Customer

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Linda Champagne

Great experience and very easy system to manage.

7 years ago

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Verified Customer

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Alex Vista, CA

Need fully wireless security cameras such as Blink XT or Arlo

7 years ago

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Verified Customer

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David Fore,Sr. Wesson, MS

Phone notifications of potential problems.

7 years ago

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Verified Customer

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David Ayers Kingsport, TN

Easy to use! Just works. Fast Setup. Friendly support!

7 years ago

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Verified Customer

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Allison Utterback Vidor, TX

It has been awesome, everyone is so nice and helpful!

7 years ago

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Maurice Cincinnati, OH

I'm having a lot of trouble with the motion detectors going off in calls and false alarms.

7 years ago

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Verified Customer

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Anonymous Charlotte, NC

It's an easy self-installation, but sometimes it's a little too sensitive.

7 years ago

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Verified Customer

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Evelyn Rincon, GA

Customer service is always there when you need them.

7 years ago

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Marilyn Hoffman Denver, CO

My experience has been fine. The rep I spoke with was very helpful.

7 years ago

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Verified Customer

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Ed Rancho Cordova, CA

Love the service. Works great and economical.

7 years ago

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Verified Customer

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Lincoln

They have prompt responses. The system is easy to operate.

7 years ago

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Verified Customer

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Neal Pocahontas, AR

I've had no problems I just wish the key fab was digital.

7 years ago

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Verified Customer

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Will Beadle Brooklyn, NY

Excellent. I love the fast response times.

7 years ago

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Verified Customer

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P Montaqe Loganville, GA

Great experience. Really easy to purchase and install.

7 years ago

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Lawrence Church Hill, TN

Awesome customer service. Very user friendly.

7 years ago

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lynette terrell Elwood, IL

Great customer service and no issues with the system. Price is a bit high.

7 years ago

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Verified Customer

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Rudy Tamayo El Centro, CA

Good, haven't been robbed so I guess that's a good thing. Easy to use.

7 years ago

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Verified Customer

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Glenn Fredericksburg, TX

Easy to install system, good phone help from them.

7 years ago

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Verified Customer

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Mohammed Majid Morton Grove, IL

The cameras are not good---i can't go back and forth and chek if anything happens

7 years ago

Reply from Frontpoint

Thank you for taking the time to bring your concerns to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address your concerns in detail and make sure you are completely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Nov. 26th, 2018

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Verified Customer

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x Minden, NV

Very good service before and after the sale

7 years ago

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Verified Customer

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Michael Washington Covington, KY

They did an outstanding job notifying me

7 years ago

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Verified Customer

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Karen Rose Akron, OH

Good experience. Great customer service.

7 years ago

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H. Psyhogios Plainview, NY

Very satisfied with the overall product and service.

7 years ago

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Verified Customer

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Rodney K Deflumeri Chapin, SC

If you can set a reminder zone if I forget to set the alarm? Why can't you do the same on my return to home to shut off alarm??????

7 years ago

Reply from Frontpoint

We appreciate you sharing your feedback with us. We are going to have one of our Support Supervisors look into your account and reach out to make sure you are entirely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Nov. 1st, 2018

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Verified Customer

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Missy Charlotte, NC

Excellent service! Professional, fast, I love the service!

7 years ago

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Verified Customer

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Beatrice Springfield Fayetteville, NC

Response time on system malfunctions could use some help desk improving. Do Not have a good 24hr

7 years ago

Reply from Frontpoint

We appreciate you sharing this feedback with us. It is important to us that you always receive the help you need so we are going to have one of our Support Supervisors reach out to address your concerns and make sure you are fully taken care of. Thanks again and we look forward to speaking with you soon!

Nov. 8th, 2018

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Verified Customer

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ted humble Warrensburg, MO

excellent , great customer service, timely

7 years ago

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Verified Customer

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Jennifer Basilone

Great customer service and reliable product and service.

7 years ago

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Verified Customer

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Mark Howze Lakewood, CA

I like the app. Like being able to arm the system remotely.

7 years ago

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Verified Customer

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Molly Crowley, TX

Great! Quick action. Always alert. I feel very safe at home

7 years ago

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Verified Customer

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Alfie Jordan Memphis, TN

Everything, easy to setup. The products offered.

7 years ago

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Melanie Terry Montgomery, AL

They are great, great service and great value

7 years ago

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Babacar Diagne Jonesboro, GA

Efficient and simple system. Friendly user.

7 years ago

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Verified Customer

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Jason Fritch, TX

We love it. The system is dependable and reliable.

7 years ago

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Verified Customer

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Armando Canyon Country, CA

It's very easy to use and install and customer service is helpful.

8 years ago

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Verified Customer

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Bryan

They've always been helpful. The windows sensors are great, but the main panel is terrible.

8 years ago

Reply from Frontpoint

Thank you for sharing your thoughts with us. We would like the opportunity to look into your account and help you with your Control Panel. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

Oct. 23rd, 2018

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Verified Customer

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Erin R. Marion, IN

I haven't had any issues with Frontpoint. Their customer service is fantastic.

8 years ago

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Verified Customer

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Petrica Veal Harvey, IL

Not Good, poor product, customer service hard time cancelling the service. charge me for another 30 days after cancellation.

8 years ago

Reply from Frontpoint

Thank you for sharing this feedback. We are glad to see that you were able to work with one of our Account Managers and that they were able to address your concerns. Thanks again and we wish you the best of luck with all of your security needs moving forward.

Oct. 11th, 2018

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Verified Customer

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marc wiener Northbrook, IL

great customer service and user friendly products

8 years ago

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Verified Customer

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Tom Gilbert Omaha, NE

They don't have secondary alarm panels, but were going to tell me where to get two. still waiting

8 years ago

Reply from Frontpoint

Tom, thank you for providing this feedback. One of our Support Supervisors will be reaching out to address your concerns and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Oct. 11th, 2018

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Verified Customer

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Jonathan Vizzone

It has been a great system. Camera quality could be a bit better

8 years ago

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Verified Customer

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mark Shevlin, MN

web pages hard to use to look up products

8 years ago

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Verified Customer

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Michele

Super easy to deal with - great customer service!!!

8 years ago

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Verified Customer

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Irvin Casiano

Everything is excellent and great costumer services

8 years ago

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Verified Customer

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Ernesto Renteria

They have a lot of failures connecting with the cellphone. Also can only talk to support service during certain hours. Could improve greatly

8 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to assist you and make sure we get that smartphone app working for you. Thanks again for this feedback and we look forward to speaking with you soon!

Oct. 4th, 2018

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Verified Customer

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Anonymous Florissant, MO

The product is awesome and it's easy to install.

8 years ago

Frontpoint Reviews