Fluent Home: Read 969 User Reviews From Real Homeowners

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Verified Customer

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Cindy Lund Havre, MT

Exterior camera system is lousy. I'm tied into a long term contract and am stuck with them. The interior cameras are good, outside cameras are shut off.

5 years ago

Reply from Fluent Home

Hello Cindy, i am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 4th, 2021

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Verified Customer

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Cindy Galloway, OH

Poor invoice procedures & record keeping of payments. No newsletters or other communications other than attempting to collect on an already made payment.

5 years ago

Reply from Fluent Home

Hello Cindy, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 4th, 2021

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Verified Customer

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Judith Sander Kalispell, MT

I feel that my house is well protected and they have helped me on the phone when there is a problem.

5 years ago

Reply from Fluent Home

Hello Judith, Thank you for the 5 star review!!! We love hearing what our customers value and enjoy about our services!!!

Nov. 4th, 2021

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Verified Customer

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John Reed Hudson, CO

I have a broken CO2 detector that they wont fix. I also want out of my contract but can't because it is auto renewed. My system is old and they wont upgrade it. I have been with them for 10+ years and this is how I am treated.

5 years ago

Reply from Fluent Home

Hello John, I am sorry you have a bad experience. We would love the opportunity to turn this into a positive experience. Please call us at 855.238.4826. Look forward to hearing from you!

Nov. 4th, 2021

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Verified Customer

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Ryan Linster

Horrible. I want to cancel and they can’t even do it over the phone. My contract is up and they try to make you stay with them and won’t let you cancle unless you write an email.

5 years ago

Reply from Fluent Home

Hello Ryan, I am sorry you had a bad experience. We would love to turn this into a positive experience for you! Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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Greg

They should offer their good standing customers the best rate without having to play negotiating game between their departments and what certain departments can offer

5 years ago

Reply from Fluent Home

Hello Greg, I am sorry you had a bad experience. How can we correct this for you? We would love to discuss your account with you!! Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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(Bean) Armenus Myles

They have always been here when I need them and whenever I go on line and ask a question they are always fast to respond.

5 years ago

Reply from Fluent Home

Hello (Bean) Armenus, Thank you for the amazing review!! We appreciate you taking the time to share what you value about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Timothy Stodola

Door locks don't work properly and had them come out to fix and don't want to replace faulty equipment just try to get it working any old way

5 years ago

Reply from Fluent Home

Hello Timothy, I am sorry you had a bad experience. How can I correct this for you? We would love for you to call us at 855.238.4826 to troubleshoot the technical issues you are experiencing! Look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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Gloria Toledo, OH

Because they are not a local company , I would feel better if they were local. Fluent doesn't seem to be well known is my area.

5 years ago

Reply from Fluent Home

Hello Gloria, Thank you for the amazing review!!! Thank you for sharing what you would like to see us improve on!

Nov. 6th, 2021

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Verified Customer

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Juanita Denver, CO

Prices are really competitive and it is easy and convenient. Sometimes it is hard to get a hold of people because they are not in my area.

5 years ago

Reply from Fluent Home

Hello Juanita, Thank you for the amazing review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!! We are working on having the wait times reduced!

Nov. 6th, 2021

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Verified Customer

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David Columbus, OH

It is cheaper because they use other people’s equipment. All my problems I’ve called about have been solved.

5 years ago

Reply from Fluent Home

Hello David, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Rose Fort Wayne, IN

Wouldn’t recommend Fluent to anybody. The equipment is garbage. It wakes me up at one thirty in the morning and I yanked it off the wall and threw it in the garbage. They also lied to me about the contract. They told me it was two years but it really is five years.

5 years ago

Reply from Fluent Home

Hello Rose, I am sorry you had a bad experience. How can we correct this for you? please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 8th, 2021

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Verified Customer

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Nancy Cut Bank, MT

Pushy salesman. The service tech doesn’t live in our state but they come from far away anytime we have a problem. They have a tax deduction.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad we have been able to provide a service technician when needed even if they have to travel in order to attend. If you would like to discuss your experience with the sales representative, please feel free to give us a call at 855-238-4826 and we would be happy to speak with you. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Nancy Columbus, OH

I’m very pleased with it. I like that they have a camera door hook up. It lets me what is going on.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very happy to here that you have enjoyed the service and specifically so with the doorbell camera. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Jason Cincinnati, OH

Good customer service. They are prompt and always alert and there for me. The equipment is good. It works well.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so happy to hear that we have been there for you when needed and that you have enjoyed the equipment. Thank you for choosing Fluent Home!

Nov. 7th, 2021

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Verified Customer

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Shirley Dayton, OH

I had ADT for years and switched to Fluent Security because I was on the look out but now I am on the verge of going back to ADT. They were okay for the first year but after they never respond. The phone rings and rings and nobody answers.

5 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are very sorry to hear that it has not been a good one. We can certainly understand the frustration when having a difficult time reaching a company for assistance. I would like to confirm that we can be contacted at 855-238-4826 as well as by email at support@fluenthome.com. Thank you!

Nov. 7th, 2021

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Verified Customer

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Gloria Columbus, OH

Disappointed with the quality. Get another company. Customer service always wants you to go outside and push buttons and stuff. I feel like they should send someone out to fix it. My doorbell is not working.

5 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. Troubleshooting over the phone is something that is part of our policy as this allows us to resolve what can be, over the phone. And if a technician is needed, we are then able to ensure that they have all needed information and equipment in order to effectively resolve the issue. If you would like to discuss this further, please give us a call at 855-238-4826. Thank you!

Nov. 8th, 2021

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Verified Customer

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Cecil Coram, MT

For this area Fluent Security is the quickest to contact law enforcement. The customer service is good. They are always there for you.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad that you have found our response time to be fast and that you have had a good experience with support team. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Terri Waterloo, IA

Since we switched to Fluent we have had no problems. It is a good service. When the alarm goes off, they call.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have enjoyed the service and that you have found us responsive when there is an alarm. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Kathy Salt Lake City, UT

Horrible cuz I recently moved and told them to cancel it. Cuz I've been going through cancer and had to move in with in-laws until I was down with chemo and radiation so we could buy a house. And they would not cancel it for me. Horrible

5 years ago

Reply from Fluent Home

Hello Kathy, I am sorry you had a bad experience. How can we turn this into a positive experience for you? We would love to hear from you!!! Please call us at 855.238.4826.

Nov. 8th, 2021

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Verified Customer

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Karrie Sweet

The wait time on calls for repairs or accounts is ridiculous. Plus I have to pay for someone to fix my hardware or fix it myself?? I don’t work for fluent, I see no reason why I should have to fix THEIR repairs myself.

5 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are sorry to hear that it has not been a good one. Unfortunately as part of the agreement signed between Fluent Home and the customer, it is agreed that the customer is responsible for the maintenance, including troubleshooting and repairs of the system. Fluent Home does handle the monitoring of the equipment and does provide a warrantee that covers the equipment for manufacturer defects. If you would like to discuss this further, please feel free to give us a call at 855-238-4826 and any agent will be happy to speak with you. Thank you!

Nov. 4th, 2021

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Verified Customer

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Lyle Smith

Was not told about parts expiring until we started running into issues with the system and had to phone about it and was not told about or shown how to change any batteries. So none of the pieces or our system are working now.

5 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. We can certainly understand the frustration with equipment expiring and not knowing how to change the batteries. Please feel free to give us a call at 855-238-4826 and any agent will be happy to discuss the process of replacing any equipment that has expired and as well guide you through the process of changing the batteries. Thank you!

Nov. 4th, 2021

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Verified Customer

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Ken Hoedl

We have had multiple motion sensors not functioning. Multiple calls in to have fixed. Sensors old and need to be replaced. Constant false alarms. We would like a technician to come update the system

5 years ago

Reply from Fluent Home

Hello Ken, I ma sorry you had a bad experience. We would love to turn this into a positive experience for you! Please call us at 855.238.4826. We look forward to hearing from you!

Oct. 28th, 2021

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Verified Customer

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Gordon McMillan

System doesn’t do as stated, always trying to charge for services to fix their system. Fine print in contract is a rip-off for extra year, rep in Utah needs to find a job where he does not deal with people. Supervisors will not talk to customers. Worst experience ever dealing with this company

5 years ago

Reply from Fluent Home

Hello Gordon, I am sorry you had a bad experience. We would love to turn this into a positive experience! Please call us at 855.238.4826. Look forward to hearing from you!

Oct. 26th, 2021

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Verified Customer

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Wallace Porter

Excellent range of security ’add-on’s’. The Outside cameras beyond excellent in its video clarity!

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We certainly do our best to provide the highest quality products possible to our customers. Thank you for choosing Fluent Home!

Oct. 26th, 2021

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Verified Customer

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Karen

Customer service quality, ease if system use, they don’t keep bugging you after you get the system!

5 years ago

Reply from Fluent Home

Hello Karen, Thank you for the 5 star review!!!! We love hearing what our customers love about us and the services we provide. If you ever need assistance please call us at 855.238.4826. Look forward to hearing from you!

Oct. 26th, 2021

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Verified Customer

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Adam Kidd

My alarm still doesn’t work and hasn’t for months. Even after a technician came to work on it. He left it not working but said It does. I will be cancelling my service shortly and Telus will be installing a working alarm.

5 years ago

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to support@fluenthome.com so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Jana

It’s a long story, we got fluent to take over from another security company to find out we couldn’t get out of our contract. I called and called within my 10 days to change it all back no one to this day 2 years later has come, my equipment isn’t working etc I’m never using fluent again

5 years ago

Reply from Fluent Home

Hello Jana, I am so sorry you had a bad experience. We would love the opportunity to turn this into a positive experience for you. Please call us at 855.238.4826. Look forward to hearing from you!

Oct. 26th, 2021

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Verified Customer

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W. Hanson

They have always been prompt with phone calls when our alarm has went off & so far their service has been excellent

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We strive to have a speedy response in the case that the alarm is triggered and that the service meet the expectations of our customers. We are very happy to hear that this has been your experience. Thank you!

Oct. 7th, 2021

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Verified Customer

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Tasha Bunner

Paying way too much. The panel has perpetually been on a low battery notification for years with no resolve. Upon renewal of contract I was promised an enhanced package which never materialized. Representatives have been through the neighborhood and did not follow through with any investigation of my concerns

5 years ago

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to support@fluenthome.com so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Debra Cook

5 years ago

Reply from Fluent Home

Hello Debra, Thank you for the amazing review! We would love to help you if you need further assistance. Please feel free to call us at 855.238.4826. Look forward to hearing from you!

Sep. 30th, 2021

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Verified Customer

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Nancy McCafferty Phoenix, AZ

they are the worst people to work with. i had a problem that i asked to talk to a supervisor about and was told that wasn't possible. i no longer use this company for security, but because i couldn't cancel my service, i have been paying 2 companies every month.

5 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it was not a good one. Having located your account, it seems we have not spoken with you sense 2018. We would be more than happy to work with you and assist in any way that we can. If you would like to discuss this further, please feel free to contact us by phone at 855-238-4826 or by email at support@fluenthome.com. Thank you!

Oct. 7th, 2021

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Verified Customer

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Sherry Sgouromitis

Service is consistent, contact is easy, the only negative is that when control pods fail we must wait for them to be mailed. This can take some time.

5 years ago

Reply from Fluent Home

Hello Sherry, Thank you for the amazing review!!! We appreciate your comments! Please feel free to call us at 855.238.4826 any time you need assistance. Thank you for being part of the Fluent family!!!!

Sep. 29th, 2021

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Verified Customer

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Shawn

Terrible service. Terrible equipment. The app and online site are difficult to use. Adding equipment is impossible. Nothing easy about the system or contact with the company

5 years ago

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to support@fluenthome.com so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Bruce

Any problems i had were handled quickly with friendly people and that it is Alberta based company sure doesn't hurt

5 years ago

Reply from Fluent Home

Hello Bruce, Thank you for the 5 star review!!! We enjoy hearing from customers like you that take the time to share with others what you enjoy about us here at Fluent! Thank you for being part of the Fluent family!!

Sep. 24th, 2021

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Verified Customer

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Cathy

I know they are monitoring my home because every time I set off my alarm they are there to ask if everything is ok

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have had this experience. Thank you for choosing Fluent Home!

Sep. 30th, 2021

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Verified Customer

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Rosemary

always feel safe and secure. they always contact me within moments when i accidently set off a false alarm

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We love to hear, we are helping you to feel safe. Thank you for choosing Fluent!

Sep. 28th, 2021

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Kevin Decatur, IL

The company as a whole is good and as with all companies they are all have automated phone system and wait times. Kayla today way probably the best customer service person I have engaged for years. She was calming, uplifting, apologetic and proficient .

4 years ago

Reply from Fluent Home

Hello Kevin, Thank you for the amazing review!!! We will make sure Kayla knows they were mentioned in this review!! Thank you for taking the time to share what you loved about our agents and customer service you were provided with. We appreciate you!! Thank you again for this amazing review!!

Apr. 3rd, 2022

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Jan Black Vancouver, WA

Our experience overall has been positive. We had a frustrating experience recently with our updated doorbell camera due to a lack of training of their field tech. A senior tech advisor stepped in and solved the issue beautifully or our rating would have been lower.

4 years ago

Reply from Fluent Home

Hello Jan, Thank you for the amazing review!! Thank you for taking the time to write this review!! We are happy we were able to take a negative experience and turn it around into a positive experience!!! We appreciate you!!! Thank you again for this amazing review!!

Apr. 3rd, 2022

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alan dy Leduc, AB

I am doing this review for Marie who gave me a very good customer service. She knows that i sounded frustrated and irritated about my concern, yet she tried her best to provide me a very good customer service. She succeeded. She rocks!!!👏👏👏

4 years ago

Reply from Fluent Home

Hello Alan, Thank you for the amazing review!!! We will make sure Marie knows they mentioned in this review!! We love hearing how our agents have helped customers like you when needed and reach an awesome resolve to the issue!!! Thank you for taking the time to write this amazing review!!!!

Mar. 24th, 2022

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Debra Cook Edmonton, AB

Super help setting up a new carbon monoxide detector. Bob patiently walked me through the necessary steps. I am a long time Fluent customer, grateful for their always good service.

4 years ago

Reply from Fluent Home

Hello Debra, Thank you for the 5 star review!!!! We will make sure Bob knows they were mentioned in this review!!! Thank you sharing what you love about us here at Fluent!! Thank you again for the amazing review!!

Feb. 21st, 2022

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Tyler Hansen West Valley City, UT

Fluent has an awesome product. The doorbell camera has been so easy to use and the app has been very user friendly. This company provides the peace of mind that I have always wanted.

4 years ago

Reply from Fluent Home

Hello Tyler, Thank you for the 5 star review!!! Thank you for sharing what you enjoy about our services and equipment. Thank you again for the amazing review!!!

Dec. 1st, 2021

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Fred Romney

Mandy was very helpful and most patient with us as we replaced the part on the wall panel. She was friendly and very professional. She probably deserves a raise in pay, she was that good!

4 years ago

Reply from Fluent Home

Hello Fred, Thank you for the 5 star review!!! I will make sure Mandy knows she was mentioned in the review! Thank you again for the amazing review!!!

Nov. 6th, 2021

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Mike Tavener Thompson, MB

The alarm system has been very good however the tech support today set it above any other - as a result my other house will be with Fluent when I upgrade. I normally won’t leave reviews but the help today was noteworthy.

4 years ago

Reply from Fluent Home

Hello Mike, Thank you for the 5 star review!!! We appreciate you sharing the positive interaction you had with our agents!!

Nov. 4th, 2021

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Mary Belle Sparrow Harrodsburg, KY

My mom was having trouble logging onto her account and very sweet and patient woman helped out tremendously. I didn't get her name but it started with Col. I hope you know who she is.

5 years ago

Reply from Fluent Home

Thanks so much for the review, We appreciate the Kudos towards our staff.

Sep. 23rd, 2021

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Denis Belanger Sainte-Adele, QC

Really excellent service from Mandy P today. My system needed a complete reconfiguration following a bad power outage earlier this week. Mandy was very good, patient and solved all my issues. 10 stars.

5 years ago

Reply from Fluent Home

Thank you Denis for the amazing review!! I will make sure that Mandy knows you mentioned her and that if you could give a 10 star you would of!!!!!! Thank you for being part of Fluent!

Sep. 23rd, 2021

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Lisa Bagonluri Saskatoon, SK

Mandy was the first person I spoke to about my problem and she followed up the following day and carried out what needed to be done to address my concerns and went above and beyond to help me!! Thank you Mandy!

5 years ago

Reply from Fluent Home

Thank you Lisa for the awesome review!!! Love hearing that are staff are going above and beyond to help our customers!!! I will make sure Mandy knows you mentioned her! Thank you for being part of the Fluent family!

Sep. 23rd, 2021

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Bill Winnipeg, MB

If it were possible to leave 10 stars, I would. Zia was knowledgeable, helpful, patient. But most of all she had personality plus and made the call a very pleasant experience.

5 years ago

Reply from Fluent Home

Thank you Bill for the amazing review! Love knowing our friendly staff made your experience awesome!! I will make sure Zia gets kudos! Thank you for being part of the Fluent family!!!

Sep. 23rd, 2021

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Y.Mucker Louisville, KY

My experience with Fluent has been rocky for over 5yrs but I hung in with them. I recently got new cameras that a friend helped to activate to my tv monitor. When I needed additional help after my best friend's initial help I called Fluent Tech Dept. Richard H is a technician who was very helpful and very understanding. He put in the time to make the system work with my TV Monitor as well as gave good advice to upgrade my internet speed. Hats Off to Rich for his good work and making a good name for Fluent! Rich The Tech is 5 Stars. Y.Mucker

5 years ago

Reply from Fluent Home

Hello Y.Mucker, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!

Nov. 4th, 2021

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Wanda Webster Cincinnati, OH

I had two power outages this past weekend. My system was not working properly. I called and received a call back from Mandy P, she was very helpful. Thank you for the great service.

5 years ago

Reply from Fluent Home

Hello Wanda, Thank you for the 5 star review!!! I will make sure Mandy knows you mentioned her in your review!! Thank you for sharing what our agents were able to do for you!!

Nov. 4th, 2021

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