Fluent Home: Read 969 User Reviews From Real Homeowners

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Verified Customer

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Nathan

In the first few years we had Fluent, they were very attentive, but once we signed on for a second term, they lost interest in us, despite the fact that we are paying absolutely top dollar compared to competitors.

5 years ago

Reply from Fluent Home

Hello Nathan, Thank you for your review! We would love for you to call us at 855.238.4826. Look forward to hearing from you!

Sep. 29th, 2021

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Verified Customer

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Randy Armitage

Our experience with this company from sales, install, resolving technical issues and day to day monitoring has been excellent.

5 years ago

Reply from Fluent Home

Hello Randy, Thank you for the 5 star review!!! We here at Fluent home love hearing how we have satisfied our customers. Thank you for being part of the Fluent family!

Sep. 28th, 2021

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Verified Customer

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Joanne

Once when our alarm went off the fluent operator did not insist that the police attend at our property although a suspicious vehicle had been noted in the area

5 years ago

Reply from Fluent Home

Hello Joanne, Thank you for the amazing review!!! Feel free to call us at 855.238.4826. We would love to hear from you!!! Thank you for being apart of the Fluent family!!

Sep. 28th, 2021

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Verified Customer

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Brittany

Generally works pretty well but have had a few things happen. Recently the alarm went off after leaving the house but we did not get a call about it.

5 years ago

Reply from Fluent Home

Hello Brittany, Thank you for amazing review!!! We appreciate you taking the time to write this review! Thank you for being part of the Fluent family!!!

Sep. 24th, 2021

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Verified Customer

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Jeremy Peters

Worth every penny saved me a lot of money temp sensors caught it when furnace went out and I was gone could have been way worse

5 years ago

Reply from Fluent Home

Hello Jeremy, Thank you for the 5 star review!! Appreciate you taking the time to let others know what you value in our services!! Thank you for being part of the Fluent family!!

Sep. 24th, 2021

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Dexter Gaudette Morley, AB

My experience dealing with DAVID C was exceptional. He worked with me and understood my request. 10/10 There is a gentleman by the name of Trevor in Resolutions department who could use a little of what mister David C has in customer service.

4 years ago

Reply from Fluent Home

Hello Dexter, Thank you for the 5 Star Review!!!! We will make sure David and Trevor know they were mentioned in this review!! Thank you for taking the time to write this amazing review!!!!!!

Mar. 24th, 2022

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Teresa Surrey, BC

Fire alarm kept going off called Katie from fluent had a bad connection she immediately sent a text and we were able to resolve the issue through text messaging!! And Now I will be able to get some sleep cause she was amble to silence the alarm

4 years ago

Reply from Fluent Home

Hello Teresa, Thank you for the 5 star review!!!!! We will make sure Katie knows they were mentioned in this review!! Thank you for sharing what one of our agents was able to do for you and resolve your issue. Thank you again for this amazing review!!!!!!!!!

Mar. 22nd, 2022

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Kathy Mlynczak Olds, AB

Brittany W was wonderful. In the whole time that I’ve been with fluent, she is the only person who came back on the line to let me know that she was still there and working on things. She was very polite. She truly knows what customer service is. She is a rare gem and a true asset to Fluent

4 years ago

Reply from Fluent Home

Hello Kathy, Thank you for the 5 star review!! We will definitely let Brittany know she was mentioned in this amazing review! Thank you for taking the time to share what our customer loyalty agent was able to do for you. Thank you again for the amazing review!!

Feb. 21st, 2022

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Alma Morris Dayton, OH

Every time I have called my reason for calling have always been taken care of. Dave C was wonderful. He was professional, cheerful personality. He answered all my questions, gave me suggestions on how to solve my problem . If I have another issue, I would want to talk to him.

4 years ago

Reply from Fluent Home

Hello Alma, Thank you for the 5 star review!!! Thank you for sharing what you value in the services we offer. We will make sure Dave knows he was mentioned in this review! Thank you again for this amazing review!!!

Feb. 21st, 2022

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Eric Stuff Vancouver, BC

Caitlin went above and beyond to help us today. I called in feeling disappointed at my inability to fix the situation and she stuck with me the entire time, leaving no stone unturned on our way to resolving the issue. I can't say enough good things about my experience. Eric

4 years ago

Reply from Fluent Home

Hello Eric, Thank you for the 5 star review!!! We will definitely let Caitlin know she was mentioned in the review!!! We are happy knowing we where able to make you smile and have a positive experience! Thank you again for the amazing review!!!!!

Feb. 21st, 2022

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BS Kenworthy Fort McMurray, AB

I called service to help resolve a connection issue with the doorbell camera. A service representative named Ian answered and took care of all my issues. He was a well spoken, patient, calm and polite man who showed care and dedication in his customer service. He even helped resolve a location error on the weather portion of the app. Fluent is very lucky to have such a dedicated employee and he truly was a pleasure to work with. Give that man a raise!!!

4 years ago

Reply from Fluent Home

Hello BS, Thank you the amazing review!! We will make sure Ian knows he mentioned in this review!! Thank you taking the time to share what you love about the service you received as well as how our agent solved the issue for you!!! Thank you again for the amazing review!

Feb. 21st, 2022

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ROBYN JONES Cochrane, AB

The customer service representative Olivia was very pleasant to talk to. She attempted to solve my issue over the phone, when that was unsuccessful she arranged for the technician to visit my home at no charge. Shortly after the technician left Olivia called to make sure my doorbell camera was up and running.

4 years ago

Reply from Fluent Home

Hello Robyn, Thank you for the 5 star review!!!! We will make sure Olivia knows they mentioned in the review! Thank you for taking the time to share how our customer loyalty agent was able to help you resolve your issue! Thank you again for the amazing review!!!!

Feb. 21st, 2022

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Patti Canning Saskatoon, SK

Today I had two technicians come, one fellas name was Aman, unfortunately I don't recall the other fellas name but they were incredible! Great attitude, very knowledgeable. Explained everything and were very efficient! Highly thorough! Checked everything, fixed/replaced everything that needed fixing! Totally satisfied customer!

4 years ago

Reply from Fluent Home

Hello! Thank you so much for the review. We are so glad to hear that you had such a positive experience with Aman and the other technician. We are certainly happy to have them on our team. Thank you for choosing Fluent Home!

Jan. 19th, 2022

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Liberty Reid Orem, UT

Hands down incredible experience working with Fluent Security. Salesman was genuine (not pushy which was so refreshing after dealing with other companies previously) and tailored the system to fit exactly what my family needed. Excellent communication which made the day of installation an incredibly smooth process. Thank you Fluent!

4 years ago

Reply from Fluent Home

Hello Liberty, Thank you for the 5 star review!!! We appreciate you taking the time to write and share what you loved about us and our services we can offer!! Thank you again for the amazing review!!!

Dec. 2nd, 2021

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Jayson Burningham West Valley City, UT

Richard came out and installed my Fluent System. He was great. He helped me get access on my phone so I can see the cameras from anywhere. I had one issue with the camera and he came the next day and fixed it. Since then it has been working great. Very happy with the service and equipment.

4 years ago

Reply from Fluent Home

Hello Jayson, Thank you for the 5 star review!! We will make sure Richard knows he was mentioned in your review! Thank you for sharing what our customer loyalty agents were able to do for you. As well as you are happy with our services. Thank you again for the amazing review!!

Dec. 1st, 2021

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Rob Woodard Dalton, GA

I received excellent assistance from a very professional (and patient) tech service person named Mandy. Sometimes finding a solution to a problem takes time and she explained everything and has talked me into re-signing with Fluent. Can't improve on that.

4 years ago Edited November 30, 2021

Reply from Fluent Home

Hello Rob, Thank you for the 5 star review, We will make sure Mandy knows she was mentioned in the review. We love hearing how our agents have assisted our customers. Thank you again for the amazing review!!

Nov. 30th, 2021

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Debbie Latham Salem, OR

I am extremely upset with Fluent right now. I got a phone call the other day about updating my equipment due to FCC negating 3g and going to 4g for security systems. I was told there would be no cost to me to upgrade the system. OK, so I agreed to have tech come to my house. He came yesterday and to discover that this change is made only if I sign up for another 3 years contract. However, I still have 1 1/2 years on current contract. I wasn't planning to continue with their service when my current contract ran out, so I didn't do the upgrade. This is a bait and switch technique and I'm not happy about it. It's not my fault the FCC is upgrading and the equipment should be upgraded for free for current customers. What are you going to do about this Fluent!!!???

4 years ago

Reply from Fluent Home

Hello Debbie,

Thank you for speaking to our technician while he was on site. The reason you would pay to upgrade the communication device is outlined in Section 9 of your alarm monitoring agreement. Just like you, Fluent Home has no control over the sunsetting of the 3G cellular network. We are simply providing affordable options to our clients.

If you have a reliable WiFi connection, Fluent Home can switch your primary communication to utilize your WiFi, however, if your internet were to go down, your system would not be able to communicate with our monitoring station.

We are here to help and would be happy to have a member of our technical support team review the pros and cons of each option.

Thank you!

Nov. 22nd, 2021

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Hugh Clarke Saskatoon, SK

We've been pretty satisfied with the service received ever since we signed up. During a Low Battery fault code here, Dylan was beyond diligent to take me through each step of the process, incl the Battery replacement process. He was extremely thorough and informative. Great job!!

5 years ago

Reply from Fluent Home

Hello Hugh, Wow! Thank you for the 5 star review!!! I will make sure Dylan knows he was mentioned!! Thank you for sharing how we made your day and helped you with the issues you were having. If you ever need assistance please do not hesitate to call us at 855.238.4826. Look forward to hearing from you!

Nov. 2nd, 2021

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Beatrice Mohimi Airdrie, AB

I started off by giving Zia an ultimatum to come take your Security device as I was dissatisfied and disappointed with your service and I was going with another company. She calmed me down and step by step the issue was resolved. Great Customer Service!

5 years ago

Reply from Fluent Home

Hello Beatrice, Thank you for the 5 star review!!! I will make sure Zia knows she was mentioned We are very proud to know that you decided to stay and our agents customer service skills .were top notch to satisfy a negative into a positive. If you ever need assistance please call us at 855.238.4826. We would love to hear from you!!!

Nov. 3rd, 2021

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Senesta Collier Riverdale, GA

I've had a problem with my doorbell camera for a while. I call fluent, and we tried several things. I even tried the steps on my phone, but still had the same problem. Yesterday I call fluent again and got Mandp P. She help solve my problems with excellent customer service. If I have any problems in the future, I would request Mandy P.

5 years ago

Reply from Fluent Home

Thank you Senesta for the amazing review! Love hearing how our staff have helped our valued customers!!! I will make sure Mandy knows you mentioned her!

Sep. 23rd, 2021

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queenloo@aol.com Reno, NV

I have a defective security panel. I have called and gone through tech support as well as customer service 4 times. Today was my 5th phone call to fluent to resolve this issue. I must say I was very irritated due to no lasting resolution with this security panel until today. Today, I was lucky enough to speak with customer support employee, Ashrita! She handled the situation with understanding and grace. Your company is so lucky to have her as an employee. I wish all companies had employees like her. She listened to me complain and then quickly resolved the issue. I went from being annoyed to extremely pleased. She deserves all the credit. I wish I could give her a raise! She deserves it! Thank you, Laura N

5 years ago

Reply from Fluent Home

Thank you Laura for the amazing review!! I love hearing how our caring staff have helped make our customers smile and give a positive experience!!!! I will make sure Ashrita gets kudos for what she did for you!! Thank you for being part of the Fluent family!!!

Sep. 23rd, 2021

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Shaughnessa Allgood West Jordan, UT

The whole experience with support was great from the quick chat responses to being transferred to tier 2 support, everyone was happy and very helpful. I was great service I requested a email because I wanted to give praise for a truly positive experience.

5 years ago

Reply from Fluent Home

Hello Shaughnessa,
We are so glad you had a positive experience. Thank you for taking the time to write us a review! We really appreciate you!
Fluent

Aug. 11th, 2021

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Susan Stevens Spruce Grove, AB

I called and Mandy P helped me get my security cameras operational after they had been down for weeks. No other Fluent tech was able to help during numerous calls. Mandy P is very friendly and knowledgeable and if I could request here everytime I call, I definitely would. Thanks Mandy!

5 years ago

Reply from Fluent Home

Hello Susan,
Thank you so much for your feedback! We are glad you had a good experience.
Thank you for being a great customer!
Fluent

Aug. 11th, 2021

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Cathy Folsom, CA

Ashrita was amazing with assisting me. I was having a difficult time opening the sensor to replace the batteries. She sent me photos that were extremely helpful and with her positivity I successfully got the cover off! Anyone getting Ashrita as their rep will be lucky. Thank you for all your help.

5 years ago

Reply from Fluent Home

Hello Cathy,
We are so glad you had a positive experience. Thank you so much for your feedback and for being a great customer!
Fluent

Aug. 11th, 2021

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LOREN SIMONDS Salem, OR

Until today with Dylan S I would rate your customer service as piss poor lousy service. He gave me far more support and willing ness to help than all other contacts combined. He was courteous professional and gave me confidence that things will be addressed.

5 years ago

Reply from Fluent Home

Hello Loren,
Thank you so much for your feedback!
Fluent

Aug. 11th, 2021

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Gerald Pierce Lac La Biche, AB

On June 11, 2021, we were assisted by Kirstie and her service was excellent! She was reliable and dependable and honored her word. She resolved our concerns and she did so in a timely manner. Also, on May 17, 2021 a technician came to our home with the intent to install security cameras that we had ordered. He was very honest and gave us excellent service but told us Fluent cameras would not work for us due to our poor internet. However, all other dealings we had with Fluent support staff/ management since May4, 2021 up until the present time was terrible and completely unacceptable! We made multiple phone calls to Fluent during this time period and dealt with Mitchel, Kurt, Misclee, Emlma, John, Jason, Josh, and Nicholas. For the most part, none of them returned calls when promised and nobody resolved our requests for service ! On top of that, on many, many occasions when we called Fluent, we spent hours and hours waiting on the phone when we were put on hold waiting for someone to help us. As an example, prior to speaking to Kirstie today, we were put on hold for 3 hours and 44 minutes waiting for Nicholas to get back to us! He never did get back to us so we finally requested a callback. Kirstie provided the callback and, as already mentioned, gave exemplary service. We are satisfied with the home security provided by Fluent, but are extremely dissatisfied with customer service and communication.

5 years ago

Reply from Fluent Home

Hello Gerald, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 3rd, 2021

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Amy Brown Westlock, AB

Tyler P and his team Thomas were excellent to deal with. They were friendly, informative and set us up with all the cameras and security system we needed. They went out of their way every day to ensure we were taken care of. I would highly recommend.

5 years ago

Reply from Fluent Home

Hello Amy, Thank you for the 5 star review!!! We love hearing how our agents have made our customers smile and enjoy our services!!!!

Nov. 4th, 2021

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Angela Avari Dawson Creek, BC

Just wanted to update my banking - had an excellent time talking with Mandy! She was extremely nice and kind, answered all my questions, updated my stuff and assisted me with my camera / app issue. I very much enjoyed her help and made me feel good! Great job Mandy :)

5 years ago

Reply from Fluent Home

Hello Angela, Thank you for the 5 star review!! I will make sure Mandy knows she was mentioned! We love hearing how our agents have helped our customers!!! Thank you again for the amazing review!!!

Nov. 4th, 2021

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Luis Arevalo Airdrie, AB

BRAVO, Tech Support William. Thank you for a JOB WELL DONE! My experience with Fluent Tech Support has really been excellent today. William showed his technical, problem solving skills and willingness to help from start to finish.

5 years ago

Reply from Fluent Home

Hello Luis, Thank you for the amazing review!! We love hearing how our staff have helped our customers! We will make sure William is given kudos for his technical and problem solving skills! Thank you Luis for being part of the Fluent family!!!

Sep. 24th, 2021

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Diane Kingsport, TN

I recently updated my previous alarm system to Fluent Home and love it. I added two outdoor cameras with their Fluent Home phone app so I can access my system anytime anywhere. Very happy with my decision to switch. Michael was very helpful and informative.

6 years ago

Reply from Fluent Home

Thank you for your review, Diane! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Aug. 25th, 2020

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Kathy Akron, OH

They have a quick response time. Polite people to work the calls. The customer service is wonderful. They take their time to answer all your questions. Today Michelle was amazing in all aspect, answering questions, getting papers I needed and setting up a repair call.

6 years ago

Reply from Fluent Home

Thank you for your review, Kathy! We love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 15th, 2020

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Donna Cary Reno, NV

Michelle talked me through a Bypass procedure. I have a faulty overhead garage door sensor that was pre-existing. Rather than pay for the expense of replacing it right now, I elected to disarm it. She gave me the information to temporarily bypass it but then gave me another way to permanently bypass the faulty sensor. Michelle was extremely professional and made sure I had the sequences written down.

6 years ago

Reply from Fluent Home

Thanks so much for the review, Donna! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 13th, 2020

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CURTIS NIELSEN Los Angeles, CA

Awesome product and product support. Trevor was an educated and helpful sales rep without being pushy. I needed technical help to solve some issues and Amanda was super helpful and friendly. If all technical support people were as awesome as she, companies would lose very few customers.

6 years ago

Reply from Fluent Home

Thanks so much for the review, Curtis! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 8th, 2020

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Ron Ashmore Meridian, ID

The sales rep and Installers were amazingly pleasant, clean, and efficient. I needed help and was able to chat with a representative named Bridgette. She was very knowledgeable and took care of my online account issues. Her patience and kindness are appreciated!

6 years ago

Reply from Fluent Home

Thanks so much for the review, Ron! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 1st, 2020

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Michelle Tate Edmonton, AB

I love calling Fluent because they are always happy to help and there is never a long wait time when I call. Bridgette was very helpful in guiding me through the process of accessing my online account and also helped guide me through making the necessary adjustments.

6 years ago

Reply from Fluent Home

Thanks so much for the review, Michelle! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 24th, 2020

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Barbara Peters Alder Point, NS

I like this company because it keeps my home and family safe. I get messages when I know the alarm is set and disarm. I can now sleep because if anything happens the alarm will let us know. I have nothing bad to say about this company . Kasandra and the rest of their team are very understanding and a lot of help.

6 years ago

Reply from Fluent Home

Thank you for your review, Barbara! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 22nd, 2020

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Stephanie Howse ,

We became fluent customers in 2019. The previous alarm company had a flood sensor that was supposedly working and didn’t alert us to water in our basement. So we had a flood and had $30000 in damages. We switched to fluent , who used the same flood sensor from ADT, said it was working. I had an alert Monday eve around 7. I called customer support who said they did not have the flood sensor in the monitoring system. We tried to add it unsuccessfully. I was very upset by this, as we thought we were protected from a potential flood but were not. I spoke with a lady Diya, she was great and sent us a free sensor( was worth $150}. I want to thank her, she was very professional and understanding. This has changed my opinion of fluent, so hoping their customer service continues in the manner as Diya performed.

6 years ago

Reply from Fluent Home

Hey Stephanie,

We'd like to make this right for you and get a new sensor sent out. We were unable to locate your account by just your name. Would you mind sending us your address, and we'll get this looked after right away!

Apr. 15th, 2020

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Abe A-Q Maple Ridge, BC

Sam was extremely friendly never gave me an issue I like when I can call in and feel like you guys understand me much better then talking to a voice message I had a great experience keep up the good work fluent Def will be sticking with you guys.

6 years ago

Reply from Fluent Home

Thank you for your review, Abe! We love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 8th, 2020

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Alicia Bergman Sarnia, ON

We like the customer service! They pick up the phone quickly and the person on the other end is always more then helpful! one thing I don’t like is that a lot of the times our camera does not pick up things. “Husband gets home and it doesn’t pick up him in the driveway, but the next time he leaves it does” as an example!

6 years ago

Reply from Fluent Home

Thank you so much for your review, Alicia! That is so great to hear about our agents! The camera sensitivity can be adjusted if it doesn't pick everything up that you would like it to. If you give us a call at 855-238-4826 when you have a few minutes we would be more than happy to help you with that. Thank you for choosing Fluent!

Mar. 24th, 2020

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Fernand Thibault Saskatoon, SK

So the service is great. Just spoke to Amanda who completed my requests quickly and effecently with only a short interruption to gather more information. I thank you for the service. The only complaint would be that I was not able to send an email to the address given on my brochure. www.fluenthome.com Do you have a different address?

6 years ago

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KMLatson Dallas, TX

I spoke w/Tyler in Te h Support. He resolved my issue . He patiently walked me through troubleshooting steps and as I got frustrated he remained calm and helped me along the way. I love Fluent and I am grateful for the company. Thank you!

6 years ago

Reply from Fluent Home

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Mar. 13th, 2020

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Carrie Ross Edmonton, AB

Great experience overall with this company and I enjoy having the service. The traffic onto my property has decreased by 90% easy. No regrets getting the service. I have no idea what the going rate is with other companies and I do find Fluent a bit high.

6 years ago

Reply from Fluent Home

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Mar. 12th, 2020

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cynthia brown Nashville, TN

I like my new system, I love being able arm and disarm with the app, now the sales guy told me one thing and another was done. I called got Bridgette on the line she handled everything for me she was great, her customer service was very good, she didn't let me being upset get her upset. Thanks again Bridgette

6 years ago

Reply from Fluent Home

Hi Cynthia! Thanks so much for the review! Feel free to give us a call if should you need anything. Thank you for choosing Fluent Home!

Feb. 21st, 2020

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Michael Indianapolis, IN

I love my system. The equipment has never had issues, and customer service is very easy to get ahold of. Fluent makes my daily life easier with automation features they provide and I only pay $4 more per month than I did with ADT.

7 years ago

Reply from Fluent Home

Hi Michael! Thank you for the review! Fluent recently discovered w so we're working our way through these reviews. Please let us know if we can help in any way!

Feb. 21st, 2020

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Daniel Slack Las Vegas, NV

I haven been with Fluent for about a year now and their technology and features are second to none. The one time I had to call in my phone call was answer very fast. I like being able to control my garage door with the same app as my alarm system and doorbell camera. ADT did not have a lot options for what I was paying.

8 years ago

Reply from Fluent Home

Hi Daniel! Thank you for the review! We're sorry we're getting back to you so late - Fluent just recently discovered .

Feb. 21st, 2020

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Pat Oak Grove, LA

I have had very good luck with Fluent. I get someone on the phone system within 1-2 minutes. When I had had several false alarms, I realized what it was and the Tech man came out and fixed it in 1-2 days. So far I am very satisfied and love the remote monitoring system. The only downside is that I pay twice what I paid a previous company. But that company didn't contact me until 10 minutes after the alarm went off - that was disturbing. So I think I'm paying for much better service.

9 years ago

Reply from Fluent Home

Hi Pat- thank you for your feedback. Fluent recently discovered and we are working through our reviews so we apologize for the delay. Please contact our office at 855.238.4826 for further assistance.

Feb. 21st, 2020

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Terri Buell Saskatoon, SK

Olivia was great! There was a mixup when a payment was taken a week after my regular payment. And then things just kind of escalated from there to where my regular payments weren’t coming out at all. Olivia has been tracking and following that for me. Prior to her there was a girl who helped me and gave me a discount for that month that I had issues. And that was very good service as well.

4 years ago

Reply from Fluent Home

Hello Terri, Thank you for the 5 star review!!!!! We will make sure Olivia knows they were mentioned in the review!!! Thank you for sharing how we helped you and how our agents are willing to do what is needed to help you out! Thank you again for the amazing review!!!!

Mar. 3rd, 2022

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KALINA LOKELANI KELLETT Portland, OR

Oh darn... I forgot to write her name down... I think it was something like Sasarita... she was the Greatest!! My alarm every so often says there's motion detection when I come home and unlock the front door and before I can punch in my 4 digit code...which it did today that caused a big mess-up that brought the cops to the door. So I called Customer Service and Sasarita talked me through everything that included me taking down the motion sensor and checking the pet setting and the sensitivity level She stayed with me until I had the sensor back in place and all screwed down...which was not an easy feat.! And when it was all done, Sasarita double checked everything to make sure that everything was System Ready. She was Most Patient and Pleasant and Helpful throughout the whole telephone call which was an hour and 33 minutes! Mahalo nui loa Sasarita! Aloha kakou, Kalina Lokelani Kellett

5 years ago

Reply from Fluent Home

Thank you Kalina for your amazing review!! I will make sure Ashrita knows how you feel about how she helped you!!! Thank you for being part of the Fluent family!!!!

Sep. 23rd, 2021

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Jenna Bennett Fort St. John, BC

This most recent experience is the best I have ever had with fluent. If I have gotten customer service like I did today from David C I would not leave. But I know it took me 3 years of problems to get the proper help and I can’t wait 3 more years to somehow get David again when a problems arises (a lot during the year and actually 3 times in the last 6 weeks). David was down to earth and very pleasant to talk to. He was also extremely helpful. I could go on and on about how good he is. He deserves a raise and a yearly bonus!!!!

6 years ago Edited February 14, 2022

Reply from Fluent Home

Thanks so much for the review, Jenna! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 20th, 2020

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Verified Customer

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Benford Green Richmond, IN

Did not keep up their equipment. Did not service equipment when needed. Could not trouble shoot over the phone. Many times we couldn’t set the alarm because it would go off for no reason and we would have to return home to disarm it.

5 years ago

Reply from Fluent Home

Hello Benford, I am sorry you had a bad experience We would love to correct this for you?, Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 4th, 2021

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