Lorex
1.3
3.0
Overall Score
Author: Kaitlyn Short
LAST UPDATED: April 11th, 2022
Lorex is focused on bringing the latest and greatest video technology to all its members so they can capture experiences in all their vivid detail. The company has one of the most easy-to-use home security camera systems on the market. The system integrates easily with apps and helps users to monitor the safety and sanctity of their home.
Lorex provides video solutions to both small businesses and consumers in the United States, Canada, and the UK. The company offers wired, wireless, and IP cameras, as well as larger and more cohesively integrated monitoring systems. Some systems include SD Card recording capability, while others are modeled with more elaborate DVR recording platforms.
Lorex Technology is based out of Markham, Canada. In recent years, a company known as FLIR SYSTEMS, INC acquired Lorex. Lorex's system is pretty streamlined, as it comes with two cameras, but customers can easily expand their home security system beyond that. Customers can add cameras onto the Lorex home security system presented on its website, as well as wireless range extenders, increasing the capabilities of the system in the home.
Unfortunately, the majority of Lorex reviews are negative, noting poor customer service, inadequate tech support, and unreliable products.
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The Good
- Camera System Bundles
- Skype Functionality
- Heavy-Duty Recorders
- Camera Monitor
- Camera Quality
- Customization
Camera System Bundles
Lorex has camera bundles available for customers who want to purchase more than one camera at one time. Camera systems can have up to 32 channels, and there are many more to choose from. Lorex's available camera systems are as follows:
Digital IP Systems
Digital IP systems are best for monitoring larger areas with high amounts of traffic, such as warehouses, commercial units, businesses, and residential homes.
MPX/Wireless Systems
MPX systems are best for urban properties, farms, smaller businesses, and residential homes. MPX systems can also include wireless surveillance cameras.
Wire-Free Systems
Wire-free systems are best for users who want the most flexibility with their Lorex security cameras. Being wire-free, these security cameras can be moved with little difficulty. Keep in mind that wire-free systems are ideal for low-traffic areas.
Skype Functionality
Lorex's home security system, the SD7+ wireless home video surveillance kit, is accessible via Skype. There are pros and cons to the Skype functionality. With the Skype feature, you can access the SD7+ system from virtually anywhere in the world, granted you have a Skype account. This is a great way to increase the robustness of the hardware while not worrying about the cross-compatibility between different platforms. The bad news is if you have a Mac, you can't use the system over Skype. The Skype compatibility works on the iPhone (with iOS 4.0 or better) and Android phones (Android 2.3 or better).
Heavy-Duty Recorders
Lorex has heavy-duty network video recorders (NVRs). With 24/7 functionality, the recorders have various recording modes, pre-installed hard drives, as well as the ability to connect to your system using Lorex's mobile app. Most of the recorders include combinations of IP cameras that have pan-tilt-zoom functionality, color night vision, and motorized varifocal lenses.
Other camera capabilities can include IK10 vandal-proof ratings and listen-in audio functionality. The NVRs are also compatible with Lorex's mobile app that allows remote viewing at any time and anywhere.
Lorex has three video recorder options:
- Security NVR
- Security DVR
- Wire-Free DVR
Camera Monitor
Another positive is that the SD7+ system comes with a monitor. The Lorex system was one of the only camera packages that we reviewed that included a monitor. The 7" monitor comes with a lot of different settings that enable you to easily adjust the brightness of the screen, view multiple cameras, and add additional cameras that are purchased separately beyond the first two. You can't go beyond 4 cameras, however.
Camera Quality
Lorex security cameras are high quality with a wide variety of features:
- Weatherproof
- Vandal-resistant
- 4K resolution
- Wide-angle
- Color night vision
- Two-way audio and talk
Customization
Lorex makes this system very customizable. The basic SD+7 system includes two cameras (you can add two more). However, if you have a larger home, you can purchase additional wireless range enhancers. There are two different range extenders, and you can purchase both of them for $69.99.
The Bad
- Limitations
- Number of Cameras
Limitations
Unfortunately, you cannot use the Skype functionality of the Lorex system with Macintosh computers. This was disappointing, as Skype works pretty well with the Windows operating system. There were a few other details that we read in the fine print that concerned us. For example, you can only upload pictures to a computer if it is running windows.
Another issue that concerned us was that there was no power over Ethernet. If you have a camera as part of the Lorex system, it depends heavily upon conventional power outlets, severely limiting the camera's deployment in the outdoors. Also, in order to interface with a computer, you must have a USB connection between the 7" monitor and the computer. This somewhat limits the system's functionality when a wireless home network is used.
Number of Cameras
With so many surveillance cameras, it may be difficult to decide which ones are the best for you. However, if you do the research and decide which type of Lorex security cameras best fit your ideal security, then the wide variety of cameras may be a convenience to you.
The Bottom Line
Overall, Lorex offers good basic home security systems. If you have a Mac, buyers beware. You won't be able to use the Skype app on Apple machines due to incapability issues. Also, there doesn't appear to be any momentum on Lorex's part to resolve this issue. However, this is not a truly "wireless" system. If you want to upload camera images or videos to your computer, you will need the SD card or a USB cable to connect to your Window's machine.
The app compatibility product on smartphone devices with this system is acceptable. Lorex supports older versions of iOS and Android (4.0 and 2.3 respectively). In fact, Lorex security systems support the widest range of mobile platforms in terms of age. Some of the products reviewed here only worked with iOS 6.0 or greater. In this sense, Lorex is a good system if you have an older iPhone or Android phone.
Lorex offers a variety of security products with camera system bundles available for those who want a higher quantity of cameras. The company's network video recorders are high quality and include three options: Security NVR, Security DVR, and Wire-Free DVR.
Lorex security cameras are weatherproof, vandal-resistant, wide-angled, and include 4K resolution and color night vision. However, the majority of Lorex reviews are negative, highlighting poor tech support, malfunctioning products, and bad customer service. We suggest looking into home security companies with better reviews and more extensive options.
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Tony Almeida Toms River, NJ
Have been using their old Lorex LH016000 for many, many years.
All of the sudden I go to look at recording from a prior date and it was not working.
Troubleshooted a bit and saw that it stopped recognizing the hard drive.
Ordered compatible drive and installed it, but same problem.
Called Lorex and was told by customer support, that they no longer support that feature.
Which in fact means, that they went out of their way, to stop something that was working fine....so I'd be forced to buy a newer system.
I understand companies no longer updating their old products, but going out of their way to stop main feature to work, to force a new purchase is not only underhanded but beyond any kind of logic.
There's not even a way for me to install an older version, so system could have kept working as before.
I would never trust this company again and would never buy any of their products, for this reason alone.
4 years ago
Pierre Lavoie Courtenay, BC
Where do I start, I've had my system for a couple of years. I have a couple of low light areas that I used B&W setting; worked fine until the last update. Now the cameras are picking up some kind of flying particles even if there's no wind or precipitation; I was getting notifications every 30sec. Cameras with color settings are not picking up that dust which makes me suspect the latest software/firmware update. Overall I find the camera detection range to be around 10ft, not as advertised. Technical support is frustrating and product documentation is non-existent. No information is provided to help the customer figure out various settings and their interaction in various conditions.
I would not recommend this product.
4 years ago
bugsy k Columbus, OH
I see so many reviews on here with the same problem as i. someone also mentioned class action. maybe we all should get together and start one. Not even a 3 year old security camera system. paid $800 for. the recorder is done and over, they refuse to acknowledge its there fault and wont send me another. my revo lasted over 10 years. they're automatic firmware updates im sure is the problem. they deny this, i will find a techy person that knows how to look into the hardware/ software to prove this. look at there website almost every recorder has been discontinued. this is done to make you upgrade your device to there new ones. they dont care bout how much you spent on your system. do not buy lorex if ya dont want someone controlling your pocket and purposely destroying your equipment thru there automatic updates to make you upgrade.
4 years ago
dalia saha Capitol Heights, MD
I am writing a complaint about this company, Lorex, which sells security camera systems. I am including several pieces of documentation to address this issue. I purchased this unit from BJ's wholesale club in April 2020. It came with a recording hard drive(NVR) and 4 cameras.The link for the system is below. The cost for this system , including installation, was well over $1500. The system was installed for my elderly parents who live in a house in Providence, RI. I travel for work and split my time between RI and DC and am not able to be there to give hands-on assistance.
One of the cameras, as of a week ago, which covers the front door entrance to the house, stopped functioning and went completely offline. After my parents contacted Lorex Customer Service, Lorex determined that the camera was defective and needed to be replaced. Their customer service agents were not understanding of this situation and demanded that the camera's serial number be provided, in order for a replacement to be sent. I pointed out to them that since this is a security system, the cameras are mounted above ground, at least 15 feet in the area. It was not realistic or safe to have octogenarians who have limited mobility , climb a ladder to take the picture that Lorex was demanding.
Today, I spoke with Lorex again(Case ID-0130328891, Mary), who demanded my credit card in lieu of the picture but that 'my card would not be charged'. I was on the phone with them for another 3 hours, and the Lorex service would not honor their agreement. I also contacted BJs(Ref # 5104235) to inform them that they were wholesaling defective products. The entry point remains unmonitored and is not safe. I am requesting urgent help to get this defective camera replaced.
4 years ago
Joe Frahm Huntington, NY
PLEASE done waste your money. Maybe a good deal here and there but as the saying goes "You get what you pay for " I've had this system for a couple of years now and since day one I have had issues. The app sucks, the cameras just keep disconnecting. I purposely put my cameras out of reach and purposely hardwired the power so I wouldn’t have to get to cameras to recharge batteries, but ALL I DO is have to get to the cameras to resynch them OVER and OVER and OVER and they never stay connected. Maybe a day or 2 if I am lucky. My cameras are ALL within 15 ft of DVR and without many walls or obstructions, I have a great router and wifi and yet they still disconnect all the time. Every time I look at my app, frozen or disconnected cameras, loading and loading. So basically useless cause I every time I need it for something it FAILS ME. I have called tech support several time and that is pretty much useless. Last time I called I got someone in Philippines that I knew more about the system than they did. I have resynched so many times that I just give up for a few months and then try again. I have checked firmware…etc. Most recently (this weekend) I took all my cameras inside near the DVR, resynch them all to the system, make sure all the settings I want are there, cameras working, can see them on app and monitor, I then take them one at a time to install spot and I walk literally like 10ft with no obstruction and it loses connection. I did a WIFI survey with ipads, cell phones, laptops and wifi signal is super strong. Its just these cameras and system are pure junk and waste of peoples money and time. I now have a system with 3 cameras, hundreds of dollars invested, hundreds of hours of my time trying to get it to work correctly and reliably and it is NOT working AT ALL. None of the cameras will stay connected at this point. Please do your research and find a different system so you dont waste your valuable money and most of all your TIME!
4 years ago
Jack Floyd Charlotte, NC
I purchased 3 complete Home Center Packages with 2 outdoor cameras and 2 indoor cameras in each package. Both indoor cameras in all 3 packages will not stay online. Reboot them or remove from system and re-install and some times they will stay online for a few minutes at best and never more than 24 hours! I have called customer support multiple times and get the total run-around. "Need to reboot", "need to check software version", "can you move the camera", are the instructions for all problem cameras located in 3 different locations! The whole point for these type systems, is to be able to monitor a place while you are not there, right? Three completely separate systems in 3 different cities, miles apart and on 3 different wifi networks with the exact same problem on the exact type cameras! I might not be the smartest guy in this world but I got enough sense to know the indoor cameras provided with all three of these systems, is the problem. They are trash and that's exactly where they are going.
IF YOU BUY FROM THESE PEOPLE AFTER READING THIS YOU DESERVE WHAT YOU GET!!
5 years ago
TechMan Burnsville, MN
We have been a customer of Lorex systems since 2016, both business and personal. The product is moderately priced and of reasonable quality, IF you do not need support. We are a tech savvy business so we can make the systems work for our needs, BUT when we contact support it is nearly non-existent. They may answer the phone and interact with you, but terrible on standing behind any warranty, and terrible poor technical knowledge. Now we know this is not 100%, but about 90% of the time we contact support, we leave frustrated, and either figure it out ourselves, or simply buy different hardware, either from Lorex or some other brand. When we buy Lorex, we do so recognizing we do not plan on receiving any worthwhile support. All made in China, support in Phillipines...no USA support or interest. Own 4-5 systems currently paid around $2000.
5 years ago
WHO Am I West Kelowna, BC
Bought a Lorex system to replace my aging but perfect old system. Thought all was fine until I read an article to actually "comb" through all footage. WOW! System missed many events. Lorex got involved and after many, many, hours, replacement of cameras, system still misses events. Talked to their best tech (Vitaliy). Last thing he said this system does not have enough "horse power" and was only an entry system. Rep online says to keep talking to Vitaliy while he says there is nothing he can do. If you want to keep your family safe, especially in these dangerous times, buy another brand like I have to do now. I have no choice now but to sell discount Lorex system to buy a Supercircuits system. My old system was Supercircuits and never missed 1 event while not catching every snowflake
6 years ago Edited September 14, 2021
Brian Miller Westminster, CO
Lorex has to be the worst company to order anything from I ordered an nvr and two cameras from them and a week later they sent me an email telling me they wanted pictures of utility bills to prove I'm me and the bill have to show your name and address who gets paper bills anymore they told me if I want to reorder I can use pay pal because apparently pay pal can't be hacked like a credit card can in there minds the have the worst policies and the worst customer service of any company I have ever had to deal with I will never understand how a company with such horrible customer service and policies can stay in business so long
6 years ago
Shane Hughbanks ,
02-17-19
Lorex will not help me even after several attempts to resolve my issue!
When I updated my review on Google, I received an email from the Lorex Senior Retention & Feedback Manager. The manager stated to me in the email, "Right off the bat, you should understand that I am not Customer or Technical Support (I'm sure you've had your fill with those two departments) but more of a standalone department that oversees special cases. It's easier to see me more as Human Support than anything else. I’m really sorry you had to go through all this crap just for me to come across your case. I’m going to take a look to see why our tea, didn’t resolve this ordeal and, more importantly, could close the issue in a few emails".
Mr. Senior Retention & Feedback Manager, I have sent you multiple emails asking you to get back to me, and you have not! Just as the Customer and Technical Support Teams have lied to me, YOU have also lied to me by not returning my emails. Do you remember telling me in the same email, "Let’s start there- I promise the finish line is just ahead. I’m always around, Cheers,"?
I did receive two calls recently from the Lorex Technical Support Team. The person on the phone both times said the phone number so fast you could not pick up all ten digits. I even sent an email back to the Senior Retention & Feedback Manager explaining this, and you guessed it, He has not responded.
No wonder the Customer Service and Technical Support team does not provide customer service when their leadership does not provide customer services and lies to the customers.
Again, save your money and buy a different security camera system. I have six cameras that will not work since Lorex last upgraded their system, and they have failed to help me even with a five-year warranty that I purchased to protect my cameras.
Shane Hughbanks,
A very dissatisfied customer.
6 years ago Edited September 14, 2021
Robert Austin, TX
I had a Lorex Flir-FX system that worked fine until Lorex closed down that system in 2019 and replaced the camera with a Lorex LNWCX-C camera. The replacement camera model # does not exist on the Lorex web site. Not only does it not exist on their web site, it doesn't work. Never has worked. I have tried to get it working over the past several months but have not gotten anywhere, so I gave up out of frustration. I called Lorex and I have emailed them but all I've gotten is the run around. They act like it is my fault that the camera does not work. The camera will not link to my phone, period. I do not recommend anyone to buy this camera. The reason I gave it a one star review is because there is no way of giving it a lesser score.
6 years ago
Trevor Hill Statesville, NC
My experience with Lorex is not good at all. I wouldn't recommend them to anyone! I bought a 6 wireless camera system with a 1 Terabyte hard drive. First issue that I noticed right off was I noticed it doesn't come with 1 Terabyte as advertised. It had 553 Gigs. That is 47 Gigs short. That is a lot of space that could be used for recording. When I called and asked about it, I was told that none of them actually came with 1 Terabyte. I said, that's false advertising! Moving on, I bought my system in July of 2019. In September of 2019 I started having multiple issues with cameras making noise, no sound on cameras sometime, sounds like the cameras are being fried, and the dvr making a sound like a fan running and making long beeping sounds just to name a few problems. I have sent emails repeatedly and called repeatedly since September of 2019. I was told in December by a technician that her supervisor approved for me to be sent 1 camera, like that was gonna fix anything but it was a start. The camera never came so I called back. When you call you might get somebody in the Philippines, next time somebody in South America, then back to the Philippines. Do you feel my frustration?! When I didn't get the camera, I called back. They said they didn't know what was going on with it and I ask them to put a trace on the camera and they did. It had never been sent! I was livid. I called back again and spoke to someone different again, and the technician and her supervisor apologized and said they were gonna send it to me fast this time since I didn't get it. They said if the camera didn't fix all the problems, I would be getting a new DVR. Guess what, the camera never came, again. I called back again, to South America. I went through the whole freaking story again and I talked to the Supervisor and they apologized over and over and said we are gonna send a new camera and you will receive it in 5-7 business days. If the camera doesn't fix my issues then I am gonna get a new dvr, they said. I will believe it when I see it. I have been trying to get Lorex to warranty their stuff for 6 months now and I have got no where. I have jumped through every hoop and hurdle, trouble shooting multiple, multiple times. Lorex should take care of me in a very big way. Some free range extended antennas would be nice for starters. I have never seen a company more unprofessional! My Uncle is a Senior Producer with ABC News in New York and he knows about how I have been treated. He and I have talked about them doing a story on me about how Lorex has treated me. I guess we need to do that.I am disabled. We have security issues and I need a good working system and a company that is gonna stand by their word and treat their customers better. Sincerely,
Trevor
6 years ago
James Buddy Rogers Maple Ridge, BC
I ordered a system with 6 cameras, NVR and they tossed in a 200 foot cat6 cable. They sent the wrong NVR, so I called. They said it was discontinued and sent this one, which they claimed is better. But, its not. 10TB storage vs 16TB storage for one, not better. So I asked for them to send me one that was more in line with what I ordered, they said no. So they wanted me to pay for a unit and then accept a unit worth less. Either that or return it all, so I returned it all.
The cable they sent they refused to sent, too bad so sad I was told. Terrible company to deal with. I couldn't get past the horrible customer service and sales. I was a fool to hope someone I talked with would work with me on getting me what I ordered, and needed. But nope, they could care less. Sad, I was looking forward to the equipment.
6 years ago
UC Jacksonville, NC
having purchased Lorex systems before, I thought I'd try them again. So I purchased two 2K 8 camera systems complete with 2 year warranties direct from Lorex. We had a breakin and while reviewing the recording with the police, I noticed I had a camera out. I have been trying the last three weeks to get a RGA for this camera. I've dotted all my i's, crossed all my t's, answered all their questions, and jumped through all their hoops. Still waiting! I've called numerous times and the answer is the same, You will receive in email. The system is not bad as long as it works. I wouldn't bother with any extended warranty. By the time they honor it, the system will be dead or I will be.
6 years ago
steve magassy Potomac, MD
Lorex LNR 380
Quit working remotely
Let me tell lorex something. Your customer service
Is the absolute worst in the industry . I have over 35
Logged hours trying to deal with you to absolutely
Zero resolve . Go ahead and look at all the notes on my case.
Nobody calls me back, I’m on hold for hours st a time,
Tier 3 customer service is a disaster, and all I get is call
You back to continue the case. I be been promised phone
Calls back from supervisors and it doesn’t happen.
I purchase this system a few years ago and you made
It obselete to use remotely. And this is my fault? Are
These systems disposable with a shelf life of 2 years?
I’ve been promised exceptions to my warranty and have
Emailed back all your requests as well. Look at my file. You even
Promised and sent an email confirming shipping a replacement
Unit 3 weeks ago. Again another lorex disappointment
And fail. Consequently , I had a fire at work where the system
Is that would have been detected and taken care of had
I remote access via the app .
Lorex has been terrible and I want to know what your
Final solution is before I throw it away and let others know
On Reviews of how lorex products and customer service really is.
I don’t have any more time to go back and forth .
I hope this finds somebody high up.
What are you going to do about this?????
Steve
6 years ago
Alain ganamet Ann Arbor, MI
Terrible customer service, on hold for hours, they escalate my ticket and nothing happens. I sent emails, and get emails back promising a call back but nothing happens.
I bought early this year 4 WIFI cameras with 2K resolution, and all was well until Lorex discontinued the software they provided to monitor those cameras rendering my system obsolete. They promised to replace with another system but they do not have a 2K WIFI system, I asked for a refund and they are playing hard ball with me foir over 5 month. Stay away from them, their primary focus is the sale, after that you are on your own.
6 years ago
David Morris Mead, OK
I have bought 3 systems directly from Lorex. Two of the systems were 2K and the last 4K, I really like the 4K, it has much better quality video, so I guess I would really give the Lorex systems a 3 or 4 star rating, but the service is the worst, if I could rate the service I have received so far from Lorex it would maybe be a 1/8 star. I bought the extended warranty, with the comforting ideal if I had problems I could get my system fixed in a timely manner. Well my experience with the service so far, is just the opposite . I called Lorex and the only way I could ever speak with a service rep, was to hit option 1 like I was ordering a new unit and the phone would hardly ring before someone was ready to help, not the case with option 2 where the service people are supposed to answer. I have called them several times and even sent an email, besides the first email they asked me to answer a bunch of questions to better help me. They made me a promise I would have an email with a tracking number for the AC to 12 volt plugin that has gone bad on my unit, something I am sure happens often and I would think they would have lots of them in stock, but still no rhyme or reason from Lorex where, why or how much longer it will be before I get my unit back up and running. Today 11/19/19 is day number 20 since my service case was opened and I answered their email within a couple hours of getting it, so no delay on my part and I am still without my unit working at my place. I may need to put up a sign saying "Dear Mr. bad person, please don't steal anything, as my place’s cameras are down until Lorex decides to send me a replacement part that should have only taken 3 days max." Lol
6 years ago
jjfabien
Purchased 4 FLIR cameras sold by Lorex. They advertised about rapid recap, the possibility to have videos saved for 1 month (paid service) on their servers, wifi cameras which can be monitored from an app via phones. They all worked very well and after less than 1 year, Lorex decided to cancel this service. They informed their clients that they would refund or exchange the cameras for new ones. They never did and never replied to emails or phones. It was a pure scam. I spent about USD 500 on their cameras and today they are totally scrap and unusable because there are no services or app which support these cameras.
7 years ago
Lou
I bought the Lorex Flix FX camera in 2018. Initially bought one but the camera worked so well I bought another for the back of my house.
The product would've received 4 stars but these get knocked down to only one star due to poor customer service.
In August the company changed the software and promised that they would send free camera replacements that will support the new software.
This means my cameras are now redundant and I was told to wait for the new cameras to be shipped from America and it would take 4 weeks. No sign of the camera a month later and when I chased they promised new dates for the cameras to be delivered and those dates have come and gone. When I chased customer services I was told they will give me a tracking number when cameras are dispatched and no tracking number was sent.
This conversation has been repeated several times over email, web chat and the telephone since August. Always ‘the end of the week’ and never any updates.
I’m extremely disappointed as I invested in these cameras to protect my home for them then to be unusable a year later. I would prefer if I was told I will not be getting the cameras so I can cut my loses and purchase another set of cameras.
An action which I will be doing as almost 3 months without security is beyond a joke.
I sincerely hope others read this review and take into consideration the poor customer service once you have purchased your item.
I’m sure I will receive a genetic response below from the company about how they sorry they are but it shouldn’t take a poor review to force them to take action.
7 years ago
Fred Pammer Naples, FL
The cameras are fine although not as clear as advertised. Supposed to be 1080P for like 720P.
The worst part is the software. I have three different platforms that I try (emphasise try) to look at :Lorex DDMS (Windows), Lorex NetHD Stratus (Ipad and Iphone). I have not been able to look at my cameras for weeks. The technical support is just about as useless. I report the problems and they email some kind of solution that doesn't work . Then they tell me that they DDNS system is down and expect to get 1t back up in a couple of days. After FIVE Days no luck. I'm about to go purchase another system and throw this thing in the garbage where it belongs
7 years ago
Tina Nelson Marshall, MO
We brought our system in February of 2018. We had very little problems with it. And we were very happy with it. Then in July 2019 they did a firmware update which i understand they have to do updates from time to time. But when it messed up our DVR we could no longer see our camera . I called them numerous times. E-mailed them everything they wanted. Jumped through all their hoops and still at the end of September we still have no cameras. Mind you ours was still under warranty to. So i do not recommend this company. Our camera were wireless and they were nice but when you have a problem you get a run around.
7 years ago
DEL @ SCCS Sausalito, CA
Technical Support is a joke and basically non-existing... Two out of 8 cameras provided the following monitor display after 2 months "10.1.1.128 INVALID USER NAME OR PASSWORD"
Talked to 5 different technical support people whose primary interest was obtain my basic information and asking me to spell each item!!! Very time consuming... Two offered no advise as I hung up or was dropped after conversing for an hour, 3rd explained I needed to reset the cameras and to do so I needed to remove a screw in the top of the camera and press the RESET button. Both cameras were outdoor units and sealed-no screws. The 4th apologized for the incorrect reset advise and stated I needed to do a hard reset and firmware update. Did a hard reset and lost all cameras-6 eventually came up after 2 hours, other two gave same error message. 5th accessed my case # with 3rd T.S. (4th T.S. could not assign case # as system was down) and plug and unplug both cameras and then advised me to change the password to a 6 digit-numeric only password). In attempting to find where to change the password I came across REMOTE DEVICE/Reconnect IPC. When I selected one of the units -status red and put in my existing password made up of11 character with both letters, numbers and special characters it turned green. Performed the same procedure on the 2nd unit, it also turned green. Continued to monitor display and all 8 units were now displaying. Upon arrival at my office I reset my remote PC view and all 8 cameras are displaying.
Your TECHNICAL SUPPORT STAFF needs some serious training!
7 years ago
Turo Jersey City, NJ
Ive been having problems with my lorex system for about a month already and its just been a terrible experience every time i try contacting them.
Via online chat: I've been "successful" getting in contact with them 2 out of the 26 attempts. I was transferred to a different department both times and both times they had the same exact trouble shooting that their website shows. Not to mention, both times, the "connection timed out". How very convenient!
Via phone: what a joke, 1 success out of 6 attempts. The person hung up on me so i dont know if that even counts as successful.
Via email: Finally got a response!!!!(a month later 9/18/19) but it was an automated response with trouble shooting tips listed on their website! then they have the nerve to close my case number in the following email saying my case was resolved!!
Its been a pain with Lorex in general considering they have about 50 apps and you don't know which one to use. i dont know what's happening now but I'm guessing they're intentionally trying to go bankrupt or have a class action lawsuit filed against them.
Once i received those emails from Lorex I ended up just getting new cameras from Best buy. Switched to swann, such an easy setup! goodbye Lorex!!
7 years ago
Chris Coppell, TX
Echoing what everyone says here. Equipment is mediocre, at best. Every two weeks or so, I would receive a system offline message and would need to unplug/plug the receiver for it to work. Made it tough when out of town. What’s the point of cameras if they aren’t always on?
With the recent “upgrade” to their system, it has resulted in the app no longer working, which was one of the main reasons I purchased this system. It has been two weeks since we requested the replacement system (per their emails to customers affected) and all their “support” team says is “no timeline, just wait for an email”. Just wait? That’s not helpful at all. What’s the ETA? This is a result of their “upgrades” and one would think that they would be expediting things. Guess the QA part was missed when designing this new update as no one thought to check functionality before releasing these updates.
STAY AWAY
7 years ago
Julie Redmond Hesperia, CA
STAY AWAY FROM this scam of a company they should be sued they make junk and it worked at first and then they updated it now it won’t work and I have made 4 calls and they don’t fix matter of fact they say that my case number I have them is not in the system so they keep making a new case number and promising they will fix my system and never do this has been going on since aug when they updated there system .. I’m so pissed I wasted so much money on this crap company... I hope no one else gets scammed by this company they will be throwing good hard money out the door if they buy from them I don’t even want to give them a 1 star
7 years ago
PWScottIV San Luis Obispo, CA
All Lorex camera owners were recently forced to abandon the old app and move to a "new" Lorex Cloud app that is absolutely terrible for the following reasons:
1. So slow and difficult to use that it renders your Lorex camera system(s) completely useless.
2. You will rarely ever be able to even see any of the Live or Recorded video before the app times out or crashes.
3. In the rare case that you do actually see any video, it is extremely slow/laggy (even on a 200Mbps symmetric fiber-optic connection).
4. All video traffic is now being routed to Lorex's Cloud servers, which is a major privacy problem! There is absolutely nothing stopping them from selling your video to whomever is the highest bidder. They are probably already doing this.
5. The aspect ratio of all video feeds are now very stretched, which renders any of the extremely slow video totally warped and very difficult to view.
6. The max video resolution has been significantly reduced which turns your "4K" cameras into 1980's low resolution crap.
7. Tech support is useless, except for the fact that they admitted to me that they were flooded day and night with complaints and that they were capturing and likely selling their customers' video feeds. I spent MANY, MANY hours on the phone with them and they couldn't help with anything. A huge waste of my time. The only reason Lorex can afford it is that all of their support is located over seas where they can pay totally unskilled and untrained people the equivalent of pennies per hour to waste their customers' time.
8. It's highly suspicious that the reviews for the new Lorex app are almost all 1 star or 5 stars... And the 5 star reviews look like they were written by Lorex shills/employees.
Congratulations Lorex! You's managed to entirely destroy your customer base almost overnight! Before you did this I actually recommended your camera systems to MANY friends and colleagues. Now I feel terrible for having recommended a product that was twisted into something so terrible by mindless id1ots.
7 years ago
Tom Stehekin, WA
I agree with other reviewers, Lorex does not deserve even a one star review. I selected Lorex due to the association with FLIR and the assumption that their products would be more reliable than the multiple unknown security camera brands available. That was a mistake, I have a total of five Lorex wireless cameras, three of which had recently been purchased from Lorex and not installed yet. Everything was fine until Lorex made their "update" and broke Lorex Secure in order to replace with Lorex Cloud. They may as well have simply told customers "Sorry, we screwed you, don't waste your time.." The rebate/replacement process is a joke, the app does not work at all and I have five formerly useful cameras which are now useless. As other reviewers have stated, somebody needs to start a class action lawsuit against Lorex, they whole process felt like they were breaking older cameras/systems in order to try and sell us newer equipment.
7 years ago
Bruce Krahn
Wish I would have found this review site before I bought a Lorex product. Bought a 700 dollar 4 camera wireless system. DO NOT waste your money on any wireless system from Lorex. They say the batteries last a few months. They did for the first couple of months but now only last about a week. I have now been using this system for less than 6 months. On there web page is states that these are HYBRID cameras and you can hook them up direct to power and they will work 24/7. Tried that on 2 cameras but they work for about a week or so and then just stop recording. Sent an e-mail to LOREX about this problem and the tech sent back that when they are plugged in to power the camera's over heat. So why then would they advertise that they work this way??? Sent a couple more e-mails even asking if I could trade in this system for a better one. They have not responded. That was about 3 weeks ago. Bottom line is this is a terrible product and they have terrible customer service. If I could give them a zero star rating I would.
7 years ago
Nando Medina Downey, CA
I have emailed lorex about my issues with my security camera system not working because of the new upgrade firmware from lorex secure to lorex cirrus big joke looks more like a downgrade to get all of us to purchase new security camera system anyways the 2 times I emailed them they say the would email me a ticket number that’s a lie I didn’t receive anything another thing ever time I get threw to technical support they issue me a new ticket number which is fake because every time I called and gave them my ticket number they can’t locate it so far I have 8 ticket numbers! People we need to get a law firm and sue lorex !!!!! I have 3 security camera system at 3 apartments that I rent out which are useless!
7 years ago
Mirek Jankowski
Terrible support service. When 2 weeks ago Lorex decided to switch to Lorex Cloud app, my remote access stopped working (system itself is working fine). I have tried to get some help from tech support and after numerous phone calls I am still not able to do anything. Their technical support is located in the Philippines I am in Canada, time difference makes it worse. Basic support doesn't help, advanced is not reachable. They keep giving me ticket numbers which cannot be found. When I am asking to connect me with advance tech support they all "try" to help and ignore my request. Very frustrating experience and I think it's time shop for more reliable system.
7 years ago
TJ Phelps Denton, TX
Customer service & tech support are horrible. Call center based out of Columbia and their english is very hard to understand. Lorex used to be an ok product but 2 weeks ago the mobile app stopped working. Apparently even though you purchase your own DVR they still have the ability to shut you down. Which also tells you they secretly control the access you have. The so called "new" app is a joke, they advertise it as being an "upgraded version" but it's the same as the free P2P apps you can download anywhere and has a total of ZERO new features, and look/feel is ugly as can be. Everything about this company is a scam. I'm on hold right now while typing this and going on 72 minutes hold time. Don't buy Lorex.
7 years ago
John Litchfield King George, VA
Very low quality customer service
1. Low attention to detail, organization problems, and communication issues: I ordered a specific type of replacement cable from them. They sent me the wrong kind. I contacted Customer Service to get it exchanged. They promised to send the correct one within a week. After several weeks, the new cable still had not arrived. In response to this, I called to find out what the issue is and they replied that they were out of stock.
2. Very long hold times: Every time I’ve attempted to reach their Customer Service department by phone, I’ve had to wait on hold for at least an hour and a half. In one instance, I waited on hold for 2 ½ hours (literally) before a Customer Service Rep picked up the phone, and then they dropped the call after 15 seconds of speaking with me.
What a shame. I can’t use this product because they are not capable of supporting it! This company has lost my trust. I do NOT recommend the purchase of Lorex products to anybody.
7 years ago
Ed littman Haledon, NJ
Have had the wire free system for 2 years. Since then a number of battery packs have shorted out. They were replaced quickly. But this month almost all have shorted out & the unit stopped working . After opening a tech ticket I sent requested info. After a few emails Than no further response I then called in. Operator did not recognize my ticket number & gave me bs advice. I had to call a number of times , each time getting a new ticket number starting from the beginning as none of the ticket numbers were recognized . After hours on the phone they said I would be sent replacements. They said I would receive a call from them to confirm. So far no call or email..... we’ll see if they send.... until then no security system
7 years ago
CRAIG GREEN West Haven, CT
MY name is craig green I decided to write the attorney general for the state of Connecticut and also my united states senator from the state of Connecticut to consider a class action law suit against lorex from selling their cameras in this country.I own a lorex camera system and lorex recently preformed with they consider an upgrade which left my cameras in a frozen position,with no relief from customer service or technical support which as I have already read through reviews is terrible(customer support).Maybe their idea is to permanently interrupt our service so you can buy more of their cameras sense they control the feed to our system.
7 years ago
Vidap Miami, FL
I Purchase on 2017 a 1080p HD security system/16 cameras without any reason system stop working by turning off and on non stop. I called technical support which is really bad service after at least 20 calls and talking with several reps NOBODY no technical support rep couldnt answer my question WHY system stop working, first advice when i placed my complaint it was to purchase a new security system to get better quality .when i complaint that i was not calling to be advice to purchase latest product .months for them to authorized replacement of the unit.the replacement was a used unit which work few months and started doing the same issue turning off and on non stop when i call to complaint i was told that warranty already expired and they couldnt help me. I spent a,ost $2,000 on unit, cameras and installation two times.This company is causing software problems to the units so customer is adviced to purchased latest upgrade units.this company is a fraud.worse nightmare,DO NOT MAKE THE SAME MISTAKE I DID BY NOT REVIEWING FIRST.too late when i read all same bad experience.
7 years ago
AV
Have 2 Lorex systems: 16-channel 2K NVR and 2K wifi camera.
Hardware has been great, App needed improvement, customer support poor (including language barrier).
However effective 15-Aug-19 Lorex announced they are no longer supporting their Lorex Secure app, resulting in NO app can access my 2K Lorex wifi camera. This camera is now useless as it cannot be accessed. For NVR system switching to Lorex Cloud App also results no longer have Rapid Recap feature which was a key selling feature of the system.
I can only assume shutting down Lorex Secure App is a result of significant system vulnerabilities. Lorex abandoning the only app that can access wifi camera is unacceptable.
7 years ago
anonymous hatesgoogle Lexington, NC
I have 3 lorex systems. One at home, one at business, and a 3rd that was on business but will soon be on my rv. I bought 3 because its hard to beat the price. The flircloud has always sucked, but i tolerated it. I hoped they would improve it at some point. Now due to the new firmware, i have no online connection whatsoever. No remote viewing at all. Considering just biting the bullet and buying a new NON-LOREX sfstem from a more reputable business. Both of my systms are running the latest firmware, customer service has ranged from downright rude to trying to help but unable. Ive spent half a day already on the phone.
The dvrs are relatively stable needing the occasional power supply or fan, the cameras are ok but often exaggerate snow or mist to look like a tundra snowstorm. The night vision fades over time. But starts out ok. All this i can tolerate, as a tradeoff of a cheaper priced system, but the inability to view remotely is unacceptable. I recommend you do what i should have done and hire a local businesses and buy a quality product the first time. Payments aounds better than this. Theres a local mathlab (think about the. Typo) down the street, and the customers of said establishment steal anything they see. Its just not worth the risk of arriving at my shop to find doors open and everything gone.
7 years ago
Sissy Florham Park, NJ
Do Not buy Lorex if you want reliable security camera bc their Customer Service is a DISGRACE!!! I called multiple times and have been on hold for 45 min to 2hrs and nobody answers!!! BUT if you call the Sales Dept to purchase new products, they answer on the first ring. Once they hear you have an issue, they hang up on you (Victor was the rep I got that rudely hanged up on me mid sentence). The site and instructions says call Customer Service for issues but they don’t even pick up the phones. Don’t email them either because you will never get a reply back. Don’t waste your money on Lorex!!!!!!!!
7 years ago
Eric Orlando, FL
Hi,
Just downloaded your new app. It has 1.7 stars on it reviews. It is worst then the current app, so why would you call it a improvement. When I bought the lorex system, the I-cloud and rapid recap was the selling point and why I bought it. Your company really needs to take your customers reviews seriously. On the surface it looks like you have a great product when you see it sitting there at Costco, but it has been one of the worst product experience I have ever had. You have had over 20 years of selling and development. Ring and Arlo are soon to pass you up. It would be wise to study their apps and service quality if you want to not just survive but to thrive as a security tech company. Your product is a one time experience purchase for most. I have bought 3 Ring cameras after my Lorex purchase. I won’t be a return customer for new products until you make some serious quality control changes.
Just a word of advice. You have a great first appeal down the isle, but I hope your vision is bigger then that. Having return customers for a lifetime is a better vision.
Good luck, I wish you well.
Eric
7 years ago
Not happy Beverly Hills, CA
Customer service is total waste of time. You submit a service ticket and get an automatic reply. Then they cut and paste their usual 5 apologic paragraphs and then they will start to play their game of "our product is amazing, you can't get it to work because you are dumb". Then they will say this case will be closed within five business days. Next day, you will receive a other email, saying your case has been out on hold. This continues forever and they will rewind back to day one and ask you all the questions again and again and until your patience runs out and give up. What a joke if a company.
7 years ago
joe smoa Gardner, MA
Paid $500 for the wifi lorex security system 1year ago this month. the app seems to work ok but two cameras are dead out of 4. The motion sensor has an approximate 10-30 second delay if it even records a person walking by the camera. I cannot tell you how many times i needed this system to work /record an incident in my front yard and it does not record the footage. My neighbor was in front of my house threatening me and my family we called the cops and nothing got recorded with 3 cameras over lapping and tons of activity. That tells you the box that holds the hard drive and motherboard are crap. The night sensor is useless, cannot see anything, blurry images from 10feet away (1080p) during the day, cameras are crap. Called customer service and was put on hold then went on line. Got some guy in India who tried to help but the system just did not work as advertised. A better example is the kids are playing in my camera view, i can see them. It records 30seconds every time there is motion(supposedly). The system works for 1 or 2 instances for 30 seconds, total of 1min then it records nothing for 1/2hr or more. Basically the cameras are just a way to scare off potential crime. A friend has the hard wired arlo with 1080p and it seems like a more robust system. If you need real security ditch the wifi option go hard wired with a wired power source to the cameras.
7 years ago
MH Big Spring, TX
Camera system is about average. Customer service is a joke. Had to contact them for assistance with a minor issue. Call was met with an extremely rude company rep. Had to answer numerous questions before beginning to discuss the issue, guess that was more important that helping a customer. Apparantly their questions were not being answered quick enough and the rep hung up the phone. Called back and was placed on hold for a long period of time and eventually hung up on again. If this is what passes as great customer service by Lorex standards, I will definitely have to find a product with a different company. VERY dissatisfied with Lorex. Wish I could give negative stars
7 years ago
Rob from Canada
Purchased one of their 4-camera systems about 6 months ago. While the cameras work fine, their tech support is HORRIBLE at best! I call their tec support, then I am on hold for at least 30 minutes (NO EXAGGERATION here!), and when a "technician" finally comes on the phone, I start to explain my issue or question and the line goes dead. No technical issue with the phone, but for some reason they possibly hang up or there is some issues at their office? No clue, but if you want a system with great tech support, DON'T BUY LOREX -- ever! A great product is GREAT not because it was sold... but because how well they perform and how well they take care of their product issues when there is a problem!
7 years ago
Casey Emery D'Iberville, MS
I wish I could give them 0 stars. I ordered a $500 system for my dad's business on April 16th. He received an email confirming the order, but never received an email letting him know it had been shipped. A few weeks after ordering, we still hadn't received the system so I sent an email inquiring about the order and never got a response. I tried to call but waited on hold and hung up. I then sent a contact request form. A representative finally emailed back letting us know he could help with technical support when we were with the system. I responded and let him know we hadn't received the system and needed to know where it was ASAP. No response. I have emailed yet again and have not received a response and it's been almost 2 months since the order was placed. We're looking at another system now.
7 years ago
Caroline Chantal
Since May 21st, I have been given the run around and being lied to by Lorex Customer Service and Technical Service.
I purchased my system in November.. I had issues with delivery and never got help from Lorex, so finally UPS found the box early December. At that time it was too cold to install the system.
Now, I am installing the system on May 21st finally and the batteries are not working... WOW, brand new system, batteries do not work.... way to go Lorex...
I call technical service to help me... I get an email to send back the batteries serial numbers... I do that right away. While on the phone, I am told to wait and the agent will get my request approved right away. He then tells me that my request is approved and I should get the new batteries in about 1 week.
After no news, no tracking number for the replacement batteries, I call back on Monday May 27th.. The agent tells me that the replacement batteries were approved on the 21st, and sent out on the 23rd. He will send me right away the tracking number for the replacement batteries. A LOAD OF CRAP!!!!
Next day, I call back because I NEVER GOT the email with tracking number for replacement batteries, and I speak to Karen. Karen informs me that the request was only approved on May 27th and they were not sent out... they are sending me the return label 1st and then I have to send the old batteries back to get the replacement. I explained to Karen my frustration and what the rep told me the previous day... that they were supposedly sent out on the 23rd... but they did not have the information in my case number.... what a great employee Lorex has...
Why did Lorex rep tell me on May 21st, that the batteries were to be sent out and my request was approved when it was not????
Why did Lorex rep tell me on May 27th that the batteries were on their way and was sending the tracking number right now??? WHEN CLEARLY HE WAS LYING!!!!
I would like to know why all the lies and deception????
7 years ago
Khaleesi Joliet, IL
ABSOLUTELY WORST PRODUCT AND APP EVER! DO NOT BUY! We bought from Lorex over a year ago and have yet to have a seemless experience setting up, viewing or saving cameras/videos. Units at the time came with NO instructions or user manual, no online help, manuals or videos, no customer service and basically no one to help or warn you not to buy this product. It is EXTREMELY user UNFRIENDLY. It took my husband over a week just to get the system up and running only to discover it records what you dont want (slight breeze movements) and cuts off when you most need it (human activity). Not only that, but the picture isnt crisp and clear like they claim. Weve yet to be able to properly SAVE any videos for evidence. We have to take a video on our phones of video playback on the desktop. The app does not allow you to save or download any activity which makes it almost pointless.
It constantly closes and is really only good for real time viewing. The desktop might as well be nonexistant.
Frustration does not even begin to cover our experience. DISGUSTING PRODUCT AND COMPANY. We were taken as a consumer and they should be ashamed of themselves. Not an ethical company whatsoever! NEGATIVE RATING!!!!!!
7 years ago
Lee Morris Garland, TX
I just purchased this LOREX system, and 1 week later (3/18/2019) called tech support to find out how to download videos and after 3 hours on the phone with an agent that could NOT make that work, she consequently messed up my system to the point where it would not interface with the cameras. A Supervisor then put in a request to send me a replacement DVR, and now 9 days later I get an antenna instead of the DVR. Long story short, LOREX simply cannot support their products. Therefore, their product line is useless to me and I discourage anyone from buying this product.
I want a full refund of this crummy purchase.
7 years ago
CanadianCustomer
Don't buy Lorex Cameras, they don't work and last long.
We bought a Lorex Wireless Security Camera with 2 cameras which we installed at front and back of house. We bought the camera from BestBuy and had it professionally installed by Best Buy. However, After 1 year, it lost connection was lost to one camera and called and technical team at Lorex coudn't fix it, a few months later, the second camera died and Lorex team couldn't fix it. They first sent me the electrical adapter cord and that did nothing to resolve it since the camera died.
I wrote to head office and got nothing as help. I spent 2 years trying to resolve the problems. Here is the response from management. They don't stand by their product.
On Wednesday, March 20, 2019, 11:27:32 AM EDT, Lorex Technical Support wrote:
Dear Sri,
Thank you for contacting Lorex Technical Support.
We have received your message regarding your feedback, and we apologize for the issue presented. We will be more than happy to assist you.
At the moment, by checking on the information on your case again in order to gave you a proper resolution on this case we verified all the information available on our systems and according to our registers you bought your unit from Best Buy Canada on June 29 2015. (According the registration of the warranty on July 22 2015. At the time, Best Buy purchases had only 1 year warranty + the year of the registration it's a total of 2 years. From June 2015 to June 2017.
This case was opened on October 26 2018, you were already 1 year past your warranty period, for that reason we were not able to proceed with any further assistance as the one provided on this case. At the time, you were advised to contact our customer service department tier 2 in order to get further options, and still according to our information, you were not happy with the resolution on the case.
We truly apologize for all the inconvenience that you had regarding this case, remember that this case will be closed now again for quality purposes but if by any chance you require further assistance or have any further questions you can reply this email and we will do our best to gave you a resolution on any inquiry.
Thanks for your time and understanding.
Our support hours are Monday to Friday 8:00 A.M. to 10:00 P.M. EST and 9:00 A.M. to 9:00 P.M. EST on Saturdays. Support is closed on Sundays.
We look forward to speaking to you to resolve the issue. Thank you for choosing Lorex for your security needs.
Lorex Technical Support Team
7 years ago
S. Rudick Lewisville, TX
We ordered our unit in Nov. After ordering, we received an email stating our cameras weren't in stock, but we would receive them in December. In December, we were told it would be January. They came in February, but the recorder & receiver were not what we ordered. We called them and they told us the recorder & receiver we ordered were not in stock, but the ones we received would work better. The cameras were supposed to be already paired with the recorder & receiver, but they weren't. We called for support, but it turned out the receiver was defective. We received a new receiver a week later. Then we ordered two WHITE cables and received two BLACK cables. We complained and were sent two black cables again. We complained again and were told, "Sometimes the shipping department just sends whatever they have in stock." Then we received another black cable. Finally, we assembled the unit with phone aid from a Lorex technician and something is still defective - the unit continually reboots after switching input to the cameras' video channel. A Lorex technician suggested the HDMI cable defective. Months after ordering, we did not receive the unit we ordered, nor the cables we ordered, and the unit is still defective. We are returning everything!
7 years ago
FRUSTRATED Toms River, NJ
Bought a Lorex 4K HDIP 168NI top of the line Ultra in Nov. 2018, it has been a nightmare ever since. Customer service is not reliable, every person you talk to and that is if you can understand them, has a different story. NO ONE answers the same question with the same answer seems as if they just give their opinion. The tech support is not technically schooled on the product. They read from a screen and cant diagnose issues or answer questions. The system i purchased came with 8 cameras 6 of which were damaged in some way, ie: dirty or scratched lens. The process of returning or exchanging was terrible. They were more concerned on trying to diagnose the problem then exchanging the camera itself. How would they fix a dirty or scratched lens anyway, prime example of the incompetent tech/customer support. I did at one point try out the system, What a nightmare!! camera was supposed to run 4K at 30 frames per second however it DID NOT!! Continuously dropped down to 25 or lower frames per second. Tech support tried several times to correct the problem with no success, not to mention most of them had to transfer the call to another representative because of their own incompetence. After several weeks of battling with this company and there tech/customer support i chose to return the system. The purchase process was a breeze, i made an order they charged my credit card and within a few days my system arrived. NOT as easy to return!!! After emails and speaking with several different tech/cust support members i received a shipping label and sent the product on its way. Kept a close watch on the tracking number to assure the items were received. After confirmation of receipt i followed up with Lorex who then transfers you to a return dept. who sends you back to cust. service who then sends you back to tech support NONE of which will help or acknowledge the refund. After waiting 15 days from their receipt of the product patiently as the company requested STILL no acknowledgement or refund submitted on their end. I had to enter a dispute with my credit card company to get my refund. It has been 2 months since all this happen and LOREX still has not released funds to my credit card. Thankfully i have credit protection on my account. BE WISE if you cant help yourself and need to buy this system or any other LOREX products not only do ALL your research first but use a credit card with protection because if you need to return it for any reason your gonna need it..GOOD LUCK and take my advice research and buy your security system from another company!!! Save your self the headache...
7 years ago
