Lorex
1.3
3.0
Overall Score
Woody
I've had my Lorex 4 channel wireless system for around 4 months. The system will not pair but 2 of thel 4 cameras. Night video on 1 of the 2 is horrible. And the system becomes extreley lethargic, and eventually stops working after a couple of days. A hard restart is then the only way to bring ot back to life. Its comparable to an early 1980's computer. I have presented my issues to Lorex technical support from the start. But have yet to get it resolved. The service department seems to be trained on dragging out their responses. Its like being caught up in some ridiculous waste of time and apparently they do not actually read the information customers submit, because they will delay you, and bog you down with questions and solutions that you've already given them, or told them you've tried. Completely unsatisfied with the product, and extremely frustrated with Lorex's customer support.
9 years ago
RANDY Bellville, TX
I've ordered a HD720 IP camera model LNC254 on Black Friday 2016 with deal code DEAL1BW for $9.99. After placing an order the item came out with a Window Security Decal. It was a wrong item - not the one I am looking for - I have contacted the customer service by email right away. I have not received any respond from Lorex customer service. I called customer service they said they will solve the problem and put me on hold then disconnected my phone call. I've tried to call them back but no one answered the phone. They sent me a tracking number then I sent email to them again to let them know that I would refuse to receive the item and would like to have a full refund on this. Never got an answer from them. I have contacted the UPS to let them know that I don't want this item so DO NOT DELIVERY but I have seen the package at my front door when I got home. LOREX is very BAD customer service that I have ever seen in my life. I will NEVER buy any product from LOREX in the future.
9 years ago
Shaun Flex Denver, CO
The product is OK, as far as hardware goes. The software is buggy, as is the website. I can't get some changes to persist when made through the software - such as changing from continuous recording to motion detection. I can't get my device to show up in their web interface. I can't get an answer as to whether or not the device supports the FLIR Cloud backup functionality.
I have had tickets open for weeks that have not been addressed at all - not once. When you call, they have a tactic of "transferring you to tech support" which means that they're going to put you on hold and never answer the phone. My co-workers and I have spend over 5 hours on hold (no exaggeration) and no one ever answers the phone.
Please do not buy from this company. You will regret your purchase. If I could give zero stars, I would.
9 years ago
Marc Schambers Hesperia, CA
I am so fed up with Lorex Support. It is by far the worst experience ever for support.
I have had several phone conversations with them and they still have not shipped a replacement camera.
If you are considering purchasing a Lorex system DO NOT DO IT. Go to another company.
Here is what happened. I purchased a 16 channel, 12 camera system from Costco on 08/22/2015.
One of the Cameras turns out to be bad. This is my 5th system purchased through the years. My second Lorex.
Their support has been absolutely horrible. A complete disaster. Nothing but a verbal run around with lies and no results.
First call to them on 08/25/2015. They required model of system, model of camera, serial number of dvr, of camera, etc.
Explained to them how I tested and know the camera is bad for a fact. They said they would send out a replacement right away.
Next day, received an email requesting purchase receipt. Scanned and emailed receipt, etc. etc. etc. "
Called again. "Will ship one out right away, etc..... ", Two weeks later; nothing.
Another call to (888)425-6739. "This was suppose to be taken care of, etc. etc. etc.".
Was told someone would be contacting me in 3 to 5 days? For what? They have all the information. No contact.
09/17/2015 On hold for 33 min. Transferred to supervisor. Will be calling to authorize replacement.
Will call me back in 1 hour. Never called.
09/24/2015. Called Costco for help. Costco called Lorex. Costco got a complete run around from them too. (Costco has been great btw!)
Here is there support routine. "So sorry to hear about that. I will be happy to help you.", etc. etc. etc.
I will have somebody call you in 1 hour." I ask for what? You have all my info. Transfer to Supervisor.
"I'll get this taken care of", etc. etc. "Somebody will be calling you in 1 hour. " You will never receive that call.
"I need to call Canada for the replacement." They are closed. It's early afternoon.
My support ticket number with Lorex is: 1284847.
Case number with Costco: 6892740. I will be contacting Costco's upper management; writing a letter with these issues
to corporate. Hopefully Costco will drop Lorex like a hot potato and Lorex will go out of business.
BTW: I purchased 4 more cameras to make it a full 16 for about $70 per camera; including cables.
How much could it possible cost Lorex for 1 camera?
11 years ago
Review Source
corrinna oandasan Kailua-Kona, HI
absolutely love my security camera i feel safe when i am home alone i can see who is at my door and who is arriving
what i kind of dont like is that when there is an outage and it reboots the start up response is loud
4 years ago
David Chua San Diego, CA
Bought Lorex 2K system from Costco as a Christmas present for a friend. Worst Christmas present I have ever given. It cannot record automatically when it senses motion and requires receiving a notification from the app and pressing a button to manually record. What a ridiculous design!
Spent over four hours with their incompetent technical support and finally had to return it to Costco. Only purchase this if you enjoy pain and frustration.
4 years ago
Mike Kirkelie
Unfortunately, I can't say anything about the quality of the camera system I paid for, because I only received my recorder. My bad for not checking the content of the package I received in a timely manner, but it doesn't change the fact that I paid $800 dollars and never received my cameras, brackets, or cables. I spent two months calling and emailing then, was told twice they would ship the cameras, then basically told me I was out of luck. I sent back the recorder I had received with a letter, and never heard from them again. They kept my $800, and I got absolutely nothing.
4 years ago
Jonathan Beaudry Terrebonne, QC
Don't buy Lorex systems... you will lost your time and money. Horrible client service... I bought more than 50 IP systems from Lorex as installer and all have the same problems... you will not be able to see the main stream without freeze or serious lag of the image on your cell phone and computer. Their server suck, no speed for their clients. They will tell you that your upload speeds isn't ok... seriously my client have 250mgb in upload speed, my client have only 2 caméras and Lorex said it's the client speed each time... idiots!!!
5 years ago
Joseph Torres Bradenton, FL
Lorex has terrible customer service and does not have your interest or safety un mind. Do not purchase any lorex product for they do not last and will be a constant problem. Will fight you to not honor your warranty and if they do will leave you without your system.
They take forever to get back to you and good luck getting someone capable on the phone.
6 years ago
John Durkin La Habra, CA
Attempting to give 0 stars. Their products are bought from Chinese manufacturers and white labeled. May as well buy direct from alibaba if you can deal with the absolutely awful, wildly insecure, and unreliable garbage software they come with, and won't require any tech support to do that - because lorex offers basically 0 tech support at all. Total trash. Don't waste your time and money on this joke of a company's products.
6 years ago
Bill Stavenger Cedar Island, NC
MAKE the Eco stratus app work like it used to for the ECO model DVRs.
I literally in the past was able to connect to the internet for remote viewing (back in 2017) in less than 2 minutes.
WHY WHY WHY did you change the Eco Stratus app? Makes me wonder if your software engineers really understand their own app. Bottom line…use the KISS system..Keep It Simple Stupid and not COIK…Clear Only If Known.
6 years ago
eschink Escondido, CA
1) It's been a week and tech support has not written back. We needed to upgrade our mobile ap for our LH07041TC4W, but our system is not listed on their webpage which tells you which new ap to use.
2) If you don't have a better-than-average phone connection, you simply can't view any video. But, Skype will still work.
3) Outdoor camera stopped working after 2 years.
4) Other various problems.
6 years ago
Lillian Beverly Hills, CA
There’s no negative stars!! I wouldn’t even rate them with one! Unable to connect the wifi Cirrus system app. I have two useless paper weights for the last 6 months. I’ve tried everything. Uninstall/reinstall. Called support - got no support! Tried ‘chat’ — useless!! The system and service is a complete and utter failure. SPEND YOUR MONEY ON A REPUTABLE COMPANY.
6 years ago
Pedja Pleasanton, CA
Lorex is a mess. Phone app is useless unless you have an excellent wi-fi connected; if you are on your daily phone, forget it. You cannot connect, it just keeps “loading.....”
On the same phone I would perfectly see my dog on the Nest live camera from my dog sitter, but I cannot connect with my security system?!
I’ve spent $1,200 on the system and I regret doing that.
6 years ago
Formercustomer Downingtown, PA
Beware of package deals that don’t work. I have tried numerous times to get help. I was on hold for an hour and 40 minutes and finally had someone answer. Was the problem, resolved. NOPE!
I have asked in the last 6 emails for them to call me. No call!
As a contractor I will NEVER do business with them again and will tell all customers to look for other solutions. Worst customer service of any company I have worked with in over 3 decades. Very sad...........
6 years ago
James
I wish I could give less than one star. I bought 2 systems a couple of years ago. They changed the software this August 2019 and now I can't access any of my cameras. I've phoned "tech services", been put on hold for hours. The person couldn't resolve the problem and referred me to another 'higher level'. Couldn't fix the software problem there either. Then a month and a half later there is supposed to be a firmware update, which doesn't work. I spent a lot of money and got garbage. This security camera company is the worst company I've ever dealt with in my 60 odd years.
7 years ago
Cindy
I have had 2 systems. The first only had 2 cameras and 1 crapped out after 1 1/2 yrs. I bought a 4 camera system and it did work great until Aug when they changed something on the app. It is now useless and the say the need access to my computer to fix. I don’t have a computer only an iPad so this is useless now. One of the camera is crapping out again (it drops the signal constantly) so I’ll go else where now. Don’t waste your money cause you’ll be going elsewhere too.
7 years ago
Kamila Bristol, CT
Hi everyone just a quick update about my review I left a few weeks ago. I'm upping a star for Lorex only because they did endup sending me a working replacement security camera. But going forward if I ever buy another security camera it will not be from Lorex.
7 years ago
David Chandler, AZ
DON'T WASTE YOUR TIME OR MONEY WITH ANY OF THE JUNK THIS COMPANY SELLS! Zero Stars is still too good for this horrific company. I don't understand why they are even in business. Spent over $900 dollars buying a system for my house, 8 month later they decide to make everything non functional on their end. No one answers the phone at this company, tech support is in some 3rd world country and completely clueless and useless. Class Action Lawsuit Needed!!!
7 years ago
jake Brooklyn, NY
I bought a four camera system from Lorax at Best Buy for $600 the system as a Wi-Fi system installed it myself and a couple of months later two cameras became defective It was very hard time getting a replacement they were trying to do everything that they can not to send me a replacement then a year later another camera broke and they did not wanna replace it because it’s out of warranty now then having constantly problems with the camera getting damaged from the weather and finally this year they put in the nail in the coffin they upgraded To a new app which was totally dysfunctional
7 years ago
D churchill Southfield, MI
As an owner of a Lorex wireless system - I was happy with my purchase and price range prior to the forced firmware update.
Since the update has “Bricked “ my DVR and the app upgrade just doesn’t work.
Customer service has been poor and return communication has been non existent for the past week.
Save your money or buy a different brand.
The lack of customer service and awareness from Lorex is a big red flag as to not to spend any more money with this company.
7 years ago
K Rosema Olympia, WA
Having the same customer service problems as others. Lorex changed their servers and disabled everyone who had cameras already. I've spent more than $600 on cameras in the last two years only to find my remote security system disabled.
The website offers possible replacement - but the website fails, so I have to call customer service. I've been on hold for 30 minutes now, with no sign of help.
I liked the cameras (good resolution and networking) but it's all no good if they turn off access to the cameras.
7 years ago
Rhonda Marysville, WA
I have had this system since January 2018 no problems. Now 3weeks ago they system goes blank white screen with Lorex across the screen I have emailed no response I have called and was told a new one would be here in 7 to 10 days no system no email. I called today the system is down couldn’t look up my ticket number so had to give all information again now he said 7 to 14 days!! I’m beyond frustrated with this company!!
7 years ago
J. Williams Richmond, VA
Buyer beware. I invested in multiple wireless camera systems only to be told that the equipment will no longer be supported. You would think they would make it easy to process a replacement before the new system launched? No, they turned off al FXC cameras and I have waited weeks for a return. thus far. I have called multiple times and waited for over a hour to speak with representatives and supervisor who have been unable to assist. Lorex is playing with the safety, security, and money of so many in this same situation.
7 years ago
Dean
If i could give 0 stars i would. The good thing is that i will return my system to costco. Because lorex clearly does not care about us consumers it will reflect on their business with the consumers giving poor reviews and sellers that are loaded with returns. Costco will drop them as a supplier soon enough. Lorex has lost me for good because they are guilty of false information.
7 years ago
Frustrated Eagle River, AK
DO NOT BUY LOREX! I own 2 systems; they both crashed over a week ago when Lorex did a mandatory upgrade to the Lorex Cloud APP. When I called the day they crashed, they told me to call back in a week. I called back today, spent 8 frustrating hours on the phone with them & only one of my systems works. The system at my remote property is still down. I asked them if they were going to be liable if my place has been robbed. Somebody please sue them!!!!
7 years ago
Colin
I have spent 46 mins with Akash in technical support trying to facilitate the firmware upgrade -then promised to be transferred to the next level to to resolve my problem 25 mins later still on hold. This is the worst customer service I have experienced, so you probably will not see this review - upgrades should be tested and re-tested before they are foisted on the customer - would not recommend company or product to anyone.
7 years ago
jason Norcross, GA
This company sell Lorex surveillance cameras is dishonest. The cameras failed to operate not even a year. DO NOT waste your money on these camera surveillances. They are worthless, useless and incompatible. Customer services are terrible.
Purchased price $621.68 for 8 cameras are worthless. DO NOT waste your money. They ain't last long. They are NOT a good quality
7 years ago
Duped Katy, TX
Bought this system (8 cameras) a few months ago. The selling point for me was the recap option!!!! Now these idiots have cancelled the recap/ cloud storage option!!! $1600 dollars for system and $1000 for installation and now I can not recap on the cameras!!!!!!!!! It is like looking for a needle in a haystack to locate an event. FALSE ADVERTISEMENT TO GAIN SALES!!! STAY AWAY!!! DO NOT BUY THIS OVERPRICED SYSTEM THAT ONLY DOES THE SAME THING AS THE CHEAPER $300 DOLLAR SYSTEMS!!!
7 years ago
Ken Titusville, FL
Good Cameras, worst customer service of any company I have ever experienced. Recent firmware update made it impossible to view my cameras on the tv monitor. Called customer service two times and was on the phone 40 to 45 minutes each time. They could not resolve the issue and told me to try again on 8-22-19. That's 6 days with no camera service, and no way to view the cameras. This is a security system ?? Time to wake up FLIR and fix the problem.
7 years ago
tom m.
bought 2 complete home systems for primary & vacation property. easy install/hookup. DO NOT purchase remote cameras they can not get it right. have spent 4hrs 20 mins over 2 weeks ON HOLD waiting for technical support to get no help then told I could not return the product that does not work but they would sell me other cameras. before you buy call their telephone number and ask for tech support or customer service. you will grow old on hold, but ask for sales and its a very short wait. BUYER BEWARE
7 years ago
Art M Chicago, IL
I have two systems. My current system is having problems and I have spent over one hour on hold to get someone to help me. I have done this two days in a row. I have spent two hours waiting on hold. I have spoken to four people at customer service and then they transfer me. They did an update which has caused a major problem. I am not happy with Lorax.
7 years ago
Bryan Los Angeles, CA
This is one of the least quality companies I have dealt with in years. Its customer support is essentially non-existent in my experience. Its products, particularly its wifi outdoor security cameras are terrible in my opinion. I would never purchase anything from this company again. I currently own 7 Lorex security cameras and regret purchasing them.
7 years ago
Maxwell Hammond Orange Beach, AL
Installed the 4 cameras, turned them on and everything worked great. Connected my phone and it worked. Tried to get the system to show up on my computer and no luck. I am happy with the system, not very happy with tech support. Tried the chat help, nobody ever answered. Sent an email, never got a response. Makes me wonder if they went out of business.
7 years ago
J Monico
Ordered online. Cancelled within 2 hours due to ordering incorrect system. They cancelled fast and now still waiting for return funds. Continue to avoid me. They keep hanging up when customer support called. No email answers to inquiries about return funds. Will have to place inquiry through PayPal for return of funds. Were going to re-order another system but have changed mind due to customer service. Can't rate system if no product ever received.
7 years ago
Rida Pompano Beach, FL
I have Lorex cameras in my store; I have been calling tech support for 3 days straight and still can’t get through customer service; the second day I called I was on hold for 1hr( dosed off while on hold) til I hung up because I could not hold no more and the third day I was on hold for 1hr and 36 min and still no customer service came on the line and I finally hung up. With all that as soon as I call and I press one for the sales department they answer within less than 2 minutes and sometimes within a few seconds.
7 years ago
Kris Elk River, MN
Calling technical support for help setting
Up is impossible I have called 3 times and been on hold for over a hour each time. When I called originally about the system I was mis informed on needing outlets installed for cameras so I hired a electrician to do this come to find out I didn’t need that. Now that the camera installed the DBR doesn’t work at all. I can’t seem to get any help from this company
7 years ago
HONDA Pro San Bernardino, CA
Worst camera system in the world dont buy it so hard to use the customer service sucks, the cameras dont work fresh outta the box, I dont know how this company is alive, they have 1 star rating for a reason, I'm beyond dissapointed, logs you out on its on, wont let you log in, ive had lorex for about 4 years and I am highly dissapointed looking for a new company to change over to, lorex is a joke!
7 years ago
Dallas Dallas, TX
I initially bought Lorex cameras with monitor in 2015. The pic quality is really good. The problem is the monitor. The monitor buttons would not respond. This happened less than a year of me having the system. Lorex sent me a refurbished monitor.. that monitor started having the same issue. I couldn't deal with it anymore so I took the cameras down this year.
7 years ago
John Riverside, WA
Its difficult to convey my disappointment with the Lorex system. It's almost as though they want it to be impossible to use. Most good software is designed for ease of use and understanding, not the case with Lorex. I would give them 0 stars if that were an option. I notice that most reviews are similar to mine. We should hire a lawyer and sue them for wasting our time. I gave up on trying to make the system work after some attempts to work with customer support.
7 years ago
Jodi Pompano Beach, FL
Product is fine, except you will have to purchase a brand new one every few years as they don't support prior versions. Customer service is absolutely awful. Took 8 phone calls and being on hold a total of 2 hours and 18 minutes just to find out that nothing is supported after 2 years and that they would be happy to sell me a new system. Look elsewhere!
7 years ago
jsl55 Bakersfield, CA
The first DVR lasted about 18 months before it quit working. The new one has been used about 2 months and it keeps losing connectivity through the online Flir app. If I can't see my cameras on my phone or computer it's worthless. hen I get home I bet the system crapped out again. Their "customer service" is a bad joke. Save frustration and money. Buy a better quality system. I'll never buy another Lorex product again.
7 years ago
Steve MacLean
I have an LHA4000 Series system installed and will admit that the pictures from the cameras are good. The big problem is that if you want to monitor the system remotely, their remote client DOESN'T WORK on Macs using the Mojave operating system. Several calls to Lorex would indicate that they don't really care. Without the remote access, the cameras are useless. DO NOT BUY THEIR PRODUCTS until you are sure this function works with your Mac/PC.
7 years ago
Joe Barr Grand Prairie, TX
Wish I could give a negative review. purchased ( DEAL11W)on black Friday ( something called Site Crasher) what a joke. received a conformation/Order email- Lorex started to process my credit card for payment . Then I received an email saying Canceled insufficient inventory. Then received another email saying being sent to shipping department. I think it's a SCAM or a Trick to get people to their website and Lorex never intended to fulfill orders. Buyer Beware.
SHAME ON YOU LOREX.
Unhappy ex-customer
7 years ago
Brian Marco Island, FL
Same experience with their customer service. Embarrassing. I feel like I am trapped in the Groundhog Day movie. It’s been over 3 weeks now and their website platform is still completely screwed up. Can’t reset password. Can’t log in. Can’t return cameras as unable to see the order because it won’t let me in. I am beyond pissed as this is a total joke. I seldom write reviews and when I do it’s because the review is great. This time though I feel obligated to warn everyone that Lorex Is a total mess and stay away. I am fuming writing this
7 years ago
Steve Appleton, WI
Customer service was useless. If I could give negative stars that is what they deserve. They were not any help with my situation and actually ended up being locked out of my system because of them. I figured out how to do a factory reset on the system to get it operational again. Instead of wasting tons of time on emails and phone calls all they had to do is have me factory reset the system. They never suggested that. Customer service is useless.
7 years ago
Em Goodlettsville, TN
The phone app for our Lorex home cameras has not been working for sometime, and, unfortunately, this is not the first time I've had to contact the company for this exact issue. I have tried repeatedly to contact Lorex to have the issue resolved and have had no luck reaching anyone. I have waited on hold for 20, 30 and 20 minutes respectively to no avail. This is extremely frustrating! Customer service could use an overhaul!
7 years ago
Brian R Tinley Park, IL
Very difficult to install from a software/programming stand point. Had to hire an IT tech to configure it correctly. Customer service was non-existent. Once the ownership changes hands, the problems continued with operation. Could not obtain the correct firmware so system it once again out of service.
Do not waste your money with this product.
8 years ago
Mary Arrieta Whitsett, NC
Few years ago I purchased 2 cameras for $280. They had told me it would work overseas. I keep calling CS and followed everything they said I was supposed to do to make them work but they never did and the worst of all, they never ever returned my money back. Also, their supervisor was the very rude, all he wanted to do was keep money which they did. He had 0 CS skills. Horrible company that can’t backed up their product with the customer satisfaction says it all... I still have the 2 cameras in their boxes... DO NOT BUY LOREX
8 years ago
M.j.Newell
The Lorex unit worked fine, the app was installed on my ipad fine, BUT when internet service was temporarily suspended for vacation, the app on ipad said ' access denied' when everything else came back up fine. Many calls to Loxex Technical support & Customer support resulted in no one answering. Finally got e-mail saying they would contact me, but they didn't. WORSE CUSTOMER SERVICE I HAVE EVER EXEPERIENCED. Nothing in the manual explains 'access denied' - very disappointed in this company.
9 years ago
