Lorex

Have had the wire free system for 2 years. Since then a number of battery packs have shorted out. They were replaced quickly. But this month almost all have shorted out & the unit stopped working . After opening a tech ticket I sent requested info. After a few emails Than no further response I then called in. Operator did not recognize my ticket number & gave me bs advice. I had to call a number of times , each time getting a new ticket number starting from the beginning as none of the ticket numbers were recognized . After hours on the phone they said I would be sent replacements. They said I would receive a call from them to confirm. So far no call or email..... we’ll see if they send.... until then no security system

MY name is craig green I decided to write the attorney general for the state of Connecticut and also my united states senator from the state of Connecticut to consider a class action law suit against lorex from selling their cameras in this country.I own a lorex camera system and lorex recently preformed with they consider an upgrade which left my cameras in a frozen position,with no relief from customer service or technical support which as I have already read through reviews is terrible(customer support).Maybe their idea is to permanently interrupt our service so you can buy more of their cameras sense they control the feed to our system.

I Purchase on 2017 a 1080p HD security system/16 cameras without any reason system stop working by turning off and on non stop. I called technical support which is really bad service after at least 20 calls and talking with several reps NOBODY no technical support rep couldnt answer my question WHY system stop working, first advice when i placed my complaint it was to purchase a new security system to get better quality .when i complaint that i was not calling to be advice to purchase latest product .months for them to authorized replacement of the unit.the replacement was a used unit which work few months and started doing the same issue turning off and on non stop when i call to complaint i was told that warranty already expired and they couldnt help me. I spent a,ost $2,000 on unit, cameras and installation two times.This company is causing software problems to the units so customer is adviced to purchased latest upgrade units.this company is a fraud.worse nightmare,DO NOT MAKE THE SAME MISTAKE I DID BY NOT REVIEWING FIRST.too late when i read all same bad experience.

Have 2 Lorex systems: 16-channel 2K NVR and 2K wifi camera. Hardware has been great, App needed improvement, customer support poor (including language barrier). However effective 15-Aug-19 Lorex announced they are no longer supporting their Lorex Secure app, resulting in NO app can access my 2K Lorex wifi camera. This camera is now useless as it cannot be accessed. For NVR system switching to Lorex Cloud App also results no longer have Rapid Recap feature which was a key selling feature of the system. I can only assume shutting down Lorex Secure App is a result of significant system vulnerabilities. Lorex abandoning the only app that can access wifi camera is unacceptable.

I have owned a Lorex 8-Channel 10 80P HD Security System with 1TB DVR, 8-Camera for 2 1/2 months. The local monitoring of the cameras as well as the DVR are excellent, but when Lorex updated the firmware it caused the remote connections via network and internet to fail. After two days of attempts to get support, including 2 hours on telephone hold and two hours on Chat hold, more than 36 hours wait of a call-back from them, I am returning the whole system to the seller. Horrible tech support and customer service!!

I have 3 lorex systems. One at home, one at business, and a 3rd that was on business but will soon be on my rv. I bought 3 because its hard to beat the price. The flircloud has always sucked, but i tolerated it. I hoped they would improve it at some point. Now due to the new firmware, i have no online connection whatsoever. No remote viewing at all. Considering just biting the bullet and buying a new NON-LOREX sfstem from a more reputable business. Both of my systms are running the latest firmware, customer service has ranged from downright rude to trying to help but unable. Ive spent half a day already on the phone. The dvrs are relatively stable needing the occasional power supply or fan, the cameras are ok but often exaggerate snow or mist to look like a tundra snowstorm. The night vision fades over time. But starts out ok. All this i can tolerate, as a tradeoff of a cheaper priced system, but the inability to view remotely is unacceptable. I recommend you do what i should have done and hire a local businesses and buy a quality product the first time. Payments aounds better than this. Theres a local mathlab (think about the. Typo) down the street, and the customers of said establishment steal anything they see. Its just not worth the risk of arriving at my shop to find doors open and everything gone.

Do Not buy Lorex if you want reliable security camera bc their Customer Service is a DISGRACE!!! I called multiple times and have been on hold for 45 min to 2hrs and nobody answers!!! BUT if you call the Sales Dept to purchase new products, they answer on the first ring. Once they hear you have an issue, they hang up on you (Victor was the rep I got that rudely hanged up on me mid sentence). The site and instructions says call Customer Service for issues but they don’t even pick up the phones. Don’t email them either because you will never get a reply back. Don’t waste your money on Lorex!!!!!!!!

Hi, Just downloaded your new app. It has 1.7 stars on it reviews. It is worst then the current app, so why would you call it a improvement. When I bought the lorex system, the I-cloud and rapid recap was the selling point and why I bought it. Your company really needs to take your customers reviews seriously. On the surface it looks like you have a great product when you see it sitting there at Costco, but it has been one of the worst product experience I have ever had. You have had over 20 years of selling and development. Ring and Arlo are soon to pass you up. It would be wise to study their apps and service quality if you want to not just survive but to thrive as a security tech company. Your product is a one time experience purchase for most. I have bought 3 Ring cameras after my Lorex purchase. I won’t be a return customer for new products until you make some serious quality control changes. Just a word of advice. You have a great first appeal down the isle, but I hope your vision is bigger then that. Having return customers for a lifetime is a better vision. Good luck, I wish you well. Eric

Customer service is total waste of time. You submit a service ticket and get an automatic reply. Then they cut and paste their usual 5 apologic paragraphs and then they will start to play their game of "our product is amazing, you can't get it to work because you are dumb". Then they will say this case will be closed within five business days. Next day, you will receive a other email, saying your case has been out on hold. This continues forever and they will rewind back to day one and ask you all the questions again and again and until your patience runs out and give up. What a joke if a company.

Paid $500 for the wifi lorex security system 1year ago this month. the app seems to work ok but two cameras are dead out of 4. The motion sensor has an approximate 10-30 second delay if it even records a person walking by the camera. I cannot tell you how many times i needed this system to work /record an incident in my front yard and it does not record the footage. My neighbor was in front of my house threatening me and my family we called the cops and nothing got recorded with 3 cameras over lapping and tons of activity. That tells you the box that holds the hard drive and motherboard are crap. The night sensor is useless, cannot see anything, blurry images from 10feet away (1080p) during the day, cameras are crap. Called customer service and was put on hold then went on line. Got some guy in India who tried to help but the system just did not work as advertised. A better example is the kids are playing in my camera view, i can see them. It records 30seconds every time there is motion(supposedly). The system works for 1 or 2 instances for 30 seconds, total of 1min then it records nothing for 1/2hr or more. Basically the cameras are just a way to scare off potential crime. A friend has the hard wired arlo with 1080p and it seems like a more robust system. If you need real security ditch the wifi option go hard wired with a wired power source to the cameras.

Camera system is about average. Customer service is a joke. Had to contact them for assistance with a minor issue. Call was met with an extremely rude company rep. Had to answer numerous questions before beginning to discuss the issue, guess that was more important that helping a customer. Apparantly their questions were not being answered quick enough and the rep hung up the phone. Called back and was placed on hold for a long period of time and eventually hung up on again. If this is what passes as great customer service by Lorex standards, I will definitely have to find a product with a different company. VERY dissatisfied with Lorex. Wish I could give negative stars

Purchased one of their 4-camera systems about 6 months ago. While the cameras work fine, their tech support is HORRIBLE at best! I call their tec support, then I am on hold for at least 30 minutes (NO EXAGGERATION here!), and when a "technician" finally comes on the phone, I start to explain my issue or question and the line goes dead. No technical issue with the phone, but for some reason they possibly hang up or there is some issues at their office? No clue, but if you want a system with great tech support, DON'T BUY LOREX -- ever! A great product is GREAT not because it was sold... but because how well they perform and how well they take care of their product issues when there is a problem!

I bought a new system in 2013 and within 1 year, 4 out of the cameras had a malfunction. For example, I could see my car or the grass ok, but the background was purple like someone filled it in with a photo software . Not like a purple highlighter. Solid purple. They replaced the 4 cameras but within the next year this happen to the other 4. They replaced those. Out of warranty many years later. All but 1 has this problem. Should have been a recall.

I wish I could give them 0 stars. I ordered a $500 system for my dad's business on April 16th. He received an email confirming the order, but never received an email letting him know it had been shipped. A few weeks after ordering, we still hadn't received the system so I sent an email inquiring about the order and never got a response. I tried to call but waited on hold and hung up. I then sent a contact request form. A representative finally emailed back letting us know he could help with technical support when we were with the system. I responded and let him know we hadn't received the system and needed to know where it was ASAP. No response. I have emailed yet again and have not received a response and it's been almost 2 months since the order was placed. We're looking at another system now.

Since May 21st, I have been given the run around and being lied to by Lorex Customer Service and Technical Service. I purchased my system in November.. I had issues with delivery and never got help from Lorex, so finally UPS found the box early December. At that time it was too cold to install the system. Now, I am installing the system on May 21st finally and the batteries are not working... WOW, brand new system, batteries do not work.... way to go Lorex... I call technical service to help me... I get an email to send back the batteries serial numbers... I do that right away. While on the phone, I am told to wait and the agent will get my request approved right away. He then tells me that my request is approved and I should get the new batteries in about 1 week. After no news, no tracking number for the replacement batteries, I call back on Monday May 27th.. The agent tells me that the replacement batteries were approved on the 21st, and sent out on the 23rd. He will send me right away the tracking number for the replacement batteries. A LOAD OF CRAP!!!! Next day, I call back because I NEVER GOT the email with tracking number for replacement batteries, and I speak to Karen. Karen informs me that the request was only approved on May 27th and they were not sent out... they are sending me the return label 1st and then I have to send the old batteries back to get the replacement. I explained to Karen my frustration and what the rep told me the previous day... that they were supposedly sent out on the 23rd... but they did not have the information in my case number.... what a great employee Lorex has... Why did Lorex rep tell me on May 21st, that the batteries were to be sent out and my request was approved when it was not???? Why did Lorex rep tell me on May 27th that the batteries were on their way and was sending the tracking number right now??? WHEN CLEARLY HE WAS LYING!!!! I would like to know why all the lies and deception????

ABSOLUTELY WORST PRODUCT AND APP EVER! DO NOT BUY! We bought from Lorex over a year ago and have yet to have a seemless experience setting up, viewing or saving cameras/videos. Units at the time came with NO instructions or user manual, no online help, manuals or videos, no customer service and basically no one to help or warn you not to buy this product. It is EXTREMELY user UNFRIENDLY. It took my husband over a week just to get the system up and running only to discover it records what you dont want (slight breeze movements) and cuts off when you most need it (human activity). Not only that, but the picture isnt crisp and clear like they claim. Weve yet to be able to properly SAVE any videos for evidence. We have to take a video on our phones of video playback on the desktop. The app does not allow you to save or download any activity which makes it almost pointless. It constantly closes and is really only good for real time viewing. The desktop might as well be nonexistant. Frustration does not even begin to cover our experience. DISGUSTING PRODUCT AND COMPANY. We were taken as a consumer and they should be ashamed of themselves. Not an ethical company whatsoever! NEGATIVE RATING!!!!!!

I just purchased this LOREX system, and 1 week later (3/18/2019) called tech support to find out how to download videos and after 3 hours on the phone with an agent that could NOT make that work, she consequently messed up my system to the point where it would not interface with the cameras. A Supervisor then put in a request to send me a replacement DVR, and now 9 days later I get an antenna instead of the DVR. Long story short, LOREX simply cannot support their products. Therefore, their product line is useless to me and I discourage anyone from buying this product. I want a full refund of this crummy purchase.

Don't buy Lorex Cameras, they don't work and last long. We bought a Lorex Wireless Security Camera with 2 cameras which we installed at front and back of house. We bought the camera from BestBuy and had it professionally installed by Best Buy. However, After 1 year, it lost connection was lost to one camera and called and technical team at Lorex coudn't fix it, a few months later, the second camera died and Lorex team couldn't fix it. They first sent me the electrical adapter cord and that did nothing to resolve it since the camera died. I wrote to head office and got nothing as help. I spent 2 years trying to resolve the problems. Here is the response from management. They don't stand by their product. On Wednesday, March 20, 2019, 11:27:32 AM EDT, Lorex Technical Support wrote: Dear Sri, Thank you for contacting Lorex Technical Support. We have received your message regarding your feedback, and we apologize for the issue presented. We will be more than happy to assist you. At the moment, by checking on the information on your case again in order to gave you a proper resolution on this case we verified all the information available on our systems and according to our registers you bought your unit from Best Buy Canada on June 29 2015. (According the registration of the warranty on July 22 2015. At the time, Best Buy purchases had only 1 year warranty + the year of the registration it's a total of 2 years. From June 2015 to June 2017. This case was opened on October 26 2018, you were already 1 year past your warranty period, for that reason we were not able to proceed with any further assistance as the one provided on this case. At the time, you were advised to contact our customer service department tier 2 in order to get further options, and still according to our information, you were not happy with the resolution on the case. We truly apologize for all the inconvenience that you had regarding this case, remember that this case will be closed now again for quality purposes but if by any chance you require further assistance or have any further questions you can reply this email and we will do our best to gave you a resolution on any inquiry. Thanks for your time and understanding. Our support hours are Monday to Friday 8:00 A.M. to 10:00 P.M. EST and 9:00 A.M. to 9:00 P.M. EST on Saturdays. Support is closed on Sundays. We look forward to speaking to you to resolve the issue. Thank you for choosing Lorex for your security needs. Lorex Technical Support Team

We ordered our unit in Nov. After ordering, we received an email stating our cameras weren't in stock, but we would receive them in December. In December, we were told it would be January. They came in February, but the recorder & receiver were not what we ordered. We called them and they told us the recorder & receiver we ordered were not in stock, but the ones we received would work better. The cameras were supposed to be already paired with the recorder & receiver, but they weren't. We called for support, but it turned out the receiver was defective. We received a new receiver a week later. Then we ordered two WHITE cables and received two BLACK cables. We complained and were sent two black cables again. We complained again and were told, "Sometimes the shipping department just sends whatever they have in stock." Then we received another black cable. Finally, we assembled the unit with phone aid from a Lorex technician and something is still defective - the unit continually reboots after switching input to the cameras' video channel. A Lorex technician suggested the HDMI cable defective. Months after ordering, we did not receive the unit we ordered, nor the cables we ordered, and the unit is still defective. We are returning everything!

Bought a Lorex 4K HDIP 168NI top of the line Ultra in Nov. 2018, it has been a nightmare ever since. Customer service is not reliable, every person you talk to and that is if you can understand them, has a different story. NO ONE answers the same question with the same answer seems as if they just give their opinion. The tech support is not technically schooled on the product. They read from a screen and cant diagnose issues or answer questions. The system i purchased came with 8 cameras 6 of which were damaged in some way, ie: dirty or scratched lens. The process of returning or exchanging was terrible. They were more concerned on trying to diagnose the problem then exchanging the camera itself. How would they fix a dirty or scratched lens anyway, prime example of the incompetent tech/customer support. I did at one point try out the system, What a nightmare!! camera was supposed to run 4K at 30 frames per second however it DID NOT!! Continuously dropped down to 25 or lower frames per second. Tech support tried several times to correct the problem with no success, not to mention most of them had to transfer the call to another representative because of their own incompetence. After several weeks of battling with this company and there tech/customer support i chose to return the system. The purchase process was a breeze, i made an order they charged my credit card and within a few days my system arrived. NOT as easy to return!!! After emails and speaking with several different tech/cust support members i received a shipping label and sent the product on its way. Kept a close watch on the tracking number to assure the items were received. After confirmation of receipt i followed up with Lorex who then transfers you to a return dept. who sends you back to cust. service who then sends you back to tech support NONE of which will help or acknowledge the refund. After waiting 15 days from their receipt of the product patiently as the company requested STILL no acknowledgement or refund submitted on their end. I had to enter a dispute with my credit card company to get my refund. It has been 2 months since all this happen and LOREX still has not released funds to my credit card. Thankfully i have credit protection on my account. BE WISE if you cant help yourself and need to buy this system or any other LOREX products not only do ALL your research first but use a credit card with protection because if you need to return it for any reason your gonna need it..GOOD LUCK and take my advice research and buy your security system from another company!!! Save your self the headache...

Dear fellow Lorex abuse survivors, We all know Lorex doesn't care about their customers. What they seem to care about is their Better Business Bureau rating. Lorex victims are getting results by filing a complaint and writing a review on the BBB site. I encourage my fellow victims to write a review here: https://www.bbb.org/ca/on/markham/profile/security-cameras/lorex-technology-inc-0107-1366311/customer-reviews Then file a complaint on the same site. My abuse started with a simple question about how to increase the fps. Lorex responded by email with instructions that didn't solve my problem. When I asked my question again, six days later they responded with, "We have closed your case". It went down hill from there. Turns out the Lorex website is wrong. They know their website has false information on it. It has had false information on it for at least three months. It is still falsely advertising. Lorex reps promised me many things would happen. After a dozen emails & talking to a dozen Lorex reps on the phone nothing has happened after a month. I feel your pain and frustration.

I will not buy from this company again. My original order for a 4 camera system was placed in September of 2018. That went into backorder so I decided to go for an 8 camera system. Still slow shipping, but I finally got it. The 8 camera system had the following problems. 1) Lost video after changing settings, just pulled out of box. This is not unusual except I was going from a Max setting to a mid level setting. First call to support, resolved. 2) Had to upgrade 2 Terabyte drive to 10 Terabyte drive. 2 terabytes hold about 4 days of data. 3) Can only backup to thumb drive. Won't backup to external disk drive. System uses FAT32 limited to 2 terabytes, but after 3 or 4 writes only sees 200mb drive. Gave up on that issue. Just installed 10 terabyte drive to be done with that problem. 4) 2K resolution cameras OK, but won't zoom enough through software to obtain resolution at a distance. Installed 1080P PTZ 25X camera. The camera works, limited color on night vision, but won't run tours, saved position programs. This has been ongoing for almost 2.5 months. The camera has already been replaced with no fix. Still waiting on firmware or controller replacement. Both units are compatible per their website. I have roughly 20 hours or more of phone support time regarding this unit. I just can't recommend this company based on personal experience.

I purchased a four camera system back in September of 2018. By November 2018 my product wasn't received. December I requested a refund after they tried to ship part of the order after I requested a refund. The shipped portion was returned the same day and the second part they lost. Lorex said it would be 21 days to issue a refund once they received the product. No one ever sent notice of receipt. January 30th an email arrives that my case was closed although it entailed no resolution. I called again after countless transfers. My bank disputed the transaction. Lorex disputed my banks dispute which in turn means Lorex has my money in spite of their receipt for a deposit! Lorex sucks! Their customer service is the absolute worst. I heavily advise seeking out a system in store with live people that can help and be hands on throughout the process.

I cannot recommend buying from Lorex for several reasons. The main reason is the tech support is not too good. As a side note I am quite familiar with many brands of surveillance systems. I have setup systems such as QSEE, Nightowl, Hikvision, Arecont, Lorex, etc. That includes systems that are analog or digital, DVR, NVR. First of all the system came with a bad camera. That is fairly normal. I have purchased many systems that had bad cameras right out of the box. Night Owl is well known for having bad cameras. Lorex is no different. However this is where the problem lies, it is very difficult to get a bad camera replaced with Lorex. One has to jump through hoops to get a bad camera replaced. First you have to go through many troubleshooting steps to prove camera is defective. Then I had to send at least 10 emails to get camera replaced. Lorex wanted camera serial number, model of system, serial number of system, Device ID, place purchased, Date purchased, and copy of receipt. When I sent them all this info they would reply that they needed more info. As an example, I would send them the receipt in an email, then they would respond back that they needed the receipt. It was like they were not actually reading the emails I sent them. It took three weeks to get camera replaced. I tried calling them many times. I would wait on hold for more than an hour every time I called. The techs are polite, however it is unacceptable to have to wait for more than an hour to talk to someone. Some of the techs are quite knowledgeable, most are not. Many of the techs only knew basic things about the system. That is not the techs fault they need to be trained for all their products and not just go by a script. This system is a newer model and they did not know much about it. I had a problem with the frame rate of the cameras and it took weeks to solve. The technicians tried to help they just didn’t have the knowledge. They would ask their supervisor for help and they would email me the next day. This was the problem, the cameras are rated at 4K @15fps live & @7fps recording, 4MP@30fps live & @15fps recording. When viewing video it is 15 FPS but when played back video it is very choppy 7 FPS. I could not set the cameras above 7 FPS no matter what I tried. 7FPS is very choppy 15FPS is much smoother. The specs of system says it can record 15 FPS at 4MP. The Lorex techs emailed me for weeks trying to help. They sent me many different firmware’s to try, none of them worked to fix the problem. They even messed up at one point by sending me firmware for the wrong DVR. When I would email them that the latest thing they asked me to try didn’t work, they would email me the next day. This took weeks. Also I kept calling them every day, however I would hang-up after waiting on hold for more than an hour. After weeks of this I finally was able to get through on the phone to a knowledgeable tech. I explained the situation to him. I told him he needed to try to replicate the problem on the exact same system I had. He said he would try that. A few days later he called back with a way to increase the frame rate. The fix is you go into a special hidden menu and change a hidden setting within the camera. It worked, however it crops about 15 percent of viewable area on all four sides of camera. That is a bummer because now your camera view is much smaller. The frame rate is now smooth but has less viewable area. Getting camera to 15 FPS took three weeks for tech support to solve. I think the settings are hidden because when you set camera to 15 FPS it crops the video. These settings are so hidden it took one of their better techs to figure out why it wouldn’t go to 15 FPS. The DVR is loud, that is because the fan is too small and spins too fast. This is a common problem with many DVR’s and NVR’s. Manufactures are trying to save 50 cents on a fan in order to cut costs. One may ask why I didn’t return system instead of going through this hassle. When I first got system and discovered that frame maxed out at 7FPS I went and bought another system. I figured I would return the other one. The first system I bought at Best Buy, the second system I bought at Costco. The second system had the same DVR but slightly different cameras. But all the specs were identical except the cameras had slightly different infrared emitters and were a different color. The second system from Costco had the exact same problem. The cameras would not go above 7 FPS, even though the specs said it will go to 15 FPS at 4MP. I now figured at this point that the problem was either the specs were wrong or that Lorex was shipping out bad systems. I would have returned both systems but I had already ran the Siamese power cables through my attic. Of course I was not going to pull out the cables nor was I going to purchase new cables to put back in the box for the return. As a side note, my house already had been wired with Siamese cables from a previous Night Owl system. However this Lorex system did not work well with the older cables, I got lines on the video. So I had to replace my older cables with the Lorex cables. I would have bought a surveillance system that had a NVR and not a DVR except I have an older style D1 camera by my front door that is connected with coax. To replace that coax with Cat 6 would almost be impossible because of a firewall. The camera was prewired when the house was built. A Surveillance system that has a NVR is usually better than a system with a DVR. Normally NVR systems cost more money but have higher frame rates. They connect with cat 5 or 6 and not coax. I wish I could have went with a NVR system but I didn’t have a choice. As for this Lorex system, the picture quality is quite decent in the day. At night the picture quality is ok except for one problem. When looking at something that has motion such as a car or a person walking, you get ghosting in video. As an example when someone walks by you see blurring and an after image trailing the walking person. If you have a lot of light the problem is not as bad. What I do like about the system is the hidden menu, you can change many, many settings such as the type of backlighting BLC, WDC, HLC, etc. You can change the trigger points of when the cameras go into nighttime mode on a camera by camera basis. These hidden settings are great if you are very familiar with security systems. Every home or business has different needs and lighting conditions. So the expert menu settings can adapt to your user environment. Most entry level systems do not have such settings. I understand why these settings are hidden, if you don’t know what you’re doing you can mess things up. I have to rate this system at one star. I would like to rate the system at a 3 or 4 stars, but I cannot. Returning a bad camera to Lorex is a pain. Also waiting for more than an hour for tech support every time you call is a pain. The company Lorex needs to hire more techs. It is unacceptable to have to wait that long. This could be a good product, but Lorex support ruins it. I don’t believe it to be the techs fault. They are polite and try to help you. However they are so understaffed it takes days or weeks to get a problem solved. I recommend not buying this system for most people. I only recommend this system to somebody who would never need tech support. Or someone who doesn't mind waiting for hours on the phone. I would have never needed support if it wasn't for the bad camera, and wanting to increase the frame rate.

They literally took my money... I ordered white cameras. 4 weeks later I called them and they said they don’t have white ones so they asked if I was ok with black ones. I said yes that is fine at no charge also? Sweet. Nope I called my bank three times to make sure that LOREX took my money and every time they said yes it went through. Just got an email 3 days ago saying my card was declined. I ordered the cameras November 28th, 2018. It is now January 10th, 2019. All I want to do is make sure my family is ok but I can’t do that if companies take my money and never give me what I pay for. There customer service absolutely sucks also.

Bought a ip camera and it was crap. Returned it and bought another one and it too was defective. This happened four more times! Called tech support and they did their best and let it slip that this new camera was pushed out the door with lots of issues. The night quality is outstanding and that is the ONLY reason why I persisted in trying to get one that works. So far all they have done was reinforce the fact that waiting till a product is proven in the test lab is the standard. Obviously they don't get the big picture! Tech service was outstanding considering the fact they have a product that is crap. The customer service guy I spoke with was totally useless - asked to speak with a supervisor/manager. He refused! Get rid of this bad apple!

Bought a lorex wireless security camera from BestBuy and paid BestBuy to professionally install it. The camera set was $1000 and installation was $400. It was working fine for 1 with some on and off and connection issues. After 1 year, one camera died, called lorex and got no help as the want me to pay more to get a new camera. Now the second camera is dead. Therefore no more warranty and no more help and within 2 years I have lost $1400. The customer service at lorex doesn’t care, the company doesn’t care and no help. I could buy door bell cameras for $120 from ring doorbell and put it at front door and back door and be much better off. Therefore, DON’T BUY SECURITY CAMERAS FROM LOREX COMPANY.

DO NOT PURCHASE CAMERAS FROM THEM! I purchased a security system from them, received a purchase confirmation, and then didn't hear another word! I have emailed. I have called. They tell me "Oh, the person who can help with this in in Canada, and he is unavailable. Call back tomorrow." Everyone I speak with tells me to call back another time! No one can tell me what is going on, and why I haven't received my product. I just got off of the phone with them AGAIN and they told me the exact same thing. Buyer beware. The reviews on their website are also false. They screen them before they post, that's why the reviews look so good is because they only allow the positive ones and very few negative ones.

In April of 2018 I purchased an IP based Security System by Lorex. It came with4 cameras and I purchased a fifth one separately. After having it professionally installed in June and configuring it to record only on motion I started having issues with the system not recording motion events. I have had multiple cases opened with Technical support, I am now told they have no idea what is wrong and I am supposed to return it from where I purchased it. Their Technical Support is horrible. I waited up to an Hour sometimes before getting to an actual person. In the beginning all they did was reset the unit, then after multiple repeated calls, and pushing for a supervisor the support was raised to their level 3 (whatever that means). The base unit was replaced once already and the issue still happens. I would highly discourage anyone from purchasing a system from lorex

This company is the WORST! Mobil app constantly goes offline. Passwords DO NOT WORK and reset directions do NOT link to an active web page. if you have hours to wait and listen to distorted sounds purporting to be music, they MIGHT, just MIGHT answer your call. But Probably they won't. Live Chat? I have NEVER found a time that they actually have an operator. Submit a problem from you mobil app? - Nope that function doesn't work either. As soon as we have the money Lorex is going into the dumpster and we will install a system that actually has customer support. Bottom line- this Company will NOT SECURE YOUR PROPERTY IN ANY WAY AS IT CONSTANTLY FAILS IN THE FEEDS FROM THE CAMERAS. USELESS!

Wish I could give negative stars. Bought cameras for my house back in August and decided to go with lorex because of their 60 day "no hassle return" policy that they love to advertise. The cameras came late. When I opened the box I looked at the cameras and immediately thought there is no way these will hold up outside of my house. So, I tried to return them. I emailed customer service to initiate a return. They never responded. Then I filled out the return paper work on their website. They approved the return but tried to make me pay for the shipping (which of course. Then I called customer service they said they were going to email me a shipping label in the next couple days. A week goes by and still no label so I call again. Luckily they send me a label and I return my product. A month goes by and I don't have my money back so I call to find out when I will get my money back. Long story short I have now called 3 times and each time they have lied to me saying that I would have my money back in a couple days. Customer service is a bunch of liars.

!!!!DO NOT BUY THIS SECURITY CAMERA!!!! If there was a -5 Star icon I would have chosen that one!!! My brother received the model LHB926T1 it as a gift over 1/2 a year ago...and just recently installed it. It have not worked perfectly so far; 1) cameras get activated late...so sometimes they miss the face but see only the waist and legs go by, 2) sometimes it records only for 2 seconds, 3) sometimes it doesn't record at all!!! 4) all the times the recording starts, it finishes after 30 seconds but doesn't continue recording even if we're still in camera range...even right in front of it. It is supposed to be HD....does not look like HD to us...kind of blurry. Wait time for customer service is very long....up to an hour or more!!!....must be lots of people calling in with the issues with their security system. My brother calls them, puts it on speaker as he's cooking dinner....when we're eating he gets to talk to a "Technician". He says the "Techs" were very knowledgeable on our cameras' problems....probably having done/gone through so many customers problems.... Unfortunately we can't return it (As we just found out there is a 60 day return period)....and we can't get a replacement or upgrade because we received it as a gift. My brother wasted over a week trying to get this security system working properly....at the end it is still not 85% correct. He thinks it might work better in hot dry countries. DO NOT BUY THIS PRODUCT Stanley L.

Would give less than one if I could. I bought the WL2930 system a little over three years ago. Of course, warranty has expired, and it begins resetting itself ever 30 seconds. Called the awesome tech support, told them what I’d done so far, and he says, well guess it’s broken. He then transferred me to someone else, who does the same, until I’m on the phone with the sixth person and had to explain again. She says, we’ll i guess we can’t help you and hangs up. Not only the last Loren system I ever buy, but I’m doing reviews on every site that I can, and filing a case with consumer reports. Please don’t buy this product line.

On Oct 29, 2018 I received a four cameras system model #LWF2080B-64. Out of the box 2 cameras were defective (stone cold dead) and a spare battery pack would not accept a charge. I had contacted service representatives including supervisors 3 separate times (Mario, Sergio and Amerdnw), each representative concluded the units were defective and took my information promising replacement on an expedited basis prior to return of the defective equipment. Follow up calls indicated the equipment was being processed or shipment was imminent. As of today Nov 12 Lorex, customer service is unresponsive, evasive and blatantly deceptive. A customer service manager (1-877-369-8831) admitted to horrible customer service promising immediate replacement. At Nov 14 Lorex has not acted to cure these problems. I have returned two defective cameras and battery pack on Nov 7. As of Nov 13 Lorex is unresponsive. Additionally, technical reps concluded the two remaining cameras may be defective. They fail to detect close in motion but do detect motion 40 to 100 feet. I have experienced locking requiring removal of the battery. The night vision produced is low quality and distorted. Don’t walk but do run away from Lorex – 4 or 5 hours on the phone with customer service is unacceptable. Choose a more reliable security camera system manufacturer.

Customer / Technical service....hmmm I guess they don't know the meaning of this word. Tried to solve an issue with a PTZ camera which has a so-called "Night-Vision" feature (instead of having classic IR-Led's), because the picture during the night (and yes, there is ambient light outside) is almost dark. They can't fixed it, they're not willing to change the cams into a classic fixed one with Led's, because it's "out of warranty". So I tried to ask them via Ticket system for a newer firmware and after some minutes I got an Email (without anything in there) except the message the case has been closed. What a bad company!

I recently purchased a LOREX system on 9 September 2018. The product itself is ok however one of the 60ft cables i received was damaged I tried to fix it in lieu of going through the hassle of getting a replacement but in the end i had to call in to LOREX for a replacement. I submitted pictures of the cable, reciept, model number etc. To make a long story short after all my submissions 10 days later and my third follow up call LOREX still had not sent me a replacement cable and was still requesting information on what type of cable i needed to replace. My question is LOREX you don't YOU know what products you are selling? I even went as far as sending a picture of the box with the illustration of what was included to the technical team. I am so dissatisfied i just wasnt to rip the entire system out of my house i have been waiting 10 days now to finish the installation of my security system. I have holes in my walls and unfinished work because I am waiting on one cable. The support is poor and for such an expensive product i was expecting better service.

End Chat Paula Hi Steve, thank you for contacting Lorex Customer Service and Sales chat. My name is Paula.How may I assist you today? Why is it that every time I call you guys, I get rushed off the phone??? Do you guys want to sell something or not?If not there are planty of others out there that would want my money! Paula I'm sorry to read that. I'll be more than glad to provide you with the assistance that you are requesting for today in regards to the order that you would like to place. Have you ever contacted us before? 3 times Paula Before we proceed, may I confirm some contact information in order to generate a ticket number for today's interaction? You have it all Paula Could you please confirm your full name, email address, contact number, shipping address and exact model number of your product? I will use this information for documentation purposes. Not untill I buy something Paula Please keep on mind that if you do not provide me that information I can only provide basic information.You just have to create an account add the item to the cart and do the check out process. Or you can call our sales team if you are willing to pay with credit card and they can do all the process for you: 1.888.425.6739 Option 1 English - Option 1 for Sales. We open the 7 days of the week from 8:30am to 7:00pm EST. So your not going to help me as well HELLO????? I would NOT BUY anything from this company! They just do not want to sell anything and the VERY BAD reviews that they have I all correct! Glad I found out before I bought anything from them!

I purchased a wireless 4 camera system with a 7" display. It worked for 2 years fine. One day it just quit. I called Customer Service they were going to send me a replacement. Week went by received an email telling me they couldn't issue me a replacement because the system has been recalled due to battery safety issues, and I was t o receive a full refund instead. This conversation all started on 7-5-18. It's now 7-18-18. I have balled and called this company and been transferred to so many different departments with no results. At the end of this day, no results. I wouldn't buy another product from this company regardless of their price and/or quality. Their customer service is just terrible to say the least. I will continue to battle until I receive my money!

I purchased this product at Costco - opened it and installed the entire 6 camera unit and the DVR wouldn't work - was on customer service for hours and they determined it was a faulty DVR and said they would ship me a replacement that I would receive in 5-7 days. Fast forward a MONTH and I'M STILL WAITING FOR IT. Every time I call to get an update they say it is being shipped but they can't give me a delivery number yet that UPS will generate one shortly - THIS HAS HAPPENED FOR A MONTH - Still nothing - called to get a "supervisor" who said the same thing and then just sent me to eternal hold. DO NOT BUY ANYTHING FROM THIS COMPANY. I'm stunned that Costco carries this brand - they typically have great products. Will be contacting them also.

I already had 3-4 mo's of DEPLORABLE service. So much so, I told them I was done with them. A few weeks later I was contacted by William M., represented himself as the retention manager, which turned out to be ONLY one of. William's first email and first phone conversation stated - in no uncertain terms - he was going to "take care of us" and he wanted to send a new, better system. He told us things like: "Don't buy another system. Let me fire one off to you. Again, it's not charity; it's an investment into your business." Doesn't that sound like a customer service gesture to you? WHERE is the "cost" in those statements?? And there were many ther conversations like that. That's... LIKE.... Lorex is going to provide a system to us for free, right? RIGHT! Well, I thought the same thing. For TWO weeks, William and I spoke about our equipment needs, desires, and even helped with set-up positions according to diagrams I had provided via email. NOT ONCE did he ever talk about costs. He did not even mention anything like coupons or discounts, which MIGHT have led us to believe we would incur any costs. BUT he didn't! Actually, he did the opposite, implying in questions he asked and statements he made - that he was going to "take care of us." In my very final phone conversation, we finalized the list of items we agreed to. However, in the very, very last minute he very quickly slips into our conversation that he's going to transfer me to "sales" to get a final "quote" to complete the "order." I'm thinking, WHAT? What - 'SALES,' why? I already knew that Will said he was going to take care of us! But then I think - oh, sales must do all the handling for equipment, the list and shipping info... right? NO!! Shaheed takes over the call, confirms the items that Will and I discussed, and gives me some kind of "discounted" price of $4400 from our previous $450 price point system we originally purchased at. For a moment - forget there was a price attached to Shaheed's quote. For TWO WEEKS William told us he was going to take care of us in several different statements and ways, ALL WHILE NEVER mentioning there would be ANY cost; never asked us for some kind of price point, or budget. He mislead me, and led me on for the whole time, easily seen in our emails to each other. What a freaking idiot I am to have believed Lorex (William M.) - wasting TWO weeks of my time, hours and hours of work researching and diagraming systems together (on my own) for our home and office! Even after speaking with a representatives referred to me by the president, Steve G. - after only two emails, they merely stopped communicating with me altogether. Even that representative, Sheldon M., Customer Experience and Technical Support Manager gave me the impression they were at least going to replace our system. NEVER HAPPENED. Just stopped communicating. TYPICAL!! BAIT AND SWITCH!!! Even though no final exchange of money was made, I still plan on contacting the Federal Trade Commission because of their unethical business practices.

My system is a 4 camera high definition wireless, it has never worked correctly since I got it, camera's keep dropping out and the monitor says "Out of Range", and constantly needing to be manually "paired" up again with the receiver and system. I called and spoke to their technical support people (In Columbia, who are hard to understand), who are clueless and just read scripts and ask you questions from them. 2.5 hrs on the phone for the first RMA for a bad camera, then another 2 hrs for the second camera /RMA that went bad, then when I got the new camera's the didn't work... So I had to call back again and despite me pointing out that I had been sent 2 new cameras that had different model numbers... The tech decided it was my receiver that was bad, so another RMA was opened. Then when I got the receiver and tested it, the new cameras still didn't work. So I called in again (4th time) and the tech after 2 hrs decided that I had been sent the wrong camera's, so I waited, and waited and after almost 3 weeks I called back, explained the whole story and they said the new cameras "would ship out tomorrow" I hit the ceiling and asked to speak to a supervisor, which I have now been on hold to speak to for 73 minutes. My system has been down for over 2 months now and I'm still waiting. This was the worst money ($649) I have ever spent in my life! DO NOT BUY LOREX if you value your time, money or sanity!

They have not returned my money it is almost 1000 dollars. I am very discontent with Lorex altogether. They do not know what the definition of a good business is. They lack the capacity to exhibit good customer service, they will have you on hold for a long amount of time. Then the customer service representative will put you on hold to "fix" the issue at the end of the call they only make empty promises that they make you feel as if they intentionally will not keep. To what extent do we stop calling this corporation a company and start calling them for what they really are SCAMMERS. They will steal your money and give you several different excuses to why it is supposedly delayed. If they were so quick to remove the money from my bank account, why can they be quick about putting it back. There are various reviews of other people stating ever so clearly in their reviews that Lorex has not returned their money at all or they did not receive it for a couple of months. In my situation, I ordered on Thanksgiving Day and was promised my order would be received on the 1st of December. This was a lie, I kept being told several times by different customer representatives that it would come over several different dates, I have chat transcripts that would support what I am saying. Ultimately the date in which it would arrive was changed about five times until I was fed up and contacted them once again complaining. The customer representative said that Lorex would compensate me by sending my purchased items sooner than the already 4-week delay that they had. The items did come, they were able to do that. But to my dismay the items were not the ones I had ordered. When I called them, they told me the items were sent incorrectly because they no longer had them in stock and a message should have been sent to me indicating that. Once again, they were telling me excuses that had nothing to do with anything that was in my control. They kept messing up time after time. I then told them I wanted to return the items they gave me a bit of grief for that but then was promised I would receive my refund 5-10 business days after they have received it at their warehouse. It has been over two weeks going on three and have not received my refund. This is at the point that I will be posting this review in every site related to Lorex technology. If there is anyone else who has had issues like this with Lorex contact Telemundo Answer also known as Telemundo Responde. They will help with cases such as this.

Horrible customer service!!! Like the security system and was not expensive but one of the cameras didn't work and I called the company. I could hardly understand two individuals I talked to, spent 2 hours on the phone with no resolution. Three of the 4 cameras are working find. Since they wouldn't replace the camera and told my a new one was 84.00 on sale, I purchased one on amazon for 26.00.

Nov 29 Lorex advertise a "Site Crasher Deal" and you wait for the countdown and you are unable to purchase the item. This happened to me for all three of their deals. I was logged in, waited for the countdown to reach "0" (zero) and immediately purchased, within 2 seconds I was in the final stage of check out and it would not let me order it. There was only one item in the cart. I then tried this in a different browser and the same issue. I called support again to find out what is going on, at first they told me their site is having issues and when I asked what they can do they state that they are sold out and there is nothing I can do. Customer support was the worst ever. The could not do a thing, not even transfer me to a manger. They took my name and number and said that the manager would call me back as soon as he got of the phone. The rep would not give me his name and when I asked for a time, all he said is that he is on the phone with another customer and it would not be long. That was over two hours ago. No call back at all. I figured I should take advantage of the "Black Friday" deals they had with the additional 25%. I was going to purchase a 4K sercurity system and when I added that to the and the code did not work. Also I now have 26 (yes twenty six) of the "Site Crasher Deal" in my cart and I cannot remove them. This time it does show "out of stock". The strange thing is that I originally ordered one and it allowed me all the way to the last step of check out, now 26??? What is going on here? Another wasted call to Lorex. All they can state is that they are out of stock. They stated again that their website is having problems and there was nothing they can do. If I wanted the deal for the camera system I was trying to order, I would need to order it on-line. Please keep in mind that the order is still in my cart, I tried two different browsers, cleared the cache, tried two other computers and my phone. The 26 is still there and I cannot remove it from my cart. All in all I feel that Lorex does not want to support their customers and when I call in, they do not listen to what I am saying and cannot help at all and give me unrelated answers. Why are they answering the phones? I am expecting two calls from management / supervisors that will never happen. Dec 8 I chatted with someone on Tuesday morning, 9:30 am, and was assured that someone would call me back.In fact this person even gave me a ticket # and an e-mail. In the e-mail there was was this: "I write to you this email confirmation in order to give you the Ticket # 66xxxx and to remind you that you will be contacted on the next 24 to 48 hours."Well it is now Friday and I have not heard back.I contacted Lorex again today and they saw the ticket and told me that they will send the ticket to tech support.They kept explaining the dynamic on purchasing the deals.My issue is customer service and how I am being treated and they state they only have a few units. No one seems to understand and can place the order.All they do is argue with me and tell me how the black Friday deals work. I was told that a manager would be calling me back within an hour. You can probably guess. No phone call. My biggest issue with Lorex is customer service, or the lack of. No one wants to listen and talks about something else and not the real issues.

I ordered a camera from Lorex along with a second camera. Once the cameras had been shipped, I received a box from Lorex containing only one camera. The attached Lorex invoice showed all cameras were allegedly shipped. I retained the shipping invoice for verification and the shipping weight easily confirms this and can be verified by UPS. On Sept 21 2017, I completed a lorex help ticket (which can be verified by Lorex and screen shots I took) and was never responded to. On Sept 25 2017, I bumped the ticket again and received no response from Lorex. On September 28 2017, I called lorex (verified by phone records) and was told the camera was not currently in stock and Lorex will not receive anymore in the "foreseeable future", however, Lorex further explained they would find a suitable replacement and send it along with a confirmation email. It was nice that they confirmed the camera was not shipped due to a back order issue. I later received an email from Lorex telling me that my ticket will be closed in 48 hours due to me not responded to the ticket. I viewed the ticket and it only shows "assigned to agent" with no other information or requested action on my part On October 3 2017, I had not received any cameras or any emails. I again called lorex (again verifiable by phone records) and was on hold for 1 hour and 36 minutes (screen shot were taken for verification) and was ultimately disconnected without speaking to anyone A check of Lorex website shows the same camera was in stock and still for sale and has not been removed. On October 4 2017, Lorex finally responded to the ticket with "In order for us to continue with the escalation process we will require the camera exact model that you missed. Also we recommend that you reply with pictures of the cameras you didn't receive." I responded to Lorex explaining the information was in the original ticket and further commented on taking a picture of a camera that I did not receive. A week later and after several phone calls with no response from Lorex, I responded to the Lorex ticket system and requested a refund due to Lorex not shipping me the product and Lorex failing to contact me. On October 13 2017, Lorex responded to my request with the "it's on back order" and "We may still have these cameras available at 3rd party stores like Costco, Walmart, Sam's Club etc, in case if you are still interested in this product." On October 14 2017, I received a email from Lorex with "Dear Xxxx Xxxxxx, Your Lorex return has been approved for the following item(s): FLIRCare-399 × 1 LNZ3522RB × 1 A pre-paid UPS® shipping label has been generated for you. Please print this label and secure it to your return. This label contains all of the information needed to get the item(s) back to us." I responded to the email explaining that I had not received the camera and again asked for a refund. On October 15 2017, Lorex responded with "Upon verification, Since the cameras are in back order status and due to the fact that you want a refund to be done. We have submitted a refund process under the reference number xxxxxxxx. You will also be receiving a return label from UPS so you can return the item back to us. Once it arrives to our warehouse it will take between 10-14 days for the refund to be shown on your bank statement." To this day, I do not have a Lorex camera to review. Why I did not check the BBB page before I do not know. As others have stated, Lorexs has no customer service and seldom answers the phone or responds to Emails.

I placed an online order for a security system with Lorextechnology.com and money was immediately taken out of my bank. This was followed by an email instructing me to activate my warranty: it's been over 3 months and I still have not received my order. Today is Sunday and I called Lorex happy to discover that they have customer service staff on hand, only to be disappointed yet again discovering that Sunday staff consists only of sales people. I have to call back tomorrow to find out the status of the system I purchased 3 months ago. Meanwhile, Lorex collects the interest on my money that should be sitting in my bank account until they actually delivery.

the camera system is not an easy to learn or easy to use system at all, don't let Lorex lie to you, they will say its user friendly lolol what a joke, then try calling the technical support good luck with that one, if you want to get someone push the prompt that is for sales then you get someone within a minute if you click the technIcal support you will wait forever, in fact I yet have not ever actually talked to somefrom that way, I've held for 45 minutes on 2 separate days and finally gave up until I figured out how to actually get someone to answer by acting like a new customer. I don't recommend just because of the poor customer service. very complicated to hook up to your computer and have to keep rebooting it every time I wanna view it on my iMac. STAY AWAY FROM LOREX

I like the cameras HATE THE COMPANY. I have only had them for 2 weeks now and wish it'd be easier to research peoples experiences online. Here is mine. Like I said I've had it for 2 weeks now. It took about a week to get the time zone to stay. My DVR would change at midnight to Eastern Standard Time. I have had nothing but problems with the mobile viewing app. I am unable now to view my history. Which is VERY inconvenient since you purchase these cameras mainly for when you aren't home. Well, I can't view if something happens, only the live cameras. I have to change my password almost daily, sometimes multiple times daily to view my account. Their Technical Support is only open til 4PM Pacific Standard time. That doesn't help me much! Also, when you op for their call back option instead of waiting on the line, wait. They either will call you back no matter where you are in line, at the end of the day. Which you're still expected to be by the DVR system then. Don't waste your stress levels on this company because when you have problems, you don't get answers or fixes. Unfortunately, we will be having a lapse in security due to their lack of customer service to people who rely on THEIR products to keep THEIR belongings safer.

Four months still not working! The support system for these products is the worst I have ever encountered, while the product looks good, should be simple to operate and offer good images its failed from the box. Very noisy to the extent it is distracting, difficulty with the password (keeps resetting) and wont recognise USB drive for backup, restarts often ( so you miss blocks of cover) three faulty cameras of the 8 supplied, faulty leads, remote control does not operate. So I contacted support, round and round we go and still, despite them agreeing the system is faulty, I have not had a replacement. My guess is that the "support" element has been contracted out to a company and they are seriously damaging the Lorex brand. I see that 50% of customers are unhappy here, surely this should be a signal to Lorex Technology that they are failing. I will repost here in 2 weeks and let you know if my problem has been resolved. As it stands now the product could be excellent, the support fails a great product, my advice DO NOT BUY until the support issue has been resolved.

We bought a 2 camera wireless system from Lorex in Oct of 2016 and neither picked up sound and one camera also buzzed and had blurry, static-ridden video. They said they would send us a replacement since the tech department agreed the camera was defective, but customer service goofed and sent a monitor. We sent it back and they said they'd send the camera out and never did. Meanwhile, the original monitor broke. They ignored us after that, even after we sent the whole system back to them at our expense, (over $20). The Lorex products we purchased were junk and never worked as advertised. Their customer service is a nightmare to deal with and the product warranty was not honored. We recommend not trusting this company with security needs.