Name: UnitedHealthcare
Rating: 3.2

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Kyrstin South Jordan, UT

I love united healthcare, I am insured through them and recently had a baby which was a great experience with them. They were easy to contact, answered my questions clearly, and got me the best coverage at the best hospital.

8 years ago

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Holly Nelson Universal City, TX

Got this through work. Sometimes I was confused about the policies, I do t quite understand the lingo. Wish someone had been there to walk me through what everything means. But my doctor visits were covered so, good I guess

8 years ago

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Shane Rodney Mesa, AZ

Although heath care prices have risen a lot the last few years, we like the quality of service we get from United Healthcare. Whenever we need a specialist they have many to chose from.

8 years ago

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Tom Pleasant Grove, UT

I have been a part of UnitedHealthcare for a long time. They are good to work with and have always been easy to work with. I wish I didn't have to pay so much out of pocket though for every service and it is a little complicated.

8 years ago

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Zack Park Hills, MO

I have had their Medicare advantage plan for 6 years and never a problem till my Cardiologist said I need to have a loop recorder for my afib, they have never approved it both times it was to be implanted had to be cancelled. If I call since all the customer service is out of the Philippines when they can’t answer your question they hang up and never call back. I’m 74 and don’t have the energy to fight them. Don’t make this mistake.

4 years ago

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meredith Mills Atlanta, GA

This is probably the worst company we’ve ever dealt with for insurance. They have awful coverage and we pay an extremely high bill monthly for coverage and end up with $1000s still from just one doctors visit. They will not assist in paying any other fees even when you go somewhere in network and check to make sure everything you are getting done is in network. We will never use them again. Definitely not refer anyone to United healthcare. Customer service is AWFUL. Coverage is not worth the amount you are paying.

4 years ago

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Debi M Lawrence, KS

OTC Healthy Benefits is a scam. We get $175/mo to buy supplements and healthy food. $ expires end of month, refills on the 1st. We were cheated out of Jan-Feb $ cuz 1st, no stores would take it. Finally HyVee said Yes, but card didn't work after shopping for an hour in a covid polluted place. CS wait times are >1 hr to talk to incompetent people. As of today, the card isn't in the system anymore. I gotta waste a few hours to get this sorted out only to have it not work again next week. This SUCKS!!!

4 years ago

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Bill Ridout MN

Impossible to get correct information out them. As a member, I call in to get information on hearing, vision, changing primary care physician, etc., and very time it is an ordeal. Time after time I am given incorrect information, even from a supervisor!!! I have wasted hours because their employees that I deal with are incompetent. One supervisor even told that they have thousands of employees, and they don't always know what they are doing. Just gross incompetence. I am sick of dealing with them

4 years ago

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Nursing for patients Tulsa, OK

They are one of the worst Insurances to get Prior Auth. They give run a round or state the member doesnt exist or put you on hold for 45 mins and if you say you will take survey with bad review they disconnect you and get a dial tone. Some act like they dont understand English and when you ask for a manager they then ask why and demand a reason and you tell them you want to speak to manager again they disconnect you. If its oncology prior auth then forget it.

4 years ago

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Matthew Martin Honolulu, HI

for the past 3 years this company will not stop calling me because they have my phone number confused with one of their clients. have asked dozens of times in multiple ways for them to change their records, but they continue to call me at least several times a week. at one point, one of their representatives recommended that i just dont answer the calls!!! I am contemplating having my phone number changed because of this issue. Thankfully, i am not insured by this woefully inept company and good luck to all who are.

4 years ago

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Wade Hayden San Antonio, TX

Be Forewarned on pre-approvals for surgical procedures. They go back on their approvals. They will give approval for a major surgery. But then not pay the anesthesiologist. United Healthcare then claims the anesthesiologist was not pre-approved. How do you approve a surgery without approving the anesthesiologist? Try cutting off the end of a femur without anesthesia.

4 years ago

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Ray Brogan Vienna, VA

I cannot believe that with all of the negative reviews I was still taken in by United. I went to the doctor they recommended for my free wellness check-up. While there, the doctor recommended a couple of shots without discussing the cost. But I had insurance, why should I worry. Four weeks later, I get a bill for $443 which United will not pay. I know we are always warned to watch out for these manipulators. But we should not have to when dealing with our health. No... the shots did not make me healthy. I was sick for a week.

4 years ago

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Misty R Houston, TX

DO NOT USE THIS INSURANCE CARRIER if you plan on doing anything more than regular Dr visits. Anything past routine Dr visits will not be honored/covered, despite what they say. I have a Dr saying I need a surgery for my health and the chat rep said it was covered but when it came to the Dr to verify coverage they have declined it twice. What am I paying for?!?!?

5 years ago

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Alycia O'Connell Happy Valley, OR

Horrible experience. They told me (in writing) a doctor was in network, I went and it turned out they gave me false information. They said I could apply for a review and gave a reference # making it sound like they would fix it, I have appealed it 3 times formally and sent several emails, get a different person every time. They are HORRIBLE!! They will not even fix their own mistakes. Our family will be taking whatever other options are available next year and letting HR know our experience.

5 years ago

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Jesse Hill Alexandria, VA

This is the worst health insurance company. Don't expect them to pay much. If you switch your employees to UHC you are effectively giving them a demotion. If your company switches to UHC it's time to look for a different employer. Notice a lot of the high ratings for this company are in Utah so they are probably UHC employees trying to jack up their ratings.

5 years ago

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War Monger Fort Wayne, IN

The insurance is affordable and the deductible is low, but they iften slow pay the doctors. They also change my prescriptions that my doctor gives out because apparently they know better. Also forced to use cvs pharmacy to get 90 day supply because they have a "deal" with them. Reeks of collusion

6 years ago

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Anon La Center, WA

Denied coverage for residential mental health / substance use disorder in an in network facility. The professionals at the facility were recommending 6 weeks of treatment (the original intent was 4 week). Retroactively United Behavioral Health denied coverage after only 12 days. We were not notified of this denial until several days after the 12 days.

6 years ago

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Danielle A. Bass Rio Rancho, NM

It was awful at the time I took out my policy I was 60 years old the agent sold me a supplemental policy little did I know the policy is designed for a person age 65 and up. I also bought a vision and dental policy with the agent. I was under the assumption that it was a major medical policy the agent knowingly sold me the wrong policy. I would never recommend to anyone who needs health insurance. Danielle Bass

6 years ago

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Heather Phelps Murfreesboro, TN

Never in my life have I had an insurance company dictate what I need done for my health. My cardiologist needed me to wear a heart monitor for a month United healthcare denied it and only allowed 2 weeks. On top of that my Gynecologist requested a hysterectomy be done they have denied it 3 times. This is Insurance company is playing with people's health.

6 years ago

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Vitpow Staten Island, NY

Worst customer service ever. No one ever returns my calls or letters that I’ve written. Not one claim has been paid since Dec ‘19 when coverage started. Spoke to someone in claims and they were rude and argumentative. Stay away from this company.

6 years ago

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Lisa S. H. Phoenix, AZ

I had a well woman appointment in November, and in January my husband's company switched providers. So, they didn't pay it. Period. End of discussion. The corporation made a decision, so I was left on the hook for $190. I appealed three times and finally HR Corporate got involved. They still refused. I think it's horrible that a large corporation would be so petty, and refuse to honor the terms of the contract. I'm sad and feel betrayed and incredulous that this is what United chose to do.

6 years ago

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mistycat Chantilly, VA

If a could give this company a zero I would.. customer service is no service -- I have spent 2 hours two separate days on the phone with no answers , I get different answers every time I call. I have been told 7-10 days an answer and it has now been a month..2 weeks of which are in underwriting -- I just got a letter from underwriting with no phone number for them, but for customer service who has no clue what is going on which has taken 12 days in the mail.

6 years ago

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Arlyne Ewell Cape Coral, FL

Poor website with outdated information. Poor ability of customer service to rectify problems. Said and it is written that Shingrex is approved vaccine (two doses) with no co-pay for my policy but denied paying my first dose. Customer service, written form downloaded and appealed, no refund. They said the already paid. Well, it was 3-4 months later and they had paid 2nd dose, not first. FRUSTRATINGLY BAD!

6 years ago

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J Gibson

I have been with Inited Health since I retired. They always provide friendly professional help any time I have had to call them for anything

6 years ago

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Ryu Christensen Santa Rosa, CA

Terrible website design, terrible customer service, mostly a sham that keeps charging you money till you have to take time out of your working day to talk to multiple people about cancelling. Also, their network included Americas Best Contacts and Eyeglasses, which i regretfully ended up at, in which i was never even asked for my insurance information, got a terrible prescription, and even went back and they still couldn't find my insurance information, thanks a lot for the headaches United

6 years ago

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Joe

In a 21 month period, i experienced a heart attack, LVAD surgery, and a heart transplant - I didn't have a single problem with my coverage

6 years ago

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Edna Blocher

Unfortunately, they were the contracted group coverage company for my husbands employer for many years. I must say when we first started with them 15 years ago, they weren't as bad, but in the last 4-5 years I'm having a hard time finding anything good to say. The website is woefully misleading with wrong information at every turn. It's not updated and if you call customer service, they are anything but helpful. And there isn't enough space here to mention all the problems with Optum Rd. I gave up on them years ago.

6 years ago

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Robert M Roder

THey are always willing to work with their customers. I have never had to wait to talk to someone and all my questions are efficiently answered

6 years ago

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Frank Dallas, TX

I have chronic medication and United healthy care as my primary and only health insurance provider managed to prevent the refill of my prescriptions for over 4 weeks. Countless hours of calls to inefficient and inexperienced staff and overseas call centers. Some of the calls taking more than 80minutes. At the end of each call they tell you the matter will be resolved however two days later you get another message stating that there is an issue with your refill. To date the matter is still unresolved

6 years ago

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Manig Bridgewater, NJ

UHC is about as bad as it gets. Throughout the year I got no customer service. I took 15 to 30 min to resolve any issues. They Provide renew active money back, but provided no info about it. When I stumbled upon it they did not give my money and later they did not let me redeem it as the website was down and then date Dec 31 ran out! The co. Is a worst possible.

6 years ago

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Patrice Collierville, TN

December 17, 2019 I applied for insurance with United Healthcare on December 11, 2019. I spoke with Matthew G M. He suggested the Triterm Medical Plan and a Hospital Safeguard plan. I decided to call and check on my insurance information today. I was told by Matthew that I was decline. Matthew, transfered, my call to Doug. He had a very nasty attitude! This is the worst customer service, that I receive from United Healthcare.

6 years ago

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Laura.s Wheaton, IL

I have been a BCBS customer for many years but our company changed insurance plans. We are now under United Healthcare. Under BCBS my screening mammogram and US were covered at 100%. I called United prior to my doctor ordering the tests and they told me they would be covered under the screening codes 76641. After the tests, I now have approx $1000 they are not covering!!

6 years ago

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Jacob Saint Charles, IL

Absolute garbage coverage. You would think that between the company and my out of pocket expenses of about $25k a year they would afford coverage. They look for any reason to not pay a claim and not afford coverage. Oh and the "Family Specialist" assigned to me Holly is by far the worst person I have ever spoken with in regards to anything. Zero empathy, zero care, not sure what her job is aside from just telling people no all day.

6 years ago

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Sallie Richmond, VA

Are they even ligament after 2 months no welcome kit or formulary or list of providers in network no catalog no otc Debit card after Repetedly been told let me assure you a replacement will arive in 7 to 10 days and after one one half mount was then told none had even been sent I roll hate to see how they will handle acual claims. I have trouble beleiving they can operate

7 years ago

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Maya Lithonia, GA

Pharmacy ran out of medication. I transferred my prescription to another pharmacy and explained what happened but United denied me medication. They said it was too soon to refill a prescription disregarding what I told them about the pharmacy across the street being out. I’m canceling my plan. This is ridiculous. You should never deny someone medication. Atleast give them some to take that day so they don’t skip a day while things get sorted out

7 years ago

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Taylor Jacksonville, FL

Horrible! I spent extra time listing/verifying my medications with a representative to ensure I was purchasing the correct plan. After months of not being able to pick up my prescriptions, paying almost $200 a month, trying generic brands my doctor did not want me on that made me sick and waiting on additional forms and paperwork from my doctor as requested by UnitedHealthCare to ensure approval of my medications, I am told that there is no plan that covers my medications!? What a horrible, expensive, waist of time!

7 years ago

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kath Elkhorn, WI

United Health care insurance is the worst insurance ever....I had this insurance forever....The insurance doesn't cover a lot...I was in a nursing home with another insurance and they pay for just about everything....You get what you pay for. Sometimes a person too much with united health care and get crap....Please don't get sucked in.....it is a nigh mare….

7 years ago

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N.B. Sarasota, FL

I thought it was a good insurance company until my son needed a surgery my Dr said they are the hardest to get approvals for surgery. I still thought we would be good but we now are going into the second summer of trying and fighting to get this surgery my son(16) needs before he turns 18 and his condition gets worse. It already causes him pain but United healthcare considers it a cosmetic surgery. When my son has a dent in his chest so big my fist fits in it that's not cosmetic it causes pain when breathing and doing activities. So I advice if you have a choice don't use united health care.

7 years ago

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G Ann Arbor, MI

The absolute most incompetent workers and unorganized system I've ever encountered in customer service. Spent literally a year calling back to get a simple reimbursement because every time I called and even provided reference numbers, they seemed to have no record of my case. I would re-explain it EVERY SINGLE TIME... the amount of transferring calls was also ridiculous. I'm a fairly patient person, and I never feel inclined to leave bad reviews, but this company is the worst of the worrrrrst. Please please please do not go with UHC.

7 years ago

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Kelly Redmond Pflugerville, TX

They are horrible. They process thing appointments and lab work stating that they aren’t covered in network and have state they wrong the wrong “tax ID #” I went through hoops to try and get it fixed. I even had a representative from the hospital on hold to get the # updated and all they could say was “it’s not processing correctly on our end.” They’re great at making you feel like they’re trying to get things resolved and not doing anything about problems that they create.

7 years ago

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Ilana Feldman Laguna Beach, CA

I have PPO insurance with UHC and its the worst insurance I have ever had. They have very onerous policies and find any way to possible to deny payment of treatment or reduce payment. They are misleading in their definitions within their plans so you find out things are covered way differently than originally thought. They are unreasonable in coverage of pharmacy medications as well.

7 years ago

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Norbert SCHUG Stevens Point, WI

United Healthcare customer service is terrible. You talk to machine that transfers you to more machines and then it will hang-up on you If you’re lucky enough to push the right Button you might get a person to talk to that will transfer you back to a machine that will hang-up on you. I’m sure its not the people working there it’s the company police. The people at the top don’t wont to answer questions.

7 years ago

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kellie J anthony Santa Rosa, CA

If you have any choice whatsoever do not choose this insurance! They are heartless, this is not about good healthcare, this is about a huge moneymaker. I, like many others do not have a choice but if you do, do your research and look at the reviews. The last conversation I had with them was pathetic and I told them "you are doing a better job killing me than helping me". Do your research and good luck.

7 years ago

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Barrett Marietta, GA

United will gladly take over $600 per month for a mediocre plan but first thing that happens when I actually need to go to the hospital is I get a letter from them saying they’re going to deny my claims because they think someone else should pay for my health care costs. I had Aetna for a long time and never had an issue. United is just a scam that’s been going long enough to have a call center.

7 years ago

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Miranda New Paris, PA

Absolute worst insurance company you could have. My mother has Breast Cancer and they are denying her treatment for it. Her physicians from Hillman Cancer Center have fought day in and day out for it, but the doctor at United refuses to approve it. Terrible insurance company who shouldn’t even call themselves insurance. Clearly they do not care about their patients.

7 years ago

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ANDREW D MERRITT

new to the company with open enrollment this year, started 7/1. Lots of stories already about Rx prices going sky high and people not getting their regular MD. Not looking forward to it.

8 years ago

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Melinda Parris Tucson, AZ

Fabulous! They have given me wonderful doctors and full coverage through a series of very difficult health issues in the last few years.

8 years ago

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Sharon Munoz Pioneer, CA

Excellent Customer Service, always follows through when help is needed. To date I have no way they could improve, their excellent.

8 years ago

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Alicia Holman Gilbert, AZ

Was very happy with the coverage and the communication. Customer service was helpful most of the time and I never had any issues with items getting paid.

8 years ago

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Larry B

With minor stuff they're fine. However, I had back surgery last year and they were a nightmare. They could not figure out when I satisfied my deductible and co- pay. I am still getting dunning letters from doctors and hospital.

8 years ago