Name: Oscar
Rating: 3.3

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Lydia Benavidez San Antonio, TX

Very helpful,answered all my questions. Called the Pharmacy to check the status on my order that had been taking long to get delivered. Reassured me that he would keep me updated . I'm very happy with how I get taken care of

8 years ago

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Joe Juarez Bellevue, TX

Everything has been wonderful with Oscar. They always keep you up to date on things. The cost is decent and affordable. I have not had any problems with Oscar in the in the two or three years that I have been with them. They also bill you on time.

8 years ago

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Caitlin Austin, TX

The Oscar app is unlike anything I've experienced. It has everything you need. You can get ahold of a doctor at any time for questions. Your concierge team answers anything you find confusing. I've found amazing health care professionals based on their reviews. And they give me money for making appointments and staying active!

8 years ago

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Paige Brooklyn, NY

It's always easy to make appointments, see my history or upcoming appointment details, communicate about pricing before going to an appointment, and the pricing is very transparently broken down within the app. I honestly have no complaints.

8 years ago

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Brian B San Clemente, CA

Healthcare simplified! Billing is clear, concise. Customer service is helpful and quick to respond. Seems like Oscar avoids bombarding its' customers surplus information / advertising etc. A refreshing experience compared with the more established Healthcare Providers...

8 years ago

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Mark Santos Austin, TX

Good rates and easy to use website. I haven’t used much of the medical benefits since I’ve been blessed with good health, but they are available. If you hardly see doctors and maintain good health, this plan is the most practical.

8 years ago

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Christina Independence, OH

I am self employed and have had Anthem health insurance, and Medical Mutual for the past several years, I currently signed up with Oscar health insurance and I have to say I am very pleased the pricing is fair, the coverage is great and the billing is a breeze to understand. I give in a thumbs up. 👍

8 years ago

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Oluwatoyin Awofeso Austin, TX

Best insurance I've had ever! I really enjoy the case management part of my plan because i am highly forgetful. It is great to know that there is someone making sure I dont miss out on any of my health related obligations and benefits.

8 years ago

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Joan vangurp East Setauket, NY

My experience with the Oscar associates Angie and Scott have been extremely positive. They are caring thorough and have followed up with my questions and concerns in a timely manner. They really have made a difficult situation manageable Thank you for their help

8 years ago

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Keiko Sakamoto Laguna Beach, CA

My daughter is seeking health Insurance now that she is no longer age-eligible to be insured under our family health insurance plan. She asked me to take a look at Oscar online and what an impressive and easy website to navigate for researching options. She decided to sign up btw!

8 years ago

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Sophia Witte New York, NY

I went on Oscar's website when I was looking for health insurance and was super impressed with how easy it was to enroll. I ended up getting health insurance through my job but would definitely switch to Oscar if I ever need to enroll on my own!

8 years ago

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j Plainview, NY

removing gym reimbursement without notice is not right to your members. Replacing with steps, while it comes close to rewards, it is a lower dollar amount rewarded, and you increase the required steps once you hit that particular goal. while I understand that Oscar is in it for profits, this will hurt the bottom line of the company. While steps are important, there are other forms of exercise which are also just as important, for instance swimming and bicycling. Both are activities which I engage in and now will not be entitled to reimbursement. Sad that you are really no providing encouragement to good health but rather looking to not only increase the bottom line, but also to gather data on your members. Shame.

8 years ago

Reply from Oscar

Hi j, we're sorry to hear you feel this way, but we appreciate the feedback and have sent it to our product team for review. Previously, gym reimbursements required documentation to be submitted and reviewed. We wanted to create a program that would be more convenient for our members, so we introduced Step Tracking so members could continue to receive rewards for staying active. The program makes it easy for members to monitor and meet their step goals daily, and cash out for an Amazon Gift Card at any time directly from the Oscar app. If you have questions or would like to share additional feedback you can reach us at 855-OSCAR-55 or by sending a secure message from your account or the app.

Sep. 11th, 2018

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Marina Gibbons Los Angeles, CA

My husband and I were nervous about going with such a young Insurance but it was the best thing we did. It really is great. The options for Drs is great and the claim process is simple and clear. Not to mention the dedicated Customer Service. We even get amazon $ for steps. Highly recommend.

8 years ago

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Nicole Brooklyn, NY

With Oscar, I can have a Doctor call me back in 10 mins or less AND they prescribe/refill medication. That's huge for me! And when I do need to see a doctor IRL, I can ping my rep there directly and he finds me the best doctor for me, close to work. I know its pricey but its still cheaper than everyone else and they are totally worth it.

9 years ago

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linda posillico Albertson, NY

I've had a very good experience with Oscar but nervous now because 3 doctors have dropped Oscar and I'm having a hard time finding new doctors who take the insurance...its making me uneasy now. I went to a specialist in Oscars plan but then I got a bill for over $700. from Oscar. They (Oscar) said "one of the doctors 3 office locations was not medically covered" yes, I said "the doctors location of his office" and I should have know that info prior to seeing the doctor.,,in other words, if I saw the doctor at one of the other 3 locations, I would be covered...crazy! The specialist dropped Oscar and released me of any responsibility of payment and ate the loss...isn't that a shame that Oscar stiffed the specialist and me as well because I would have had to pay that bill.

10 years ago

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Crystal San Antonio, TX

I live in Texas, and signed up for Oscar in January. They have been awesome so far. Got sick, had a doctor call me, diagnose me over the phone, and had meds (generics and FREE) in less than an hour. Amazing service. Love these guys.

10 years ago

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marielena halebian Burbank, CA

I could write a novel about what I LOVE about this Med. Ins. Co. The only negative is that I'm moving to a state that they are not participating it YET? If you are lucky enough to become a member do it.

5 years ago

Reply from Oscar

Thank you for the kind words, Marielena. And let us know which state you're in — we'll keep you posted on any expansions!

Sep. 17th, 2021

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ccs99@ymail.com Austin, TX

The app is convenient, the concierge team is very polite and helpful (even though it can take days to receive a reply to a query posted on the weekend), and the co-pays and monthly premiums are competitively priced. The in-network Dr.s are often far away and a relatively small number of drugs are Tier 1a.

5 years ago

Reply from Oscar

Thank you for your feedback! We'll make sure our plan design team gets your note about expanding our network and prescription benefits.

Sep. 6th, 2021

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ian Van Nuys, CA

I'm really enjoying Oscar. I love the easy of using the app. I find it strange I don't actually seem to set a PCP but I find it easy enough to find the doctor I like and make appointments with him.

5 years ago

Reply from Oscar

We're glad to hear this, Ian!

Aug. 24th, 2021

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Esther Haynie Dallas, TX

Every time I reach out to Oscar with a question whoever I have interacted with, whether via phone, chat or email, my concerns and questions are handled in a professional, courteous and kind manner not to mention quickly.

5 years ago

Reply from Oscar

Thanks for the kind words, Esther!

Aug. 24th, 2021

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Sheryl Brooklyn, NY

I have been a customer since 2013 when the exchange opened. I used to be a big fan of Oscar, going so far as getting friends to sign up because of the great service and benefits. It has been an increasingly disappointing experience that has significantly worsened in 2021. The customer service has been terrible, the policies opaque, and I am still considering whether to contact the Department of Consumer Affairs over my experience with Oscar when I had to deal with a Durable Medical Equipment claim this Spring. I have gotten factually incorrect information, I have waited for a call from customer service for days only to get a call (with no voicemail left) at 6pm on a Saturday and no way to follow up on the call I was desperately waiting for. I was told a person I had never been contacted by (and who never seemed to be in the office) was handling my case. I finally spoke to a manager who actually followed up with me, only to have her tell me she couldn't help me and that my problem was a known issue the company had no interest in solving. Her resolution was to tell me I should file a grievance. A nightmare for someone with a chronic illness like me who is simply trying to get my prescriptions filled. They also suspended my account immediately when I was a day late to pay premium (I paid it on the first of the month and the account was put into a grace period at midnight the night before), which caused a prescription to be rejected - again, not great when you have a chronic illness. Update 1 - Oscar did DM me (early Sept), and I responded with more details on my grievances, and have not yet received any acknowledgement of that message or a response nearly two months later. Update 2- Oscar responded to this update (late Oct) saying that the matter was escalated internally and someone will contact me. I will be waiting to see if that happens.

5 years ago Edited October 28, 2021

Reply from Oscar

Hi Sheryl, please check your DMs for a message from our team!

Sep. 6th, 2021

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Becky Winter Springs, FL

My experience with Oscar has been a pleasant one. I contact your customer service I get all my questions answered without any problems. I’ve used your virtual urgent care and that was a great experience.

5 years ago

Reply from Oscar

Hi Becky, we're so happy to hear about your experience with Virtual Urgent Care!

Aug. 24th, 2021

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Vginestra Boca Raton, FL

It seems like Oscar is trying to make a difference. It seems to be more "reachable" and in touch with the needs of the insured. Less bureaucracy and more results. The quality and availability of the service providers may need some significant improvement.

5 years ago

Reply from Oscar

Thank you for your feedback! We'll be sure to share this with our team.

Sep. 6th, 2021

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Felice Cohen Hyannis, MA

Have been with Oscar for a few years. Always easy to use the website, the app, get calls back from doctors, get scrips. Loved the encouragement with the Amazon gift card, but disappointed that it went from $240 max a year to $100, while my monthly cost went up substantially.

5 years ago

Reply from Oscar

Hi there, thank you for your kind words! We'll make sure our team gets this feedback related to step tracking rewards. Please know that our plan design team is always looking for ways to bring reduced health care services to you.

Aug. 24th, 2021

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Lori Miami, FL

Easy access and payment to providers [except for one outstanding issue]. Approval of medical work I needed done with no hassles. Website is easy to use to find providers, monitor billing, pay premiums, etc.

5 years ago

Reply from Oscar

So happy to hear you're enjoying Oscar, Lori!

Sep. 6th, 2021

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Gatcha Brooklyn, NY

Oscar is amazing. My only concern is that Oscar does not cover my method of birth control (nuva ring) only the generic which is problematic and not effective. So I pay $160 every month for birth control. It’s a fortune. I am upset.

5 years ago

Reply from Oscar

Thanks for the feedback! Please check your DMs for a message from our team.

Sep. 6th, 2021

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KD Orange, CA

I guess with everything, you get what you pay for. In the case of Oscar, you have to pay for the gold or better plans in order to really get access to coverage. I have the silver classic select, and there are very few doctors, that I can actually see, Of those doctors, even fewer actually will even take me as a new patient. Access to specialty? Sure, on paper at least- but in reality, not so great. So my advice is stick with a larger company, United, Blue Cross, or pay even more to have broader access. The US Healthcare system is a disaster, and all insurance companies are not in the game to do more than make money so its a roll of the dice regardless, but I've had better experiences with larger providers. Oscar is a baby, and has a lot of growing up to do.

5 years ago Edited September 14, 2021

Reply from Oscar

Hi there, thank you for bringing this to our attention. Please check your inbox for a message from our team.

Aug. 6th, 2021

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Suzanne Ohman Mission Viejo, CA

Oscar insurance has proven to be a great value with a large number of providers. Can’t beat a $5 co-pay! The provider list does not have a ton of information at this time, have to make the calls and view individual websites to make sure doctors’ are in-network.

5 years ago

Reply from Oscar

We're glad to hear it, Suzanne! Please know that we also really appreciate your feedback and will take your insights back to the appropriate teams.

Jun. 24th, 2021

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Sandra Zarate Los Angeles, CA

I have had Oscar through Covered Ca for 2 years. There are so many providers, the costs for going in to see a doctor are upfront, right on my ins. card and they are so online friendly. Virtual visits and all!

5 years ago

Reply from Oscar

Thank you for the kind words, Sandra!

Jun. 24th, 2021

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carole abel Palm Coast, FL

i like oscars reach to my chosen doctors and affordable premiums but dislike the copays and out of pocket expenses lately, they have been noticeably higher and we have a lot of tests coming up this fall. the customer service reps are great and knowledgable

5 years ago Edited September 14, 2021

Reply from Oscar

Hi Carole, thank you for your feedback! We really appreciate it. Please know we'll take your insights on cost back to our team.

Jun. 1st, 2021

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An Avid Observer Tampa, FL

It was fine when all I needed was the basics taken care of. But once I start getting into advanced imaging or outpatient procedures it turned into a mess of uninformed employees, runarounds and terrible pricing policies. First I had an MRI scheduled, when I checked for pricing, I did not get an answer until the DAY it was done. However upon receiving reciept, I found it says "Price is just an estimate and may change". This was after I asked the clerk to verify the cost prior to me coming into the office. I have yet to see the claim appear on my account. My current issue: I had a procedure scheduled a month in advanced. It's now three days till the procedure and I have No IDEA what the cost will be. I have contacted OSCAR 5 times, and each participating physician offices about 15 times this past month trying to figure out the pricing for this procedure. I have received numbers between $45 and $3500 for this procedure. How can you be this incompetent? How hard is it to give an accurate price beforehand? The sheer number of uninformed people I spoke to is telling of how OSCAR operates. While the concierge team is generally polite, being polite isn't being informative and that doesn't help my plan to pay for necessary procedures. I have never experienced an issue with cost appraisals at my previous insurers. They would have a price in a few days so I can plan accordingly. At this point I'm already looking at other insurance companies, this place is a joke. This is my first year with Oscar and hopefully my last.

5 years ago Edited September 14, 2021

Reply from Oscar

Hi there, we want to apologize for this experience. Please know that we take your feedback seriously. A member of our team has reached out to you via direct message so that we may investigate further.

Nov. 24th, 2020

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Ban Ishii San Francisco, CA

I initially was overcharged my first month. When I reached out to customer service, they were really proactive with their communication and help me to solve my overpayment issue! :)

6 years ago

Reply from Oscar

Hi Ban, thank you for your feedback! We are glad to hear that everything worked out. Let us know if we can do anything else for you.

Oct. 23rd, 2020

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Denise Bourcier New York, NY

The 2 best things about Oscar is being able to see a specialist without a referral and the price. The 1 thing I don't like about Oscar is that a lot of healthcare providers--including my therapist and psychiatrist--are out of network, and these are not easy providers to replace.

6 years ago

Reply from Oscar

Hi Denise, we appreciate your feedback as our team is always hoping to learn from our members and improve the Oscar experience. Please know that we are always evaluating our partnerships with providers in all of our markets.

May. 27th, 2020

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loriowens Celina, TX

I have had an excellent experience in dealing with all your staff. They are very knowledgable and if they don't know the answer they find out. They are also excellent at following up.

6 years ago

Reply from Oscar

Thank you for your kind words! We'll make sure to pass along your feedback to our team.

May. 22nd, 2020

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Zacarías del pozo Austin, TX

All health insurance should call sick insurance, I only have access to preventive and checkups care. Doctors make up a list of bunch procedures to charge the insurance but when I explained they wouldn't cover all that, like magic the list reduce by 98%, everybody wins except for the patient...I should pay my sick insurance only when I'm sick and If I stay healthy I shouldn't pay anything...health services should be a right no something you have to pay and if you are not rich, guess what?, your decease will pass to normal and no treatment will be for you.

6 years ago

Reply from Oscar

Hi Zacarias, thank you for sharing your feedback with us. We apologize for any frustration you may have experienced. If you have any remaining questions or outstanding issues, our team would be happy to help. Just send us a direct message with your Oscar ID number to get started.

May. 22nd, 2020

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Nikki Pileggi San Antonio, TX

I loved oscar. Very reasonable. More selections for specialist would have been nice. When you are no longer with Oscar and you try to log in to review & download EOB's, you are immediately locked out of your acct. Very disappointing

6 years ago

Reply from Oscar

Thank you for your kind words, Nikki. We'll make sure to pass along your feedback on our specialist network and account access to the right teams at Oscar. If there's anything we can do to assist you, please send us a direct message with your Oscar ID number and we would be happy to help.

May. 22nd, 2020

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John O Lewis Center, OH

I hope that I didn't make a HUGE mistake changing insurance to this company. Signed up thru healthcare.gov - after selecting, directed me to website to make a payment. Website would not accept it - didnt recognize the forward. So i tried to setup an account using my social. Then it asked me to select a plan.????? Just did that. Tried to link the two with no luck.....Finally Received a bill on 12/26/19 with a due date of 1/1/20 and a threat to cancel if not received. Again on website, tried to enter Member id as shown on invoice ** EXACTLY**. responded bad formatting. although my social was correct, still could not pay bill online as there was no account associated with it. tried to call the "concierge" number just to figure out how to pay the bill.....no answer after extremely lengthy hold. I hope this is not an an indication of how they plan on doing business on Ohio.

6 years ago

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Allison New Albany, OH

Oscar pays for all of my visits to Mount Carmel Health facilities and doctors. It also pays for my prescriptions. It does not pay for OSU or OhioHealth facilities or doctors. It also has a poor eyecare insurance payment.

6 years ago

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Victoria Brooklyn, NY

I'm 63. I pay over $5,000 a year for medical insurance with Oscar. I have a $7,000 deductible so I don't go to doctors if I can avoid it. It's hard to put a positive spin on this. That said, if I could do better elsewhere, I would switch insurers. (I will be voting for the Democratic Presidential candidate in 2020...) I give Oscar credit for how they have streamlined the experience of getting information, even if the information I get is regrettable. Their Web site is uncluttered and intuitive; the customer service representatives work hard to answer my questions in a timely manner and are always pleasant. What is it they say about democracy--that it is the worst form of government except for all the other forms? Well, though I give Oscar a 2, I give all the others a 1.

7 years ago

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chelsea Brooklyn, NY

While my plan is relatively limited and relatively costly, no health insurance is a cup of tea in this backwards country. Oscar does make it easy, however, to navigate my plan and my benefits via their website and smartphone app, making for a more accessible and seemingly transparent health care experience. I only wish coverage was wider-ranged and less expensive...

7 years ago

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Dmitry Popov Santa Monica, CA

Totally like Oscar - the selection of providers, great value for the price, the app, the doctor on call. So sorry I moved to a different state where Oscar is not yet available :(

7 years ago

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Susan B. Chatsworth, CA

I have access to many doctors and hospitals and a concierge team ready to help me at any time. The phone app is easy to use with the information I need at my fingertips. I do wish the annual deductible was lower but otherwise, this insurance company has made it all very easy to navigate.

7 years ago

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Antony Kenihan Laguna Beach, CA

Deductibles are stupidly expensive on all insurance plans, essentially I have to pay $7,900 to get any real costs covered. Who can afford that? The only reason I have & pay for insurance is because I’m afraid of a catastrophic accident/illness but I know if that happens and I get cancer my deductible will be $7,900 and my $2-3 million will go away fast (due to the US having costs double any other country) then I will be out of luck

7 years ago

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Oscarnj Morris Plains, NJ

Customer service/concierge is great. Management/executive team takes forever to process a response if there’s an issue that needs to be escalated to them. Premiums are the cheapest around but you get what you pay for - higher co-pays.

7 years ago

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Shira Lakewood, NJ

Good customer service and app is very continent. Does feel like I’m paying a lot on premium for very little benefits day to day and a pretty sizeable deductible. Again, the customer service has been very friendly, knowledgeable, clear and helpful

7 years ago

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Christina G. San Antonio, TX

The best part about Oscar is the one call doctor. The call you back so quickly and get to the root of the problem quickly. I would recommend Oscar based soley on this! No more needing to make useless doctors apportionment for stuff you just need a quick fix on!

7 years ago

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Beth Brooklyn, NY

Oscar is a very easy insurance platform to use. My agents are helpful and re-ordering my prescriptions is fast and seamless. I have had a great experience and I would recommend.

7 years ago

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KevinB Brooklyn, NY

UPDATE June 15 2019 -- Oscar sent me a letter letting me know they will increase their premiums 22% at the end of the year. 22%?!! Of course their CEO gets a fat pay package, but obviously he's not doing a good job if he can't control prices. Can you imaging your Utility, your internet service provider, etc., increasing their prices 22% per year?? It's an OUTRAGEOUS GOUGING of their customers. Looking elsewhere and fighting the increase with the NYC Dept of Health Services. OLD REVIEW: Oscar lives up to the hype. Doctor on call or on the app is great. Concierge is very responsive. Have been pleased with the service so far.

7 years ago

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Steve Henderson, NV

I've had mixed experiences. My first appt was canceled after it was booked, my prescription medication was not covered, and the doctor I went to for my checkup sent me to two other doctors for the lab, which was very time consuming.

7 years ago

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Joslynn La Mirada, CA

Using the Oscar app has made healthcare enjoyable. I am easily able to speak with a provider and customer service. Everything I have needed was found on the app either through set features or with the messaging service.

7 years ago