Name: Oscar
Rating: 3.3

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Blair S New York, NY

Have had great experiences so far with Oscar. It seems like they really know what they're doing. I get other coverage through my employer but I'm thinking about my options for healthcare in the future. From what I can tell so far, the app is super simple to use and I like that it gives you a dollar each day for hitting your step goals. Searching for doctors also seems super simple. Oscar definitely makes things easy to understand too when health care can be very confusing. Some friends of mine have Oscar coverage and they like it a lot too.

8 years ago

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Cristina Anderson San Antonio, TX

I had Oscar Insurance in Texas until I had to switch because I moved to a state where Oscar wasn't available. I switched to Oscar from another insurance after a multitude of problems getting my prescription medication approved. The old insurance company changed its formulary and it became and non-preferred medication. They decided I had to go through step-therapy despite me taking the medication for over 7 years. When I was started on the medication, my doctor didn't do a step-therapy (because it wasn't required at that time). So basically I had to try a medication that could put my health in jeopardy just because of an insurance company (un-named) changed their formulary to save money. I spoke at length with representatives at Oscar before switching and was very happy with the coverage and services I received from them. I am now back in Texas and am choosing Oscar again! No insurance plan is perfect, but I like the ease of use, transparency, and clarity of the website with Oscar.

8 years ago

Reply from Oscar

Thanks for the love, Cristina! We're glad to have you back. Don't hesitate to reach out if there's ever anything we can do to help.

Aug. 31st, 2018

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Karen Shenker New York, NY

With all the issues we gave to deal with after Obama Care andcthe Affirdabke Care Act was introduced, Oscar medical insurance is a pleasure to deal with. Unfortunately they’ve also become very expensive but they’re not to blame My main negative is that they stopped their affiliations with Weill Cornell and NY Presbyterian so I was forced to change all my doctors and hospitals. I love their website and the fact that they’re current with the times. Technically driven, organized and their staff aim to please. Billing is excellent too.

8 years ago

Reply from Oscar

Hi Karen – thanks for taking the time to share your experience. We're so glad to hear that you're happy with Oscar. We built our network in New York around three great hospital systems that ensure complete and high-quality care, collaborate with us for a seamless care experience, and provide great value without sacrificing quality. If you’re looking for a provider, our team is happy to help - they can narrow down a list based on the criteria that are most important to you. As always, if you have questions or would like help from your team, call us at 855-OSCAR-55 or send us a message via your account or the Oscar app.

Jul. 13th, 2018

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rose Helotes, TX

So far I've had a good experience with Oscar. I don't go to the doctor that often and I just needed a plan to cover in case of an emergency. Had Humana and the rates were ridiculous. I used their app because my son had a bug bite, I took a picture of it, minuets later a doctor called me to advise me of what I should do next. As far as the billing goes, I have it automatically drafted out of my checking account, so far so good. My co-pay is $10 so I'm happy about that too.

8 years ago

Reply from Oscar

Hi Rose, thanks for taking the time to share your experience! We're so glad to hear that your happy with Oscar. Please don't hesitate to reach out to us if there's ever anything we can do to help! 855-OSCAR-55.

Apr. 3rd, 2018

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Jay Canyon Country, CA

I have had Oscar since July this year. I have been to the doctor many times and had prescriptions filled all with no problem at all. One of the reasons I signed up with Oscar is that my doctor was in network and not with any other individual plans being offered. Plus the premium was less than the other options. Oh by the way, I am also an insurance agent and there are going to be issues with all companies but so far with Oscar I am please.

8 years ago

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Jon New York, NY

Hands down the best experience I've ever had with health insurance. Oscar's app helped me find a primary care doctor near to me who was accepting new patients - and I even booked an appointment directly with them. I've used their free telemedicine service a few times, which has calmed my nerves and saved me trips to the doctor's office. And I LOVE my Concierge team - they've been super helpful whenever I've had questions. Couldn't recommend Oscar highly enough!

9 years ago

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S Deerfield

I have used Oscar for the past year. It has been the BEST insurance company I have used. Everything is set up very efficiently--from the website to the claims procedures. My favorite part of Oscar is their "doctor on call" service. I have periodic eczema and rather than paying $150 for a doctor visit to get the same ointment prescription I always get, I could call Oscar and get the prescription renewal. It is savings for the insurance company and for me. Thank you, Oscar, for common-sense insurance!

9 years ago

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M Mills

I was with Oscar for one year, this was a great and simple insurance company to work with. Loved the dedicated customer service team, they were very easy to contact, follow-up was great, and they were easy to use and provided great coverage. The biggest challenge was during the first half of the year having to spend a lot of time convincing healthcare providers and hospitals that Oscar was a real health insurance company. Oscar poorly communicated its entrance to the Dallas Texas market when it entered in January 2016. I was very disappointed that Oscar decided to leave Dallas after spending only six months of that first year in Dallas. This demonstrated very poor strategic and operational planning on their part. Given, that Oscar was a startup insurance company and took some losses during its first year, this was a major disruption for customers, medical providers and others. As much as I liked Oscar, I am reluctant to go back to them in the future given that they are so unstable and pulled out so quickly. I would not want to risk having to change my physicians and care givers again in such a short time. Although they were a good insurance company and was beginning to provide excellent service, they cost me a lot of unnecessary disruption during a critical time in my life including destroying critical relationships with some excellent healthcare providers due to the short coming and going and need to find providers in new networks. This was very painful and I felt abused. Oscar has lost my support and made me reluctant to support future new healthcare insurance company startups. M. Mills. Dallas, TX

9 years ago

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Ladonna Ulrich MN

I'm impressed so far with this insurance company. The list of in network providers is accurate, they offer free telehealth services, and my prescription coverage is great! Even my doctor said it's a good insurance company that actually listens to the doctor and the patient.

4 years ago

Reply from Oscar

Thanks for the love, Ladonna! Don't hesitate to reach out if there's ever anything we can do to help.

Feb. 15th, 2022

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Hisari Jersey City, NJ

All Oscar services are super reliable, for eg when I ask for a doctor on call, I always get a call from a doc within 20-30 mins and its always free, I use doc on call 7-8 times a year. Oscar Health has completely changed how I interact with health care system.

4 years ago Edited November 1, 2021

Reply from Oscar

Thanks for the love, Hisari! Don't hesitate to reach out if there's ever anything we can do to help.

Nov. 9th, 2021

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Anne New York, NY

Best - web site is easy to use, easy to navigate, easy to get info Worst - after the easy navigation in search of answers, the answer is almost always "we don't cover that", or "that doctor is not in our network" Positive - the $1/day for walking 12,000 steps Negative - why stop at $100? That's less than one-third of the year! My suggestion is making it at least half the year. Your rates are very high for the coverage you offer. At least you can give subscribers some impetus to stay healthy.

5 years ago

Reply from Oscar

Hi Anne! Thank you for your feedback. We really appreciate it and will make sure our team receives your insights to help improve our member experience.

Sep. 6th, 2021

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Ryan Martin Clearwater, FL

You completely lose engagement with your app when your step tracking maxes out. There is no reason to open the app especially if you have auto bill pay on. You should do step tracking for 365 days a year ensuring every day engagement.

5 years ago

Reply from Oscar

Hi Ryan, thank you for your feedback! Our team is always looking for member insights on the Oscar experience and we'll be sure to share your thoughts on engaging with our app. We are happy to hear that you are enjoying the step tracking feature!

Aug. 24th, 2021

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Glen Williams Columbus, OH

I don't understand why I have to jump through impossible hoops to get tier 1 Rx for free. You make me go through an emergency protocol with an online doc that has no idea about my background and then print off a 2ndary Rx card to take to my same pharmacy just give us the prices straight up it is a time suck and feels like i am being scammed by my insurance compant

5 years ago

Reply from Oscar

Hi Glen, thank you for your feedback. Please check your DMs for a message from our team.

Sep. 6th, 2021

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Renée Santa Monica, CA

I look at Oscar as tech meets healthcare. Love the app, the $ incentive to get your daily steps in and the doctors I've gone to have all been fantastic! Now if only I could get a lower deductible without the monthly fee going through the roof. ;)

6 years ago

Reply from Oscar

Hi Renee, thank you for your kind words and for being an Oscar member! We will make to share your feedback with our team.

Oct. 23rd, 2020

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Robert Adler Deerfield Beach, FL

The company's website has been very easy to navigate through... customer service is very helpful and knowledgeable and I really like the no charge for the doctor on call service which was a brilliant idea who ever thought of that one!😎

6 years ago

Reply from Oscar

Thank you for your kind words, Robert!

Aug. 7th, 2020

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Roxanne Fay Largo, FL

I have really appreciated the communication from Oscar regarding what my insurance covers, how to get help during the pandemic, what resources are available, etc. I am fortunate that I am in good health and haven't had much cause to use my coverage, but feel confident that if I should need care, I will know where and how best to receive that care.

6 years ago

Reply from Oscar

Thank you for your kind words, Roxanne! If there's anything we can do for you, please feel free to reach out.

Jul. 23rd, 2020

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Ron Rolek Valencia, CA

Oscar has come through once again. Their Doctor on Call service saved us another trip to urgent care and made a scary situation a piece of cake. The concierge that worked with us, Courtney, was a true pleasure. However, the doctor we talked with through TeleDoc was not up to Oscars caliber.

6 years ago

Reply from Oscar

Hi Ron, we are happy to hear this! Please send us a DM so that we may follow up with you about your Doctor on Call experience.

Jun. 29th, 2020

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brock williams Los Angeles, CA

Oscar has been the best health insurance company I've ever had. I've been self-employed my entire adult life, so I've paid for my own health insurance and I've had a lot of different policies with different companies, in multiple states. Oscar has been the most affordable, easiest to navigate and best coverage I've ever had.

6 years ago

Reply from Oscar

Thank you for your feedback, Brock! Let us know if you ever have any questions.

May. 27th, 2020

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Roseanne Mitchell Georgetown, TX

I am impressed with coverage and doctors but Oscar needs to make it easier for my doctor's to get approvals. They tell me Oscar makes it too time consuming and difficult to get approval. Approvals should be made by doctors not some non medical person answering the phone or getting other types of communications

6 years ago

Reply from Oscar

Hi Roseanne, thank you for sharing your feedback. We will make sure to pass this along to the appropriate teams here at Oscar in order to help improve the member experience. Please let us know if we can help in any other way!

May. 27th, 2020

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Penny Altman Van Nuys, CA

Oscar has always been there when I needed them. Their concierge team has answered all of my questions and they're always available. They pay their claims without any problems. Good network of doctors available. Overall, I have been very happy with Oscar compared to other insurance companies I have had in the past.

6 years ago

Reply from Oscar

Thanks for the love, Penny! We're glad to have you as part of the Oscar family.

May. 27th, 2020

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Cherie Crane Los Angeles, CA

Responsive, good online portal and online concierge. I like that I can get a plan with all the UCLA physicians included. My only complaint is that Oscar does not cover as much as Blue Cross does in costs associated with breast cancer - such as cold cap therapy to prevent hair loss, considering it purely aesthetic and not recognizing that it can be emotionally comparable to breast reconstruction.

6 years ago

Reply from Oscar

Hi Cherie, we're happy to hear about your experience with our Concierge team! We would also like to thank you for your honest feedback. We'll make sure to share your thoughts with the appropriate teams at Oscar for consideration.

May. 22nd, 2020

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Margie Valencia, CA

I have had a Oscar for about three years now and I have never experienced better customer service all the way around I would highly recommend Oscar as your insurance carrier. Also the network of doctors they have contracted are also really good you won’t regret it I promise

6 years ago

Reply from Oscar

We're glad to hear that you're enjoying your Oscar experience, Margie! Please let us know if you ever have any questions. We're happy to help.

May. 22nd, 2020

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RVM

They have provided wonderful serice. Their client service in particular is formidable. I had my son on an insurance plan with them in Texas & because I was so pleased, I recently chose them for my husband, daughter and I in Florida.

6 years ago

Reply from Oscar

Hi Rita, thanks for the love! We are happy to have you as part of the Oscar family. If you ever have any questions, please feel free to reach out to us and our team would be happy to assist.

Mar. 25th, 2020

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Karen Los Angeles, CA

I have thoroughly enjoyed my experience and now on my second year with Oscar. Customer Service is great and the parameters are clear from the start. The app is super easy and helpful to use especially for teledoc calls and concierge service! I have told many friends to use Oscar if they are business for themselves like me. Highly recommend!

6 years ago

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Lori New York, NY

Wonderful customer service. I best ever!!!! Love that there are no referrals needed for in network doctors. App is easy to use and a great resource for doctor/drug coverage. I wish that Oscar had additional hospital networks in plan as I need a specialists that is not in network.

6 years ago

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bigblu Culver City, CA

Had Anthem BC before. Now have Oscar insurance with same coverage, but lower premiums. Oscar is more efficient (automated with a simple website). You don't get a lot of unnecessary paperwork in the mail like with Anthem. Of course, the deductible is high, but compared to Anthem, Oscar is much more user friendly. If you have a question, you can email the Concierge and someone will get back to you. You don't have to wait on hold on the phone, only to have someone not able to answer your question, requiring a callback. Just much easier to use than Anthem.

6 years ago

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Lisa Los Angeles, CA

I am very happy with my experience with Oscar so far (a year). Materials are very clear and the concierge service has always been terrific. They make it easy to be prepared and ask questions--which is really important for all patients to do in order to help manage costs.

6 years ago

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William C Turner Sherman Oaks, CA

I signed up for a high deductible Oscar plan through the ACA because it covered two doctors that I see regularly. Follow up tests and specialists were generally reasonable, but some had high unexpected costs. I was able to get some answers to health questions through their app or website. And one of their doctors called me to give me a lower cost alternative to one of my expensive medications. While premium costs remain low, one of my specialists has been dropped for 2020.

6 years ago

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Dominica Pileggi Converse, TX

Everyone is always so helpful and very knowledgeable about everything I've ever asked about. If the answer wasn't known right then, they would find out and get back with me. Usually very quick. The only thing I would like to have had was a larger selection of specialist for adults

7 years ago

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mark eichenseer Columbus, OH

The support system is a valuable resource to guide the patient through the process either via messaging or phone. Willingness to review surprise bills is comforting. Quick response by the support team for any request is crucial. The silver plan has fair coverage for a reasonable cost.

7 years ago

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Cynthia Cavazos San Antonio, TX

I am so glad that I decided to go with Oscar as my health insurance company years ago. It has been the best insurance I have ever had. It has been so innovative and has implemented practices I had never seen before way ahead of it's time.

7 years ago Edited September 14, 2021

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Natasha R. Hamilton San Antonio, TX

I like Oscar as a whole but would like to see better coverage for physical therapy. I have a foot injury that needed regular physical therapy and even with insurance I was being charged $90 a visit instead of just a $25/specialist copay. Which means I couldn't keep seeing the specialist and still have an injured foot.

7 years ago

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Stacy Huntington Beach, CA

If you live in an area where Oscar offers coverage it is a good affordable option. They work with top doctors in Orange County and the app makes it very easy to find providers. They also reward you with $1 Amazon credit per day that you meet your daily step target which is a fun perk.

7 years ago

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Thaddeus Bouska Brooklyn, NY

Oscar, like all modern health insurance companies, has its problems. Healthcare is expensive, and insurance never covers enough of the costs. But if you put aside industry-wide complaints about those costs, I find Oscar is pretty good in one big way that sets it apart from competitors in New York. They have excellent customer service who is very helpful at navigating the world of healthcare with you, explaining everything and trying their best to help you get the care you need. They make the service worthwhile over other similarly priced companies that don't offer such helpful service.

7 years ago

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deborah hensley Austin, TX

This has been a more affordable plan , then the BCBS, that we had for years, they have great primary doctors on the plan and a good web site, and other features. This plan seems to pay the doctors the same as the BCBS did, and I have had no complaints about the payment. As the cost if insurance is rising and the benefits are lowering , Oscar is a good choice.

7 years ago

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Kanna emerick Orlando, FL

The customer service is amazing. Everyone is so patient and polite and informative! I love the phone app and that I can see my lab results, appointments, prescriptions etc. they give you more than enough info on all of those and it’s very user friendly

7 years ago

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Marty Robbins Austin, TX

Oscar is an awesome Insurance Provider . I'm very happy with the app, concierge team and the ability to get a call in with a Oscar Dr at anytime I need it . The out of pockets , deductibles and prescriptions are nice and low too The walking incentive is great as a motivator also . Just get Oscar best move you can make .

7 years ago

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Eric Austin Huntington Beach, CA

Oscar has excellent customer service and responsiveness. They are new, so still sometimes unknown to the receptionists of my doctors, but I have not had any issues obtaining approvals or coverage with any of my needs. So far an excellent experience.

7 years ago

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Francisco Laguna Niguel, CA

The thing I enjoy most about Oscar is the mobile app. I use that app all the time whether it be to see my steps or just get information. It’s very easy to use and very convenient. Customer service is great and haven’t had a problem so far.

7 years ago

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Justin Fox Austin, TX

My favorite thing about Oscar is that I'm always able to get a hold of an agent if I need anything. No robots, no automated voice, no long queues - If I need to speak with an Oscar representative I'm almost always instantly connected with a real person. They're always very helpful and very friendly.

7 years ago

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Paul New York, NY

The app is great; paperwork and reports are clear; and the drug coverage is excellent. I have no complains after about 14 months enrolled (though admittedly I haven't had any out-of-the-ordinary health needs). The only reason I gave 4 stars rather than five is the very high cost of the plan, which went up $100 after my first year, and is slated to go up about $140 after the second. (But then again, skyrocketing costs probably aren't limited to Oscar!)

7 years ago

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Phil Torrance, CA

Modern insurance company with fair pricing, good selection of doctors, and good coverage. We needed basic health insurance to cover our catastrophic needs. We also wanted reasonable pricing on our everyday health needs. So far Oscar has delivered what we expected. Their website and app make it much easier to interact with the company.

7 years ago

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HOWARD DARVIN Beachwood, OH

Overall, Oscar insurance is well run. Good communication when required. Only concern is their explanation of benefits does not list the service provided, any codes or name of provider. This makes it very difficult to reconcile with bills received from providers.

7 years ago

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Jennifer Vermillion Kyle, TX

From a personal concierge team to help you, to being able to talk with a professional, this insurance is AMAZING. Makes everything so easy. Able to find any type or doctor and any type of care right on an easy to navigate app on my phone. It's Wonderful!!! Able to book appointments right on the app even!

7 years ago

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Sue Venice, CA

Since switching to Oscar from another very reputable health insurance provider, I could not be happier. From the level of doctors available to the app, and the doctor on call, I have been blown away from the level of excellence. I have recommended Oscar to all my friends and they will all be switching when they can.

7 years ago

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Christina Silva-Salgado Huntington Beach, CA

I am very happy with Oscar Insurance. You guys are very helpful and fast responding to any questions we have and recently you helped me find a specialist to follow up after I burned myself. It was refreshing to have help and fast help, from an insurance company.

7 years ago

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Alexa L. San Antonio, TX

I really like the ability to have a phone conversation with a doctor. That feature has been incredibly helpful. I also enjoy the concierge team who help me navigate my medical care. It has been good being able to schedule specialist appointments directly too. So far the price is Ok as well. All that and a critical mass of providers who take Oscar make it great for our family.

7 years ago

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Jeronimo New York, NY

Oscar provides a competitively priced insurance for the New York market, which is widely accepted with multiple pcp and specialists. Additionally, their digital platform allows you to speak with a dedicated concierge team and medical professionals on demand for minor inquiries, which are both time saving and very efficient, as well as helping you save on the co-pays with the doctors.

7 years ago

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Jeff McCourt Austin, TX

Oscar has been the best health insurance plan I have ever had. Have an issue with a provider? Tell Oscar and it gets resolved quickly. Need to find a doctor in network? No problem - just use their search engine and several doctors are shown.

8 years ago

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M. Smith San Antonio, TX

I have been extremely happy with the benefits of having OSCAR! I am only leaving now because I have reached Medicare age and am moving to Medicare. I have utilized the Doctor on call a couple of times and messaging someone to be given further instruction on how to do certain things with my OSCAR account. I am pleased that I found OSCAR!

8 years ago