We liked that Harry and David grow the fruit that they include in their gift baskets. They also have a special emphasis in being a green business. Over 90 acres of their pear growing operations are Royal Riviera certified pear orchards. We also like the fact that many of their gift baskets have free shipping options. Another exciting aspect of Harry and David's product and services is their "strongest guarantee in the industry." Harry and David guarantees that gift recipients will be delighted or the appropriate refund or substitution will be made. Sometimes, weather factors may make it necessary for a substitute to be made, and Harry and David provide a fruit-growing calendar to help customers make the best gift basket selection. We also liked the fact that Harry and David was one of the companies reviewed that lets customers make payments via PayPal.

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The Bad

Not customizable
Wine shipments may have issues

We found that Harry and David had some great products and services, but they all include food options. There are also not a lot of options for customizing a gift for a person. Even though there are flower and bouquets available, customers cannot other gifts. Also, we found that, depending upon the region; it may be difficult to ship wine and spirits due to liquor laws.

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The Bottom Line

We would recommend Harry and David for food and flower gifts. We found that their customer satisfaction was formidable and that there were a lot of options to choose from, including cakes, flowers, wreaths, and other things that are grown on Harry and David's orchards and farms. We do, however, emphasize, that the gift baskets available only include food and items grown by Harry and David.

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User Reviews

Star Rating

1.8

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76 Reviews

Review Breakdown

5 grade

12%

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1 grade

70%

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Lea Nelson Carmichael, CA

I love the Harry & David pears - I would give those a 4-5 star rating. But their website does not apply discounts accurately, which I find infuriating. I entered a code for the 20% discount (which I found on their website), but it wouldn't apply it without my member #. I looked up my account profile, couldn't find it there. I called customer service to get it (waited an hour to talk to someone!) then was told the member # is only on their catalog. I said, "I don't have a catalog, I got the discount code on your website. Can you look up my mbr#?" But, she could not....My husband found another discount for 25% off, which the website accepted without a mbr # but then it only applied half of it. Duplicitous advertising is NOT COOL.

4 years ago

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Bonita Kasper West Palm Beach, FL

Last year I ordered a prime rib for my mother for Xmas. Everyone raved about it's flavor and tenderness so this year I ordered the full Prime Rib Feast for my son and his family for Xmas. The reviews were not spectacular. The rib roast was reported to have great flavor, but it was unusually fatty on one side of the roast. They could only eat half the roast. The sides were another story. Albeit they looked great in the photos, the reality was different. Each side came in a plastic bag which the recipient had to assemble and cook. Not a big deal except one would think for the price (Over $245.00 w/shipping) that each side would come pre-made and in an oven ready container...just heat and eat. Even Omaha Steaks (their meat sucks) sends sides ready to heat and eat including desserts (which are pretty good). My son sent me pictures of everything. Quite disappointing considering the price and the expectation of quality of Harry and David products in the past. Lesson learned. I won't be ordering this from H&D ever again.

7 years ago

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E Fishburne Cary, NC

a minute ago A bit pricey but products are good quality. Biggest concern is the expensive shipping cost. Not only are the costs extremely high, like almost half the price of the purchased item, the delivery time is quite long and not exact.

7 years ago

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Laurie Goolsby Wichita, KS

I ordered a gift basket and the pears were rotten. Very embarrassing to have my family receive that. They said they would replace the pears. I have yet to see if the news ones are good. We shall see. I know these pears were not good when they were shipped. Shame on you.

7 years ago