Harry & David

A friend lost her roomate in a plane crash and the condolence gift I sent has yet to be delivered. H&D says they have been calling her to get the 'gate code', which she does not have (it was in her roomates phone.) I had to reach out to her to find this out...as she says she received no calls from H&D. I've had to call H&D again, via caller ID as the number provided by H&D (to convey my friends message to leave the package just inside the entrance) was incorrect. The associate I spoke to, reading from a script, apologized for my having to call and as a 'consolation' offered me a discount on something. Socially, a very unintelligent move IMO. As of this writing, my friend has not yet received her gift. Perhaps there is no one to really be angry at here...maybe its just Mercury in Retrograde...except under such tragic circumstances, (which is probably the case with many orders), one would at least hope a condolence gift would go smoothly.

I have been sending Harry and David for years--especially the pears. So I was delighted when my daughter sent me a gift box. It contained one big pear and 3 or 4 smaller ones plus cheese, crackers, apples, and jam. It was beautiful. But, the pears never ripened. The big pear was hard as a rock three weeks later. The little ones got somewhat soft, but were dry and tasteless. I called to complain, since my daughter really splurged. She doesn't have money to waste. Harry and David were very nice and sent me a box containing 7 small pears. The waiting game began again. They are still not ripe, and it's been weeks!! The apple was fine, but I can get lovely apples at the supermarket. Ditto for the cheese. I did like the jam, and I was pleased some of what they sent was organic. I will not be shopping at Harry and David in the future.

Had a gourmet gift basket delivered after being bought by a friend. Items inside were good with the exception of the fruit, rotten fruit. Have received these overpriced things twice now. Both times the fruit was bad. They boast about the fruit like it’s special. It isn’t, just plain old fruit. Local grocery store has better. I would buy something else. Not much in the basket. If you want value don’t shop these baskets.

Great pears. I've used their pear baskets as gifts for family and friends out of state. (4 purchases so far) I recently received an email for 20% off and decided to send a basket to a sister. The discount totaled $6. Great! But then they doubled my normal shipping cost to recoup that $6. This equates to NO DISCOUNT AT ALL. Such a shame that a company that ships delicious fruits would leave such a bad taste in my mouth. I'll look for a different option to send as gifts from now on. It's too bad that that did this.

We used Harry & David for Christmas gifts last year, great customer service and baskets were great. Decided to use them again this year and what a disappointment. Very unfriendly service and the baskets were skimpy, over ripe fruit, so disappointing. Very expensive for the amount and quality.

The pears are great, but this company has the slowest shipping and the worse customer service I have encountered in years. I will never buy from them again.