FTD also has color your day color options available from their site. This feature is great for those who prefer picking colors for their flower. FTD gives more room for personalizing orders with exclusive color options. FTD offers several different flower shops within their website. Customers can choose from the Luxury collection, the flower and gift shop, the sweet shop, the gift basked shop, and more.

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The Bad

Complaints

Complaints

FTD has had a lot of customers that have complained about not receiving their delivery or having their flowers show up at the wrong address. This company may not be the worst when it comes to costumer complaints, although, there have been more than 300 complaints with over $20,393 claimed losses from customers that ordered their flowers online since june of 2007. The average loss amount for FTD orders is $69.00.

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The Bottom Line

FTD is a well known flower delivery company that has literally started the industry for flower deliveries. They offer a solid service with a variety of products, and offer a personal shopping experience online. The FTD website is set up with custom offerings available on the flowers, top pick options, and has several merchant tabs with gifts available for any occasion. FTD does offer same day delivery, and has a 7 day guarantee, but be sure to track you order to ensure your delivery arrives as promised.

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User Reviews

Star Rating

4.1

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30 Reviews

Review Breakdown

5 grade

53%

4 grade

20%

3 grade

17%

2 grade

1 grade

10%

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Sandra Garrett Vancouver, WA

I ordered the deluxe version of a Christmas centerpiece, which included two red candles plus holiday greens and floral. The arrangement that was sent was smaller, more in keeping with the standard size, and only had one red candle. Yes, the disclaimer says sometimes their local affiliate florists have to substitute when flowers aren’t available, but come on, why downsize the arrangement? And how hard is it to add the paid for two candles instead of one? I paid almost $100 when you add on all the fees for a smaller arrangement. FTD obviously doesn’t care what their local florist affiliates do once they’ve taken the order AND the money. I will never use them and Proflowers, the other company they own (which also pulled a bait and switch on another order I placed) again. There are plenty of other companies with better standards and practices.

5 years ago

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se hyun im Los Angeles, CA

My Valentine’s Day is ruined thanks to ftd. Waited till 9:45pm for my wife’s surprise gift. False advertisement. Do not order from this company. Employees don’t care and just lies about the order is getting delivered. I could had went to get the flower on my own if they canceled earlier.

4 years ago

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Allan ly

Flowers not exactly the one we ordered online,plus we paid for sympathy banner for $9.99 didn’t have ,also instead of a card for $3.99 it’s just a small piece of paper with nothing written on it since we provided who we are to send that wreath,go to phone call takes forever. Bad bad bad business.

8 years ago