Flower.com

• Selection
• Customer support
• Delivery and Exchanges

Selection

Their biggest advantage over their competitors is their enormous selection of flower arrangements. With close to 5,000 flower arrangements to choose from, consumers are guaranteed to find the exact floral arrangement they had in mind. They also have a large selection of gift options. Consumers can choose from all of the following gifts:

• flowers with balloons
• teddy bears
• wreaths
• birthday arrangements
• get well arrangements
• sympathy arrangements
• funeral flowers
• anniversary arrangements
• newborn congratulation arrangements
• thank you arrangements
• holiday arrangements
• and more

They have over 150 gift basket options that can include any of the following:

• fruits
• chocolates
• cookies
• wine
• soaps
• chocolate covered candies and fruits
• meat cuts
• wine
• and more.

Customer Support

If customers need assistance or support, they have it 24/7 with Flower.com. They also have a chat box on their website where you can immediately talk to a customer service representative. If you prefer to email, they have that option as well.

Delivery and Exchanges

They have the option of express delivery with a fee of only $4.99. With express delivery, they guarantee delivery within 4 hours of purchase. If they are not able to deliver the flowers within 4 hours, they will credit back the express delivery fee. Their standard flower delivery is typically same day delivery, as long as you order before 3:00 pm in the recipient's time zone. These delivery quotes are guaranteed. Customers can make exchanges within 7 days of delivery if they are not satisfied with their floral arrangement or gift.  This is backed by their guarantee. They have a very informative customer service page where any question a consumer might have can be found. Some of the following sections they have are:

• Flower Delivery Information
• Express Delivery
• Specific Times
• Weekend Deliveries
• Delivery Times
• Shipped Products Delivered on a Specific Day
• Funerals
• Banners for Funeral Arrangements
• High Schools
• PO Boxes
• Rural Deliveries
• Delayed Deliveries
• If no one is home
• What happens if the recipient is not present at the time of delivery?
• Service Fees
• Incorrect Addresses
• Canceling an Order

o   Florist Delivered Products o   Shipped Products

• Pricing
• Pricing for Holidays
• Price Change
• Card Messages
• Wine
• Request to Leave Item at Door
• Recipient Refusal of Delivery
• Weather effecting florist delivered products
• Weather effecting products that are shipped

Flower.com provides consumers with the option to send any of their products internationally; they are a global company with vendors all over the world.

• Prices
• Wedding Items

Prices

Most of their prices for floral arrangements are slightly higher than some of their competitor's prices. This is mainly figured out by comparing rose bouquet prices to competitor's rose bouquets.

Wedding Items

Their selection of wedding arrangements and items (corsages, boutonnieres, hand held bouquets, silk arrangements, dried arrangements, etc.) is very limited. They also do not do customized floral arrangements.