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Spot & Tango

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2.6

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 12th, 2022

Spot & Tango is a specialty dog food brand from Breuer Premium Pet Food Company. Founded in 2014, the brand sells human grade dog food cooked in small batches, available with convenient, subscription-style delivery. It is made in New York with locally sourced ingredients. The meals are sold online and in select Northeast pet stores.

This isn’t your normal dry dog food. It is homemade dog food cooked to order, with an emphasis on how the food will affect your dog’s health. These personalized meals come at a price, but are personalized for each pet. The price of Spot & Tango pet food varies based on your dog.

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The Good

  • Trial and Money-Back Guarantee
  • High Quality, Fresh Ingredients
  • Shipping and Subscriptions
  • Meal Plan Algorithm

Trial and Money-Back Guarantee

If your fur baby is a picky eater, this pet food delivery service offers a risk-free trial. Not only can you get 50 percent off your first order for two weeks, but in the event that your dog doesn’t like it, Spot & Tango will give you a refund for your 2-week trial order.

High Quality, Fresh Ingredients

Recipes are formulated by vets and animal nutritionists and products exclude all fillers, additives, preservatives, and animal byproducts found in many commercial dog food brands.

This is fresh food. Ingredients are never processed.

Not only does Spot & Tango offer fresh dog food made with a blend of real ingredients, but its menu options are good for special diets and several food allergies and uphold the Association of American Feed Control Officials (AAFCO) standards

Each meal is cooked to order with care, in small batches, just a few short days before it is delivered.

Spot & Tango offers three dog food recipes, suitable for puppies and grown up dogs:

  • Turkey and red quinoa
  • Beef and millet
  • Lamb and brown rice

Based on what your dog needs, health-wise, as well as nutrition and caloric intake, meals can cost about $8+, which is $100+ per week’s supply and arrive in specially made containers just a few days after they were prepared.

If you don’t want to commit to the full plan, there is a Topper dog food delivery subscription to use on top of your dog’s regular food, to provide some of the benefits of its homemade dog food recipes without the full price.

Shipping and Subscriptions

Shipping is free and meals are shipped in biodegradable environmentally friendly boxes made from recycled paper. Meals are vacuum sealed and flash-frozen in food-safe pouches and include a best-if-used-by date.

Dog food subscriptions auto-renew, but customers can always contact to cancel or change their order by Thursday night at 11:59 p.m. EST.

This is more of a meal delivery service for dogs. The difference is that pet owners can’t really just order one meal or an ad-hoc order through the website.

Subscriptions can be canceled by contacting customer service, but you do have to submit the requests by Thursday night at 11:59 p.m. EST.

Menu Service

Spot & Tango uses a proprietary algorithm to see what recipe and nutrients your dog’s diet needs. It creates a unique, tailored meal plan for each pet.

However, you do have to fill out a quiz before it will share any pricing information because the meal recommendations are based on your dog’s breed, gender, age, weight, and activity level, among other data points.

You can even provide the date of your pet’s birthday to get a special present.

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The Bad

  • Service Area
  • Service Hours
  • Pricing Transparency

Service Area

If you live in Alaska or Hawaii, service isn’t available in your location. Try another dog food delivery service or wait for expansion to be planned for your area. The issue is probably shipping time because of the company’s emphasis on freshness.

Service Hours

Customer service is only available by phone Monday–Friday 9 a.m.–5 p.m. Eastern. However, for people unable to call during that time, email and an online message form are offered to connect with the service team.

Pricing Transparency

It's hard for dog owners to get a ballpark price without filling out a personalized quiz for each furry friend. For customers who don’t like to jump through hoops or play games, this may be a bit of a barrier. These people should know that this is a high market gourmet dog food product. You will spend hundreds of dollars each month. If that is out of your price range, you might not want to complete the form.

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The Bottom Line

Spot & Tango’s dog food subscription is focused on health and wellness. It helps pet parents feed their dogs homemade style meals delivered in frozen, ready-to-serve meal packages. Each of the three recipes is approved for feeding dogs of all life stages. Customers receive fresh fruits, vegetables and meats in a biodegradable container at their door. Other dog food companies or even specialty meal delivery services don’t go to such great lengths.

With this emphasis on nutritional value and homemade quality preparation, this food for dogs is not cheap, but it is easy and good for your pup. Grain-free dog food is even offered in two out of three recipes. Prices start at $4+ per meal ($2 with the 50 percent off introductory offer) and that includes shipping. If you aren’t sure if you want to join this pet food delivery program, or even buy dog food online, you can get a 50 percent off offer for your 2-week trial.

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Star Rating

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1.6

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43 Reviews

Review Breakdown

5 grade

7%

4 grade

2%

3 grade

5%

2 grade

12%

1 grade

74%

Sentiment Criteria

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Quality

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Josh Payne Plano, TX

I was very excited to get my dog on their food program. I did quite a bit of research before deciding on Spot & Tango. Apparently I didn't do enough. I now see the reviews of people detailing the exact same issues I am having. To start off, my trial order didn't come with the scoop that was promised and there was no note regarding it or how much to feed my dog. Only after I inquired did I receive notice that they were out of scoops and I would get one with my next order. OK, minor slip up, but I was still all in on the Spot & Tango experience. After diving into the trial food I noticed the food was mostly powder/crumbs in 2 of the bags but even then I was still all in because maybe those were just bounced around a little too much and the next bags would be OK. Unfortunately, fast forward many weeks and I have never got that next order and yet my credit card was charged over a week ago. I cannot be depending on dog food that never comes and switching my dog back and forth on a whim. This is not in any way what I thought my experience would be with their company. They really had me snowed with the flashy website and the feel good reviews splashed all over the internet. I just want my money back at this point. I am so disappointed my new dog had to go through this.

5 years ago Edited September 14, 2021

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Misug Yi Princeton Junction, NJ

I trialed their “unkibble” line and chose the beef recipe. My dog liked it and the food looked great so I continued my subscription and ordered the chicken recipe in addition to the beef. The chicken bag was a joke - the bag was mostly crumbs! I contacted customer service and it took a few days for someone to return my email. The response I received was a joke too - the service rep, “Kevin”, assured me that the food was safe, but acknowledged that my dog may not enjoy the texture so much and he said he was sorry. A replacement bag would’ve been a lot better than just an apology. I will try one of the many other fresh dog foods on the market with a much better customer service (hopefully)!

6 years ago

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Samantha Austin, TX

I was really pleased with the food quality from Spot & Tango. My pups loved it, the packaging it came in was efficient enough (two of the food packs had thawed entirely only 3 hours after delivery), and the ingredients from the turkey "food toppers" are a solid combination. That said, the reasoning behind the two star rating is due to customer care. If you are not needing to make any changes to your subscription such as a hold or a cancellation, Spot & Tango are great. However, if you need to make any edits to your food order or even if you need to simply reach customer service in a timely manner, I cannot recommend this group. Thankfully we live in a time where plenty of food subscription services for our beloved pets are available and, unfortunately, this one is pretty lackluster. After having an unfavorable interaction with Customer Care, there is nothing positive that stands out about S & T that other services don't offer.

7 years ago

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Sienna Grimes Tampa, FL

I’m giving a two star because the food quality is good, the customer service and the cancellation policies are completely unreasonable. I decided to try spot and tango for my pup because he’s a picky eater, I received the two week trial kit and six days after receiving it I was already being charged for an auto subscription costing US$134 ... we were not even halfway into his trial period, I never agreed to an auto renewal subscription, I figured if he liked it then we would order more food when needed. So I figured no big deal, I will just contact the company and put the subscription on pause until we needed more food. I contacted spot and tango five days before the order was to be sent out and I was emailed back the following day saying that I could not stop the order that the food was already being prepared, they could not refund me. You cannot issue a refund for five days before the food is to be sent out? That is a ridiculous policy. Now I have a bad taste in my mouth about spot in tango in general, and I will not be using their services again. I’m also planning to leave my review of my experience on every possible review site I can, and I will be letting every other dog owner know that spot and tango are scammers. Shame on you spot and tango for doing this to your customers ( now that I am leaving my review I’m seeing that this has happened to many other people, not a good look S&T)

7 years ago

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Zhongwei Liu Littleton, MA

Been a customer for over 2 years but cancelled my subscriptions recently. Two stars for the food quality. The food itself is decent, has fillers but overall good. But the company’s operation is troubled. My food orders are constantly delayed and the company has been using COVID-related issues as excuses. The purpose of having the subscription is to always have food on hand for my dog, but with S&T I’m constantly out of food. Customer service is extremely slow and is not empowered to provide good resolution. Will not recommend.

5 years ago