Groupon

Ordered a gift which was delivered weeks late. No problem, it happens. The issue is the return process. Sent info to get refund and return product. Received email stating needed email address for return label. Sent information again. Received email asking if in original box unused. Again sent information. Recieved email asking for email address, again sent information. Recieved email saying label sent ti email, look in spam and will not resend. There was NO label sent! Month later no refund, no label just disappointment, frustration and anger at groupon! Was a long time customer, first return, never again.

The worst company I have ever had dealing with. Sold us a vowcher cancelled by the seller. we contacted the seller who advised they have told groupon to stop selling this vowcher as ther are over subscribed. Woprdt customer service I have ever come across, completely ignorant of customer care, and oblivious to the fact that this was a cancellation by the seller and refused to give us a refund, pretty much saying that the credit was as good as we was going to get. They then asked that we contact ther reseller and get them to confirm to groupon that they cancelled the vowcher, so that we could then email groupon to confirm this. SO BEWARE, you may have to do all the donkey work to get a refund as Groupon do not want to confirm that their sellers a valid or are actually offering the product groupon are selling.

This company, is a fraud. I purchased Linens from them back in November, I returned the product, they acknowledged receipt of the product, but will not refund my money. There is no one to call, and they hide behind emails by not answering emails. They are taking advantage of the COVID_19 pandemic by not refunding customers money. The vendor claims that Groupon sold so much of the products but they will not pay the vendor either so many vendors are dropping Groupons and looking to file charges through the DA's office. DO NOT WASTE YOUR TIME AND MONEY WITH THIS COMPANY. 99% OF THE TIME, WHAT THEY ADVERTISE IS NOT WHAT YOU END UP GETTING. IF THERE WAS A CHOICE FOR 0 STARS, I WOULD GIVE IT TO THEM.

I ordered 5 canvas art oil paintings (abstract 3panel, tree 3panel, calle lily 5panel, and 2 beach ones 4panels each). I received 4 of them. (tree, calle lily, and 2 beach ones). 1 of the paintings (calle lily) was a 5 panel painting and I only received 4 of the panels. 1 of the paintings (tree) I ordered the 24"x16" and received the 16"x12". I contacted Groupon through email and only received a response for the calle lily 5 panel. They wanted to give me groupon bucks or exchange it (for the higher price because the deal price changed from $26.99 to $39.99). The rep said she would give me a $5 discount mind you I already paid for the items that I did not receive correctly. I told her it was a $13 difference and I didn't have use for the wrongly sent items. She said she would apply a $10 credit and I can keep the current items (mind you I was already charged for those wrongly sent items or missing item). So she wanted me to purchase the item again at a higher price and still keep the charges for the current items I did have. During this time I offered multiple times to return and/or exchange the items and was told by the rep that was not an option. I was told 2 options were available. These were my options according to the rep "Bhavyasree D4:34:01 PM Option 1: I can place a new order for you at a discount of $5. As long as the item is still available, we can resend it at no additional charge. Otherwise, I'd be happy to help you find a similar deal. Bhavyasree D4:34:03 PM Option 2: Or I can process a refund in Groupon Bucks, available immediately for you to use on another deal later. It changed to $10 credit later in the convo. I didn't want Groupon bucks because I do not believe they delivered an item that I agreed to pay for by authorizing a charge to my credit card. I asked why I couldn't just exchange it or get it for the same price with an exchange. The rep said that the merchant sets the price not Groupon. After many more back and forth, I asked for a manager and was told "Bhavyasree D4:45:14 PM Unfortunately, we’re unable to accommodate your request at this time due to current circumstances, which have limited our resources. However, I would be happy to continue working with you to find a resolution". after more conversing I asked again for a manager. The reps response "Bhavyasree D4:46:53 PM I understand you would prefer to speak with a manager, but I’m unable to escalate your issue any further". I went back and forth with the rep. This is the main part I wanted to share. They were not willing to credit my card back only Groupon bucks or have me purchase another painting and only give me a $10 credit. Don't let them get away with it when you come into a problem with them not giving you a correct item or not being willing to refund your form of payment (not groupon bucks which just goes directly back to them and makes money off of you). Bhavyasree D5:12:03 PM We have already informed you so many times that the managers are not available Jenice 5:12:22 PM It is illegal for you to charge me for an item that I did not agree to. 3 items. The tree was the wrong size, but you did credit it to my card so thank you. The calle lily is missing a panel you gave me an incomplete product and not what I agreed to. Bhavyasree D5:12:29 PM I have provided you all the information, since you are not happy with that. I am going to disconnect the chat Jenice 5:12:54 PM the third is the other abstract one that I NEVER EVEN RECEIVED. So you charged me for a product I did not get at all. That is fraudulent! Jenice 5:13:30 PM So you are keeping my money for an item i never received? Thank you for verifying you are committing fraud! Bhavyasree D5:14:00 PM I have already explained that if you want, we will help with the refund Bhavyasree D5:15:06 PM Jenice, just checking, are you still there? Jenice 5:15:09 PM You did not say that, you said Option 2: Or I can process a refund in Groupon Bucks, available immediately for you to use on another deal later." Jenice 5:15:26 PM Groupon bucks is not a refund. That is just more money going applied to your company. Bhavyasree D5:15:32 PM I have already explained you on starting of the chat. Bhavyasree D5:15:43 PM Shall I issue a refund back to card? Jenice 5:15:56 PM Are you doing it for all 3 items? I read the whole convo after I copied and pasted in my email and we disconnected the chat. This rep flat out lied to me because she said there were only 2 options 3 times in the convo and never once offered me a refund to my card (only after fighting and threatening to report Groupon) only offered Groupon bucks as a refund until I said thank you for verifying you are committing fraud and this was after the rep messaged me to say she was going to disconnect the chat. After fighting back and forth with the rep for about an hour and threatening to report them to the BBB and call my credit card company to report fraudulent charges (which it would be fraudulent due to the fact they did not give me the products I agreed to pay for and were not willing to credit back my card at the time), the rep finally agreed to credit back all 3. Though when I checked on my account on Groupon only 2 of the items (tree and abstract) were showing refunded. So now I get to go through all this again with another rep later. Also, not sure it was a female rep. Just put she in there instead of he..not sure why. Copied and pasted parts of the convo from my email. Only thing I changed was removing my last name in the copied and pasted parts. The fine print on mine was the following:The Fine Print FINAL SALE; no returns unless defective Most orders are delivered within 7 business days from the purchase date. Shipping questions? Does not ship to PO boxes/AK/HI/Canada/Puerto Rico How is the strike-through price determined?

I am not happy with Groupon’s service or customer care. 1. I am STILL waiting for 2 more refunds for goods ordered on 13th March 2020. a)20kg Basmati rice and b) 30 packs of 85g chicken noodles THESE ITEMS HAVE NOT ARRIVED. I HAVE NOT HEARD FROM THE RETAILER SELLING UNDER THE GROUPON UMBRELLA. THE MONEY FOR THESE ITEMS WAS DEBITED FROM MY ACCOUNT BY GROUPON, ON 16th March 2020. The expected refunds have NOT reached my bank account. Groupon has not even acknowledged that they are aware that my products got lost/stolen/were never sent. I have made it clear that because I am out of pocket financially, I will NOT accept a Groupon credit note. 2. I am also still waiting for a refund on a pair of ‘Lounge pants’ after the totally wrong pair of cheaply made, thin, stretchy, nylon trousers were sent-both the design and colour were wrong. THERE WAS NO RETAILER’s LABEL ATTACHED TO THIS ITEM. These trousers were NOT worth the ‘original price’ of £40. I believe that this transaction came under ‘false advertising’. I DID receive a refund (22 Mar) for a pink fluffy hooded cardigan that was ALSO cheaply made with no Retailer’s label and was a totally different garment to the advertised picture. I was not asked to send this product back. I also believe that this transaction came under ‘false advertising’. 3. I am also asking for a refund from 12 Jumbo toilet rolls sold under the ‘CUSHEEN’ description. The real ‘CUSHEEN’ product is a soft, thick, good quality tissue. What arrived is a poor imitation; a thin 2-ply tissue that doesn’t rip off neatly. I also believe that this transaction came under ‘false advertising’. I have been in touch with Groupon so many times and am so disappointed that my problems are still not being resolved. I have waited 7 weeks.....

HORRENDOUS Company!! I purchased pants that offered a full refund if returned within 7 days of receipt. The clothing was sent with a HOLE in the pants and I contacted Groupon 2 days after receipt so well within my 7 days. They refused to help or answer a single question! Instead they cancelled my account. They stole my money, sent a DEFECTIVE item and wouldnt communicate! Shouldn't penalize the customer for sending them a DEFECTIVE item. Why do they not honor the item description? Why list that full refunds available if Groupon refuses to honor it? Why offer chat or email if refusing to answer any questions? In times such as these most companies are looking out for their fellow Americans, while Groupon is stealing money from their customers, ignoring questions and treating people like crap. I was a customer for many years but after the way I was treated and punished I will never use them again! Save yourself from these liars and swindlers!!!!!

Groupon has always been my go to for quick cheap deals, however that will never happen again!! Due to the virus The lit af tour Biloxi was cancelled I contacted Groupon immediately and was told that they have not received info about it being cancelled and it was in fact still on. After getting confirmation a second time from ticketmaster that it was cancelled I contacted Groupon again and was told the same thing. Well I waited for the date of the show ,March 28th,2020, and headed there to see that it was in fact CANCELLED I contacted Groupon a 3rd time and was told it was rescheduled til August I then told them I am active duty military Scheduled to PCS from the state in June I was then told I’m sorry!! I asked will I receive a credit for the 267$ I spent and I was told no! No refund, no credit, just a list in my behalf. I asked to speak to a higher up or manager and was denied. I then asked if they offered anytime of military clause as I could send my military official orders showing I am leaving and was still denied!!! This company does not care and it’s customers nor its military personnel who fight every day for your freedom! Military official PLEASE boycott at all cost unless you don’t Ming losing money!

I have used Groupon many times. Most recently I purchased a getaway in Niagara Falls which I have done in the past. When I checked my Visa statement they charged me $170 more than my invoice. Apparently if there is no C on your invoice you will pay USD but this will not be indicated on your invoice you have to read that very small fine print or their payment policies. They will NOT put “USD” on your invoice. Very misleading and in my opinion a scam. Will not use Groupon going forward. Be wary when using this company. Thieves and scam artists. This is the ONLY time they have charged me in USD. Customer service did not offer to rectify or assist. Very disappointing. Will NEVER use Or recommend Groupon, will warn all my friends and family. What else is in your fine print and policies that customers need to be aware of before using your company???

Pay your money for the groupon deal; then watch it disappear! I have bought more than one groupon, and most recently the dropps.com groupon for $100 was only worth $64.00. I'm done with dropps.com. They offer this deal, but the purchasing process is not transparent. Dropps.com knows this since many have complained, and they openly admit to having taken no action to rectify it. They simply do not care that promoting their company through groupon can lead to such situations. They will tell you the fine print on groupon discloses the one time purchase limitation, but dropps.com does not reflect this important detail during the purchasing experience.

HORRIBLE. Two things. First accidentally ordered two of the same thing. I tried to return the package following the customer support video that Groupon utilizes. The URL was not hyperlinked and did not allow me to click on it. It now says that groupons page is being overflowed with customers and cannot function when I attempt to return the package. I want Groupon to refund my money immediately and give me a return label to return the extra package. The second grievance I have pertains to an item that was supposed to be delivered a month ago. However, Groupon inaccurately labeled my mailing address. I live in an apartment building. Groupon did not add the specific apartment number I live in. Just the address of the main building. I have this knowledge because I talked to FedEx customer support (because they have people you can actually talk to when you need help). FedEx informed me that only the shipper can change an address on something that they have shipped and there is a $16 additional charge that Groupon will have to pay before I am able to receive my package. I want Groupon to figure out this issue and deliver my package. I want two things. An immediate refund as I have wasted too much time on this and my package to be delivered before I die. I WILL NEVER USE GROUPON AGAIN BECAUSE OF HORRIBLE CUSTOMER SERVICE. CORRECTION.....NO CUSTOMER SERVICE. I advise whoever is reading this to do the same. You can buy mediocre products in other places that actually care about the customer.

My daughter bought me a massage on Groupon for my birthday. I did not receive an email with the gift, ever. My daughter provided me the details she had from her account. After 4 months... it was issued June 9, and expired Oct. 8. I finally got around to use it and it had expired. I was told by the company to just contact group on to have it re-issued. Sounds simple right? I finally found an email address, no phone number exists. I sent the information I had which included the group on number and the bar code they scan to redeem it, my daughters confirmation for purchasing it. I got a response from Rahul asking for a long list of items, including what card was used, what my daughters name was... even though it was on the documents I sent twice. The list was lengthy. I sent him everything he requested back. He responded by saying the name on the account didn’t match my name. OMG! It clearly has my daughters name which has the same last name as myself, and on the space of who the gift was for it clearly has my name. I have read countless reviews about how difficult it is to deal with Groupon & have now experienced it for myself. They seem to be making it impossible or at least extremely difficult to get something Re-issued. I would never buy a group on unless I was on my way out the door to use it and its from a company I already know. Just not worth all the time I’ve spent trying to get a $45 gift re-issued. So long Groupon!

Groupon is a waste of time and money!! I have purchased three deals now, one the company no showed on me twice which resulted in two days off work which the service was never done, then they graciously allowed me to transfer the money I had spent to a new Groupon. That company went out of business right after doing this. So amazingly Groupon refused to refund the money yet again and allowed me to use the money already spent to purchase other Groupons, well that one the product is sold out!! Their customer service may be great, but they are shady and a waste of time and money. So now I have credit to use, only to have to waste time again when a fly by night business/service is sold on there!! I would never recommend them!!!!

Never buy an event from groupon unless your ready to be throughly dissapointed! Bought a ticket for Brazilian steakhouse dinner took the family out for 140$ travelled two hours to basically be hurdled in like cattle no organization in the hour ea ne a half long line up. People yelling and fighting. Cops were in walking around dining area and the food was not Brazilian steak house it was meat and potatoes on hot plates. By the time I made it up to the food after nearly two hours of waiting in various lines there was no meat left! Waited so long desert was already put. Had 15 minutes to eat my dinner and dessert before being rushed into theater area for show that took another half hour to start. Zero help or sympathy from customer service. Dont trust groupon pr Lincoln Alexander centre!

On September 27th I bought tickets for Fright Night at Thorpe Park on Tuesday 2nd October. The resort was actually closed 30 Sept - 2nd October, so I obviously could not redeem the voucher. I had live chats, telephone calls and emails with ticket numbers, but nothing gets sorted out. The email support team promise to come back and send emails that are gobbledegook. But there is no apology from Groupon. And I have yet to receive a refund! And it is now nearly four weeks that they have been holding on to my £78 - which to my mind should have been refunded immediately they realised they had taken money for an event that didn't exist. The Groupon customer service is absolute rubbish!

Bought $300 tickets from Groupon for the San Diego Zoo Safari for family birthdays, but was never given the vouchers. I couldn't get a hold of anyone on the weekend. I tried getting through to them the following week, and I spoke with around 8 customer service agents, two of which hung up on me and one stopped typing on the app chat and ignored me for 35 minutes before I finally logged off. Just give me my tickets or give me a refund, but don't do this round-about business when I have spent so much money. I will never buy from them again and I love online shopping and deals, it's unfortunate that we cannot trust these companies that promise great service. This isn't a rant, this is facts - they are unprofessional and shady. I don't recommend that anyone shop here.

I used groupon 4 times The first time I purchased dinner at an Italian restaurant and in 2 weeks the restaurant closed and lost my money The second time I purchased a yoga classes and it was good The third time I repeated the yoga classes but couldn’t use them because I can only buy this special once. It was my mistake of not reading the small print but when I called they were nice on the phone but they didn’t help me. 2 weeks ago I purchased a pair of silicone gel. I paid and didn’t receive the product. When I went on the site to track the shipment. The note says product not available and no tracking available. Bottom line this is not an honest company I will never deal with them again and will make sure not to recommend them to anyone

I was sold 2 tickets to a production and the date and time of my ticket there was no show. We had tickets for 7 p.m. on Sunday, and the last show was at 2 on Sunday. When I contacted Groupon, they said I had 24 hours or whatever from the time I purchased it to ask for a refund, but how did I know I wanted a refund until I got to the theater and there was no one there but us. They refused to refund my $50. I have used them for years, but will do so no more. I intend to give a negative review across social media and wherever else I can. This is not good customer service. Purchase from them at your own risk.

I am absolutely disgusted by this service. I purchased a luau in Myrtle Beach from groupon. When we went to the event, the owner of the restaurant came to talk to us personally saying that the luau had been cancelled over a year ago and grouponstill has not taken it down. He gets up to thirty people a night that he has to tell this to and he showed me emails asking Groupon to stop. I cannot write a review on this event as Groupon does not allow it. I cannot find any contact information to reach Groupon. I did find a phone number for the "corporate office" but it led to a man cursing at me saying horrible sexual things that completely offended me. I will Never Use Groupon again and warn you deeply about the "luau" in Myrtle Beach. Also, I have found that many of these offerings are actually cheaper directly through the event websites. Completely appalled with what I had to go through. Guess I have to go through the bank to get my money back.over $100 by the way.

If I could write a zero star review I would! Because of Groupon and the lack of customer service I have been battling to get a refund for what seemed like forever. I lost my car and in result lost my job because that refund was the last 50 dollars I needed for my car note. I will never be using this app again because of the misleading information, terrible customer service, and non-responsive behavior. I will never EVER recommend their service to anyone. Note to anyone who makes a purchase and then later gets a message saying you can’t use the groupon, DONT EXPECT A REFUND BECAUSE THEY WILL FIGHT YOU TO NOT GIVE IT BACK.

I purchased a coupon for Flowers and the flower company only gave me half the value of the coupon. When I tried to get a refund from groupon they gave me the run around. I had to make several phone calls and e-mail communications before I got my refund. I wasted about 2hrs. of my time trying to use the coupon and than trying to get my refund. They tried to give me a trade in value instead of crediting my credit card. Just to keep my business. But I wanted a refund to my credit card., which I finally got after asking to talk to a supervisor. I will not use groupon again. I've had nothing but problems using their coupons. You can call the companies they advertise and sometime they will give you the same discount without the groupon coupon.

Never purchases a service from Groupon. I purchased Lash Extensions coupon to use with Laura Warren at Meraki Salon & Spa. $88 was the price. I set up the appt. she changed the time. I got the lashes. They looked great but all fell out in less then 3 days. I contacted her and she said that she would put on another full set. Set up another appt only for her to change the time on that one too. Then while I was driving to her place you text to say that she needed to cancel and reschedule AGAIN. That was enough. I've only made two appt with this person and she has changed the times on both and now canceled 24mins before the appt. time. I already gave her 1 chance and the lashes are to last for weeks and didn't even last 3 days. I said that I wanted my money back. She said NO because I purchased the coupon with Groupon and I needed to contact them. Contact Groupon and they don't back up services. They said because I used the coupon there are no refunds and I have to take it up with her. Perfect scam if you ask me. Groupon promote crappy service providers and won't refund because you use the coupon and the service provider won't refund because you purchased with Groupon. I paid $88 -$20 tip for nothing.

I’ve had pretty good luck with them in the past but lately I’ve had issues I’ve used them many many many times without issue but I’ve had problems when I’ve hit the wrong button and ordered something and try to recoup my money immediately their operators don’t seem to know what they’re doing and drag their feet about what to do especially when you give them your email address and everything they want you to go to your email and give them the number of the email they supposedly did not send you with some kind a come watch that sometimes every other time I’ve noticed when I purchase something when I don’t understand is why they don’t have a one 800 number so people who are not computer savvy can contact them but I guess Groupon is too good for us baby boomers so as far as I’m concerned I will be no longer using Groupon as of this point forward due to the incompetence of them not being able to give my money back and a timely fashion and I’m trying to time it out to where I can’t get a refund I will use my last two Groupon’s And then I will be canceling my account and never use you guys again hope everybody follow suit who’s ever had an issue with you guys maybe if enough of us do it cancel our accounts you guys might realize you guys might be wrong

I had a terrible experience with GroupOn. In November 2018, I reserved a hotel through GroupOn (anticipating attending a graduation in May 2019). This week (April 2019), I decided to call the hotel to confirm my reservation, and they had no record of the reservation. Subsequently, I reached out to GroupOn via live chat. The representative assured me that they would contact the hotel to confirm the reservation, and I had no need to worry. The next day, I called the hotel again. There was still no record of a reservation. I reached out to GroupOn via live chat again. I asked for a refund, and was denied. The representative assured me that they would contact the hotel. However, I came to know that the hotel was now booked because of the upcoming graduation. How was the representative so sure that I would have a room? They asked me to patient, and they would "escalate" this with their priority team. Nevertheless, I cannot have a refund. So now I paid $199.98 for empty promises? I am extremely disappointed in their services, especially after being asked to be patient. I planned this trip in November (5 months ago). While writing this review, they finally issued a refund. Now I have no where to stay despite "booking" this hotel last year. They are very disorganized, and I advise that you be careful while planning vacations, trips, dates, etc. through use of GroupOn.

I have used Groupon to advertise my business in the past and the only reason I would give them any stars is because their platform engages a large audience. Beyond that, Groupon operates a business that is not only unethical, it is crossing the lines of engaging in illegal practices. I strongly urge any business thinking of working with Groupon to use great caution! Groupon allowed an advertisement to be posted using my company name and business location without my permission. Not only did they post an ad without consulting (I operate a sole proprietorship) but they absolutely refused to take it down when I notified them. I was told that as long as someone operates as a sub-contractor, they can advertise using any business location they chose. Groupon did not request or receive any documentation to show an affiliation with my company or location. When I spoke to Groupon and told them that I did not have a sub-contractor working with me nor did I want anyone advertising that they worked out of my business location. I was told there was nothing that they can do. They refused to take it down. I am baffled that Groupon allows anyone to sell vouchers without requiring proof that they are in fact a legitimate owner or employee of the advertised establishment. Not only is Groupon promoting false advertising, they are potentially creating false reviews for an unknowing company. I truly hope that The Better Business Bureau looks into this practice further as it could be detrimental to small businesses.

I cross-check prices for most products I buy. I'm currently searching for the best price to purchase one product and found a lead to groupon. the Groupon deal was only slightly less than another seller, but what was shocking was that Groupon advertised that item as 85% discounted. It was shown as a $299.99 item, sale priced at $44.99 My own price research across 5-6 sellers of that product showed the full retail range between $49.95 and $70.44 No one sells that item for $299.99. And to be clear - Amazon regular price for this item is $49.95. Not a sale price. Needless to say, I will not be buying this item from Groupon just to save a mere few dollars. Additionally, when I searched directly on Groupon for this same item, it was shown as regular price $350. and the Groupon deal was $165. (!!!!) Unbelievable! (Wow, whoever falls for that one pays 3x usual retail. And that seller pays Groupon's take, which is huge and still sold that item for more than everyone else online!) I'm really disapointed!

Bought four Groupon vouchers for my family members as a Christmas present. My sister had a terrible experience with 'element therapeutic' for her full body massage or facial. She arrived and there was no one about, no receptionist nothing. My sister waited and no one turned up so eventually she left and texted the woman. The woman eventually replied to state that she had been off ill, they rearranged. My sister then went for the rearranged appointment and the lady was late again and had overbooked. She came out and said to the clients pick among yourselves who gets to go as I'm busy. How unprofessional ! My sister was seen but the massage was rushed, not a relaxing experience and was not even near the full 60 minutes. Contacted Groupon regarding this explaining how disappointed I am with their service. They replied and offered me merely an apology. Absolutely disgraceful service. Do not use this website

I purchased a ticket to a liberty arcade virtual reality located in Glassboro New Jersey. On the Groupon instructions it advised “Walk-ins only, no online reservations.” if I lived in the New Jersey area I wouldn’t mind coming back at another time due to a party about to start at 3:45. The staff advised that my family and I would need to come back around 6 which was impossible because we traveled to this arcade from Philadelphia which is an hour and a half ride from this arcade. My son was excited for this experience and was disappointed that we now have to go home because I don’t know anybody in the New Jersey area or any activities to do because I am not familiar with this area. I am not interested in visiting this virtual arcade again and will do another review on the actual company and Groupon for a refund. Communication should of been better announced in the Groupon.

Hi there I’m very unhappy about my experience. I completed a booking via groupon for a night stay. And due to emergency circumstances I’ve tried to request a change of date for the booking. Both the hotel and gropin have been contacted and between them both they are putting the responsibility of changing the date on one another, which has been a very frustrating experience. I really can’t see what the issue is, I’m not asking for my money back or to cancel. I’m asking for the date to be pushed back. Will not be booking a stay via the hotel or groupon again after this poor experience and would like someone to get back to me regarding processing a formal complaint for the poor customer service of both parties pertaining to this booking

Been a customer for 5 plus years. Have always had small issues but in the past month i have had three large ones dealing with money being taken from my account without my consent or without good reason. I have made multiple emails because you can’t contact them by phone, demanding to be called by phone because stealing money from someone’s bank account is beyond unacceptable. Not only do they refuse to call me, but it’s almost been a month now and i have gotten no insight besides being “hung up on” through online chat and an email saying “were gonna send this to management” and get back to you. No! Call me now and that’s deal with this today. Oh, not too mention, last time they took money out of my account without my permission. They refused to put it back, instead refunded me in Groupon bucks demanding that i spend the money they stole from me back on their business.

The customer service team from Groupon is really disappointing. I bought goods for my cat in December but they delievered the incorrect goods to me at a really late time in January. I contacted the customer service team and they were with little help at all, especially the one called sinjo. I spent over $100 on the purchase and he advised me to keep the incorrect goods and Groupon could refund me $10 credit, which means I have to bear the loss of money!!! Another way is to return the goods and get the money refunded, which I chose this way, but Sinjo started to ignore my follow up emails and did not update me any process of money refund. After the whole period of time, I get my refund in FEBRUARY!!! It is a waste of time to shop on their website and they do not even make up for their fault.

I have been a long time member of Groupon. I have 20 expired Groupons that I have either forgotten about or a life even Thad happened. They are unwilling to even help with any of these Groupons. Which I understand policy that you can still use some of the expired ones, which is great and fine, but something like a cleaning service I’m no longer in the area for or an event that I was unable to attend, they are unwilling to at least issue credit towards my account. For this, I will no longer support Groupn. I tried to call customer service and this lady had the nerve to tell me to keep my child quiet. Sorry that babies cry and as a mother I have to multi task and change a diaper full of poop so my child will stop crying and not have a rash. I think it was so rude to tell me to basically shut my baby up. I used to think Groupon had great customer service and I used them often. I’ll take my business elsewhere

At first, I loved Groupon. Seriously an awesome way to buy and do the things you want and get great deals. Until recently, I made four purchase orders for bedding and curtains. I didn't catch it until after that they were all being delivered to my old address. There is NO number to call and get ahold of anyone from Groupon. None. Nor is there a way to contact a live agent online like they stated. Basically, they misplace all responsibility onto the merchant which is not right when they made the shipping error, not the merchant who is just delivering the products where they are told to. I tried using the Groupon "customer service email" to which they state they will respond within 24 hours. It's been a week and I have sent two requests on this with no answer. I also tried to update shipping address but they require to run your card... twice! So I am getting double charged for their mistake. I'm very frustrated and upset that when I have spent almost $200 with them, I get no service or resolution. I want my FULL refund or for them to actually send me the stuff I ordered to my correct address in Liberty Lake, WA.

I use to use them all the time. But unfortunately I will never use them again. I paid for 2 nights for a hotel in New York. I live in Ohio an there was a huge winter storm that weekend. There was no way we could make the drive an be safe. Groupon said they couldn't do anything about it. I was asking for a refund just didn't want to risk my life an loose money. Simply tried to get it rescheduled till the next weekend. They told me to give them the info of the supervisor I had spoken with at the hotel saying it's was fine to reschedule. So they played games with me for 2 days going back an fourth till they finally told me to go screw myself. An they won't let me reschedule they just took my money

I recently bought a refurbished Roomba on Grouon. The warranty states "This product is fully tested and refurbished to thefollowing standard: 1) The vacuum functions the same as a new product 2)The included accessories perform as new 3) Packaged batteries hold a charge. Note that minorscratches and scuffs on any surfaces are not covered under this warranty. Your vacuum comes with a 90-day warranty." The product did NOT function the same as a new product from the first time I turned it on. It would run backwards, spin in circles then give me an error message about a bumper. I could clearly see that one side of the bumper wasn't working properly. Whatever refurb genius put this back together did not put it back properly because one of the plastic tabs was not in place. I also find it hard to believe that this passed any test and was given the ok to sell. I took it apart and put it back together myself, mind you I am not at all handy. That seemed to fix the bumper problem but now it randomly stops for about 10 seconds. I know this is not normal because I owned a refurbished roomba of the same model prior. That one was from Groupn also and only lasted 9 months . I wont be ordered from Groupon in the future

My wife just recently started using Groupon and what we recieved she was happy with. However, she has received less than half of what she ordered and the post office hasn't even recieved the rest yet. You cannot talk to a real live person, only "chat" with a robot for customer service. I wish we had read reviews before we ordered, or we wouldn't have ordered, as over 99% of the reviews are 1 star, which I presume you are not allowed to comment with 0 stars, or there would be mostly zeros. If it sounds to good to be true, it probably is. So far, I would recommend to never ever ever do business with groupon. I wish we hadn't.

Groupon is offering promotions for a photo printing company. The items ordered through this merchant were never received by the consumer and each effort to communicate with the company was unsuccessful. After numerous calls, the company finally stated that Groupon needs to refund for the voucher. However, Groupon refuses to do so. SO now money for voucher thru Groupon and the shipping and handling thru the photo company have gone with out any actual product being received yet neight company will take ownership of this customer service flaw. I will never purchase through either company again. Groupon, being a representative for numerous merchants, should have more valuable ideals for maintaining good customer service.

If I could give them zero stars I would. I purchased a complete interior and exterior auto detailing Groupon for a "verified" business on Groupon.com. On the day of my appointment, I come to find the "verified" business doesn't have an actual location, only a faux location so as to be valid on Google Maps. I heard this from the owner himself and relayed this in my initial complaint to Groupon. The owner of the business was extremely unprofessional, acting groggy and confused about the previous conversation we'd had to confirm the appointment date and time. After consulting with Groupon about getting my money back I was instructed to trade in my Groupon voucher for another. Upon doing so, my paid/valid amount dropped from $82.50 to $66. I refuse to continue putting money into a company for a service I was planning on receiving over a month ago. Now I am behind on my car cleanings, and out $82.50. Terrible.

Horrible experience every time I deal with them. They just don't care. I hate Group on and won't ever be using it again. First experience is I booked a tour with them which has a validity for 3 months and they don't me after buying the group on that the availability on only there on the weekdays. So, I had to put a leave on a weekday and go to the tour. Horrible. Now, I got a group on gift for a very nice restaurant. They allowed the booking on a day when the restaurant is closed. I got my makeup done and went along with my husband just to find out that the restaurant is closed. And now the group on says it is expired. When I contact the customer support, they are telling that they can't regenerate the gift voucher again, instead the person who gave the gift had to contact them. This is horrible service. People don't use them.

We got tickets in Sept for a Dec Holiday Trans Siberian Show. Was a holiday gift to each other. We were very excited about the night out BUT when we got to the show our seats AND EVERYONE else that purchased Groupons for the show were in the top section of the venue, Last two rows AND behind the stage. We could see nothing and it was a light/sound show. You could not even see the big jumbo screen behind the orchestra with the lights and special effects as we were behind the stage. Everyone in the section was so disappointed and feeling totally ripped off that NO ONE ever even applauded during the show. We all just sat there silent. Then we find out that we actually paid MORE for our tickets than some people on the floor that purchased them 2 days before the show at the venue. Disgusted - we left midway through. I will never use Groupon again for show tickets. We had paid $110 so not exactly cheap. To make matters worse, I had contacted Groupon trying to find out where our seats were a few weeks before the show and Customer Support's ONLY response was : Kevin Q, Dec 5, 9:56 PM IST: Hi Susan. Thank you so much for contacting Groupon Customer support. At the meaning time I see you were interested in this deal https://www.groupon.ca/deals/passeport-micro-brasseries-2 if you want I can help you placing the order and give You 5% off.

If I could give Groupon a negative review I would. Keep a close eye on where your packages are. If you wait to try and find a package that hasn't been delivered, they can tell you that you've waited too long and you're out of luck. We waited approximating a month as we were not concerned because we ordered well in advance of Christmas. Even tho the tracking shows it was never delivered they won't give any refunds. Also their customer service is very hard to get ahold of. I searched and searched for a phone number only to eventually email and wait over 24 hours for an answer. Never again will I order from Groupon.

My wife and I purchased a remote control car from groupon..we came across a deal that said this car was 499 and we paid 50.00 dollars for it...we thought this is a great deal...when we received the item..it was a car probably not worth 30 dollars...Then a couple days later this same car was posted as 79 dollars but u pay 31.99...we called costumer service and spoke with a lady she called herself Robert..she said that the resolution she came to was for us to get in contact with merchant..I then ask for a supervisor..I talked to Mark who I gave this information to.he also told me to call merchant..this as I know is false advertisement..we did not receive a 500 dollar car..I also told Mark this is not just going to go around..Now this purchaseis being followed by 2 other purchases..We need answers...Our Christmas is messed up..I'm not going to stand for something I'm wrong about..but I will defend my rights..Whomever is responsible for these false advertisements need to be accountable for this..

Rarely use Groupon but decided to try. Booked hotel through Groupon. I booked the wrong night and needed to change dates. so unbelievably Frustrating when 1. cant go anywhere on site due to “coffee spills” (lazy)and whatever other lies they feed their customers (LIARS). Second of all not able to talk to a live person about anything. I can imagine you couldn’t keep a single employee because of being lazy, lieing, greedy, employers, leaving all the complaints to lower employees. Newsflash Groupon you continue to treat people this way it only comes back around! GROUPON lies about its deals and does not hold true to its values they say they do but I suppose greed out weighs value and respect. Specially in this companies case!!!! Groupon it wrong to LIE TO CUSTOMERS ABOUT YOUR “values” and it is wrong to pretend that you have any resemblance to social understanding, you have no value and eventually that will be what causes your inevitable Bankruptcy. The green in your logo says it all. I will never buy or use company again, I will never be fooled by your down right lies again! To future customers of Groupon, you know that saying, if it sounds too good to be true it generally is... in Groupons case that should be Its new company motto.

I purchased a Holiday gift for my daughter. It arrived broken. Groupon does not have an inbound number for customers. I chose text chat. I was told they have no option to replace the mirror. Less than 2 weeks before xmas! They said keep the broken item and they will refund me. It takes up to 2weeks for refund. The chat was horrible. I asked an explanation why i could purchase one again but not return this for replacement. The responses where not matching my questions. I then asked if I was speaking to someone in the U.S.A. I was told "No", . The chat center and customer service center is from India. They should put agents on who are fluent in English when dealing with customer service. I would never buy from groupon again.

TERRIBLE! I tried to purchase a decanter literally 10 times because every time I spoke to a customer service rep, they said they would reset my account and I should be good to go after 24 hrs. So I kept calling and at one point I have $20 off which I was promised and now they won’t even call me back. I keep getting emails that they’ve tried reaching out to me but I have my phone on me all the time, they never call. I even made a new account and used different cards but it will not work. Other sites say that this place is a scam and honestly I believe it. I do 95% of my shopping online and I have never had this problem, I have even shopped on websites overseas with 0 problems

I had a reservation in the 30th for a hotel and a day prior. I called to confirm my reservation. And hotel couldn't find my info. Contact back to Groupon and they said they will take care of this with priority. And no respond. The same reservation. I contacted Groupon over the phone and they told me. That someone will contact me before 2pm. But no reply from Groupon until my check out date. They send me an email. That they finally got a confirmation of the hotel. That is 2 days after my reservation. And I complained with them. But it's been a week and I had not hear from Groupon at all. Really desapointed.

I bought 2 Merlin Annual Pass from GroupOn thinking it was a sale for $109. When I got there to get that pass, the same ticket was at $89. And today, when I was looking at the Merlin's official website, the same ticket is $65 and the one on GroupOn is $89. Also, for our anniversary, I had bought lunch for 2 at Swissotel. And when I was trying to make reservations, there were no availability before the voucher expiry date. I got in touch with Swissotel, they were nice enough to book a date after the expiry, I had to make other plans for our anniversary. These are my worst experiences. I recommend you check directly with the vendor 1st before buying from Groupon.

I had an enquiry regarding delivery of an item. I logged into my groupon account and went to the order details. Only then do you realise once you try to contact customer support that the page you are supposed to use does not work at all and the phone no they supply on their site for customer support does not exist? After trauling the internet i managed to get a number which actually worked and got through the pre phone maze to speak to someone ref my order. Not only did they not fully understand my query, but when i asked them for their phone no, they didnt even know. Poor, very poor service from this on line co, i for one will not be ordering again.

I purchased an Food and Environmental Allergy and Sensitivity Test with Digestive Health and Metabolism Analysis from The Allergy Testing Co. on September 26th and still haven’t received the results. According to the Groupon, I should have received the results within 14-28 days of mailing the information (mailed on September 28th). I verified the tracking number, and my package was received by the company. It’s now been almost 56 days. I sent an email to them day before yesterday requesting status, but I have received no response. (There isn’t a phone number listed anywhere on their website.) Just need to know the status so if I have to resubmit the information (ugh), I can do it before the Groupon expiration date. Any help is appreciated.

I tried to buy things on groupon, i ordered 6 things, they sent me 2 emails saying orders had shipped and 4 emails saying payments couldn't be processed. I called my credit card compnay they said there was no issue with my card, I used my card to buy things at a local store, groupon emailed me four times everyday for a week telling em thy couldnt process the payment, and asking me to change my card, so i changed to another credit card and it still wouldn't work, I've emailed groupon and they never replied, I called and was put on hold for 45 mins after which i hung up, I tried their online chat but noone responded to that, there seams to be noway to speak to anyone who works for groupon, so far I have been %100 unable to contact groupon in anyway, I want to buy substitutes for the items they cannot process payment for, but what if i buy the items somewhere else and they end up charging them to me, I just want to be able to resolve this issue, but they seem to have no customer service department

I placed an order for 3 different items. I received 2 of the 3 items in the expected time frame per the Groupon emails. My last item was shipped and then the info never updated. More than 2 weeks after it shipped, it has never arrived. Customer service was useless in doing anything to try to determine what the issue was or taking any additional time to look into replacing the item (which had already been paid for out of my bank account). Instead of making any effort to find or replace my paid item, the only thing Evanth from Customer Service offered was a credit or refund. I chose a refund as I will not be doing further business with a company that does not fulfill their obligations. Guess I’m going to shop on Amazon. Very disappointing experience.