Name: Royal Caribbean International
Rating: 4.2

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DEB Clinton, MD

We are hooked on RCI...Thanks to travel detailing..Every cruise has been awesome..Food always great, cabins always clean and the friendlist staff you could meet..

11 years ago

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Ralph Simpkins Millville, NJ

My trip was in Jan.2015 from New Jersey to Caribbean. I was most impressed by the ship and the staff. Enjoyed the many things on the boat to due. Looking forward to going again

11 years ago

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Monica Orlando, FL

My first and only experience on a Royal Caribbean cruise was in April 2015. It was a group cruise and we had approximately 90 people in our group that also included 3 private open bar cocktail parties. Without draggin this out into an extremely long review that most will not read in it's entirety, I will keep it short & simple: The food was sub par. Maintenance was less than expected. Cleanliness left some to be desired. But the final straw was that Customer Service & Satisfaction were DEPLORABLE! Not only did they have some making up to do by the time I got off the ship, but then they drug their feet and took over a month to respond to my almost a dozen attempts to contact a rep through multpile sources and then still finalized with a completely unacceptable 'offer/resolution'. My resolution is that I will NOT cruise on Royal Caribbean again. I'm not happy about that since they have the largest ships packed with the most up-to-date activities, but I REFUSE to pay that kind of money to be treated like I was treated. My money spends just as good on Carnival and I always have a good time and get treated like royalty on THEIR ships!

11 years ago

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H LEIBFRIED Fort Stewart, GA

HAVE SAILED WITH RC OVER 12 TIMES. I CAN SAY UNTIL RECENT HAD NO PROBLEMS. THE FOOD IS NOT AS GOOD AS IT SHOULD BE, SAME MENU FOR THE LAST 4 OR 5 YEARS. ENTERTAINMENT NOT THE SAME AS BEFORE. THE AUTOMATIC TIPPING HAS RUINED SERVICE. THEY TELL THE STAFF YOU ELECT TO NOT AUTO TIP, WHICH IS A SHAME. I TIP AND TIP WELL FOR GOOD SERVICE. SINCE THIS TIPPING PROBLEM SERVICE HAS DECLINED, THERE IS NO INSENTIVE FOR GOOD SERVICE. ALWAYS LOVER RC, BUT LOOKING ELSEWHERE FOR BETTER SERVICE.

11 years ago

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Barb Kent, OH

RoI have always done Princess cruises and one time I did Royal. I was very disappointed because all the Princess ships are gorgeous and the one Royal I went on was very old and really needed updating. The casino still used the "tickets" when you cashed out! Turns out after my cruise on Royal, the ship was going in for a total rehab. Went back to Princess and probably won't do another Royal because of that. They shouldn't have such old ships out there. They should take these ships out of commission before they get that outdated!

11 years ago

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DARFRENTE T NIBUNGCO Lady Lake, FL

My family & I went on a caribbean cruise on RCL's Oasis of the Seas fr 5/2-5/8/15 & we enjoyed it except for 2 unfortunate incidents when we were charged automatically for the photos we purchased as a package that we already prepaid even on the 3rd day of the cruise that caused me to fall in line at the photo studio wasting unnecessary time to get my refundon the 2nd to the last day & when I received the johnny walker I purchased was missing the bottles i purchased had to call & wasted my time again to send my purchased bottles into our room the day before disembarkation! i never got a comment/critique request till I saw this on FB!

11 years ago

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Suzanne Toledo, OH

Royal from the time we got to your bus transport to the end of our cruise it was HORRorible. Your rep at the airport was neglectful when ask for help to push wheel chair to bus which she told my husband to push himself. (I told her I was unable ) so he had to roll himself all the way to the bus where the wheel of the chair got caught in a grate and tipped him over. She stood there(next to him holding a phone) and didn't call for help Everyone getting on the bus saw what was happening.The bus driver had to help him up.He was hurt.He was able to walk short distance but was in pain.When we ask for a chair during the fire drill we were sent back and forth from one station to another and refused to be let in the auditorion to set .HE passed out and end up in the ER room. We had to cancel all our excursions..He spent most of his time in room . We where told that the $500 ER bill would be taken off but it was on our bill and we where sent down to ER to get it of while we where leaving the ship. I knock several times and called for assistance there on the phone and no one would answer till I pounded on the door and told the nurse there what we needed done. She told use to sit across from her desk and wait for DR to take it off. While we waited 20-30 minutes all she did was pick up the phone when it rang and push a button and hang up. Never talked to anyone. Now I know when I called I was put on hold like every other call that came in.She didn't talk to know one. YES it was a bad cruise which my husband was treated for 2 months after the accident for kidney and back pain from both falls.That was the second time we tried Royal and extremely disappointed. NO ROYAL TREATMENT ON THAT cruise.I did send in the required paper work reguarding the accident but never heard from you all again So I guess thats your ROYAL treatment And whats with NO coffee station after 9 PM.You afraid someone might steal the coffee pots??? and had a hard time finding something to eat other then room service.after 9

11 years ago

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Janice Palmer, AK

We love Royal Caribbean Cruise Line !!! This is the only cruise line we will travel on. Have tried a couple of other cruise lines in the past but stay with this one !

11 years ago

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Kathy Bedford Higginsville, MO

We have done 5-6 with RC. NEVER going with any of the others (we tried 2 others) when we have found the best. I am so ready to book another cruise to the Caribbean.

11 years ago

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Jennifer Hall Salem, OR

We took our first cruise in April to the Western Caribbean and had the best time! There is something to do for everyone at every minute of every day! The food is amazing as are the drinks! Best vacation ever!

11 years ago

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Barbara Payne Springfield, MO

Royal Caribbean is the BEST !!! Sailed with them approx. 11 times. You can be as busy as you want or just relax and do nothing. Never a bad experience.

11 years ago

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Kathy Loflin Houston, TX

I have been on 6 cruises and have enjoyed all of them. Ready to go again! Love that I can unwind and relax for a time. Great food and very good entertainment!

11 years ago

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Monem karim Brooklyn, NY

Was on board of Allure of the seas, with my wife, on 2011 ! We Enjoyed every single moment : On shore, Off shore ! It was a real pleasure, and we just looking for the next trip we can do, w/ same cruise team !

11 years ago

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Gloria Palau Jamaica, NY

I had an amazing time back in May when I went on my first cruise with Royal Caribbean Liberty of the Seas. Very clean. Staff was amazing. Food was great. So much to do.

11 years ago

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Renee Sheehan East Stroudsburg, PA

The Explorer was my first cruise with Royal, the following year we upgraded to the Allure, this was the most amazing experience of my life. Last month we were on the Oasis; overall it was a good trip but I feel the service has gone done hill. There were 8 people in my group and we all felt the same way. That being said my next cruise I think we will be giving Norwegian a try.

11 years ago

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Nita Saltillo, MS

Royal Caribbean has wonderful cruise ships. I went on my first cruise this year and can not wait to go again. They are the best and the staff is wonderful.

11 years ago

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Janet Jasper, AL

We have cruised Royal Caribbean several times and had great experiences until we cruised out central Florida. We stayed one night in Cape Canaveral and cruised the next day. The ship will full of young people from South America. These young people were rude and basically took over the ship. They jammed the elevators, were loud at dinner and out of control. The staff did nothing to stop this behavior. All the other passengers were unhappy but could get nothing done. This was our last Royal Caribbean Cruise. I like cruising out of Central Florida but did not like the behavior of these individuals. Our next cruise was on Norwegian and was much better. I had always recommended Royal Caribbean until we had this experience.

11 years ago

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Diana Jansson Minersville, PA

I was very disappointed with our most recent cruise on RCI. There were 5 of us in the party and they had us sitting at 3 different tables, the 5 year old at his own table. We stopped at Labadee only to be disappointed by the long lines, not being able to book certain activities because of another RCI ship in at the same time. They billed us for a water activity that we didn't do, but it was eventually cleared up after we got home. The food was outstanding as usual and our waiter was super top notch.

11 years ago

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Julie Ahlgren Ramona, CA

We have taken about 7 Royal Caribbean cruises and they are by far the best cruise ships out there!! Have tried two other cruises and they don't even compare.

11 years ago

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Myken Salt Lake City, UT

My husband and I went on our first cruise with Royal Caribbean. It was an amazing experience. From the food to the entertainment and outgoing and caring staff, it was one of her most memorable vacations yet.

6 years ago

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Jakob barre Norcross, GA

Had an OK trip at first kind of got sick from some other people that were on the boat I believe so I’m kind of upset about that I hope that there’s a way that they can work on this for next time. Maybe clean the deck better after people use things?

6 years ago

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Alyssa Hansel Tallahassee, FL

I love ROYAL CARIBBEAN! This bruise line has the best 2-week vacation packages. Super yummy food and drinks. Great excursions and spa packages! I've sailed to over 5 island countries with them and had a great experience!

6 years ago

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Rocio Diaz Jacksonville, FL

This is my favorite cruise I’ve ever been on regarding me and my husband. It has adult friendly activities, shows, and the restaurants are top of the line. It is on the pricier side but worth it nonetheless.

6 years ago

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Fay Falatea Kaneohe, HI

I’ve cruised with Royal Caribbean for 6 cruises. Best cruise line ever. The food, entertainment, the activities are great and keep us busy. The staff is great and room attendant was helpful every night.

6 years ago

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Stacey Price, UT

I went on royal caribbean with my entire family. It was nice and relaxing. Had plenty of food and entertainment. My favorite part was the line dancing with the staff and my family!!

6 years ago

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Mhorne182 Eagle Mountain, UT

Have always had a good experience on Royal carribean. The ships are nice and the service is great. The flow rider and water slides make for amazing entertainment. Would recommend to anybody

6 years ago

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Ronald Vincent Cheyenne, WY

We have been on many cruises and have used several cruislines but I have just booked my last cruise on Royal Caribbean cruislines. In May of 2019 we went on Radiance of the seas and was totally offended and disgusted by the show put on by the crew. This show contained sexual and explicit content!! It was totally disgusting and appalling and I was embarrassed to view this with my family!! I reported this to customer service but they didn’t care and blew me off!! NEVER will I EVER step on a Royal Caribbean ship again!!

6 years ago

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Mykahla Nelson Managua, MN

I love going on cruises! But it’s so hard to find the right one that fits your needs. Royal Caribbean International blew my mind with all they had to offer! The employees are awesome and really make you feel like family.

6 years ago

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Katie Carver Cheyenne, WY

We have been on 3 cruises with Royal Caribbean and we love it! There is so much to do and the food is excellent! The service is outstanding and crew members go out of their way to help.

6 years ago

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kylie bodell North Salt Lake, UT

We have been on serval Royal Caribbean Cruises and it is our favorite cruise line. The costumer service is always fantastic and are always so helpful and understanding. Will definitely cruise on Royal again soon!

6 years ago

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BMF Smith Washington, DC

Our first cruise was aboard a Royal Caribbean International ship, the Freedom of the Seas. We have since traveled aboard that ship again and neither the cruise line or the ship has disappointed us.

6 years ago

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Aunt Cathy Bay Saint Louis, MS

well, it's been 23 years since our first cruise and they are who we used. I was in awe the entire time. I loved that you could sit on deck and get free coffee.. I would sit up there and drink and read. But thankfully there were alot of things to do for someone who DOESN'T like the water! haha.. loved tea time. new experience.

6 years ago

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Louis pierocich Long Beach, MS

Cruised the Oasis of the Seas!! The ship is amazing and so big you don’t even feel like you are on a ship. Only minor issues to me seemed to be having to work to find things to do around the ship. Overall I still highly recommend it.

6 years ago

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Jacob American Fork, UT

Royal Caribbean is a wonderful cruise line. With top notch facilities and great partnerships, you are bound to have a great experience. The customer service is amazing as well. You truly get to relax.

6 years ago

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Sara Smith Riverton, UT

I have loved cruising and where else can you see an ice skating performance in the middle of the ocean. Royal has so much to do on their ships it is non stop fun every time we go.

6 years ago

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Kimmi Riverton, UT

Experienced a wonderful relaxing cruise. The staff was always helpful. The food was everywhere-there was something for everyone's tastes. They were easy to work with to find some great excursions. Some places seemed packed while others were less busy. We learned to avoid the more populated areas, there were so many places to go it wasn't too hard.

6 years ago

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Amy Fulmer Warrendale, PA

My son and i went on our first cruise with Royal. it was the best vacation i have ever had. Employees are super friendly and knowledgeable. Will definitely use them again for the next cruise i go on.

6 years ago

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Eric Smith Riverton, UT

We have been on a couple of different ships in the fleet, one newer and one older. The newer ship was so much for fun with more activities, more shopping, and a much better showroom. We will continue to be cruising.

6 years ago

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Brielle Spencer Pleasant Grove, UT

Fantastic! Would go back anytime! Crew was so nice and great! Kept on schedule and never got bored one board. Met great people!

4 years ago

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Daniela Garcia Miami, FL

This is the best cruise line thus far. I love royal Caribbean. They’re clean and their destination choices are amazing.

6 years ago

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Nichole Hiatt Eagle Mountain, UT

Our cruise ship was very nice, a little dated, but everything seemed to be well kept. The food choices were great and we loved the frozen drinks they served.

6 years ago

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A’lea Richardson Lakeland, FL

Love this cruise line. Great food, and I appreciate their age limit only being 21. Would definitely cruise with them at any time

6 years ago

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Laurie Orlando, FL

The worst customer service I have ever dealt with . Over priced and will nickel and dime you. Instead of making something better, they (including a supervisor) will not help and make NO effort to be accommodating. I will tell you to save your money, go on Norwegian. Amazing food, service and drink package is FREE! They have new ships that will rival RC too.

7 years ago

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Kristin Pleasant Grove, UT

I took this cruise line for my very First cruise. It was everything I hoped it would be! We enjoyed the cruise excursions in Mexico.

8 years ago

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Ron Lodowski Clifton Park, NY

Just finished a cruise on the Freedom of the Seas and could not be happier! Next up? A nine day cruise on the Anthem of the Seas. Can not wait!

10 years ago

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bburlingame Biloxi, MS

It okay but the point system said I achieved 21 points before my last cruise .I was going to choose another cruise I stayed at 21 points and they didn't put me up another level so I didn't book another trip. The mini suite was good but the food was not up to cruising experience.

10 years ago

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james smyth Lithia, FL

Cruised the Allure in western Mediterranean. This ship is too large. It cannot accommodate the thousands of passengers. Crew were inept and obviously told to sell passengers something every chance they got. Since tips are included the crew has no incentive to treat passengers well. Be ready for long lines and waits for everything. Shows were mediocre at best. Food was nothing special.

10 years ago

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Terry Stapp Gilbert, AZ

Fourth cruise on RCC and royally disappointed. I would have scored a "0" except the whole thing was partially our fault. Never book on spring break if you are a senior cruiser. Ship, staff, service, just everything was terrible. Even was served a rotten steak in the main dining room. Head waiter said "Sorry but I always tell my waiters not to recommend the steak". This was on board the Vision of the Seas out of Tampa. Never again! We love RCCL but will be very careful which ship and when we travel. There was way too much bad to completely cover it here.

10 years ago

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Marilyn Conroe, TX

I wasn't happy at all with my trip. I bought a drink package but never received my refillable cup. I went to the customer service desk to ask when I'd receive it and was told one would be sent to my room but never got it. I was also shorted a bottle of wine that I paid for. No one at the guest service desk seemed like they knew what they were doing. Food wasn't nearly as good as other cruises that I've been on. This was probably the worst cruise that I've ever been on.

11 years ago

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Don Friddell Soddy Daisy, TN

I was so Disappointed, with Royal Caribbean, after going on a Western Cruise. We work hard to go from Gold, to Platinum and then to Emerald l Jest to find out that Royal Caribbean changed the rules we used to have drinks with the captain and all so then we went to pursers desks we got special special treatment now that Istopped unless you are diamond we talk to supervisors at Royal Caribbean they don't seem to care at All I will stop using Royal Caribbean after this ! I am VERY UN HAPPY with them . Don. October 2 2015

11 years ago