Royal Caribbean International

Myself and 8 other f amily and friends cruides Mothers Day and for my 79th birthday i loved everything about Graduer of the Seas ship except for my bed i didnt have one nights good sleep my hips hurt the whole cruise Bermuda was beautiful food was great so were the shows

I have sailed 4 times with RC. I have never had a bad experience with any of my trips. My last cruise in May on the Adventurer of the Seas was exceptional. The food was great, service was outstanding in the main dinning room. Shows were not exceptional, but still enjoyed them. Room was always clean, but never saw the staff that took care of the cabin. Other than my luggage could not be found when I disembarked back into Puerto Rico and was eventually found before I got on to the shuttle to go to the airport, I really can not complain about anything else.

We had a wonderful experience. All the staff were great. Our server, Sid, and our steward, Siri, were outstanding. The cabins were very clean and the beds were comfortable. The food was very good. Although some of the classic dishes were not quite what was expected. Overall, it was a lovely trip.

This was our second cruise with RCI. We loved it. All 6 of us. The food, shows, all the employees were great. We had the best dining room team there ever was. They were fabulous. Will cruise with them again for sure.

I loved every second of out 10 day cruise. The crew could not have been nicer. I cruised with another line 6 months later and while it was fine it was no where near the experience of going on Royal Caribbean.

We have been on 7 Royal Caribbean Cruises and have number 8 booked for May 2016. We love everything about Royal Caribbean. There entire crew is so wonderful and make your cruise vacation the best !!!

I have only been on one cruise, but because of the experience I had on Royal Caribbean, I don't know if I'll ever choose another cruise line. They took care of everything and the ship was beautiful! I can't wait until my next Royal Caribbean cruise!

I find that Royal Caribbean cruises are the best fit between great service and fun active ships. We have cruised with several companies and I prefer Royal Caribbean. There have always been plenty of activities to keep me and my children entertained while the ship is at sea. And the ship excursions seem to be a good value compared to buying them from a third party.

The worse experience ever. We have not been in any cruise and this was our 1st time to be on any. We did book this cruise for my wife, mother in law, and our two kids. My kids were very excited and looking forward for this trip. The cruise started from Los Angles and the destination was Encinitas Mexico. All of us did go for Covid test and you can see the negative test result. Upon arrival at the Los Angles port, they told us that the test result were useless for the kids and they must get a new Covid test before they can get their boarding pass. We did wait for one hour to get the test result. One of my kids came back inconclusive so they said that need to test it again and believe it or not, they ended up testing three time so finally they let us to go to check in line. Please keep in that that this process of getting my kids tested took 3 hours and by the time we able to go to check in counter, the ship was ready to depart and we were the last ones. We provided our passports, vaccine cards and our itineraries to the staff at the check-in counter. Also, just FYI, the staff at this check-in counter did not have adequate training and they were keep asking others to help them. My wife changed to her name to married name so she got my last name. She did change from Fatemeh A to Lida A Z. We did provide the vaccine ID card, driver license, credit card, and insurance card that had the same name on the vaccine card along with her passport and the name change copy. The lady over the counter said that she has to check with the Cruise Manager, which took a while for him to come down from the ship. A gentleman by the name of Jorge P who was the Guest Service Manager came and after he looked at all the proofs, he said: NO SHE CAN NOT GO. He stated that he needs the original Change of the Name and then he disappeared. We traveled internationally last summer from LA to Dubai and we only showed them her passport, vaccine ID card, and driver license and all was good. I tried to talk to him and explain that she just changed her married name but he said THERE IS NOTHING TO TALK ABOUT and he left. This is just racial discrimination towards our family. This is pure and simple. We were very upset and struggling to see what we can do. This was a time that the kids start crying. Now we are really stressing out since the ship is about to leave and we need to make a decision. My wife has Monophobia and she never stayed alone at home still she asked us to go, since the kids were really looking forward for this trip. We did check in and we end up walking into the ship without my wife and my kid’s mother. On the way to the ship using the elevator, there was a lady wearing a Royal Caribbean uniform which was working as elevator operator turned toward me and told me that: You are the family who hold me back to stay extra hours at work so I can not be with my family. You can see that I am already very upset about the whole thing and now I hear this. I was just about to explode but I controlled myself and I asked for name tag but she did not have any. My kids were having a tough time without their mother and I was having hell of a hard time to take care of two kids and above all, I was also covering for my wife who is the caregiver to her senior mom. The kids we depressed and they just keep watching movie most of the time in the cabin. Here is another issue, the 2nd day we arrived in Encinitas and my kids were happy that they can get out the ship. We went all the way down to the 4th floor in order to go to Encinitas. Next thing you know they tell me that my kids can not go out since they are not vaccinated. I was already upset about the whole thing and now I needed to deal with this stupid issue. I told them how come no one I mean no one told us that your kids can not get out of the ship unless they are vaccinated. The itinerary destination was Encinitas and if the passengers are with kids they should have explain before booking or at least while checking in that my daughter who is 8 years old and my son who is 10 can not get out the boat unless are vaccinated. We could have think twice before booking or at the time of checking in. You can see how upset the kids were and how the cabin was our only place to stay which as I mentioned was like a prison. Please keep in mind that the weather was cold and windy. We are so upset at Royal Caribbean that we wont be stepping in any of their cruise and this discount is worthless piece of paper.

We were so excited to go on our Royal Carriben cruise. We had booked the largest ship and a week before setting off for sail, they emailed us to tell us our cruise was canceled. It was a nightmare trying to rebook another cruise because 6000 other passengers were doing the exact same thing. Something we had planned on for over a year ruined. They did return our money, and they comped us for a complimentary trip, however, that trip had to be booked within 6months, which I didn't notice on the email. A year later I was finally excited to book the trip and then learned that the offer had expired. Our compensation for them ruining our entire year's vacation was gone and they refused to issue another. This has ruined me from Royal and I will never sail with them because of it. When I spoke to customer service, they had no compansion towards our situation whatsoever, the time taken off work that couldn't be given back, the precruise purchases, the excitement in the children, all ruined and ignored by Royal. They expected us to book and take a new cruise in 6months time. I think they realized that most passengers would be unable to do this and that is why they offered such a short window to use their supposed compensation.

You can't go wrong with Royal Caribbean International when it comes to cruise lines. The food and entertainment was top notch. The rooms was comfortable.

Royal Caribbean was so much fun. Everything from the rooms to food was awesome!!! The customer service was remarkable and the prices were really good!!!

Royal carribbean was fabulous as we were went in a family size of 27. They were so accommodating and had activities for everyone to enjoy the entire week.

I have only been on one Royal Caribbean cruise and I was by far the most impressed with their cruise line. Great food, great entertainment, and a very clean well kept ship!

The best cruise line I’ve been on! So many amenities there was never a moment we could say we were bored. Ice skating, rock climbing, wake boarding just to name a few.

My wife and I had a great cruise to New England and Canada. Ports of call were great, food was fantastic. Service was fantastic. This was our 5th cruise with Royal Caribbean. .

Just returned from 7 day cruise on the freedom and was very disappointed. The service was just ok and the food was below par, nothing compared to previous cruises. I have pic's where there was jam on our table on the balcony for four days and hair on the deck for our entire stay, pic's don't lie. I can have ok food at Mcdonald's. The service was below par and all of the 38 people in our party said the same thing. One of our silver members a had the head chief come out because the food was cold, and the last night the fish was left on the plate Sorry to say but quality on this Royal Caribbean cruise was below par.

This is for Grandeur of the Seas for 10 nights to the Western Caribbean - Room 3140 WiFi is very expensive, but only works about 2 hours a day tops. Extremely slow so incredibly frustrating. Here's a tip; Go to the 3rd floor elevator or the 5th floor guest services and you are much more likely to get on wifi. Went to customer service and they basically blamed our devices. I guess nobody has an iPhone 6 and a 6+. Such rare devices they must be unique. I even reset my phone settings and network settings just in case. Two devices. Same problems. Dropping at the same time and different times. Never working very long. Was at lunch which was supposed to be until 3p. 2:30p the food is going away. I only got there at 2:20p because I thought I had 40 minutes. If you don't bring Advil you won't be able to walk after sleeping on the beds. I was in unbearable pain for the first 4 days before I figured out to take Advil. Before that I was taking 2 Tylenol every 4 hours to just be able to think because the pain was so bad. One of the first shows was really not fun because a woman decided to get very drunk, and thought it was appropriate to not only interrupt the show, but to get on stage and hit on the performer. It took a while before the performer had to ask for security to get her off the stage. Sloppy drunks are annoying. Slot machines are set to have very low payouts. Basically everyone said that the machines just eat money and they never saw anyone winning. When getting off in Cozumel don't do an excursion that involves the ferry unless everyone in your party is good at roller coasters. Woman threw up behind me. Wife had to see a doctor after. When getting off at any port don't waste your money booking excursions through the ship. There's this lie that they will make sure you end up on board if you book through them but we were going to be left behind because the ship "Doctor" didn't feel comfortable treating my wife. The "ice tea" is brown water that tastes badly. The lemonade is sometimes good but most times way too concentrated and you have to add 3 cups of water to make it drinkable. The only good free drink was the fruit punch and it was only on Labadee. I get that you want me to spend like $24/day for me and like $24/day for my wife to have drinks that but we did pay a pile of money for the cruise. If you have coupons because you are at the Gold or higher Crown and Anchor rewards program level don't expect most of the staff to tell you there's a discount. Second time to Ben and Jerry's we found out about the 25% discount. If you end up unable to leave the ship on a port day don't expect anything to be open or for there to be anything to do. Not even a movie on the screen by the pool. How much would that cost the cruise? Even freaking TV on that screen. Ok there was one movie on the day we got stuck. That 2 hours was the highlight of our day. Then we thought we'd go to bingo which was at the time people get back but there were not enough people so it was cancelled. Like 27 people. Takes more for it to be profitable so not worth it for the cruise. Thought we would do trivia because there are a lot of trivia games. Watched the same person at the same table cheat on multiple games. If people are going to cheat and win then what's the point???? The couple of sodas for the "mini bar" in the room. Looked at the Sprite can and it was expired. WTF? The best part of the cruise was the time off the ship in Jamaica. We wished we didn't have to get back on the ship ever again. Unfortunately there were 3 full days left after. On Labadee... Which is a private beach.... The people selling things are worse than being in Times Square. All of them selling the same thing and all of them nagging you until you look at their junk they have made. I turned back to the beach because they wouldn't let me simply walk about and look. WTF is up with that on a private beach? All in all the biggest waste of money. Not worth going on about. My first and last cruise. Not going to do this again. If I could go back in time I would have kept our wedding gifts and not wasted them on this cruise.

Recently cruised my first cruise with your line, . Sorry, but it was not so great. Aside from the weather, which I know was not your responsibility, the food, other than your upscale restaurants, was abismile. The service was so-so. Was very disappointed with the ladies area by the fitness center. Must say the organization of the port side parking was first class. Very organized and easy. Have to give the overall a C- at best.

I have cruise 9 times on Royal, and love every time, can't wait for next trip on Anthem of the seas. shows are great staff is the best and talk about food, I am all in.

I am an Emerald member of RCCL, but have not booked a cruise for several years. The ships are WAY too big and TOO many passengers. My husband and I are in our 70's and really enjoy the ships with much less passenger capacity. The food is OK, but nothing special and customer service was good, but nobody has gone above and beyond. We will probably not cruise on any of these ships,unless they come down in size.

had wonderful time! awesome entertainment and food! I think the only real issue I had was getting off the ship at the end. needs to have it smoothed out! Other then that i had a wonderful trip looking forward to more!!!

On my last cruise on the Independence I had many problems.1.We had to get room key redone 7 times 2.The soda from the dispensers was awful when we asked for canned soda we were told we could not have it. 3.Diner service was very slow. 4.we have never been told no so many times on a cruise 5.People were coming into the food service area with no shirts when we complained nothing was done. 6.Trying to find a seat by the pool was impossible 7.The service overall was terrible 8.People at guest services were rude We have cruised 7 times with Royal Caribbean and have never been treated so badly. If this had been our first cruise with you we would never be back. We have a cruise booked for May 7,2016 hopefully this will be a better experience if it is not we will be looking into another cruise line.

Always had excellent care and an amazing time my husband has died since our last cruise hoping to take one more if possible before I go meet him again.

Royal Caribbean is first class. The service, the ships are awesome. All 10 or my cruises have been on Royal, my husband and I are not interested in any other cruise line.

As a Gold member with RCCL we are very loyal and choose them whenever possible. Until this cruise, we have never experienced the deception and poor quality from this cruise line. Our cruise began upon opening the door to our stateroom and seeing a padded support pole 3" from the foot of our bed. This was never revealed in the expansive information on the RCCL website, in multiple communications with RCCL CSRs, or my travel agent. I immediately called Guest Services on-board the ship to complain. I was told I had to wait until after the ship leaves port to determine if any other suites were available. To make a long story short, a "stupid"visor insisted there were no other rooms available. I find that hard to believe that EVERY suite or higher was occupied. He offered a measly 30% standard discount of a future cruise with a one year expiration. Royal is no longer the "royal" of cruise lines in my estimation. On two occasions I stubbed my toe in the middle of the night walking into the support pole. I now have a black & blue toe. In addition to the pole issue, the overall look and feel of this refurbished ship was also disappointing. Paint over bubbling rust spots inside and out, state rooms that were just dull looking, mis-matched balcony furniture, and years worth of dust accumulated in the light fixtures. The food was also sub par. Bland flavors, including rubbery eggs in the morning, burgers and chicken during lunch, and steak or seafood at dinner. When you asked for something extra, for example, anchovies on a Caesar Salad, you always had to ask again when it arrived to the table. The website indicated there were 2 shows a night. It turns out there was only one show per night and then a lame family event. Apparently this is acceptable to RCCL as they just responded to my complaint and stated they would not compensate me any more than the measly 30% discount. I will no longer choose RCCL for any future cruises. Thank you RCCL for helping me make this decision.

We went on a Southern Caribbean cruise early March and it was great. The food was outstanding. We experienced the Mystery dinner which was a lot of fun. Wish that they would offer a bar set up in the cabin.

I loved my first cruise with RC .We were onboard the Jewel of the Seas going to Alaska I will be.using this cruise line again .Everything about my trip was top notch .

I will soon be on my 5th RCI cruise. Every cruise has been wonderful. Love RCI. The staff is always top notch...the accommodations are very good...and so many options for us to enjoy on board ship. I am a RCI loyalist!

Loved the Oasis of the Sea, but need more food variety .Beautiful staff!!! You can't get any better than this!!! Only downer was telling me I earned a discount on my next cruise and not send me ANYTHING. :-(

Sailed Liberty of the Seas on a New England *Canada cruise this was the 5th time I have sailed Royal...Was very disappointed with the food and service in the dinning room.. second formal night we waited over an hour for our main course...Service up on the pool deck was nil to none one day noticed 4 waiters on the upper deck just standing around talking with no one up there..The beds need to be replaced sagging in the middle. I will think again before sailing them again..next cruise booked on Princess.

I have always gone with Princess & their ships are gorgeous. So my first Royal cruise was very disappointing as it turned out the ship we were on was scheduled to go in for a rehab AFTER our cruise! Everything was pretty outdated, even the slot machines in the casino still had the paper receipt you had to cash out with. Don't know if I will do Royal again but it wasn't an awful cruise.

Was my first RCCL, Sailed the Liberty of the Seas.I done 7 other cruises on other cruise lines. I was a bit disappointed with the room and food. The food was barely warm never hot. Cheese burgers were pre made. And you made your own burger. The cheese you put on your burger was not melted. Got a good burger at Johnny Rockets but you have to pay extra. Needed to pay extra for a lot of things that are included on other cruise lines. Are room was dated and felt old. Boat was not cleaned and kept up like other boats I have been on.

I returned from my long awaited vacation yesterday. I know you will understand how VERY disappointed I am with the Royal Caribbean Cruise Co. because you know how I looked so forward to this vacation. You know how I sat in your office last August and contemplated taking this cruise. Number 1. I looked at the price and said "It is SO expensive." You walked me through how I could have a payment plan and how possible it would be to have a wonderful vacation on the Allure of the Seas. I finally said yes because I owed it to myself after teaching school for 28 years. I felt it was worth spending $3000.00 on myself for a change. So I began with a $250.00 deposit and a $200.00 a month payment to take myself and my oldest daughter on a vacation of a lifetime. I dreamed about this cruise for months, anticipating the amazing time I would have, after all it was my birthday month and not to mention I promised my daughter a great time. She so deserved it. She is a single mother of 2 boys, one with a brain tumor. She had secured someone to watch the boys for a week and we were set to sail the seas and visit the islands. Being of Haitian decent my daughter was truly looking forward to the trip to Labadee. She had never been to her father's country and we had intended on really making this a memorable time. Well, it turned out to be memorable, but not in a positive way. The problem began on July 2nd, the day we were scheduled to dock in Jamaica for the 2nd leg of our fantastic venture. My daughter woke up with loose stools and felt she needed some medicine to correct the consistency. I suggested she go to the infirmary and ask for something. She was not sick; she had no fever; no upset stomach; she was just concerned about being in Jamaica and not being able to fine a CLEAN facility to use. She was also on her cycle and felt the need to NOT have to frequent the restroom more than needed. Upon arriving at the infirmary they had her fill out a form explaining what she needed and when she put that information down they immediately quarantined her. Of course she was just amazed at this suggestion and insisted she was NOT going to stay in the infirmary because she was NOT sick. This brought about 3 security guards to the situation along with a Front End Manager named Tracy. After going around the block with the explanation about the CDC rules etc., Tracy assured my daughter that she understood her feelings and gave her another cabin with a balcony, told her she could order her meals from room service, she could have complimentary WiFi and movies along with complimentary alcoholic drinks. Keep in mind that my daughter was not sick. We as a family don't eat a lot of commercially prepared food. We grow our vegetables, only eat fish and chicken, and we juice a lot. The change in diet and over abundance of food triggered her system to behave perculiarly. My daughter accepted her fate and moved to cabin #7712. The remainder of the family went on to Jamaica leaving her behind. This was also troubling to my other family members because we were scheduled to celebrate my birthday and her aunt's, who came all the way from New York to celebrate our birthdays together. We had reservations for Chops Grill that night. We had plans on celebrating with champagne and steaks. That was not going to be possible anymore because my daughter was quarantined now. We had to cancel our Jamaica celebration along with our evening dinner celebration. And of course now our whole family was upset over the quarantine situation. She stayed in her cabin as told and ordered her meals, an alcoholic drink, a bottle of champagne, some dessert, etc. At that point the vacation was tainted with disappointment and disbelief that this actually happened after paying ALL this money for this special time. We were offered compensation for a day of missing the island experience but as you could imagine it just took the wind out of our sails. We tried to push on trying to accept the situation, but as we attempted to leave the ship at the end of the cruise, all but my daughter was allowed to leave. She was asked to go to the accounts office and clear her bill. She was charged with a bill for over $200.00 for room service charges. Tracy was asked to come down and verify what she told my daughter about the ability to charge to the ship. Tracy called her a "LIAR", and said she didn't say she could order alcohol and was charging her $123.00 for the that. when my daughter refused a Laura called her a "thief" because she was trying to steal from the company and threatened to call the sheriff if she didn't settle the account. When my daughter refused they put those charges on MY credit card. That was illegal and if that company thinks I'm going to stand for that they are sadly mistaken. My family came on that ship healthy, got quarantined for a misdiagnosed illness, was called a thief and a liar and had to pay $3000.00 for this treatment. I have never in my 59 years EVER been mistreated like this. I demand a full refund of my money for this trip along with compensation for my travel expenses ($500.00). I am appalled at the behavior of the staff on that ship and will NEVER cruise with this company again. This is not my first experience with this company. I am a Gold member with the Crown and Anchor club. I have never been treated this way on a Royal Caribbean ship. I have cruised on several cruise liners and have always raved about the quality of service and details of the ship to all who ask. This one experience has caused me to believe that the attitude toward me and my family was due to racism of several staff members. I have been on this earth 59 years, been African American all of those years, and know very well when I encounter racism. If I were not of my ethnicity this whole situation would have been handled differently. I hold a bachelor's degree, a master's degree, and a specialist degree, all in education, and I'm well aware on how things work in this world.

well left Port Liberty in Bayonne ,NJ on the Explorer of the seas back in July 2012 with 38 of my friends for my 50th Bday . The Food service from my waiter was terrible , more like getting a Hs kid in A Diner . All he was worried about was if I was of his tips . I asked for 2 lobster tails on formal night at the 1st seating he advised me they had none left .WTF was the next seating going to eat ? I seen other tables getting 3 or 4 tails .NOT ME .. wife told me she would never go back on Rotal , only Disney and we went on Disney Fantasy this past august and had the time of my life as it was the 2nd Disney cruise for us .. DISNEY IS TOP OF THE LINE ....

We have been on 10 + cruises with Royal Caribbean. The last cruise was on Freedom of the Seas. They have cut back so much. The lemonade / tea drinks were poured ahead of time so by the time you drank them they were watered down. We could not even get these drinks all the time. They were only offered at lunch and dinner. So if you were thirsty in between times you could only get water or if you paid for a beverage package. What ever happened to walking up and dispensing your own drink?? Royal Caribbean use to make you feel special. Now for the price we sail with Carnival.

Currently on the Vision of the seas.. Service is good food is bland and they nickel and dime you for everything. Was very disappointed in the food so far you would think on a Mediterranean cruise to Italy you would get great food with great taste instead... no flavor and under cooked. We have been on many cruses hope the next few days are better...

Every cruise with RCCL has been very relaxing & excellent! The food is always wonderful as are the great group of activities to do! Wish we could cruise Royal twice a year or more!

Have taken 4 cruise with RC and looking forward to #5 in Jan. Always best customer service, great food choices, etc. Wouldn't cruise with any other line!

Hubby & I have been on 6 Royal Caribbean cruises-all have been great! Food is always awesome & entertainment is great, too. Get out there & cruise with a great cruise line!