Name: GoFundMe
Rating: 4.0

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GRACE JACKSON Carpinteria, CA

Amazing customer support and a trusted platform! Easy to share with friend etc.

8 years ago

Reply from GoFundMe

We'll pass along your kind words to our Customer Happiness Team as well as our website engineers, Grace. Thank you for taking the time to review us!

Mar. 9th, 2018

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K Kaiser New Hartford, NY

The customer service aspect was excellent. I had a question & it was promptly answered.

8 years ago

Reply from GoFundMe

We aim to please, K, and so we're glad to see that you were, in fact, pleased with our Customer Happiness Team.

Mar. 9th, 2018

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Mary Setrakian New York, NY

I got an immediate response to my question, it was handled with knowledge, care and compassion.

8 years ago

Reply from GoFundMe

We appreciate you taking the time to write this review of our Customer Happiness Team, Mary!

Mar. 9th, 2018

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Robert Simonson

I haven't battling with them trying to get my money. They've promised to three times and still as of now I have not received it. Emailing them is worthless .if you're thinking about using them don't

9 years ago

Reply from GoFundMe

Hi Robert,

It looks like our team emailed you on September 3, 2017, asking for more information to verify your campaign. We never heard back from you until you wrote into WePay with a question on September 17th. We responded on September 18th after WePay sent your email over to us and from there we were able to immediately clear your campaign to withdraw the funds. For future reference, please respond to our verification emails quickly if you are having trouble withdrawing your funds.

Now, it looks like you've received all of your funds, and we're hopeful that the those funds were able to help your daughter rebuild after Hurricane Harvey.

Mar. 2nd, 2018

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Jay Simons Estacada, OR

They take WAY too long to transfer funds...im in a huge bind because of it!!! And no PayPal really complicates things a lot...if PayPal started their own crowdfunding site they would probably squash GoFundMe.

9 years ago

Reply from GoFundMe

Hi John,

My name is Rudolph, and I'm a Customer Happiness Lead here at GoFundMe. In reviewing your account, it looked like you wrote in to request assistance in making a withdrawal on June 27th, 2017, and our team responded to you with steps to withdraw your funds in approximately three minutes. My records show you were able to then successfully withdraw your funds.

Please note that all withdrawals takes 2-5 business days when sent via direct deposit. More information can be found here:

I speak for the rest of the team when I say I hope the funds were helpful to you in a tough time.

All the best,
-Rudolph

Mar. 6th, 2018

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Hamster Xd

Such a shame that an amazing concept to aid those in need feels that a 7.9% fee is fair to take from donations. It's an utter insult to the donor and receipient. Beware!!! Choose another method!!!

9 years ago

Reply from GoFundMe

Hi Hamster,

Thank you for this honest feedback! We always make it a point to be up-front and transparent about our fees which is why we list them on the sign-up screen when creating a campaign. You may be excited to learn that we've recently waived our 5% platform fee for personal campaigns in the US, UK, and Canada, which means most campaigns on GoFundMe will now only have a payment processing fee, which is roughly 3% (it varies slightly by country).

Mar. 26th, 2018

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Maria Martinez Costa Mesa, CA

Holding funds raised. Made me create an affidavit swearing I was not committing fraud. Funeral is upon us and still no reply from them. I would recommend another source for fund raising.

10 years ago

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Joe Mathias

Fees are really higher than advertised. When you get your money about 10% is actually taken out. It would be nice if they meant what they said.

10 years ago

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Mark C La Mesa, CA

wierd and unprofessional. I wouldnt use this site. We setup a page and after sending out invitations to a lot this site for now reason closed down our page and said the payments were suspicious and they were from my family.

10 years ago

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Carolyn Salamon New Market, MD

3 days of trying to get funds dispersed and 5 hours tonight of the same thing and still no fix. WORST customer service ever. The do not use phones and their systems are garbage.

11 years ago

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Fernando Delgado Tempe, AZ

Very easy website to use to be able to donate and to setup a donation for any family/friends emergency's.

7 years ago

Reply from GoFundMe

We're glad you were able to donate easily on GoFundMe, Fernando, and our thoughts are with those close to you who faced that emergency. If we can assist with anything at all, our Customer Happiness team is available 24/7.

Jan. 17th, 2019

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Bella Houtz South Jordan, UT

GoFundMe was a great opportunity to fundraise money that we needed. We love what GoFundMe has to offer.

8 years ago

Reply from GoFundMe

We're glad you were able to use the GoFundMe platform, Bella. If you ever have any questions during your time on GoFundMe, please feel free to ask our Customer Happiness Team. They'll be here for you, 24/7.

Aug. 21st, 2018

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Haidyn Houtz South Jordan, UT

I love this site because it is so simple and easy to use! I had such a successful experience using this website!

8 years ago Edited September 14, 2021

Reply from GoFundMe

Thanks so much for your kind words, Haidyn! We're glad to hear you've had a successful experience while on GoFundMe, and we're always here to help.

Aug. 21st, 2018

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James Nelson Falls Church, VA

I have had great experiences helping needy families. Staff members have trusted the brand enough to donate!

8 years ago

Reply from GoFundMe

We're so glad you've had a positive experience donating, James. Our Customer Happiness Team is here for you, 24/7, in case you have any trouble at all making a donation in the future.

Aug. 21st, 2018

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Trista Siren Gilbert, AZ

I love GoFundMe. It's an amazing way to raise awareness from kind people and it all goes to people who need it much.

8 years ago

Reply from GoFundMe

Thanks so much for your kind words, Trista! Our team is honored to provide this platform for an easy way to raise funds online for any cause.

Jul. 8th, 2018

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L. Fowler Pleasant Grove, UT

We have used this service when there was a friend who was in need of help financially. It worked great and we were able to raise the funds needed.

8 years ago

Reply from GoFundMe

Thank you so much for sharing your feedback with us, Avery. We're glad to hear you were able to raise the funds needed for your friend in need, and our Customer Happiness Team is here to assist if any issues come up during your time on GoFundMe.

Jun. 14th, 2018

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H Moore Lehi, UT

I've donated to many fundraisers through GoFundMe. It's a great company to help raise money for those in need.

8 years ago

Reply from GoFundMe

We're so glad to hear you've been able to donate to multiple campaigns, H! Thanks so much for your kind words, and we'll be here to help if you ever have trouble making more donations!

Jun. 14th, 2018

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Doom Truong Lehi, UT

Awesome concept. Easy to use and register. However I do wish that they did not take a fee at all or at least keep it very minimal.

8 years ago

Reply from GoFundMe

Thanks so much for your kind words about our GoFundMe product, Doom! We appreciate your feedback about our fees, and while we do have standard payment processing costs for the safe transaction of funds, this helps maintain our safety and security to ensure all funds can reach the intended campaign organizer and beneficiary.

Jun. 14th, 2018

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Chase H Provo, UT

I've never donated, but I like the concept. If you are starting a go fund me, make sure to get the word out on social media to get funded. Simply starting a campaign won't do it.

8 years ago

Reply from GoFundMe

Thanks so much for your feedback, Chase! With over 10,000 campaigns created each day, it can be tough to stand out, but our campaign coaches are here to help offer tips to reach your goal. We definitely recommend using social media if that's what works for you, we've seen it work for so many on GoFundMe!

Jun. 14th, 2018

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Anne Burchat Montreal, QC

My money will not be given to the Freedom Convoy 2022, a lawful and peaceful protest. This is shameful and embarrassing for the platform. I will never use it again.

4 years ago

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K mcc

Go fund me set a bridge to the terms and conditions in completely close my account and will not answer any emails explaining why . I donors are very upset .

7 years ago

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Jeanette Rodriguez Orlando, FL

Ms Rosa C was very helpful and patient with all my inquiries.

8 years ago

Reply from GoFundMe

We're so glad to hear Rosa was able to help, Jeanette! We'll pass on the kind words to her, and please do let our Customer Happiness Team know if you have any other questions or concerns while on GoFundMe.

Oct. 10th, 2018

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Connie

Knowledgeable, fast, efficient and very helpful customer service.

8 years ago

Reply from GoFundMe

Thanks for the kind feedback, Connie! Our Customer Happiness Team is always here to offer fast, efficient, and helpful service, at any time of the day!

Oct. 5th, 2018

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Holly Constant Nashville, TN

The customer service reps were very informative and gave a fast response.

8 years ago

Reply from GoFundMe

We're glad our team could offer speedy and helpful support, Holly! Our team is proud to offer prompt support at all hours of the day, and we'll be here for you anytime if any other questions or concerns come up.

Sep. 1st, 2018

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Roddy

I had a technical problem, contacted support and they solved the roadblock.

8 years ago

Reply from GoFundMe

Thanks for taking the time to reach out to our team, Roddy. We're glad they could help fix that issue for you and get you all set on your account. If any other issues come up or if you have any questions, just let our team know. They'll be here for you, 24/7!

Sep. 1st, 2018

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Evelyn Strongylakou

It's very easy to use and customer service is excellent, fast and helpful.

8 years ago

Reply from GoFundMe

We're honored to receive such kind feedback, Evelyn! Thanks for your kind words, we're happy to hear that our Customer Happiness Team could give prompt and helpful service.

Sep. 1st, 2018

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Dawnne Woodie Anaconda, MT

I was having difficulty in changi g the picture and they resolved it instantly.

8 years ago

Reply from GoFundMe

We're happy that our team could help change your picture, Dawnne! Any request, from pictures to account transfers, our team is happy to help! Please do let our team know if you have any other questions or concerns while on GoFundMe.

Sep. 1st, 2018

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Tokyo Direkston Baltimore, MD

So far, so good. I have no complaints and the customer support is outstanding.

8 years ago

Reply from GoFundMe

We're glad to hear it's smooth sailing, Tokyo! Thanks so much for your kind words about our Customer Happiness Team, they're always here for you.

Aug. 23rd, 2018

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Derald Andrews Ontario, CA

Lena was very helpful. She explained the process and assisted me immediately.

8 years ago

Reply from GoFundMe

We're glad to hear our Customer Happiness Team could help, Derald! Our team members are proud to offer prompt and helpful support, 24/7.

Aug. 23rd, 2018

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Sara Jane Crestwood, KY

Very convenient. Quick start up and easy disbursement of funds.

8 years ago

Reply from GoFundMe

We're so glad to hear it was easy to set up and withdraw funds, Sara! Thanks so much for your kind words, and please let our Customer Happiness Team know if we can help with anything else at all.

Jul. 29th, 2018

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Hilde Schlosar

GoFundMe has consistently refused to release funds to a small local charity. I have donated to this cause and so far as $0 has been released to them.0

8 years ago

Reply from GoFundMe

Thank you for sharing your feedback with us, Hilde! We're glad we were able to contact you and ensure your donation was received by the charity. If we can improve on anything else, please do let us know.

Jul. 8th, 2018

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Lisa Nason Fife Lake, MI

I love all the help I got with my account They were there every step of the way

8 years ago

Reply from GoFundMe

Thanks for the kind words, Lisa! We're glad our Customer Happiness Team could be here to assist, every step of the way.

Jun. 7th, 2018

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Paul Booth

I asked a question before signing up and got a quick friendly response. Left a good impression.

8 years ago

Reply from GoFundMe

We're glad to hear our Customer Happiness Team was able to quickly answer your question, Paul! The team is proud to offer a rapid and friendly response, 24/7.

May. 12th, 2018

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Sarah Jane Austin, TX

Easy to set up campaign. Very straightforward. Love the opt-in to have monies deposit daily.

8 years ago

Reply from GoFundMe

We're glad you found the GoFundMe experience easy, Sarah! Thanks for sharing your feedback, we truly appreciate it!

Apr. 19th, 2018

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Kelly Champlain, NY

Customer service was very helpful with an issue I had. They were fast and courteous. Thank you.

8 years ago

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Kevin Klotz Spring, TX

It has been easy to use this site to keep me funded while I am homeless.

8 years ago

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Mike Jupiter, FL

Very pleased with the campaign we ran and how well go fund me worked.

8 years ago

Reply from GoFundMe

That's great to hear, Mike! Thank you for using GoFundMe.

Mar. 9th, 2018

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Darius Williams Alexandria, VA

have used this service for a family event to raise money. was a very easy process

7 years ago

Reply from GoFundMe

We're so happy you found GoFundMe easy to use, Darius! Please let our team know if we can assist with anything at all.

Jan. 17th, 2019

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Rashida Laumatia Saint George, UT

Grate way to get funds. But some cases need to not be in GoFundMe. Glad this company is able to help so many people.

8 years ago

Reply from GoFundMe

We're happy to be the platform for people to get the funds they need, Rashida! We want to help everyone raise funds for their cause, but we also make safety and security our top priority when raising funds. If you have any concerns about a campaign, our team is here for you, 24/7.

Sep. 1st, 2018

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NT Pleasant Grove, UT

this is great way to connect to millions of people to raise money for those in need.

8 years ago

Reply from GoFundMe

Thanks for your kind words, Allyah! We're committed to helping people raise funds for their cause and get the funds they need. Please do let our team know if you have any questions while on GoFundMe!

Sep. 1st, 2018

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Trina Ward

I love that you can put a fundraiser together and share it with others so easily. Great company!

8 years ago

Reply from GoFundMe

We're glad to hear our platform is easy to use, Trina! Thanks for your kind words about GoFundMe, and please let us know if we can help with anything else at all.

Aug. 22nd, 2018

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Charkaan Vancouver, BC

Shame on this company freezing honest donations for the Canadian convoy. Corrupted and I hope people never use your corrupted system

4 years ago

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Yasmin Rahman

Very prompt and professional service. Thank you.

8 years ago

Reply from GoFundMe

Thank you for your kind words, Yasmin! Our Customer Happiness Team is proud to offer prompt and helpful service, 24/7.

Aug. 23rd, 2018

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Coleen Spatafora

I was impressed with communication following my donation.

8 years ago

Reply from GoFundMe

We're so glad to hear that, Coleen! If our Customer Happiness Team can help with any questions or concerns you have during your GoFundMe experience, please do let us know!

Jun. 14th, 2018

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William L Thomas Las Vegas, NV

This process was easy to get started and results are already coming in.

8 years ago

Reply from GoFundMe

We're so glad to hear that GoFundMe is working for you, William. Please let us know if we can help with anything at all during your GoFundMe experience.

Jun. 7th, 2018

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Ashley Kampen

Extremely quick response and easy to deal with!

8 years ago

Reply from GoFundMe

We're so glad to hear that, Ashley! Thanks for contacting our Customer Happiness Team!

Apr. 23rd, 2018

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Paul

Helfpul, sorted problem within one email.

8 years ago

Reply from GoFundMe

Thanks for getting in touch with us, Paul. Our Customer Happiness Team is committed to rapid and helpful email support, 24/7!

Apr. 23rd, 2018

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Brandin Spokane, WA

Go fund me is a great idea and helps allot of people

8 years ago

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Cara Talley Topeka, KS

Great customer service. Easy sight to use.

8 years ago

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Kenneth Jackson

Held large funding contribution for 15 days. Put my campaign behind by two weeks also no contact number to resolve issues

9 years ago

Reply from GoFundMe

Hi Kenneth,

Our team initially contacted you on October 22nd, 2017 and requested additional documentation that our payment processor was requesting. These measures are necessary to ensure the security and safety of our donors. It appears that the resolution here was delayed because responses to our questions were being sent to our general support inbox rather than a reply to the direct email our team was sending. Once all documents and names on your campaign were sorted out our team was able to immediately send you the remaining funds to you from your campaign.

Feb. 27th, 2018