GoFundMe
4.0
4.0
Stanley Glenn Lewis Studio City, CA
Because I'm currently out of the country, I was having a problem making a withdrawal. The quick, courteous and friendly email exchange helped me solve the problem?
8 years ago
Reply from GoFundMe
We're glad our Customer Happiness Team could help with that, Stanley! We're committed to getting your funds to you since we know they're so valuable. If we can help with anything else at all, our Happiness team is here for you, 24/7.
Jun. 13th, 2018
Linda Shawnee, KS
I really wish I'd given them a fake e-mail address. I got signed up for their e-mail list after donating to one campaign, despite never checking a box or otherwise asking to be added. I hit the unsubscribe button on multiple e-mails before finally contacting customer service, since the unsubscribe button wasn't unsubscribing me. Customer service responded quickly and got me unsubscribed, but then I got not one, not two, but THREE follow-up e-mails asking if I was happy. No guys, sorry, I'm not happy. I really didn't want any more e-mails at all. I'm sure some people would be grateful that you care this much about customer service, but I feel more like my privacy has been violated (especially since I originally asked to have my info expunged from the database, not just to be unsubscribed.)
8 years ago
Reply from GoFundMe
Thank you for the valuable feedback, Linda! We're always looking to improve our satisfaction survey, and with your help, we can make sure the messaging we give is as minimal as possible. We've ensured that your information has been removed and our Customer Happiness Team will always be here to help, 24/7.
Jun. 13th, 2018
marcia l o'neal Knoxville, TN
I am getting help from GO FUND ME that would not happen any where else. I am so grateful to all my friends and family for their giving on our behalf.
8 years ago
Reply from GoFundMe
We're so glad to be the trusted platform for you, Marcia. We hope your friends and family are able to help you reach your goal and we'll be happy to answer any questions or concerns you may have.
Jun. 12th, 2018
Steve Brotzman
There was a problem with the location of the recipient of my campaign. Customer service was back with me quickly & was eager work out the problem as fast as possible.
8 years ago
Reply from GoFundMe
We're glad our Customer Happiness Team could fix that up for you, Steve! If we can help with anything else during your GoFundMe experience, please write back in!
Jun. 12th, 2018
Anabela Godoy Miami, FL
I got help right away to solve all the difficulties I had. I had everything resolved in a day and you guys were so kind and helpful.
Thank you so much
8 years ago
Reply from GoFundMe
You're so welcome, Anabela. Please let our Customer Happiness Team know if there are any other issues with your account. We'll be happy to help, 24/7!
Jun. 12th, 2018
Amanda U. Ajuluchuku Beverly Hills, CA
Excellent service. Due to lack of funds, my telephone was disconnected. Gofundme referred me to TextNow. I now have number and a phone. I would to thank you, Gofundme.
8 years ago
Reply from GoFundMe
We're happy that you were able to get a phone number another way, Amanda! If you ever have any other questions during your GoFundMe experience, our Customer Happiness Team will be ready to assist.
May. 25th, 2018
Sherry Rochdale, MA
Excellent customer service. Rosa was able to answer every question I had and was able to help me make a refund and close the campaign successfully and easily.
8 years ago
Reply from GoFundMe
We're so glad to hear Rosa was able to help with your refund and campaign, Sherry! She's a wonderful member of our Customer Happiness Team and the whole team will be here for you, 24/7.
May. 11th, 2018
Robinson Guzman Rochester, NY
The team at customer service help me with my concerns and questions and even gave some suggestions on how to get the most out of my campaign.
Thank you
8 years ago
Reply from GoFundMe
We're glad to hear our Customer Happiness Team was able to help with your campaign, Robinson. Our team will always be available for any questions about your campaign or coaching tips, 24/7.
May. 11th, 2018
Gene Diamond Ocala, FL
I appreciate the service that you provide many people in need of financial aid. It affords the public the opportunity to share in random acts of kindness.
8 years ago
J M Paige, TX
Excellent Customer Service. Everyone was super helpful and answered right away.
They must treat their employees well because they are all doing their job!:)
8 years ago
Louise Brooklyn, NY
The costumer service on line dept at Go fundme responded quickly to my question and gave me a comprehensive answer to my question within moments! I was impressed-
8 years ago
Mary Setrakian New York, NY
When I had a financial question they responded immediately, understood the problem, fixed it in the moment and handled the matter with care and compassion.
8 years ago
Martha John-Rose
I used GoFundMe collect donations for the Dominica hurricane. In response to the scenes of devastation and knowing my relatives were enduring this, I looked for a funding site to start collecting donations straight away. GoFundMe was one of the first sites to pop up from my internet search. I hadn't used a funding site before but should have taken the time to read the small print, (my fault) as it was a surprise to see the size of the cut the company took from the donation. I felt bad about this, as that money could have made a difference to some very desperate people and I realised there were other organisations who wouldn't have charged so much, and also, individuals who I could have made arrangements with.
For me, the site has some positives, but I wouldn't use it again or recommend it, as there seems a bit too much focus on the money making side of things (e.g. a bit overly enthusiastic in promoting ideas for generating more funds, which course result in an even bigger percentage raised for the site). I don't have an issue with companies needing to make a living, but the way this company (and others like it) goes about it doesn't resonate with me.
8 years ago
Reply from GoFundMe
Thank you for this honest feedback, Martha! It's never our intention to hide fees from our users. They're displayed here before you set up a campaign:
That being said, in response to the feedback we've received from users like you, we've recently decided to waive our 5% fee in the UK (as well as a few other countries): - Please note a standard payment processing fee still applies.
Thank you again for taking the time to share your thoughts with us.
That being said, in response to the feedback we've received from users like you, we've recently decided to waive our 5% fee in the UK (as well as a few other countries): - Please note a standard payment processing fee still applies.
Thank you again for taking the time to share your thoughts with us.
Feb. 26th, 2018
Cathy Salamon - Mauser Cares NJ
Customer service is reprehensible. We collected over $130,000 to help our employees in Houston - many of whom have lost EVERYTHING. Yet it has been impossible to withdraw the funds. We are a global company. Our CFO has on numerous occasions entered the information they requested. They email us asking for additional information and say they will remove the hold after receiving the information. We provide the additional the information. Then we receive another email from another representative with the exact same message asking for the same additional information, etc. etc. etc. WTF??? We have been trying to withdraw funds for the last 2 weeks. So while our employees are living in shelters in Houston, the GoFundMe clerks are sitting anonymously behind their computers in their air-conditioned cubicles or homes or on the beach or WHEREVER...doing nothing for anyone. I believe this company has lost sight of their original goal to help not just themselves, but others as well. They do not provide a phone number with good reason - because they would be inundated with angry phone calls.
9 years ago
Reply from GoFundMe
Hi Cathy,
Thank you for this honest feedback. After reviewing your message history with us, it looks like your campaign was caught up in security and verification measures of our payment processor. These measure are in place to ensure donations are sent safely and securely to the correct people or organization. That being said, I see that the resolution of this situation took longer than it should have during an urgent times. It looks like our team made a call to your organization and we were able to reach a solution that worked for both us to make up for the time that was lost.
Thank you for this honest feedback. After reviewing your message history with us, it looks like your campaign was caught up in security and verification measures of our payment processor. These measure are in place to ensure donations are sent safely and securely to the correct people or organization. That being said, I see that the resolution of this situation took longer than it should have during an urgent times. It looks like our team made a call to your organization and we were able to reach a solution that worked for both us to make up for the time that was lost.
Feb. 27th, 2018
Karen Dudas Brentwood, TN
Klunky user experience, must use exact case for email address (its 2017?), closed our campaign and requested money 6 days ago and still have not received. We had a team within our organization raise money for others on our team impacted by Hurricane Harvey. We setup the campaign to appear as if it were from the team and not one individual person. Go Fund Me has all of my personal contact info, bank account info, SSN, and heck I even think they have my kids SSNs yet they refuse to send a payment because I will not post "I, , am deducting these funds" publically on the campaign site. We intentionally created this site as a group so it would show our unity as a team. If I post "I , am withdrawing these funds" everyone on my team will receive an email showing that. How embarrassing! Customer Support - just pick up the phone and call me back instead of trying to find ways to continue to earn interest on our money!
9 years ago
Reply from GoFundMe
Thank you for this feedback, Karen. I have reviewed your interaction with us and while it is common for us to require verification messages to be posted on campaigns that have the name of the campaign organizer hidden, it does appear like it took our team a bit too long to respond at some points during your interaction with us, so I apologize for that delay.
That being said, I can confirm that we do not require anyone's social security number except for the person withdrawing the funds. I can also confirm that we do not earn interest on holding funds. Our sole reason for holding funds is to verify they are being sent to the proper beneficiaries, and the verification message we required you post is part of that process.
I speak for the entire team when I say we're hopeful that the funds raised were able to help the families who were impacted by Hurricane Harvey.
Sincerely,
Rudolph
Customer Happiness Lead
That being said, I can confirm that we do not require anyone's social security number except for the person withdrawing the funds. I can also confirm that we do not earn interest on holding funds. Our sole reason for holding funds is to verify they are being sent to the proper beneficiaries, and the verification message we required you post is part of that process.
I speak for the entire team when I say we're hopeful that the funds raised were able to help the families who were impacted by Hurricane Harvey.
Sincerely,
Rudolph
Customer Happiness Lead
Mar. 2nd, 2018
Misty Brooks
My son Michael "Mike" Busbee passed away July 23, 2017. Insurance would not cover his death, because it was a suicide. Michael suffered from depression. Christopher "Topher" Nichols started a GoFund Me campaign to help with funeral arrangements. The campaign raised $8550.00. The campaign stated that all funds were to go directly to Michael's mom, however, Topher decided to keep the funds, and they were transferred directly into his personal account. My son's ashes remain in the cardboard box that was given to me from the funeral home. I made a claim to GoFundMe, returned all proof of identity for Michael's Mother, along with all other documents they requested. Go FundMe is dragging it out with no remedy for the situation. Their customer service sucks, with no contact to an actual person. Their Guarantee. Is a line of bs that they do not stand behind. I am a grieving mother that should not be having to deal with all this, I have lost my only child, and shpuld not be fighting this fight.
9 years ago
Reply from GoFundMe
Hi Misty,
Thank you for providing this honest feedback. I've reviewed your interactions with our Trust & Safety department and I can confirm that you your claim was covered under our GoFundMe Guarantee. It seems like this was a very complex situation, and I'm very sorry to see you had to go through that during your time of a grief.
Myself and the rest of the GoFundMe Team hope that the coverage of the GoFundMe Guarantee offered some relief during this difficult time.
Sincerely,
Rudolph
Customer Happiness Lead
Thank you for providing this honest feedback. I've reviewed your interactions with our Trust & Safety department and I can confirm that you your claim was covered under our GoFundMe Guarantee. It seems like this was a very complex situation, and I'm very sorry to see you had to go through that during your time of a grief.
Myself and the rest of the GoFundMe Team hope that the coverage of the GoFundMe Guarantee offered some relief during this difficult time.
Sincerely,
Rudolph
Customer Happiness Lead
Mar. 2nd, 2018
Francesca R Nastasi Fair Lawn, NJ
Dear Gofundme,
this is a very shocked user. My husband and I thought to use the site to help paying our beloved cat's expensive bill. I didn't think your rate to help us out were so outrageous. We remained appalled about your policy. Nothing is for free that's a given unless you agree on a fair trade. I would have appreciate a fair flat fee of for instance $25 or even $30 for you and whatever we make it was going towards the veterinarian's bill. Perhaps you should embrace the same plan as more fair companies like Airb&B or other ones. When people use your site is to get an extra help. Also, you didn't even circulate the page around. We had to take care of letting people know about the site. So the $67 you made through us are based of doing nothing. Congratulations you are definitely e legal unfair site! I
We reached only $770 of this money gofundme kept about $67. I should be ashemed on a human and value creation society level. Some of our family and friends decided to donate separately. I am glad this happened. I am officially protesting against this abuse of power. You are taking advantage of people feelings and emotions. I read online some of the reviews and if I were you I would start expanding life through the process of introspection. Whatever we think say or do will have an equal effect. When we don't create value a lesson is about to occur.
We only lost $67 you lost compassion, kindness, empathy and so forth. Meditate on that and work hard on how you behave in the future. I will send my daimoku for you to open the eyes and realize we are ONE and if dont' take responsibility on helping one another we totally miss the concept on being a human.
Thank you for listening
Francesca Romana Nastasi
9 years ago
Jean E. Rightmire Williamstown, NY
Gofundme along with Wepay has ripped us off of $1,000, and that's not counting all the time I have had to spend trying to get the to understand their mistakes. They made them from the very beginning and their employees can't seem to comprehend simple things.
I should be dedicating this time to the care of my husband who's in stage 3 of 4 of heart failure. Nope these yahoos can't tie their shoes. This originated from them illegally charging my friend's credit card twice. They cannot even admit their mistake, and they can't even understand their mistake, despite the fact it has been pointed out to them, practically with charts and such. They do not respond in a timely manner and there is no phone number to call and actually speak with a person. They are hiding behind a scam "security" screen about having a phone number!!
I am filing formal complaints with the CA and NY attorney generals office and many more. I am taking to social media to call them out and warm others. I will be contacting people who have gofund me pages up b/c they are ripping people off at their greatest time of need.
9 years ago
Reply from GoFundMe
Hi Jean,
We've reviewed your account, and it looks like a bug caused some trouble here with charging a donor twice. To make up for that mistake, we waived our fees and covered the second charge while also refunding your donor. While this bug was a unique situation for your campaign, that's no excuse for the stress caused to you during an already stressful time in your life.
We wish you and yours the best.
We've reviewed your account, and it looks like a bug caused some trouble here with charging a donor twice. To make up for that mistake, we waived our fees and covered the second charge while also refunding your donor. While this bug was a unique situation for your campaign, that's no excuse for the stress caused to you during an already stressful time in your life.
We wish you and yours the best.
Mar. 29th, 2018
Oh man
I made a go fund me thinking I might be able to get some help buying a new computer. As an artist they can be pretty expensive. And even harder when you have a bad anxiety disorder and can't work. Magically I woke up to see someone gave me $3000 with the message to make it count. I was so happy and tried to withdraw the money. I got an email saying I wasn't clear about who I was (not possible, I used my Facebook, real name and stuff) I was too vague on what I'd spend the money on (a new computer, duh) and how I was related to the person the funds were being raised for. (Me) so I messaged them back saying it was all true and sitting on the edge of my seat. I get another message then next day asking how I was related to the Donor? I'm not, they were someone I didn't know. They could have been a fan of my work or just someone who felt really generous. So far no email back and my funds are on hold. I really got my hopes up here. This is Turing into a really terrible expirience.
10 years ago
Cori Marie Scott
I will NEVER campaign through GoFundMe because they work alongside WePay, a joke of a company. They are the absolute worst. They take money straight out of your account for chargebacks (when the donations are supposed to be NON-REFUNDABLE, but don't let them fool you, they aren't), unauthorized! They refuse to return it to you, or be understanding in any way. They'll send you an email telling you that they had already done so, not even giving you a chance to contest or ask why. $45.46 stolen by WePay from my personal bank account, and I'll never see it again. I guess I do have one thing to thank WePay for... Thank you for showing me that I should have never done business with you or ever again, and now I can warn others against doing the same. I have nothing good to say about this company. Unfair and money-hungry... The absolute worst experience. The much worse part? GoFundMe would not help me in any way. My first, and certainly last experience, with GoFundMe or moronic WePay. It's a shame that GoFundMe works with them.
10 years ago
KRISTINA Q CA
Gofundme is a scam!!! They make it super easy to sign up and donate but then to withdraw the money is a nightmare. They ask all kinds of repetitive questions regarding the fund. I knew the campaign organizer for a funeral fund and they would ask her such questions as: what is the money being used for? Can you verify the expenses of the funeral? Can you verify that you are you?
My poor sister in law couldn't even grieve her own mother because she had to deal with gofundme on top of planning a funeral she didn't have money for.
Their customer service department is non existent. You can only contact by email and they respond with automated BS messages. You reply to that and then they don't reply. Eventually the cycle starts over because you have to reach out again. Gofundme..
Nah GOFRAUDME!!!!!!!
10 years ago
Lyjan Graham
I don't like gofundme.com. I was campaigning for funds for less fortunate children in the Philippines that would run all year round, unfortunately I had no enough donation for my $2000 target (only $50.00 was donated), so gofundme.com removed the donation url for that reason. I checked my account why, and their reason is because the donation did not reach $500.00, Because of this, I was not able to make anymore donation from where I embedded the donation code in my own website for a few more people to donate. The link was removed without prior notice, living me expecting it was working alright until I noticed the link did not exist anymore. I still have to try more crowdfunding sites that has no such policy and be more helpful to anybody seeking help.
11 years ago
Kathie Bowman Lakeside, CA
I tried to contact gofundme.com, but could not get past the robot prove you are human by checking the box because it kept spinning around and around for over five minutes. Heard they do not like to answer questions. I donated $50 to a Fund and was charged $7.50, or 15% extra to process it. That really angered me. How much did the Fund have to pay to receive the donation, and how do I even know they received it or the fund received it? I really disliked having to give my credit card information and won't do it again. If I can't donate directly or by Paypal, I will not use my credit card info with the CCV. GoFundMe feels like a scam operation, excessively profitable for them
7 years ago
Amber C Frey San Diego, CA
I've donated to a handful of GoFundMe campaigns. It's a good service but you really do need to be weary of who you donate your money to. There's a lot of people that use it fraudulently just to get money from people. But the honest ones are worth donating to most of the time.
7 years ago
Reply from GoFundMe
We truly appreciate your feedback, Amber! Our team is consistently looking for ways to keep our platform safe, and if you have any concerns about the legitimacy of a campaign, please select the "Report this Campaign" button at the bottom of any campaign.
Jan. 17th, 2019
Review Source
Leslie West Jordan, UT
We used GoFundMe for a fundraiser for funeral expenses after my brother passed away. It was easy to use and recognizable to others who wanted to donate. I would definitely recommend!
8 years ago Edited September 14, 2021
Reply from GoFundMe
We're sorry to hear of the circumstances that brought you to GoFundMe, Leslie, but we're glad to be the platform to help you raise funds for these expenses. Our team is sending support to you and your whole family during this extremely difficult time, and we'll always be here to help if you have any other questions or concerns while using GoFundMe.
Oct. 18th, 2018
Review Source
Joy Henry Pleasant Grove, UT
I think this is a great service to help people out but I don't like how much they take of what is earned. I know they need something but this is to help people in great need and it seems too much to me. I like seeing it help people as they try to get back on their feet after tragic events.
8 years ago
Reply from GoFundMe
Thank you for sharing your honest feedback with us, Joy! Our 0% platform fee helps give more per each donation to the campaign organizer and beneficiary, and our payment processing fees go to our payment processors to ensure safe donation and withdrawal transactions. We're now powered by tips from our donors, and we're always looking to improve our platform for those in need. If our team can help answer any other questions or if we can help during your time on GoFundMe, just let us know!
Oct. 10th, 2018
Review Source
tini mapu Orem, UT
Gofundme is my favorite fundraising website. It helps millions of people and it is so easy to donate. It is very personal and it allows you to put up info and pictures and share it through all your social media pages.
8 years ago
Reply from GoFundMe
Thanks so much for your kind words, Tini! We always strive to provide the safest and easiest to use platform to raise funds, and we're always looking to improve. We're glad you found the donation and sharing experience easy and informative!
Oct. 10th, 2018
Rick Froid Park Ridge, IL
GoFundMe has been outstanding with the fundraisers I’ve been involved in. They have a great website that keeps you in the loop with the fund after you sign up.
4 years ago
Tom Reay Salmon Arm, BC
I have used gofundme a number of times over the years for worthwhile Causes and People. It has now become obvious that gofundme is a Political Organization. When they succumbed to Political Pressure to shut down disbursement of donated funds, then tried to steal them to give to their own cherrypicked 'charities or causes'; that was it for me. I will never use that service ever again.
4 years ago
Maranatha Quickly Cheyenne, WY
I was paying to an event in Canada and the fund was shut down because of Media coverage. George Floyd and BLM was not closed down and there was burning and death in the streets. I feel this was a political move and politics should not be involved with charity funds. GFM is only an conduit to get funds out. NOT to end funds because they disagree with them. I will never use this platform again. There are plenty others to choose from.
4 years ago
Taylor Smith Reno, NV
GoFundMe is a horrible business that just stole $10 million from the Canadian Truckers account. Not only will GoFundMe NOT give the money to the trucker's organization, they also REFUSE to give it back to the donors. Instead, they have decided to give it to organizations of THEIR CHOICE. Guess ehat Gofundme? We did donated the money to YOU!!!! You are theifs!!!!!! GIVE BACK THE MONEY!
4 years ago
AlexK QC
Why is responding to emails such a problem for this platform? This is not some game app but a platform for people in dire needs to get help and yet gofundme simply either does not respond or responds with totally irrelevant, off topic replies, mind you takes 2-3 days just to get one if you get one. I am unable to log in, no error message of any kind, screen simply fades away as if logging in and stays this way forever. Have sent 3 emails asking for assistance or what to do with no response at all. So what am i suppose to do?
5 years ago
K C Chatsworth, GA
I have used this site to get donations for three or four different reasons. I do exactly what is recommended to get donations started and to get to my goal. But not one of these gofundme fundraisers that I started has ever received a donation, not even a penny. And my fundraisers are about important things that are not stupid at all. But in my opinion, people that do stupid things are getting the money and absolutely way more than they asked for. This isn't a Fundraiser site of importance. It is a site for doing stupid crap and getting paid for doing the stupid crap. A very huge difference
5 years ago
MindyV Lubbock, TX
GoFundMe is not a good way to try to raise money. Unless you personally know rich people, no one will help you. And the people who do donate to GoFundMe accounts only donate to horrible causes like abortions instead of people who desperately need money because they are struggling financially to make ends meet.
5 years ago
Anita pea Dallas, TX
GoFundMe was very helpful with kickstarting my company. The service was easy to use and amazing pricing. Now my company is a well known place.
6 years ago
Natalia Correa MDTribe Tallahassee, FL
I recently did a gofundme campaign to raise money for a medical mission trip. It was super easy to set up and manage! Highly recommend!
6 years ago
Tiffany I Gaithersburg, MD
I’ve used this for a couple fundraisers. Success really depends on the person pushing it. But it’s a great way to involve people in your cause.
6 years ago
Taylee Warner Riverton, UT
This works the best and I always love reading everyone’s GoFundMe’s that they have posted. I have used it and it works very well.
6 years ago
judith stoll-stark Lawton, OK
Had a go fund me for friend who battling with cancer initiated . As I withdrawn the money for her, a couple days later I received an email my account was negative! Donor rebattled his donation as i contact go fund me i got an email stating a lot of donors don't realize the draft it does not say go fund me. Seriously company is aware of that problem, but doesn't ensure donors be notified what the bankdraft will say on bank statement. didn't even get a warning ,money was taken out of my account before I got notification , but go fund me keep there fee, never again .Bad business
7 years ago
Helena Rutherford Oakland, CA
What started off as a honeymoon fundraiser for my mother has now turned into a major loss in personal finance. My account was suspended and all funds frozen. After weeks of jumping through hoops and running in circles, I get an email saying donations will be reimbursed within 10days.
A month later and I get an email saying my funds have now been locked with National Treasury and I will need to apply for a liscense to access account.
HUH?
No response except the spam link to national treasure website.
An impressively unhelpful platform.
7 years ago
Laura Weaver Kittrell, NC
I have been attempting to make withdrawals for some time now but I never get any type of a confirmation when I enter my bank account information in and everytime I email these guys they never get back to me!!! I will never use the gofunme platform again...it looks like I will never be able to make any withdrawals from my donors so now I love issues going to the doctor's; thank you GoFundMe for being a complete waste of time and effort. You guys are complete garbage and I am speaking nicely about you when I say that!!!!!
7 years ago
Christina Corbett Garden City, ID
I managed a campaign for a friend. It was very easy to set up and use, and customer service was very responsive and helpful when I had questions.
8 years ago
Reply from GoFundMe
We're so glad to hear you had an easy fundraising experience, Christina! Our Customer Happiness Team is proud to help answer questions at any hour of the day. If our team can help with anything else at all, please feel free to contact us, 24/7!
Oct. 18th, 2018
John Ortero Tavares, FL
I had a lot of questions about fundraising, and would it meet my goal, so far it’s been slow going but I have been told to give to time and I will.
8 years ago
Reply from GoFundMe
We're glad our Customer Happiness Team could help answer those questions, John! We recommend sharing your campaign as much as you can, and we've seen many campaigns start out slow but then pick up and reach their goal. Please let our team know if you'd like any other tips while on GoFundMe!
Oct. 10th, 2018
bruce Carlsbad, CA
Everything is good except,
I listed this as an emergency campaign, and CASH app deliver my money to my account the next business DAY!
Thanks
8 years ago
Reply from GoFundMe
We're so appreciative of your feedback, Bruce! Our payment processors use ACH transfers, which have a 2-5 business day timeline to transfer funds to you. We're not able to speed that timeline up, even though we wish we could! If our Customer Happiness Team can help answer any questions or concerns, please do let us know.
Oct. 5th, 2018
ALEXIS Atlanta, GA
Great customer support and super fast replies! Thank you for helping my brother! This is an amazing service and truly helps families!
8 years ago
Reply from GoFundMe
We're glad our platform was here to help you raise funds for your brother, Alexis! We're honored to be the site to help people raise the funds they need, and our Customer Happiness Team is always standing by to lend a hand if any issues come up.
Oct. 5th, 2018
Shevonna Norris Iowa City, IA
I had a issue with withdrawals so I contacted GoFundMe support . They contacted me back in a short amount of time to solve my issues !
8 years ago
Reply from GoFundMe
We're so glad our Customer Happiness Team could help fix up that withdrawal issue, Shevonna! If you have any other questions or concerns while on GoFundMe, please let our team know and we'll be here to help, 24/7!
Oct. 5th, 2018
Michael Anderson Fort Madison, IA
So far it has been very good. I had a question and they answered it in a timely manner. Just keeping my fingers crossed for my son.
8 years ago
Reply from GoFundMe
We're sending all of our best to you and your family, Michael. We're proud to offer helpful support to ensure you have a successful GoFundMe campaign and receive all the funds raised. Please do let us know if we can help in any way.
Oct. 5th, 2018
Kristin Pleasant Grove, UT
I have used go fund me only once to help raise money for a friend that lost her husband, to help cover funeral expenses. It was great.
8 years ago
Reply from GoFundMe
We're glad GoFundMe could be here for you in your friend's time of need, Kristin. We're sending our thoughts to your friend and our Customer Happiness Team will be here for you if you have any questions during your time on GFm, 24/7.
Jun. 14th, 2018
Samantha Millville, UT
I have seen the good that can come from these! People are able to donate any sum of money to help someone in need when tragedy strikes.
8 years ago
Reply from GoFundMe
Our goal is to always be here when someone is in need, Samantha. We never want to see anyone go through a tragedy, but we're glad our platform is a collective space for people to help other people. Thanks so much for your kind feedback, we truly appreciate it!
Jun. 14th, 2018
Kathy West, TX
I was nervous about the process, but it was surprisingly easy. Also, when I did have a question I was contacted very quickly with the answer.
8 years ago
Reply from GoFundMe
We're glad to hear it was easy to set up your GoFundMe, Kathy! If you ever have any concerns while using GoFundMe, our Customer Happiness Team will be here to help, 24/7!
Jun. 14th, 2018
