Name: GoFundMe
Rating: 4.0

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Toni Nicole Swanigan Atlanta, GA

I asked a question and got a response quickly from a knowledgeable agent named Nicole. GoFundMe is awesome.

8 years ago

Reply from GoFundMe

We're glad Nicole could help, Toni! She and the rest of our Customer Happiness Team are always here to help, and thanks for your kind words!

Oct. 5th, 2018

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Kitty Barton

Great customer service, friendly and efficient. Plus a simple easy platform for giving to people that need help.

8 years ago

Reply from GoFundMe

Thanks so much for your kind words, Kitty! We're honored to provide a platform for those in need, and our Customer Happiness Team is proud to offer fast and friendly support!

Sep. 1st, 2018

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Mike Lieser Allen, TX

Easy to use with good customer service. They work hard to make the whole process as easy as possible for you.

8 years ago

Reply from GoFundMe

It's our pleasure to help, Mike. Our Customer Happiness Team will always be here to offer exemplary service at any hour of the day.

Aug. 23rd, 2018

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Ann Cornelius Sapulpa, OK

We raised over $1000 on GoFundMe, but are unable to get the money out for the funeral expenses. There is no withdrawal ability. Very sad day for the family, and no response from GoFundMe. I think this is a scam of the most outrageous proportions.

8 years ago Edited September 14, 2021

Reply from GoFundMe

Thank you for sharing your feedback with us, Ann. We're sending our best to the family during this difficult time, and we're glad to confirm that our Customer Happiness Team was able to help you withdraw all funds.

If we can help with anything else during your time on GoFundMe, please reach out and our team will be here to help further.

Aug. 21st, 2018

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Chantelle McLean

The customer service is excellent. The only downside with GoFundMe for me is that withdrawals take quite a long time to reach your bank account

8 years ago

Reply from GoFundMe

We appreciate the feedback, Chantelle! While we aren't able to send funds the same day like some banks can, we're committed to getting your funds to you as quickly as possible via a secure ACH transfer. If we can help with anything during your GoFundMe experience, please do let our Customer Happiness Team know!

Jun. 12th, 2018

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Andrew Schneider

Quick response from customer service. GoFundMe is way easier than selling cookies or holding a bikini car wash!

8 years ago

Reply from GoFundMe

We're glad our Customer Happiness Team could help with prompt support, Andrew! If you have any questions or concerns during your GoFundMe experience, the team will be happy to help further, 24/7.

Jun. 12th, 2018

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Robin Russell Mercer Island, WA

Excellent customer service. I had a question and they responded quickly and solved my problem with grace and accuracy.

8 years ago

Reply from GoFundMe

Our Customer Happiness Team is proud to offer prompt and helpful service, Robin! We're so glad the team could help and should any other issues arise, the team will be happy to assist.

Jun. 12th, 2018

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Eli Nunez Seaford, NY

GoFundMe customer service is great, assisted me with whatever problem I was having within a couple hours.

8 years ago

Reply from GoFundMe

We're happy to help, Elizabeth. Should any other issues come up, please do reach back out! Our team is ready to assist, 24/7.

Jun. 7th, 2018

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maryellen DiGiacomo Ridgefield, NJ

If there is ever a problem, customer service is right there when you need them. Resolved in minutes!

8 years ago

Reply from GoFundMe

We're so glad to be here to help, Maryellen! We take great pride in a speedy and helpful response, 24/7!

May. 25th, 2018

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Lou Ann Parsons New Castle, PA

They are pretty prompt in answering emails. They also check back with you to make sure they've answered all of your questions.

8 years ago

Reply from GoFundMe

Our Customer Happiness Team will always be here to help, Lou Ann! It's our #1 goal to ensure everyone who writes in has their issue resolved as quickly as possible.

Apr. 23rd, 2018

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Kim

An excellent platform for raising funds, easy and efficient, good value for money and great customer service support.

8 years ago

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Stephani transue Tobyhanna, PA

Gofundme was fast with paying and the customer service was extremely helping with setting everything up.

8 years ago

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Bob Gushwa Wheat Ridge, CO

My questions were answered very quickly. It was easy to set up my account, It's been only two days,

8 years ago Edited September 14, 2021

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Dottie Gerlich Torrance, CA

GoFundMe was very easy to use. I am helping a friend who unexpectedly lost his wife. Great customer service as well.

8 years ago

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Melinda Vandalia, OH

Go fund me helped me with a issue I was having immediately! They helped me resolve the issue in less than 24hrs!

8 years ago

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Mirinda Dixon, MO

Very easy platform to use. Had a technical problem that I contacted them about and they resolved it within 20 minutes.

8 years ago

Reply from GoFundMe

We're glad to see that our Customer Happiness Team was able to quickly resolve the problem, Mirinda.

Mar. 9th, 2018

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Jennifer Dierolf

Great support. Took awhile because i only have iPad and could not get site to work. Now having trouble with withdraws for we pay.

8 years ago

Reply from GoFundMe

Thank you for those kind and honest words, Jennifer! In reviewing your account, it looks like you were able to work with our Customer Happiness Team to successfully set up withdrawals.

Mar. 9th, 2018

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Tommy Green Pass Christian, MS

I have over $832 in my go fund me account I've locked myself out and have no way of contacting these people do not use go fund me because if you make one mistake they get all of your money they do not have proper questions and proper answers for all the fucking problems they have all that money and I can't even afford a damn telephone

8 years ago

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Mark Frogley Phoenix, AZ

Go fund me provided a proficient way for me to donate to a friend in need. I was very pleased with the process.

8 years ago

Reply from GoFundMe

We're glad you had a great experience, Mark!

Mar. 2nd, 2018

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Leo Mckenna

Changed their operations to a stripe account we are a small society who don't have the money to get a company number so this has prevented me from money for my choicen charity and left me uncertain of what will happen to the little donations we do have

9 years ago

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Breanna Jones Herriman, UT

A good way to donate money to someone or a cause. Wish I didn't have to pay a fee to do so. I have seen a lot of people benefit from donations raised.

9 years ago

Reply from GoFundMe

Thank you for this honest feedback, Breanna.

Since you wrote this review, we've recently updated our fees to remove the 5% platform fee from all US, Canadian, and UK personal fundraising campaigns. There is still a payment processing fee that varies by country, but for the vast majority of GoFundMe users the fees are significantly lower. Instead of the 5% mandatory fee, donors are now asked to make an optional tip to support GoFundMe.

Mar. 6th, 2018

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Raj das

Really terrible support, with very little information on how the funds are released. Very little or ambiguous information on how tax is reported. These are gifts to a family that needs help immediately. Why make the process so unduly complicated, and charge 5% for this terrible service.

9 years ago

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Matt Webbs

I created a account to help a sick cat i rescued. Go fund me is a terrible site and ill never use it again. They held my funds trying to accuse me of fraud even after i sent the receipts and bill. Dont use go fund me. They will use every excuse to take your funds from you.

9 years ago

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Sandra Barnes Oroville, CA

I raised money for my campaign for the nov. 8 election but could not use the money because they linked my facebook name to my account which is my middle name and different than my first name on my back ccount. They have not helped me. It has been 7 days.

9 years ago

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Diane

The campaign went great my goal was almost hit. My son has a brain tumor and the community rallied to raise several thousand dollars. I have yet to receive funds. Drawing funds is a nightmare. Customer service is awful. They shut my campaign down while I was still raising money. Do not use go fund me

10 years ago

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Rob

Cancels campaigns without even knowing what exactly is being campaigned. They clam it's against their terms of service, but the terms of service are very vague and poorly written. So if you make a campaign, expect it to be deleted because it'll violate one of their poorly written terms.

10 years ago

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The FrecklesFreedom Fund Hollywood, FL

The process for withdrawing funds is misleading and deceptive and we were raising money to save abandoned/sick dogs. Don't use it. They took almost 8% in fees, shameful. They don't disclose it until after they take their fees.

10 years ago

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Bob Jesse

WOW this web sites really sucks...it sends you to the next page and just keeps on loading,,,,maybe did something wrong but after five years working at IBM I would think I would know what i am doing....well my sisther in law has cancer and we were hoping to make a difference but no here... find a different site!

10 years ago Edited September 14, 2021

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Kristin G Pleasant Grove, UT

When my brothers daughter died we set up a go fund me to help cover funeral costs and were so thankful for how easy and helpful it was.

8 years ago

Reply from GoFundMe

We're so sorry for your loss, Kris. Our thoughts are going to your brother and your whole family, and we're glad that GoFundMe could be the platform for you to get the funds you needed.

Aug. 23rd, 2018

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Sharon Reed Gilbert, AZ

We had a family member have great success using this to pay medical bills. Now I like to just look through and find people in need.

8 years ago

Reply from GoFundMe

We're so glad to have you as part of our community, Sharon. We're glad your family member could get the funds they needed, and we're honored that you want to give back to others on GoFundMe.

Jul. 29th, 2018

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Brayden D. Gilbert, AZ

GoFundMe is by far the best way to have an organized way to get a charity going. It is easy, organized, and able to understand.

8 years ago

Reply from GoFundMe

Thank you for your kind words, Brayden! We're happy that campaign organizers can raise funds directly for their favorite charities, as well as their own causes.

Jul. 8th, 2018

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Joshua Ashlyn Queen Creek, AZ

Amazing resource after a terrible tragedy. Extremely easy to connect with social media accounts which caused our cause to spread fast.

8 years ago Edited September 14, 2021

Reply from GoFundMe

We are glad to hear GoFundMe could be here for you, Joshua. We're sorry you've experienced tragedy and our team is sending our condolences to you. If you have any other questions or concerns, our Customer Happiness Team is here to assist, 24/7.

Jul. 8th, 2018

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Patricia Bernal Calgary, AB

I donated for the peaceful freedom convoy in Canada. Then, gofundme decided to use my donation for another organizations/ppl, giving me a very short notice to claim it back. I'll never use them again.

4 years ago

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Brandy Willaman Martinsville, IN

If there were negative starts I would use them. It is NOT your place to decide who gets the money that has been donated to them. I hope your company gets sued to the fullest extent of the law. Your a disgrace

4 years ago

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Angelica Dela Cruz Jacksonville, FL

A perfect establishment for raising money for organizations, etc. Very easy to use too!

6 years ago

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Tori smith Mesa, AZ

Go fund me is so self explainatory and it’s so convenient that it Allows you to share the link

6 years ago

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marj Redgranite, WI

Well I typed go fund me in the search engine and this is what it says...…."""" The most trusted free online fundraising platform. """"" so if its free, how do they take $5 off when you withdraw......That ISN"T FREE

8 years ago

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Sam Furbee Lewis Center, OH

Had a problem uploading and they kept in touch and helped me complete the process.

8 years ago

Reply from GoFundMe

We're glad our team could help you upload the necessary information for your account, Sam! Thanks so much for reaching out to us so we could safely and securely deliver your funds.

Aug. 31st, 2018

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Levi Trenton, MO

I made a silly mistake and the very nice customer service people fixed it super quickly.

8 years ago

Reply from GoFundMe

We're glad our Customer Happiness Team could fix that up for you, Levi! If you need any other assistance while on GoFundMe, please do let our team know. They're available 24/7!

Aug. 23rd, 2018

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Jessica Carlyon Madison, AL

Meg G has helped me greatly with 2 issues I had. This is a wonderful organization !

8 years ago

Reply from GoFundMe

We'll pass on your kind words to Meg, Jessica! Thanks for being a part of our GoFundMe community!

Jun. 13th, 2018

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LASONIA HUNTER Concord, NC

The first representative wasn't very helpful, but the second representative gave me the information I needed.

8 years ago

Reply from GoFundMe

We appreciate the feedback, Lasonia! We're glad you could get the support you needed, and we'll be happy to help if anything else comes up.

Jun. 7th, 2018

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Gord Vass

The staff at GoFundMe are very friendly and a great help whenever I need assistance. Thank you!

8 years ago

Reply from GoFundMe

Thank you for the kind words, Gord! We truly take them to heart. Our Customer Happiness Team is always standing by to help you, 24/7!

Jun. 7th, 2018

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Thomas Bear Austin, TX

Had an initial issue due to something involving my zip code, but GFM took care of it right away.

8 years ago

Reply from GoFundMe

We're so glad we could fix that small issue for you, Thomas! We're always available for any other questions or concerns, 24/7.

May. 25th, 2018

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John Compitello Rochester, NY

The customer service was very responsive and the information was easy and accurate!

8 years ago

Reply from GoFundMe

We're so glad to hear our Customer Happiness Team was able to give an informed and accurate response, John! We'll be here to answer any questions you have, 24/7!

May. 25th, 2018

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Maria Teresa Giglio

Quickest reply I have ever received from a Customer service rep. Oh, and kind as well!

8 years ago

Reply from GoFundMe

We're so glad to hear our Customer Happiness Team was able to offer a quick and kind reply, Maria!

May. 7th, 2018

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Evelyn Forde

Received fantastic customer service. Quick, professional and thorough yet friendly.

8 years ago

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Russell Richardsonr Bayonne, NJ

The response time was very good, however the cohesiveness between the app and my account are at best spotty.

8 years ago

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Stacie miano Billings, MT

They are very helpful every step of the way. You have answers within a day. Great to work with.

8 years ago

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Barry Harvell Suffolk, VA

I was at my wits end.cant work now where else to turn bam go fund me has help to help with my issue

8 years ago

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Laura Machado

I emailed about funds that were being returned to me and Rudolph was super helpful providing information right away!

8 years ago