Name: GoFundMe
Rating: 4.0

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Britney Los Olivos, CA

Always helpful and polite customer service. Incredibly easy and fast way to raise money as well! I definitely recommend.

8 years ago

Reply from GoFundMe

We're so glad we could help, Britney! Thanks for your kind words about our Customer Happiness Team and our GoFundMe platform, we're happy you're a part of our GoFundMe community.

Jun. 13th, 2018

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Virginia Spindle Roanoke, VA

We are trying to help our grandchildren and Lynda S. and Marla A. are haters and GoFundMe deleted these 2 haters but unfortunately that must not be permanent, They r back again doing the same thing. I f.eel sure GoFundMe will fix this promptly and forever.

8 years ago Edited September 14, 2021

Reply from GoFundMe

We appreciate the feedback, Virginia, and we're sorry to hear you were placed in that situation. We're glad to hear Gina could take care of that issue for you, and if we can help with the campaign, please do let Gina and the other members of the Customer Happiness Team know.

Jun. 13th, 2018

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Cynthia Tuthill Saint Helena, CA

I find this group to be a trusted company with whom to do business! And, when I had a question, they were fast and fabulous at helping me via email.

8 years ago

Reply from GoFundMe

We appreciate your kind words, Cynthia! We're glad to hear our Customer Happiness Team could help with your question, and they'll always be here to help, 24/7.

Jun. 12th, 2018

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milton

I can give 3 stars my campaign did not really work due to debit cards not working to make a donation how ever am pleased with the support in general am sure next time I will be very pleased with the donations

8 years ago

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Vladimir Suslov Glastonbury, CT

Extraordinary costumer support. GoFundMe foresees client needs and proactively facilitates help. Very nice, very intuitive, straight to the point.

8 years ago

Reply from GoFundMe

We're glad to offer prompt and helpful service, Vladimir! If we can help with anything else during your time on GoFundMe, please let us know.

Jun. 12th, 2018

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Rae Palmer El Cajon, CA

I had a problem getting on gofundme but working with a technician we got the bugs worked out. She was truly an amazing lady.

8 years ago

Reply from GoFundMe

We're glad our team member could help, Rae! We're always working to work out any issue you come across, so please let us know if we can help with anything else during your GoFundMe experience.

Jun. 7th, 2018

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Lynda Pemberton Bridgeport, CA

Had a problem with my credit card and the Representative was so helpful and concerned we got it all straightened out..Many thanks to her.

8 years ago

Reply from GoFundMe

We're glad to hear a member of our team could fix that issue for you, Lynda! We'll be here to help, 24/7.

Jun. 7th, 2018

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Allan gauthier

The staff were great. I was experiencing a little difficulty and the staff just took care of it for me. No hassles. Good job!

8 years ago

Reply from GoFundMe

We're so glad to hear it, Allan! If you ever experience another issue on GoFundMe, our Customer Happiness Team will be happy to assist, 24/7.

Jun. 4th, 2018

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Camiah

It isn’t not the best when you’re a starter but it does get better with the customer helping team. So I recommend it

8 years ago

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Marc Weber Greeneville, TN

It was very easy to use. I did have a couple of issues with linking something but the man I emailed with fixed meup right as rain with no issue.

8 years ago

Reply from GoFundMe

We're glad to hear our Customer Happiness Team could help with these small issues, Marc! Thanks for being a part of our GoFundMe community.

May. 25th, 2018

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Brian Boucher Norwich, CT

My experience thus far has been splendid. Any question I add were addressed quickly and professionally by your help team. I am very satisfied. Thank you.

8 years ago

Reply from GoFundMe

We're glad to hear you were satisfied with your support experience, Brian! Our Customer Happiness Team is here for you, 24/7.

May. 7th, 2018

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Maya Ollson Blairstown, NJ

GoFundMe is pretty easy to navigate and when you do encounter a problem their agents are not only knowledgeable but bring a very positive/inspiring attitude.

8 years ago

Reply from GoFundMe

Thanks for the kind words about our Customer Happiness Team and our platform, Maya! Our Agents are always ready to help with all aspects of the GoFundMe experience.

Apr. 23rd, 2018

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Pixie.D.Bernier

The team is very warm and supportive, so far I have had a few dealings, mainly with Meg.G, and they have been kind and helpful with their advice.

8 years ago

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Tamela Jean Arnold Michigan Center, MI

I had a little trouble starting the go fund me account. Wasn't sure what title to put it under, then decided on other. Other than that is was fairly sim[le to start.

8 years ago

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Stand Skeleton Somerset, PA

Chance here to say GoFundMe has become one hundred percent improved in the space for real support. They have no competition from where I am. ??

8 years ago

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Janice Jackson Florissant, MO

My experience with GoFundMe has been fine the only problem is I wish I could talk to a live person by phone instead of by email.

8 years ago

Reply from GoFundMe

Thank you for sharing your honest feedback with us, Janice! Our Customer Happiness Team helps thousands of people each day, and while we don't currently have phone support, we're happy to promptly reply over email.

Apr. 6th, 2018

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Anne Giordano Ridgefield, CT

Every time I’ve had a question, the Go Fund Me team responded promptly and thoroughly and always conveyed a positive, friendly attitude.

8 years ago

Reply from GoFundMe

You pretty much described the top three goals of our Customer Happiness Team, Anne. We're very happy to see they were able to deliver all three to you.

Mar. 9th, 2018

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Jody

I deleted my account by accident and sent an e mail to support. I had a response and resolution 6 minutes later! Wow!!!! Very impressed!!!

8 years ago

Reply from GoFundMe

We're so glad you had a positive experience with our Customer Happiness Team, Jody! We pride ourselves on being the fastest team in the business to respond while still responding with a high-quality answer.

Mar. 9th, 2018

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Gary

Made a donation using my credit card to help Irma victims. Very next morning I was informed of the fraudulent use of my credit card that I had given to GoFundMe, to buy $243 of food from Panda express located only 4.1 miles from the GoFundMe offices. Coincidence possibly but I think they have a dishonest employee and I will not be taken in again.

9 years ago

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Kelly

Only really useful if one is a social media butterfly, otherwise those who are not are SOL. Kind of sad that people can raise money to pay for their unicorn's pet bill but those who are taking care of two dying parents, trying to pay over 200k in student loans, all while on disability and raising a young child cannot get any assistance from gofundme type of companies. Don't bother responding.

9 years ago

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Tarek

I have never seen a business or organization with no phone number to call. The email response is so generic and I can't reach anyone to help. I'm raising a charity for an orphanage and we did so well in one day, they ended up closing my account, refunding all the donations we raised with no valid reason, investigation or even responding to my emails Worst company ever!!!!!

9 years ago

Reply from GoFundMe

Hello Mr. Elshaarawi,

I can confirm that our Trust and Safety team has been working in conjunction with our payment partner to understand why these actions were taken on the donations you raised. I do see that you have two separate campaigns on GoFundMe, one that is raising funds that will be sent directly to a charity, and then another that you set up that was a personal fundraiser. I can assure you that donations to your charity campaign have not been affected here -

I have asked our Trust and Safety team to follow up with you to clarify how we can best continue with the second personal campaign you set up should you wish to raise funds on two separate campaigns.

All the best,
Rudolph

Mar. 6th, 2018

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almontecindy Foster City, CA

GoFundMe is a scam. We're a PTA, I'm the treasurer, and we have a simple campaign. They're happy to take people's money but it's nearly impossible to get the funds out, and there is no help if you're stuck. A teacher opened the account to help out, then PTA took it over. Both he and I are locked out getting any funds, we keep getting the same email over and over - add more info. We've added info everywhere - still nothing and no help from GoFundMe. This company is a scam. Use anyone else.

9 years ago

Reply from GoFundMe

Hi Cindy,

After reviewing your account, it looks like you had a conversation with our Community Management. They needed to verify some information for security purposes because you were not mentioned in the campaign itself, but you were withdrawing the funds. It looks like after providing the requested documentation, our team was able to verify your identity and clear you to withdraw the funds. We can confirm that at that point you were able to continue to withdraw all the funds that were raised on behalf of the PTA.

Mar. 26th, 2018

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Daniel Catlover Las Vegas, NV

Gofundme sucks 1. Their system is moronic. There is a "start a new campaign" link but it just takes me to my already started and over campaigns. There's no other option to make a new one. 2. In both dolphin and chrome browser (android lolipop) the gofundme menu malfunctions, it either won't open or flickers open and closes up again. 3. There's no way to change your wepay email. And it's been YEARS stuck at this level of stupidity.

9 years ago

Reply from GoFundMe

Hi Daniel,

We're sorry to hear about the trouble you had with our site! In searching for "Daniel Catlover" in our system, we were not able to locate any campaigns or correspondence with our Customer Happiness Team. After testing the issues you listed, we were not able to replicate any issues and can confirm that the above issues are working properly.

If you wish to contact our Customer Happiness Team for further assistance, please go here:

Mar. 26th, 2018

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Amy Glaser Ithaca, NY

Go Fund Me Double billed my credit card for my donation. My attempt to get this corrected involved contacting the credit card processor, We Pay, as it was there error. They redirected me to Go Fund Me, who promised to resolve the issue with We Pay. Two days later, I get a frantic Email from the person whose campaign I supported informing me that they are refunding my donation to her when it was supposed to be that they would refund the extra charge to me. They are charging her service fees to boot and this transaction. Customer service is friendly but entirely ineffective. I suspect fraud.

9 years ago

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Thomas-Victoria Kraus

I tried to help my brother who has been wrongly convicted, and there was a lot of crookedness with his case. Our family was ripped off from a couple attorneys, and my brother was not represented correctly. He has just paid another attorney to appeal his case, and I was trying to help him raise money for his attorney fees through go fund me, they allowed me to start the campaign, but then canceled it on me. I am very dissatisfied with go fund me service, and will look to other crowdfunding sites, before I ever decide to use go fund me in the future again.

9 years ago

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kylie od Southampton, PA

Raised money to help pay for my father's funeral services...GoFundMe's website doesn't even work properly. We cannot withdraw our money and was never made aware that we would also be subject to WePays percentages to be removed from the donations as well as GoFundMe's percentage. 5% plus an additional 2.9% and 30 cents for every donation. But that doesn't even matter because we cannot get a dime withdrawn from the site. DO NOT USE GOFUNDME

9 years ago

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Rosi Sanchez New York, NY

I tried to change my password because I am grief stricken after my brother's death. They were supposed to send me a confirmation password to reset my password. I couldn't!! Another email says password successfully set. They never sent a confirmation password. I can't even register for a new account because it says email taken. There is no money to give my only sibling a decent sendoff!! He died suddenly!! Please help me. I am beside myself with grief and worry because this is affecting my mother worse!! She is elderly with major heart problems. Please help!! Thank you kindly.

10 years ago

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Antonio J Gonzalez Fairmont, WV

Terrible sight. Unless you are tied in with every single media Network on the planet, it will not help you. I needed help with medical and legal expenses I was explicit about it had photographs and still to no avail. I would never recommend this to anybody I know unless I wanted someone to waste their time or I knew that they had created every media Network.

10 years ago

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Steve Gossett Pasadena, CA

WOW! Set up an account because my wife passed away and needed relief with funeral costs. We had a total amount raised of $4,435.00. GoFundMe took 5% ($221.75) and WePay took two fees (2.9% + 0.30) per transaction for a total of $141.50. So between them both they got total fees of $363.25 from our funeral fund. I hope life is as sympathetic when someone who works there loses a loved one.

10 years ago

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M

Terrible terrible my friend and her fiancé past away last December leaving two boys orphaned so we started a gofundme me page as a trust account and we still haven't received funds we raised. 18 months later!! Fighting back and forth only by email for them to do a complete circle of request we complete then the sign a new person to email us to start again. Terrible no contact number or physical adress. Garbage site!!!!

10 years ago

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Tiffany Tempe, AZ

Great way to give without having to take out cash. This site has helped so many people i know when it comes to funeral costs to helping friends with medical conditions.

7 years ago

Reply from GoFundMe

We're so glad to hear your community has benefited from using GoFundMe, Tiffany! Our team is working around the clock to consistently improve our site for a safer and easier fundraising experience. Should any issues come up, please contact our team!

Jan. 17th, 2019

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Savanah Gugyelka

Gofundme helped make it easier for my family and I to raise money to help my grandpa pay for his medical and travel expenses. Now the Doctors say he is cancer free!

8 years ago

Reply from GoFundMe

We're so glad to hear that positive diagnosis, Savanah! We're honored to be the platform you and your family chose to receive these funds to your grandpa. Our team is hoping for all the best for you, your grandpa, and your family!

Oct. 18th, 2018

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wanda Saint George, UT

when you donate to GoFundMe, they ask for a "tip" you choose the percentage you want. i think there was 5%, 10%. i didnt see a phone number anywhere to call, i wanted to ask about this and why are they wanting a "tip." I emailed them and didn't get a response. i just chose the lowest percentage just so i can complete my donation. but beware at the end of your donation you will see that.

8 years ago

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Derek Scoville Pleasant Grove, UT

I teach a Business class, and have used GoFundMe to raise money for different student based projects. It is a fun, easy way to recruit people to your cause, and to raise the money needed.

8 years ago

Reply from GoFundMe

We're so glad to hear you've found GoFundMe an easy place to raise funds, Derek! We're happy to hear that GoFundMe is able to be used in your class, and our team will always be here to help if you or your students have any questions.

Oct. 18th, 2018

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Rylee Durfey Pleasant Grove, UT

I think go fund me is a great and easy thing to use to give people money without using cash or checks. I love this company they are definetely a 5 star for me.

8 years ago

Reply from GoFundMe

We're so appreciative of your kind words, Rylee! Thank you for being a part of the GoFundMe community, and please let our team know if we can help with anything during your GoFundMe journey.

Oct. 9th, 2018

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Erin Rhoton Pleasant Grove, UT

I contributed to a GoFundMe after a friend's brother passed away to help his surviving family members. It is a good way to help others that you don't know personally.

8 years ago

Reply from GoFundMe

We're glad to hear your friend's family was able to start that GoFundMe, Erin. Thanks for your kind words and we're all sending our thoughts to your friend and their family. If you ever have any questions about donations or starting a GoFundMe, our Customer Happiness Team will be here to assist.

Jun. 14th, 2018

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Vanessa Butler Columbia, MO

Go Fund Me is a very useful and reliable place to get funds in a crisis. Just be sure to read the fee charged for using the site

4 years ago Edited February 23, 2022

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Wilwil Sainte-Therese, QC

Quel désappointement cette organisation GoFundMe, plus jamais, j'opte maintenant plutôt GiveSendGo, beaucoup plus crédible. What a disappointment this organization GoFundMe, never again, I now opt for GiveSendGo, much more credible.

4 years ago

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Soltes Mountain Properties LTD. Calgary, AB

Go fund me blocked a campaign like the one from the Canadian truckers due to politics. They truckers have legitimate support from thousand of Canadians and raised over 10 million in about a week. They should not decide which causes should get support.

4 years ago

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Rebecca Foss Chilliwack, BC

I will never use GoFundMe again due to how they've handled recent events. If a campaign is shut down, money should be automatically reimbursed and not kept and redistributed how GoFundMe sees fit. Shame on GoFundMe for this mess. It has ruined their reputation in my eyes.

4 years ago

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Free Dom MN

I will never use Go Fund Me ever again! They misled me as to where my donation was going. They freeze the funds that I intended on going to a wonderful and popular cause!! I am switching to Give send go for now on and I will tell everyone I know about this experience!!

4 years ago

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Lynette Jorgensen Herriman, UT

GoFundMe is a great way to raise money for people in need. It is safe and is easy to make donations.

4 years ago

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Kimsreview Olney, MD

I like using GoFundMe. It is super convenient and easy to set up and send out. People trust it and it makes it easier to find raise.

6 years ago

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Amanda Montebello, CA

I used GoFundMe to fundraise for my trip to Nicaragua and I was able to reach out and raise a lot of money.

6 years ago

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roxanne Millville, UT

What an amazing site, i love donating to good causes and know my money is in safe hands with this company

7 years ago

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Ruth Las Cruces, NM

I'm very confused about this? I Don’t know what happened but gofundme dropped my account! Good thing the refunded all donors money back. There is no way to contact anyone to find out why. If anyone knows how, please let me know! Much appreciated!

7 years ago

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Ciara Rockford, IL

Hello I was wondering have any one had a problem with getting your money from go fund my money is stuck and my dates keep changing I put one because I’m trying to find out what going on but I would rate it 5 beverage it is a good thing to do

8 years ago

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todd studebaker Bloomingdale, IL

I made a mistake and the GoFundMe rep was very helpful to rectify the situation quickly and professionally!

8 years ago

Reply from GoFundMe

We're glad our Customer Happiness Team could fix up that issue, Todd! Mistakes happen, and our team is prepared to help, 24/7.

Oct. 10th, 2018

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MSgt Mitchell G Clayton, DE

Easy to set up, Great Customer Service Assistance, Funds being transferred to bank on a timely basis.

8 years ago

Reply from GoFundMe

We're so glad to hear GoFundMe was easy to use, Mitchell! Our Customer Happiness Team is always here to answer any questions about withdrawals, sharing, or anything else that may come up. Please do let us know if we can help during your time on GoFundMe.

Oct. 10th, 2018

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Peter DROTTAR Groveland, FL

I had a personal request for assistance for the withdrawal. Response was quick and willingness to help.

8 years ago

Reply from GoFundMe

We're happy our Customer Happiness Team was able to assist with your withdrawals, Peter! If any other issues come up during your time on GoFundMe, please let them know. Our team is available 24/7.

Oct. 10th, 2018