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Wells Fargo

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5.5

Overall Score

Author: Jenna Vasquez

LAST UPDATED: April 4th, 2022

Founded in 1852, Wells Fargo is a financial services company that offers consumer and commercial banking, loans, insurance, wealth management, investments, and credit cards.

A Wells Fargo credit card offers low APRs and reward options including cash back, points, or hotel rewards. Even offering a student credit card, borrowers of all backgrounds can find a fitting credit card with Wells Fargo.

Continue reading for pros and cons, and Wells Fargo credit card reviews from real customers.

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The Good

  • Variety of Credit Cards
  • Competitive APRs
  • Rewards Credit Cards
  • No Annual Fees
  • Free Credit Score Tracking
  • Credit Card Protections
  • Positive Customer Reviews

Variety of Credit Cards

Wells Fargo has a variety of credit card options to meet the various needs of its customers. These credit card options include:

  • Wells Fargo Propel American Express® Card
  • Wells Fargo Cash Wise Visa® Card
  • Wells Fargo Visa Signature® Card
  • Wells Fargo Rewards® Card
  • Wells Fargo Platinum Card
  • Hotels.com® Rewards Visa® Credit Card
  • Wells Fargo Cash Back College Card

Each card has varying rewards and benefits, but none of them have an annual fee.

Competitive APRs

Depending on the card, Wells Fargo offers an introductory APR of 6 to 18 months on both purchases and balance transfers, providing consumers with the opportunity to pay off new purchases at a lower interest rate. After the introductory APR period, normal rates will be charged.

For consumers with excellent credit, Wells Fargo's lowest rate of approximately 15 percent is likely to be secured; this is average in the credit card industry. For those who have poor credit, a higher interest rate will likely be received, as high as 25 percent.

Rewards Credit Cards

Wells Fargo provides a number of rewards credit cards for its customers to choose from. By frequently using their Wells Fargo credit card, customers can earn rewards points that may be redeemed for cash, merchandise, gift cards, and travel.

For example, the Wells Fargo Propel American Express® Card is the reigning winner of NerdWallet's Best-Of award. With this card, consumers can earn three times the points on specific purchases, such as eating out and ordering in, gas stations, and hotels.

In addition to award-winning and other traditional rewards cards, young borrowers can apply for a Wells Fargo student credit card. This card allows college students to begin building credit while in school and offers cash rewards earned for up to $2,500 spent on gas, grocery, and drugstore purchases for the first six months. While not all credit card issuers have student credit card options, this Wells Fargo option is a great way for young people to begin building credit with the benefit of some rewards.

No Annual Fees

There are no annual fees for all Wells Fargo credit cards. This can save cardholders hundreds of dollars each year.

Free Credit Score Tracking

Wells Fargo customers can monitor their credit score at no extra cost, which can help cardholders to stay on top of their credit and be aware of any changes to their score.

Credit Card Protections 

In the event that there is an unauthorized charge or a credit card, or a card is lost or stolen, you should contact Wells Fargo immediately and it will jump to action immediately to protect your information.

In either of the aforementioned cases, consumers can call Wells Fargo's 24-hour customer service number. In a case such as unauthorized purchases, the consumer will be reimbursed if they report suspicious charges promptly and by calling customer service.

Additional information regarding billing, and services available to protect you from credit card fraud, should be included in your monthly statement and/or your Customer Agreement and Disclosure Statement.

Positive Customer Reviews

Fifty-three percent of customer reviews award Wells Fargo five stars. The majority of these positive reviews highlight reliable customer services, great rates and rewards. Overall, people have been pleased with their Wells Fargo credit card.

On the other hand, negative reviews suggest that Wells Fargo interest rates are high, and some customers describe unenjoyable encounters with customer service.

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The Bad

  • Foreign Transaction Fees
  • No Secured Credit Card Option
  • Wells Fargo Accounts Scandal

Foreign Transaction Fees

Wells Fargo does charge a foreign transaction fee of 3 percent of each international transaction converted to U.S. dollars. If you travel frequently this could be a drawback, and there are many credit issuers that offer cards with zero transaction fees.

No Secured Credit Card Option 

Wells Fargo does not offer a secured credit card, an option that many other card issuers provide. Thus, if you are looking to rebuild your credit or have a bad credit score and are having a difficult time being approved for other credit cards, it would be in your best interest to look at other companies that have secured credit card options.

However, Wells Fargo does have a secured card option among its business credit card services.

Wells Fargo Accounts Scandal

Since 2013, Wells Fargo has been under severe scrutiny for harboring a toxic work environment and putting customers’ best interest aside in favor of driving greater sales. Employees were placed under intense pressure to meet unrealistic quotas, and as a result of this pressure, Wells Fargo employees signed customers up for accounts and credit cards they didn’t want, need, or in some cases, even have knowledge of. In turn, customers were often paying fees on accounts and cards that they didn’t need.

In addition to this scandal, Wells Fargo was recently sued by the cities of Sacramento, Philadelphia, Miami, and Oakland for allegedly giving Black and Latino homebuyers unfavorable mortgage terms.

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The Bottom Line

Wells Fargo offers competitive APRs, including a generous introductory APR offering, rewards programs, limited annual fees, and free credit score tracking, making it a competitive credit card choice in the industry. While the company doesn’t offer an extensive range of cards like you might see with other credit card issuers, Wells Fargo’s cards do offer competitive rewards.

Applying for a Wells Fargo credit card is quick and easy, and you don’t need to be an existing Wells Fargo customer to apply for a credit card online. However, it could improve your chances of approval if you have an existing relationship with the bank in the form of some other bank account.

If you are seeking to build or rebuild credit through the use of a secured credit card, you will have to look elsewhere because Wells Fargo does not offer a secured credit card option for personal banking. However, there is a secured card option amongst its business credit card options.

Based on customer reviews, many customers trust and enjoy Wells Fargo’s banking and credit card services, despite recent company scandals.

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Star Rating

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4.1

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265 Reviews

Review Breakdown

5 grade

54%

4 grade

21%

3 grade

11%

2 grade

9%

1 grade

5%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Rachelle Orlando, FL

I’ve been with Wells Fargo for more than seven years and they have yet to let me down. Their customer service is almost unparalleled and if for any reason I suspect fraud they are quick to cancel my cards, send me another, and reimburse me. I wish they were more proactive with updates and asking you for your preferences. It’s not until I’ve encountered some issues that I call and they tell me well I never notified them of such and such request or set this preferred method blah blah but no biggie. They’re cash back is improving and something to look forward to and so is their student card which waived certain annual fees and such for a while for me.

4 years ago

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Lizzy Puentes Abingdon, MD

Wells fargo credit card service is great! They are always available when help is needed via phone. The mobile app is also very helpful and the card is able to be added to your mobile wallet which is very convenient. It is also easy to get another card if your card is lost/stolen or if fraud is done on your account.

5 years ago

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Thomas Hullinger Pleasant Grove, UT

I have a Wells Fargo Credit Card and they are easy to track online and the best thing that I like is their spending tracking that helps me with my budget. Interest rate is very attractive and I also like them giving me the option of money back depending on what I spend and I can put it right back into my account.

8 years ago

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Lakysha Reid Ellenwood, GA

I have been with this financial group since before they were Wells Fargo. The customer service did not decline from any of the company takeovers. I have several different accounts with them & if I need to speak to someone in any particular area, I have always been met with positive & knowledgeable representatives. If, I did have mixed concerns with the information given, I have always been able to escalate the problem & speak directly with someone more knowledgeable.

4 years ago

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gricel valdez Yuma, AZ

I have been a customer of Wells Fargo for my entire adult life. I have tried other places to bank but always end up coming back. I like their customer service. The hours are great escpecialy being able to bank on Saturdays. My family banks their and my kids have their accounts there as well. Online banking is a breeze and bill pay has simplified my life! I highly recommend Wells Fargo!

4 years ago

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Sydney Charleston South Jordan, UT

My credit card is currently with wells fargo! I really like checking my account online with wellsfargo. I pay all my bills online through bill pay. I can also read my statements online. It is very easy to use and convenient. When I have had problems ordering services or products online that were not legit, wellsfargo got my money back. I have been very happy with this service

5 years ago

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Nicole Jones Sandy, UT

If you're in debt and are looking for a credit card, I highly recommend the Platinum credit card from Wells Fargo. With its introductory 0% APR period, it's definitely worth looking into! Another added bonus is the cell phone insurance. A few months ago I broke my iPhone and because I pay my monthly cell phone bill with my WF Platinum card, I received $500 toward a new phone.

6 years ago

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GrandpaRod Lehi, UT

I have banked at Wells Fargo and other banks. I enjoy the bill pay services as being very easy to use and understand. I like the concept that I can see all my accounts on one screen and can follow the transactions very well. I like the teller services as well and being very friendly. My investors left Wells Fargo because of the mismanagement of funds, so I do have my concerns, so I hope they can be resolved.

6 years ago

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kayshel Herriman, UT

I banked with Wells Fargo for most of my adult life and used a credit card through that time. I only left Wells Fargo when they pretty much ignored me when trying to get a small HELOC. After being with them for 50 years, I was disappointed in their customer service and found a credit union that quickly helped me, so I switched to them for my banking needs.

6 years ago

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kristin Gneiting Pleasant Grove, UT

I love my Wells Fargo Credit Card because of the trust I have in my bank. If I forget to call to say I'm leaving the state or country, I will have the bank call me or alert me right away it is being used. I have a great rate on my card and the customer service in always very pleasant. I can find a branch all across the United States wherever I go if I ever need to go in a bank to ask a personal question, or the 1-800 number is 24 hours a day.

7 years ago

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Calista Huber Mesa, AZ

I have absolutely loved Well Fargo! My credit card was easy to open and easy yo understand. I got it when I was about 18 and my limit was low because I had a minimum wage job. I was able to learn how to use my credit card pay it back to build good credit and have never needed a higher limit. I've had great customer service and never have had any credit card issues!

7 years ago

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Anna Hu Provo, UT

My credit card experience with Wells Fargo has been very positive. I have held my credit card with them for about 4 years now and Wells Fargo has automatically increased my limits as I have quickly paid off my bills. I like that Wells Fargo will calculate your credit score for free at any time. I wish my credit card gave me a higher rate back but very reliable experience with Wells.

8 years ago

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Alice White Plains, NY

Like the alerts I receive. How knowledgeable the customer service is and how friendly they are.Always feel like I am treated with respect and they make me feel how important I am to them.

6 years ago

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Julie E Houston, TX

they have always been there when I have needed them; when american express closed my account, wellsfargo gave me a card; when Hurricane Harvey hit; they have been here for me

9 years ago

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Janet Wood Birmingham, AL

I love this bank...it is so nice to walk into my branch and be acknowledged as a regular customer...Customer service at it's finest. Years ago I did have a problem with insufficient funds; however, they were quick to it corrected.

4 years ago

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J. D. Maney Pensacola, FL

Wells Fargo is my current mortgage holder and has provided me with an 18-month interest free Visa Platinum card as well as several unsecured personal loans over the past 16 years. I have always received great customer service from representatives who are knowledgeable, friendly, competent and professional. Who could ask for more??!!

4 years ago

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Alexandria Lekberg Chesterfield, VA

I have banked with them for nine years. They are very helpful and kind when I go in. All my transactions have been perfect. I love that there are Wells Fargo banks everywhere all over the United States. That is why I started a bank account with them. No complaints!

4 years ago

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Sarah Biondo Gilbert, AZ

We've banked at wells Fargo and have had the credit for about 15 years. The credit card is a visa and it's extremely convenient to transfer from our bank account to the credit card for payment, so we always keep it. We have had credit extensions over the year and use it for recurring costs or when Amex can't be used.

4 years ago

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Karli American Fork, UT

My credit card is from Wells Fargo, and I've always had a great experience with it. I love that I get cash back rewards and more than enough time to pay off the balance. I've never had issues with the limits and overall really like my experience.

5 years ago

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Randy Rhodes Pleasant Grove, UT

Have banked with Wells Fargo for many years. I have an account at a credit union that has been hacked twice but never any trouble with Wells Fargo. Tells are super courteous sometimes to the point it can seem a little fake but it is better to have over the top customer service than not.

6 years ago

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Haelyn Lahens Deerfield Beach, FL

I have been a customer with Wells Fargo since 2009 and I have never had any problems. They are highly dependable and they really want the best for you. There were several cases in which I needed replacement cards or I forgot the password to my online account. In every circumstance, they were always willing to quickly help.

6 years ago

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Beth Christensen Provo, UT

Wells Fargo is trustworthy, has a really user-friendly app and website, and the employees are awesome. Any time I've gone into a Wells Fargo establishment or called for help over the phone, I've literally always been helped and figured out whatever issue I've had. I 100% recommend them to anyone!

6 years ago

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Ted Johnson Pleasant Grove, UT

I have a Wells Fargo credit card and have had it forever. It is easy to use with a great rate attached and many notifications can be attached to it for record keeping and tracking spending. It can be used almost everywhere and is very convenient.

7 years ago

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Whitney Stanko Smithfield, UT

I love my college Credit card. I only have a certain spending limit and it isn't very high. Also paying off my card is super easy and fast to do. I was worried it would be hard and stressful but Wells Fargo makes it super easy to do online.

7 years ago

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Reese Pleasant Grove, UT

This is the card I use the most. It has rewards that I like, it gives me cash back if I want. I have a lot of options. I trust the bank and they have locations that are easy to go into and check on things if I need to. I also have great fraud protection and they will let me know if anything looks suspicious.

7 years ago

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Kristiane R Durfey Pleasant Grove, UT

I have been very pleased with my Wells Fargo Credit card. It isn't one that I use very often but when I need to it's nice to know that I can use it without any problems. I have a Wells Fargo checking and savings account as well which makes paying off the card so convenient to do with online banking.

7 years ago

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Ann Bailey Lehi, UT

My elderly parents bank at Wells Fargo. I was pleasantly surprised that they offer free notarization for living wills and trusts. We walked into the facility on two different days. The agents were friendly, and took the time needed to care for us.

7 years ago

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janalee sanders Valley Center, CA

we currently use this card and have never had any problems. they seem to keep good interest rates and have always protected our personal information from what we know. this card has worked well for us because we also do other banking with Wells Fargo so we can tie that into the card sometimes

7 years ago

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Martha Woodward Charlotte, NC

A rental car company tried to charge me for damages that I never made. Wells Fargo was extremely helpful in proving that the charges were bogus and refunding me my money.

4 years ago

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Wendy Shaw Queens, NY

Great intro rate. Made paying bills easier and fealt more secure. Received a real nice sign on bonus. A credit line for every situation. Have refered family and friends...Don't miss out. EASY TO APPLY ON LINE!!!

4 years ago

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Aricel Westfall Slocomb, AL

I am a college student and Wells Fargo is a simple and easy bank for someone like myself who has no knowledge of banks or credit cards. Working with them makes handling my finances stress free and not confusing.

4 years ago

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J B Sandy, UT

I think I've had a banking relationship of some kind or another with Wells Fargo since I turned 18. Always been a good partner to me. They provide great financial planning tools through their advisors.

4 years ago Edited January 21, 2022

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James Goodman Port Orchard, WA

I have banked and saved with Wells Fargo since 1996. They still have the most helpful customer service, and employ staff that communicates well both in person and over the phone. I wouldn't trust my money with anyone else.

4 years ago

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Luke Swierczynski Waterford, MI

Love my new 2% cash back visa. It's become my new go to card for anything that doesn't fall in a 5% category. Easy to use app as well to make payments, although I only had to login a single time to set up auto pay so far.

4 years ago

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James Moss Knoxville, IA

Wells Fargo wants to go the extra mile, they have treated me right ever since I got their card. When I have a problem they are easy to contact and very professional in helping me.

4 years ago

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Mona-Lissa Tallahassee, FL

Wells Fargo has so many options for credit cards, they even have something for college students which I find to be really helpful. When I had questions I was able to call them and receive help. Amazing customer service.

5 years ago

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Taylor Larson Pho Thale, 66

I love Wells Fargo because their app makes it easy for me to make my credit card payments and set up automatic payments. It's easy to contact customer service and they are so helpful.

5 years ago

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Becky Gilbert, AZ

Wells Fargo has been great to work with. When we've had fraudulent charges, they took care of it nicely. When I have lost my card, they were great about getting me a new one.

5 years ago

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Chelsea Bishop Las Vegas, NV

I have been with Wells Fargo well over a decade. I like their user friendly app and website. I have lately been using Zelle more, and I like that money transfer application within their website! Feels very trustworthy.

5 years ago

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Christopher Whiting Los Angeles, CA

I got a Wellsfargo credit card when I started college, they seemed to have tailored the card to my needs as I have grown gotten a family and my needs changed so has the card. I recommend it to anyone.

6 years ago

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Morgan whiting Salt Lake City, UT

They are so friendly and kind. I live in a big city and they remember who I am not sure how. They always are willing to help out and go the extra mile. My kids also love the dum dums.

6 years ago

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Wayne Young Little Rock, AR

Wells Fargo is a great reliable bank. They provide good information both on their website and in the mail. They gave us a great rate and deal for a credit card to purchase an item of jewelry.

6 years ago Edited September 14, 2021

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Kevin Liu Sandy, UT

The Wells Fargo credit card has a great rewards program and the interest rates are pretty competitive. Their mobile app makes it super easy to pay my bill and link my checking account.

6 years ago Edited September 14, 2021

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Phabie Tallahassee, FL

Overall my experience with wells fargo has been great. Customer service takes the time to explain the conditions of my card and answer my questions. The wait time to reach an operator has never been more than 2 minutes.

6 years ago

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Msindoni Pembroke Pines, FL

I use my Wells Fargo credit card all the time for my spending needs. It's easy to use and I was able to set it up with my account so I never have to think about sending in a payment.

6 years ago

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Natalia Correa MDTribe Tallahassee, FL

I love their customer service most especially. They are very professional and I trust them with my money handling. I have several accounts with them and am very satisfied with their work!

6 years ago

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Silvia Lobendahn Orem, UT

LOVE LOVE LOVE how they have taken care of my account! I know that they had some issues with employees in the past, but I have appreciated their level of customer support for me.

6 years ago

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Cara McAffee Cedar City, UT

Very reliable. I was away in another country and they had my back the entire time making sure I was never getting scammed and holding my card if they suspected and fraudulent activity. Thank you

6 years ago

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Mickey Mangum Long Beach, MS

I currently have zero interest card with Wells Fargo. It has performed exactly as advertised. Sign up was simple and done all online. I transferred a higher interest balance to their card simply and easily.

6 years ago

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Star Stewart Fort Lauderdale, FL

I have been Wells Fargo for a long time. Accessing their online banking is really easy and it’s not hard to find what I need on there. Their customer service is great as well.

6 years ago