Name: Capital One
Rating: 4.4

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LeAnn Baytown, TX

My first credit card. Capital One is great for credit card beginners. And now they have some great option for getting points.

5 years ago

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Shelbi Griggs Houston, TX

Always have loved capital one, they never try to trick you or anything and have been able to build my credit score with it.

5 years ago

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Mariana Arteaga Perez Danbury, CT

I’ve been using this company. For years and I love the automatic messages I receive plus they have a great money back program.

5 years ago

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Willie Sneed Dallas, TX

One of the worst credit cards you can ever have insecurity is non-existent security is a joke I had identity theft for that I'm still trying to fix I send them my payment in Dallas all my life all of a sudden I see a bill for me to San Francisco I had to find it they sent me a bill for it for bed and breakfasts in San Francisco how crazy can you be

5 years ago

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carole abel Palm Coast, FL

just made a significant payment on my Capital One Platinum card but interest is still extremely high. i have a small balance to pay off and contacted capital one to see if interest rate could be negotiated or even card type. Spoke with a few CSR's and T2 escalation reps and they did not impress me at all- one CSR DID make a useful suggestion and told me to make a few smaller payments within the month. i will try this way again, i used to do this when i could afford it but as the holidays approach- i dont have this luxury but i will see after New year or close the account :(

5 years ago Edited December 13, 2021

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Jay Bartels Lutz, FL

I can highly recommend capital one credit cards . They have great customer service and are willing to work with you through hard times

5 years ago

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Laurel

Customer Service when you call always sent to another country and information is not as secure over there annoying. And they make you repeat everything because they do no understand you

6 years ago

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Joann Scott

When I was unable to pay my full minimum payments due, they worked out a payment plan for me to help me get back on track.

6 years ago

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Janice

I was a loyal customer and I made a purchase online and reported to capital one of my purchases and how I didn't want the online company to do any other purchases on my account I gave capital one my confirmation number that I was given from the merchant. I was afraid it would happen that's why I provide the information to stop any transactions.But they refused to listen to me I have no reason to lie but long story short I no longer do business with that card I was a loyal customer for over 25 Years and they chose not to believe me.And chose to take my business some where Else.

6 years ago

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Darren Cardwell

They are extremely customer friendly as they take great care with customer service issues and all aspects of their user services.

6 years ago

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Chad

When I make a payment I have instant access. They do not just raise your limit to raise it and their ap is very user freindly.

6 years ago

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Josh

Honest, just pay attention to detail. The company is up front not trying to trick you into debt. Good rewards when used correctly

6 years ago

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Matthew Haine

Decent company. Account security could be better and the interest rate lower. And they could do a better job of following up promptly on questionable purchases.

6 years ago

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Lori Fletcher Saratoga Springs, UT

Best balance transfer rates and minimal fees. Usually you can get a 15 month zero interest on your first balance transfer. Easy to use mobile app.

6 years ago

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Kenneth McWhorter

I have had a good experience with them. I like how they work with the customer and their payment arrangements and how they offer a large variety of services.

6 years ago

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Cynthia and Warren L. Stovell

Upon sign-up, spend $3,000 in the 1st three months, and receive a $500 cash cash back reward! Great customer service experience!

7 years ago

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Bryon Walters Beaver Dam, WI

I had my credit card shut off because Capital One didn't send me the monthly bill. I pay my balance every month, credit limit is 3 times the amount owed and I called immediately when I received the July and August bill on the same day and told customer service about the issue and that a check would be sent the same day. They still shut the card down so I had no credit card over the Labor day weekend. Less than impressed I would never treat one of my customers in such a manner.

8 years ago

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Thomas Hullinger Pleasant Grove, UT

Credit One has so many options in credit cards. I have been able to personalize them and get the rewards program that I want. I also like their rates.

8 years ago

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Kaleb Herbert Gilbert, AZ

Love this card. Interest is high, but I knew that before getting it. Great customer service and love the credit wise report I can check anytime.

8 years ago

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john a williams

they do everything well. It is sometimes difficult to reach someone but they have a lot of senior customers like me so i can understand.

8 years ago

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Maryayb Draper, UT

I love how easy it is to use reward points for travel with this card. The points are a huge benefit of carrying this card

8 years ago

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Courtney Mcmillan North Canton, OH

I'm rebuilding my credit and was approved with a low limit but after 5 months of on time payments it was raised substantially.

8 years ago

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Wesley Clark Kaufman, TX

Highest level of security and support of all my credit cards. Critically important to me. And one of the better cash rewards.

8 years ago

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Bruce Knipe

Easy online access and email alerts for every purchase and 1.5% back on everything without a yearly limit on the amount back.

8 years ago

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Lourdes Rivera Wilmington, DE

Is a good credit card but not as good as others plus they charge a yearly high fee I have asked them to changed it or switch my credit card to another but they keep denied to help me. I really wish I can paid them off.

8 years ago

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Brenda Stough Dora, AL

Great company for credit cards. Excellent customer service any very easy to deal with. They take care of your problems very quickly.

9 years ago

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Baker

Been with Cap One for years, have 3 cards and an auto loan through them. Would be 5 stars but, their cap one shopping app screwed me out of $250 when it didn’t register my purchase and I overpaid for an item which I could have bought cheaper ( I was expecting to get rewards but, those never came)

4 years ago

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Michael Cline Onalaska, TX

"Flexibility" in a word. From changing payment due dates to increasing your availability of funds and some other sometime needed help. They really are helpful.

4 years ago

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Billi Lynn Holt Rochester, NY

Capital One has always provided me with great service and the ability to have credit or banking services. I find Capital One to be very useful and understanding.

4 years ago

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scotty Saint Paul, MN

I enjoyed my Capital One card for many years up until the point where I needed their help the most. I was being fraudulently scammed By one of those deposit money into your account and send us back some and you keep the rest type scams. Once I realized it was going on I got a hold of their customer service team and was reassured that nothing was happening and everything was fine in my account. and in fact the funds were still there, while I was watching them being taken out of my account online. I kept telling them that they're taking my funds right now can't you see this and they kept assuring me that everything was good your money is still there. After my account was drained and I had thousands of dollars of fraudulent debt on my account I called and called and called. Tried to get their customer service team to work with me, They never worked with me. They wouldn't work with me so I slammed them everywhere I could, bash them on social media I turned them into the BBB but with no results and up having to pay back all that stolen funds and fake funds that were deposited into my account. other than them sitting next to the criminals while they were doing it all, the proof was right in front of their cs teams faces, And they still did nothing to help

4 years ago

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Lori Clark Columbus, GA

Capital One will drive you crazy sending you flyer after flyer after letter after flyer after postcard. Just think of how much money they could save if they just took no as an answer and quit bombarding our mailboxes. I don’t think I could ever be a loyal customer to this company.

4 years ago

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Wombat for Life Silver Spring, MD

We have 3 different Capital One cards. They offer great services, do an excellent job of monitoring for fraud (which has occurred multiple times). No complaints.

4 years ago

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Gayle Jorgensen American Fork, UT

They have been very useful. They are gray at keeping track of the use of our card and letting us know if there is anything that we need to be aware of.

4 years ago

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Cierra Gohlke Grand Blanc, MI

Capital One is hands down the best credit card company I've used. I love being able to collect reward points and use them for purchases! When in doubt, go with Capital One!

4 years ago

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Julie Joos Herriman, UT

I have used this company for a few years. I have never had an issue. They have handled every dispute I've had quickly and efficiently. I am very happy with this company.

4 years ago

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Tim O'Connor Tucson, AZ

I have two cards with them and the app is awesome, links all the accounts into one. Paying made so easy with the app. Highly recommend him for first time card holders.

4 years ago

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Rustys777 Morganton, NC

Great customer service and I love that they report to the credit agencies which helps build credit. Their app is convenient and alerts are very helpful

4 years ago

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CMWitt Sun Prairie, WI

It seems like Capital One likes to "add on" services that are not essential. The low cost to uninformed consumers seems like a value, but you don't really need to pay for these add on services. I feel like they promote the add on services to the collage age person that might still be learning about credit. boo to them for doing this.

4 years ago

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KG Lebanon, NJ

I don’t really use my capital one credit card anymore but I have in the past and it has been easy to use as well as download the app that goes along with it.

4 years ago

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Ashlyn Elwood Roswell, GA

Capital One is the perfect credit card for anyone who is looking to travel. You can earn rewards and miles on so many flights and other travel situations. An absolute must for my fellow travelers!

4 years ago

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Vy Ha Tallahassee, FL

Excellent because they didn’t take any of my money concerning my previous bad experiences with other banks that didn’t reimburse money I didn’t authorized

4 years ago Edited November 11, 2021

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Kari Fisher Brigham City, UT

I have been with them for a few years. I have never had any problems at all! Very easy to use the app and to pay the monthly payment without any hassles.

5 years ago Edited September 14, 2021

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Leonard Leo Potomac, MD

This is my "go to" card, with 1.5% cashback. No need to worry about getting cashback from quarterly incentives or shopping at specific stores. Linking my account with Capital One 360 allows me to easily fund my bill.

5 years ago Edited September 14, 2021

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peter harmatuk Poolesville, MD

Capitol One Credit cards are widely accepted but normally carry a higher than market rate based upon same credit ratings. I only use my card to pay for Washington CAPs season tickets, as Capitol One gives us some perks for using their card within Capitol One Area. If were not for this use, I would not have their card.

5 years ago

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Brynne Davies Kuna, ID

Best credit card ever! They have caught fraud several on my acct several times. Can’t say enough great things about capital one!! Awesome customer service!

5 years ago

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Mat A Rancho Cordova, CA

Capital One has been a good credit card. I just recently switched over to the Venture card and I’m excited to see the miles I will be getting using this card. I highly recommend them.

5 years ago

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Chelsey Ulibarri Riverton, UT

I’ve used capital one for both my credit card company as well as have had vehicle loans from them and they have always been amazing to work with and always helpful

6 years ago

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Dre35 West Valley City, UT

We've had this savings account for over 10 years. The interest rates on the savings used to be the highest, and are now middle of the pack. The website is user friendly though, makes for a great online bank account with no customer service interactions.

6 years ago

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Rathan Kumar Trabuco Canyon, CA

Recently applied for a capital one card for international travel. Process was seamless and very easy. Plus benefits for travel insurance and renting cars is a must for travel.

6 years ago

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FIXITART West Jordan, UT

I am am not one to have credit cards due to fears of extra fees. I have Capitol one card thru Cabelas. It has been very easy to pay my bill online and is most secure when doing so.

6 years ago