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Bank of America

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5.4

Overall Score

Author: Jenna Vasquez

LAST UPDATED: April 10th, 2022

Bank of America, founded in San Francisco in 1998, is one of the world’s leading financial institutions, offering a variety of banking solutions to individuals and businesses. 

In addition to traditional banking services, the bank offers a variety of different credit cards. Offering a variety of rewards cards, and other credit card products, including a student credit card and secured credit card option, consumers can find the card that best fits their needs.

Continue reading for a full review of Bank of America credit cards, as well as reviews from real customers.

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The Good

  • Variety of Credit Cards
  • Co-branded Rewards Cards
  • Secured Credit Card Options
  • Student Credit Card Options
  • Benefits for Existing Bank of America Customers
  • Preferred Rewards Program
  • Free Credit Score Monitoring
  • Positive Customer Reviews

Variety of Credit Cards

In addition to its traditional banking services, Bank of America offers a variety of credit cards. You don’t need to be an existing Bank of America customer to qualify for a credit card, but there are some additional benefits, such as preferred rewards, that are available to those who already bank with the institution.

Bank of America offers both company-branded and co-branded rewards cards, allowing you to earn points or cash back on purchases. In addition, Bank of America offers a secured credit card, as well as a variety of student credit cards.

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Highlight: Bank of America® Cash Rewards Card

One of Bank of America’s most popular cards, the Cash Rewards card offers 3% and 2% cash back in a category of your choice, and grocery stores/wholesale clubs on the first $2,500 each quarter. Earn 1% cash back on all other purchases. There is no annual fee, and you can earn $200 in online cash rewards for a limited time after making at least $1,000 in purchases in the first 90 days of opening your account.

Co-branded Rewards Cards

Bank of America offers a variety of co-branded credit cards, allowing you to gain rewards on specific purchases that can be used towards travel, for example. Bank of America offers co-branded options with the following companies:

  • Alaska Airlines
  • Allegiant Airlines
  • Amtrak
  • Air France
  • Sonesta International Hotels Corporation
  • Royal Caribbean International
  • Virgin Atlantic
  • Celebrity Cruises
  • Norwegian Cruise Line
  • Susan G. Komen (Breast Cancer Foundation)
  • Major League Baseball (MLB)

Secured Credit Card Options

If you are looking to build or rebuild credit, Bank of America offers two secured credit card options:

  • Bank of America® Cash Rewards Secured
  • BankAmericard® Secured

Both cards offer a convenient way to build credit with no annual fee and a refundable security deposit of $300 to $4,900. 

Many companies do not offer this added benefit to credit building. The Bank of America Cash Rewards Secured card offers 3% and 2% cash back in a category of your choice and at grocery stores/wholesale clubs on the first $2,500 each quarter; 1% cash back on all other purchases.

Student Credit Card Options

Bank of America offers three student credit card options:

  • Bank of America® Cash Rewards for Students
  • BankAmericard® for Students
  • Bank of America® Travel Rewards for Students

Most other credit card companies only offer one student credit card option that generally has some sort of cash back reward. 

Benefits for Existing Bank of America Customers

You do not need to be an existing Bank of America customer to apply for a credit card, but if you are an existing customer, some cards offer additional benefits for keeping all your accounts with the bank.

For example, the Bank of America® Premium Rewards® card allows Bank of America checking account or savings account holders to redeem cash back as a deposit into either type of account. In addition, existing Bank of America customers are eligible for Preferred Rewards, allowing you to earn 25 percent to 75 percent more points on purchases.

Preferred Rewards Program

Bank of America’s Preferred Rewards program is designed to give back to loyal bank customers, offering exclusive benefits. The program includes three tiers — Gold, Platinum, and Platinum Honors — allowing you access to certain rewards and savings.

To enroll in Preferred Rewards you must meet the following criteria:

  • Have an active, eligible Bank of America checking account
  • Have a three-month combined average daily balance of $20,000+ in Bank of America deposit accounts and/or Merrill® investment accounts

If you meet these criteria you are welcome to enroll through online banking, but approval is not guaranteed.

Free Credit Score Monitoring

Available to all Bank of America credit card holders, you can check your FICO® score for free either online or through the Bank of America mobile app. 

Through this service you can check your FICO score monthly with no impact to your credit score, see what factors are impacting your score, and receive tips for maintaining healthy credit with Better Money Habits.

Positive Customer Reviews

Bank of America reviews are currently limited, but the majority of these reviews give the company 4 or 5 stars. These positive reviews frequently mention excellent customer service and low interest rates.

On the other hand, negative reviews frequently mention high fees.

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The Bad

  • Annual Fees
  • Foreign Transaction Fees

Annual Fees

Many Bank of America credit cards don’t charge an annual fee, but some cards do charge this fee:

  • Bank of America® Premium Rewards® — $95 annual fee
  • Alaska Airlines Visa® — $75 annual fee
  • Free Spirit® Travel More World Elite Mastercard® — $0 introductory annual fee. After the first year, $79 annual fee.
  • Allegiant World Mastercard® — $59 annual fee
  • Amtrak Guest Rewards® World Mastercard® — $79 annual fee
  • Air France KLM World Elite Mastercard® — $89 annual fee
  • Sonesta World Mastercard® — $0 introductory annual fee. After the first year, $75 annual fee.
  • Virgin Atlantic World Elite Mastercard® — $90 annual fee

It is important to note that rewards cards often charge this fee, and Bank of America’s annual fees are significantly low in comparison to other credit card issuers, such as American Express.

Foreign Transaction Fees 

Many Bank of America credit cards don’t charge a foreign transaction fee, including its co-branded travel rewards cards, but some company-branded cards will charge this fee. 

Bank of America’s foreign transaction fee is 3 percent U.S. dollar amount on each purchase made in a foreign currency or on transactions made/processed outside of the United States.

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The Bottom Line

Bank of America is a trusted financial institution both nationally and internationally, and serves a variety of needs through its personal banking products and services, as well as its array of 22 credit card options.

From generous cash back rewards to travel points, Bank of America has a credit card for everyone. It is an added bonus that the company offers a cash back rewards secured credit card option, as well as a travel rewards card for students, allowing more flexibility and benefits for those who are building credit.

Most credit cards do not charge an annual fee or foreign transaction fee, but for cards that do charge an annual fee, you might pay less than you would with other credit card issuers. Although, higher annual fees generally mean that there are more generous rewards involved.

Based on a currently limited number of Bank of America credit card reviews, the majority of customers award the company 4 or 5 stars, most frequently praising the company’s low interest rates and excellent customer service.

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Star Rating

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4.1

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279 Reviews

Review Breakdown

5 grade

54%

4 grade

24%

3 grade

8%

2 grade

3%

1 grade

11%

Sentiment Criteria

Value

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Quality

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Service

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George

The type of credit card I got from Bank of America was a secured credit card meaning that I had to put a deposit before being granted the card. This type of technique and program works well in order to build credit history since the credit world Dynamics have changed to ridiculous situations over the years. When nobody else trusted me just because I had no credit history; Bank of America trusted in me.

6 years ago

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Frank Herbert Portland, OR

I have used the Bank of America Visa card for at least 30 years. My main concern is identity theft and they have been very vigilant in guarding my card and identifying suspicious transactions. They notify me immediately when a charge appears amiss, and they have even frozen my card on some overseas transactions, but they are easy to contact 24 hours a day via phone or internet to clear up any questions. I also use their Travel Rewards card exclusively when overseas to avoid pesky foreign currency conversion fees. I used to work for the US Government and their card was accepted by all US embassies for staff employees which was extremely convenient.

4 years ago

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JimS. Cathedral City, CA

I have an Alaska Airlines Visa card through Bank of America. This gives me Alaska Airlines mileage as well as other benefits, like a free checked bag for every flight. It cost me $75 per year. What can you say about a Visa card? Pretty much everyone takes it. User interface for the Bank of America credit card app is pretty easy to use. I make my credit card payments on the app, and it works quickly and easily. They also give you your FICO score free every month which is nice. What’s not to like? I don’t have all my banking services with Bank of America, but if I did I’m sure they would be fine.

4 years ago Edited January 3, 2022

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Melissa Castillo Baytown, TX

I have a Bank of America card through an eductors source and find it to be of great value. The interest rate I was offered was unbeatable. I like the ease of online banking and the services the credit card offers me. Great value.

5 years ago

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Patricia Miller Preston, ID

I have had a credit card with Bank of America for 17 years. The service is great and the staff is always available to help you. I wanted to make a large purchase in November but I did not have enough available credit left on my card and the woman at Bank of America made it work! She was wonderful.

6 years ago

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Beverly Schacher Long Beach, MS

My husband has a Bank of America credit card that he uses for his small business. He has been very happy with the terms and the customer service. He uses the card for gas and equipment purchases and pays it off each month to avoid interest charges.

6 years ago

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Tiffany I Elkridge, MD

I’ve been a loyal customer with BOA since college. They’ve notified me of miscellaneous charges, rushed debit cards, and helped with any customer service request I’ve needed. The online system is super easy to use. I’ve never needed to switch banks.

6 years ago

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Anthony Cashin

Boa charges $5 to replace worn out cards. They classify as "damaged". My point is I did not damage the card. It's too flimsy, and I am having to get a new one more than once a year. Should last until expiration. They called and explained and refunded my $5

9 years ago

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Meagan Diemer Hopewell, VA

Going on +11 years of banking with Bank of America. Never had an issue and customer service has always been great. Wait times are not extreme like other banking institutes I have used in the past. Usually receive immediate resolutions with issues. If not possible, they are at least timely. Their app is convenient and easy to use. Which is a huge plus. Just wish I could go further back in transactions to view. But still overall very happy with their services!

4 years ago

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Kaye Columbia, MO

The Bank of America Mobile App is my favorite! The mobile banking app is so easy to use and it really helps in managing my credit card spending. It shows you a breakdown of all your spending and your income, as well as showing you your monthly credit score free of charge. And, because I'm a student, a lot of the normal credit card fees are waived, which I love.

4 years ago

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Abril Hunter Tallahassee, FL

Bank of America is a great company to have a credit card through. My Bank of America card is always reliable and the bank itself is always super helpful whenever I have any problems. I mostly appreciate the banking app and online banking system that allow for ease of access to my account information wherever I am. The applications interface is very nice and easy to use as well as constantly updated and accurate. I most enjoy that it logs you out of your banking session if you are in active. It makes the whole process you much safer.

5 years ago

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Vicki H. Poolesville, MD

Although I don't currently use my Bank of America card because I am retired and only need my debit card (tied to my credit union account) and my Amazon card now, I would still recommend using Bank of America as good credit card to use. I always handled transactions via mail or phone but I never had any problems and they were always pleasant and helpful when I needed their help.

5 years ago

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JStel Grand Junction, CO

Never a problem with BOA credit card! If you are a single card user for most purchases...go no further. I've not once had an unresolved problem in many years of use! Customer service excellent and expedient, online access safe and convenient, and point building opportunities (with cash option) are excellent! Finally, security is of utmost importance to BOA...and they will go to bat for you when needed. Most times they catch problems before they ever occur!

6 years ago

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Reese Pleasant Grove, UT

I have had a Bank of America credit card and they stand apart from other credit cards in my rate being lower, lower fees, and some great options for rewards. I especially like the cash back program. I had a Bank of America credit card in the 1980's and it was good then and it is even better now with all of the safeguard options and online services.

7 years ago

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Dominique Caballero

I have a good experience. There is one minor issue is that there customer service is not great. When I realize I made an early payment for my credit card, they did not like to waive the fee when I meant to make the payment on the next cycle.

6 years ago

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Shelly Wright

I got an interest free for 18 month's credit card. It seems to make it easier to pay it off faster. I have been banking with them for 10 years. They were the only credit card to give 18 months and no transfer fees.

6 years ago

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Eddie Rios Ogden, UT

Bank of America has one of my lowest interest rate credit cards. They offer simplified billing with online options to reduce paper billing. I get all the standard customer service but I also get sustained low rates. I can't be happier with any other card.

6 years ago

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Hannah Pleasant Grove, UT

We use the Alaska Airlines bank of america card. I like the card itself. But I usually don't look forward to trying to get done anything on their website. It is a pretty poor user experience. However, the mileage plan is great and we build up miles so fast. We have gotten quite a few free flights. Great deal!

8 years ago

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Robert Joros

Just a few issues. Alwaysmling lines at the actual bank itself. And if I transfer $$ from savings to checking to much I get charged. Other than that I really have no issues. The online banking app is easy to use and a good tool for tending to $$.

9 years ago

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Luke Swierczynski Waterford, MI

Got their Travel rewards card before a trip since I'd rather have a travel card that can be used with any flight service. Decent sign on bonus seeing as there is no annual fee and 1.5% back isn't terrible, but does pale compared to the new 2% cards offered.

4 years ago

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Steve Harris Gonzales, LA

I have had 2 Bank of America credit cards for a number of years. They've always been great. Never a single negative issue. One of many examples of positive responses I've asked on more than one occasion if they would increase my credit limit. Each time they increased it substantially and quickly.

4 years ago Edited January 24, 2022

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J B Sandy, UT

My parents used Bank of America for as long as I can remember, and the have been a great financial partner as they have gotten older and had to look at options for getting equity out of their home. B of A found an option that allowed them to retire in comfort.

4 years ago Edited January 24, 2022

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Moses F. Chandler, AZ

We are proud to be Bank of America customers. They offer a wide range of services & support. The staff is very Professional & very helpful. We highly recommend Bank of America, they have a long standing commitment of satisfaction, for it's customer's

4 years ago Edited January 21, 2022

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Erinmarie Xian Seffner, FL

I have 2 credit cards and a mtg with Bank of America - they have the BEST customer service. In the 20 years I've been doing business with them they have resolved any and every issue I have ever had. I realize there are those that do not like BOA but I have always been very happy with the service provided.

4 years ago

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Gavin Jones Columbus, OH

Had great customer service and very swift assistance. I have found BOA to be very reliable and also the card I have has given me some great rewards and offers. Also the app itself is super friendly and easy to use on the fly.

4 years ago Edited January 3, 2022

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Sirdriz77 Fairfield, CT

I love Bank of America for their banking and investing, and their customer service is awesome, but I don't use my BoA credit card very often, because the rewards don't compare to my other credit cards. I haven't looked to see what card benefits they are offering lately, but if they had a benefit that I wanted I wouldn't hesitate to use my card more often.

4 years ago

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Cece Valentine San Antonio, TX

Bank of America protects you card information very well. They will lock your card if there's any suspicious activity happening in your account. It's also really easy to create an account and set up an appointment in the mobile app. You can really trust this bank with your money and credit.

4 years ago

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Ashlyn Elwood Roswell, GA

In my opinion, Bank of America is revolutionizing the credit card industry. You can pick which area you want to earn the most cash back on based on your spending habits! This has allowed me to earn more cash back on gas since I have fairly long commutes and also love road trips (plus gas is expensive!!!).

4 years ago

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Victor Olaore Omoshehin Brooklyn, NY

The Bank of America have been a customer friendly bank to me. At least, It was my first ever bank to open in the country. The experience have been overwhelming with their online chat and other banking services which I can get online. The Bank of America responded to my debit card replacement on time without stress. Some times my credit card arrived fore the 7 business days expectation.

4 years ago

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Brianna Sutherland Tallahassee, FL

I have been a member of Bank of America since I was in high school and I have no complaints thus far. Starting out, i had a joint account with my mom but now I have my own account and I truly trust BOA . Their customer service has always been helpful and understanding when I have an issue with my account.

4 years ago Edited November 8, 2021

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roberto arcia Columbia, MO

My experience with Bank of America has been great. They have to get credit rewards and are always attentive when it comes to customer concerns. Additionally, they have to get card styles, which I love because it makes it more personal.

4 years ago

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Destini Ferguson Tallahassee, FL

The BOA app allows you to see all of your transactions, and it is easy to use. When I have fraudulent activity BOA shuts off my card until i have verified the purchases. This is very helpful and reassures me that my money is safe. They also sent my new card quickly when i had lost it at work.

5 years ago

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Brianna S Tallahassee, FL

I have been with Bank of America since I received my first debit card, which has been for almost 6 years. I have never had any issues with money going missing and whenever I had to dispute a charge, their customer service was very helpful and efficient!

5 years ago

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Brad H Gilbert, AZ

I have used Bank of America for the past 20 years. This has been the bank for all my business transactions. I find the bank personnel very helpful in setting up accounts and changing the people in our company who can sign checks and do other transactions. Their bank statements are easy to read and reflect accurate data in a minimal amount of space.. On those rare occasions. when a credit card payment has been denied, it has been very easy to contact someone via. phone who can help. me solve the problem. Overall I find this bank to be very helpful to myself and our business.

5 years ago

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James Knight Tremonton, UT

We appreciate the relationship we have with Bank of America. The customer service has helped us avoid fraudulent charges a number of times. They are always on top of issues and call us when things don’t look on the up and up.

5 years ago

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MattB Salt Lake City, UT

I have several different Bank of America credit cards and love that they are accepted everywhere, I'm able to earn rewards and when I've contacted customer service for questions/concerns they have been very responsive and helpful.

6 years ago

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Syl North Port, FL

I’m a customer for Bank of America since 1994. This is by far the best bank I've ever deal with. Great customer support and the staff are very knowledgeable. Mobile apps are amazing and you can make deposits without going to the bank. I very happy with their customer service for all these years.

6 years ago

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Carol Carter Evansville, IN

I’ve had difficult issues, but customer service has always been outstanding. I’ve had a couple possible fraud issues, but handled immediately. Was kept informed of updates and new cards issued. They have other benefits and special offers, I don’t always participate in.

6 years ago

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Julie Kincaid Soldotna, AK

We have had a Bank of America credit card for 11 years. We like the rewards that are offered, and feel like the company has good communication. Their phone app works great and I like how easy it is to set up travel alerts. Their customer service has always been very good.

7 years ago

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Ashley Pleasant Grove, UT

I have the Bank of America cash rewards credit card. I like this card because I get to choose how I earn rewards. When I first opened the card they gave me $200 cash rewards after making at least $1,000 in purchases in the first 3 months. I had 2 weddings that summer so it was very helpful!!

7 years ago

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Mary West Jordan, UT

Bank of America was my very first credit card. I had a really small limit as I hadn't developed any credit yet. It was a very good card and service for a first time card holder. I kept the card open for many years as it looked good for my credit history. I only canceled when they began charging for inactivity.

7 years ago

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Karen Nelson Alpine, UT

I am alway losing credit cards. They are so great about it. They give me a temporary and the very next day, I have my new card. They are also very helpful and kind about helping check if there is any activity on my lost or stolen card.

8 years ago

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Ayda Darvishan Houston, TX

If I could I would give 0 stars. Worst credit card services ever. I put it on autopayment and I was using it for about a year and it was working. But then after a while it didn't and I had a couple of missed payments. I disputed the issue but customer service did nothing about it. They told me probably I did not set the autopayment properly (which is weird because it worked perfectly for couple of months and then did stop). Anyways, customer service suggested that they do the autopayment settings themselves and I agreed. Again, it worked for a while and then after 9 months ​I figured I have 6 miss patements in my credit report!! It crushed my credit score from excellent to fair condition!!! I'm very very ery angry... I have several other credit cards that I use frequently and never had a problem with their autopayment (no misstatements at all on other cards). I will never ever use Bank of America's services and I suggested the same to anyone I know.

4 years ago

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Marci Randall Sandy, UT

We have had a Bank of America credit card for over 20 years! I love the cash back program and have always been impressed with the security measures they have when traveling

4 years ago

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Anoushka Ahuja Lecanto, FL

I got the Bank of America credit card when I first opened a Bank of America account, it was ok with decent cash back offers on groceries & gas. I did not pay any account fees because I had direct deposit through work that was a plus!

4 years ago

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Jeff Gonnason Kihei, HI

I have four credit cards with Bank of America, and I find them difficult to work with in many situations. They are unable to resolve the difference between personal and business accounts, And the representatives do not return phone calls or follow up as expected.

5 years ago

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Mickey Mangum Long Beach, MS

I had a Bank of America card for many years and it had a very high interest rate. The company itself was fine and I should have read the fine print. They were only charging me what the stated it would be. Keep looking and you can find much lower rates.

6 years ago

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Brittany Wilkinson Herriman, UT

I like my Bank of America credit card. I love the ease of reading the credit card statement. It makes it clear and easy to see where purchases were made and how much is due.

6 years ago

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Tanner Cook Gilbert, AZ

My wife and I both have the gold reward credit card with Bank of America - we earn cash back on every purchase! No annual fees which is a huge plus for us.

7 years ago

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Robert Washington, MI

Extremely slow to post your payments-it is now 35 days and although my balance is $1,200 they have reported $10,500 to the credit reporting firms. After contacting them I was told to be patient, certain things take time. Like how about doing your job correctly. Very nasty and snippy to talk to a customer rep said well maybe you just want to cancel your card? No problems it is done. They also refuse to process any charges for firearms and I would like to know how they can abrogate the 2nd Amendment and no I am not a gun nut but feel if you have been cleared and can qualify for a charge card they have no right to say no unless they are paying for the purchase! Tired of continual problems with their failure to post payments.

8 years ago