Name: Bank of America
Rating: 4.1

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Susan Tabet Tehachapi, CA

Amber in customer service was amazing... knowledgeable, polite, patient, helpful. The best customer service representative I've ever worked with. You are lucky to have her.

8 years ago

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Dylan Winchester, MA

If you like being tranfered from department to department when you need help on the phone this is the bank for u not only do they put u on hold 7/8 times you might talk to someone for 2 minutes and then u get switched to someone else where you have to reexplain your issues and yup you guessed it you get transferred agian. Ive been banking with them for 10 years i even went in to the bank of america tellers and had a sit down with a teller about the claim i disputed .. even both of us stayed on hold for more than 30 minutes until she told me ahe had no power over them .. and the customer service actually hung up on us . I wouldnt tell anyone to bank there over the amount of stress and frustation the bank gives you with hidden fees and horrible customer service

9 years ago

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garet claborn

Bank of America charged an an NSF fee for their monthly maintenance fee (which is $12, bs -_- ) this in turn caused my account to go negative in January and they charged, again, a new overdraft fee for that. So I called them chewed them out and cancelled my account at the end of January. However the service rep did not cancel it. Fast forward to now, they retried payment multiple times and charged fees each time over the last few months. Finally, a client accidentally sent a contractor payment to my old account (the payment belonged to another contractor) which is how I found out the account was still open. Bank of America promised to repay my client after discussing the full situation. Three weeks of calls with their escalation dept. later and they recanted saying they wouldn't do it. Bank of America is a scammy company that bleeds people dry and makes their money off low-income families. They disgust me as most of these giant banks with no honor for their word aught to. Stick with a local credit union people. This bank can seem fine until you need their help in a real situation. They wont go the extra mile, or even the first mile they promised. They will absolutely not lift a finger unless required by law and even then their own policies take precedent because they can get away with breaking agreements as a large corporation. Screw them.

9 years ago

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Abdul Alim Buffalo, NY

I've been a bank of America customer for almost 13 years. Never had an issue with the cards.If there's any issue just call the customer and and they help you with any and everything

4 years ago

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Sheena

Overall experience with BOA is great. I love that they are always monitoring everything, if activities seems fishy on your card you are most definitely getting a call. Excellent preventative measures.

4 years ago

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upnorthwi Bellevue, WA

Credit cards are pretty much all the same, high interest, bad customer service and gimmicks. Bank of America is one of my favorites, nice interest rate, good customer service, they will assist you with a dispute with merchants.

4 years ago

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Jodee McKeon Houston, TX

I have their travel rewards card and it is pretty good, we get decent rewards that we can use for flights and hotels and that's been nice. I think their website is old and clunky and could definitely use an upgrade but aside from that, I've had a good experience.

4 years ago

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altavise davis Tallahassee, FL

Bank Of America has been the only bank of mine since the 8th grade. I absolutely love it! This bank has a mobile app that alerts you for everything, you can also check your checking and savings! I highly recommend!

4 years ago

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Landon Badoni Montgomery, TX

I just use Bank of America for a single account, but they do a good job of communicating changes in account activity and making sure to remind me of any payments on cards that I may not be tracking on.

5 years ago

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Jared Provo, UT

I've been with Bank of America for years! They have great customer service and are very accommodating. I've settled disputes with them, and they have gone out of their way to help me when I've needed it.

5 years ago

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Steve Knight Salt Lake City, UT

I've had a credit card through Bank of America for some time now. Although I haven't had much interaction with the company other than through their website, I find it easy to use.

5 years ago

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Dalyn Bellingham Monument, CO

Great one-stop shop for financial needs. Their rewards tier systems are great as they give you credit card rewards bonuses among other perks for keeping a high balance in your other accounts. Online platform could be improved though. Customer service is great as a platinum rewards member.

5 years ago

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Sarah Fayetteville, AR

I love banking with Bank of America! I have used them for years, and have always been pleased with their customer service. Plus, their mobile banking app is super easy to use and very convenient.

5 years ago

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Wayne Young Little Rock, AR

I have had a BOA credit card for years. Their service is reliable and their fraud protection is very good. They have caught a few suspect transactions, and they call immediately to let you know.

6 years ago

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Tiauna Anderson Salt Lake City, UT

I've had my Bank of America card for years now and have always been happy with my service. I needed help with a fraudulent charge last week and they were so quick to jump in, reverse the charge for me, and get a new card sent out I highly recommend!

6 years ago Edited September 14, 2021

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B-dog San Antonio, TX

I have 2 cards with BofA and have been with them for a long time. They screwed me over years ago by arbitrarily cutting my credit lines when the housing crisis was taking place. That left a sour taste in my mouth and I closed my checking account with them but kept the cards for now.

6 years ago

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mccandless24 Kaysville, UT

I really enjoyed the cash back option from Bank of America. They give you a lot of options of places you can use the card and it helps count toward the amount of money you get back. I didn't feel limited and in fact there were so many options of places I already made purchases at.

6 years ago

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Yanesezah Fenelon Delray Beach, FL

I love Bank or America, it is the only bank I trust with my funds. I had a terrible experience with an online company and Bank of America was able to fund me back over 200 hundred dollars I lost with no trouble.

6 years ago

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Zharia Allums Haines City, FL

I have the app and I like it; it's very convenient, even for me, given that I am a fairly new credit card owner. It's easy to follow and secure; I use my Face ID to access my account. Also, because I am a college student, I have come to appreciate the benefits that college students receive.

6 years ago

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Destini Ferguson

Perfect bank for families. You can share accounts and monitor spending. The company also makes it easy to manage your cards with a user friendly app. I can also always find an ATM nearby.

6 years ago

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Grant Lofgreen Provo, UT

Travel rewards card works great. Would be nice if it didn't have a foreign transaction fee seeing as it's a travel card...accepted almost everywhere. Mobile app is very useful.

7 years ago

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wayne sanders Valley Center, CA

B of A has always been a card that I carry. having used this card for many years I have yet to have any issues with it. It is convenient because there is other banking that I do that I can tie into my B of A card and being able to take care of several things with one company is always nice and its a time saver.

7 years ago

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Mildred Carter Woodbridge, VA

I've had a BoA credit card since I initially opened my checking account when I turned 18. It's been a huge life saver for emergency situations. The use of the BoA app and website are also tremendous help, as you can set up online bill pay, and even transfer money not only between accounts but also to other people who may not even HAVE BoA accounts.

7 years ago

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Sam Ekberg Gilbert, AZ

I use Bank of America, and it is fantastic! They have an online app that is really uesful, that I use it almost everyday! They help with everything I need and are very friendly with it! Their credit card service is always reliable and it allows me to get daily things.

7 years ago

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Lori Yuma, AZ

They always alert me charges when they occur. If they aren't my charges I can quickly contact B of A and get things straightened out

8 years ago

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McKinney Boyd Midlothian, TX

Bank of America is the crown jewel of all credit cards. It has a number of perks and points to keep you using it all the time.

8 years ago

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Mary H Oakland, CA

Very easy process. Everything was a seemless. From the initial call to installation everything has been handled well. We are very happy!

8 years ago

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Patricia Ezell Tyler, TX

Vacationing in Mexico and called BOA 2 separate times to ensure my BOA debit/cc would work for purchases and was assured it would. I arrived in Mexico only to find out that it did not and was flagged for security after I notified them prior to leaving! Multiple calls, emails without resolution until I returned home. Worst service ever - BOA left me without cash or any way to make purchases the entire week I was abroad. No explanation, no apologies.

9 years ago

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Ximena Morales Torrance, CA

They were the only bank that did not close my account when I lost my house (back in 2009), they lower my credit limit and they gave me great 0% to pay off my creditors

9 years ago

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TERRENCE WALKER Glen Burnie, MD

I was told I was a high risk account and they closed my account which I JUST opened yesterday on line. I went through a divorce and bankruptcy and just trying to get my financial life back in order and they are not willing to help. Also, I made a deposit of $500 (Sounds Risky right) to get my account started and they are holding my money until the 17th...So I am done with them forever...

9 years ago

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Michelle IL

Worst bank ever! They treat you like you're stupid, they don't actually give you real answers just the "this is the way it's done" no explanation why. When I asked for information about doing an international wire, they rolled their eyes at me when I asked a question. I get they know their jobs but I don't. I don't do this everyday. I've never been treated so poorly. I had to drive to my bank and have them explain everything that Bank of America wouldn't. Don't bank here.

9 years ago

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Igor Fedin Giddings, TX

Representatives through Twitter are more powerful and helpful than through the telephone number on the back of the card.

9 years ago

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jake Appleton City, MO

Customer service was rude and did not handle my issue properly. They told me the phone numbers on my account did not exist, which they did I was logged in to online banking while on the phone. They even said my business name didn't exist. I was reporting a lost card and because they couldn't "verify" me now someone could use my card fraudulently due to their incompetence.

9 years ago

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Jerry Williams Dallas, TX

Currently have three credit card accounts with B of A. One personal and two business. The best I know for "deals" for either longer terms or zero interest periods.

4 years ago

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Tammy jo Wright Phoenix, AZ

Customer service I had a problem with my account for over a year. A company charge me for 4 same items I was credit 3. The 4th I never got take care of. I went through fraud dept. I wrote letter to Corp. I retold the story at least40 times. I just gave up. I closed my account.

4 years ago

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Vy Ha Tallahassee, FL

Bank America provides many resources for new debit card users. I walked in on one appointment another time and was assisted with some mobile app account troubles very quickly so I am satisifield.

4 years ago

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No Name Goshen, IN

Completely blood thirsty company with no morals for family values. Once we had a problem in the winter when we had a snow storm. We had home insurance and up to date on everything, however BOA was where we had our home financing through. We were in a devastating situation and when this happened to us, for some reason BOA took our insurance money to fix our building and applied the sum on our loan. I could possibly understand this if we were in default or something like that, but it wasn't the case and I was shocked they could Legally do this to people. I really learned a lesson from them and will NEVER do business with them ever again.

4 years ago

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Nashali Vescovacci Gainesville, FL

Bank of America is a very trustworthy bank. Their credit card services are very easy to navigate and great for all age ranges. Their customer service is also very good.

4 years ago

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taismine joseph Tallahassee, FL

I have been with BOFA for years now. They never let me down. When it comes to fraud, you won't have to worry about your account. They say on top of it.

4 years ago Edited November 11, 2021

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Michala Tallahassee, FL

Bank of America is very professional and uses a great deal og high security to ensure your account and information is secure. The mobile banking app is awesome!

4 years ago

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Lizzie Billings West Valley City, UT

I love that they have no annual fees for their credit cards and they have no foreign transaction fees. This is what I used when traveling in Europe and it was great.

5 years ago

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Mason Mitchell Fayetteville, AR

My favorite part of Bank of America is the mobile banking app. It makes keeping track of my accounts so easy. My least favorite part is every time I travel, they decline my card because they think it is stolen.

5 years ago

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Breyanna Odenton, MD

I use Bank of America as one of my credit card companies. They have been awesome with increasing my limit without me asking. I also enjoy their cash back rewards.

6 years ago Edited September 14, 2021

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Sana Janiece Tallahassee, FL

I have never had a problem with Bank of America. They always work with me, whether I’ve lost my debit card, or someone committed fraud on my account. Phenomenal bank!

6 years ago

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Wendy Liu Bethesda, MD

My favorite credit card so far and has improved my credit score. I also appreciate the discounts and cash back offers. The app is very user friendly with many features including digital card.

6 years ago

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Amanda Montebello, CA

I have had great experiences with Bank of America because they offer a great student program with competitive interest rates and benefits for each purchase made.

6 years ago

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edward reese Hyattsville, MD

I have two card and have never had any issuesor problems. Even when i lost my job briefly and missed a payment, they worked with me to catch up without penalty.

7 years ago

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Hana Gilbert, AZ

I have a bank of america card and my experience has been good when i am at the actual bank, but when i first signed up, my check was withdrawn from my debit account for a week so it was inconvenient

7 years ago

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Verified Customer

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Norm

Good customer service. I'd rather not have a $75 annual fee.

6 years ago

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Verified Customer

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Karim Assar Concord, CA

No fees, no hassle and unlimited 1% cash back.

9 years ago