TopShop

Author: Kalicia Bateman

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The Good

• Free Shipping and Returns
• Been in Business for Over 53 Years
• Solid Customer Service

Over the last 53 years, Top Shop has created a business that excels in providing valuable clothing items to women. Hands down, it is easy to like the free shipping and free returns option offered through Top Shop. If you are located inside the continental United States, you can receive this free shipping on standard freight. Delivery will take place between 4-7 business days. If you are looking to ship clothing to Alaska, Hawaii, and other US Territories you are able to do so for free on standard freight as well. However, it will take within 8 days for the package to arrive. There is a faster option for shipping if you need your clothing quickly. For locations inside the United States, Express Shipping is available for $15 and it will be delivered within 2-3 business days. Compared to some other "foreign" clothing providers who had set up shop on the Internet, free shipping was not always included. The free shipping is a great plus, as well as the free returns. Some companies will refund your shipping after you return the item. However, Top Shop provides free return labels online. Top Shop was founded back in 1964. They have grown significantly over time, now sporting 300 stores in the United Kingdom and shipping to more than 100 countries worldwide. Their online presence has also grown and developed into a valuable shopping experience. These 51 years of experience should instill confidence in customers considering this store. It also easy to like the friendliness of their customer service team. Top Shop does a better job than a number of UK-based retailers who market online in other countries. They have a decent number of stores that are located in the United States.  They have a distribution center in the United States that services its four American locations. With a US-based distribution center, customers can easily return their items worry-free and get items within a reasonable shipping time frame. Another thing that is a fantastic feature for some shoppers is the exclusive women's store with a selection of trendy clothes. You will find a few items and brands available when we went to their online store. Even though they only had 237 items available for dresses, these dresses are stylish and of a great quality for many shoppers.

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The Bad

• Late Delivery
• Return Issues

Even with the New Jersey location for distribution,  some customers had a hard time getting items shipped on time. It is frustrating when ordering an item and then not seeing it until two weeks after the order was placed, outside of the time quoted through their direct shipping option quoted on the website. There is another potential customer service concern including returns. It is a challenge to find a return address on their website or a contact address. We had to look at the Arcadia Group to find how to contact Top Shop. This is a problem because many companies list a contact mail address to process complaints, customer questions, and concerns. Top Shop had problems with getting products to clients on some occasions. This is problematic, since Top Shop is a UK company. When providing customer services overseas, they don't always have the best track record for on-time deliveries or returns. This is unfortunate since it doesn't allow potential customers to gain an insight into how they handle customer service problems. A major factor with their not being rated has to do with their primary headquarters being in the United Kingdom.

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The Bottom Line

If you are considering an item from Top Shop, be ready for a lengthy shipping time or return time if you are not happy with your product. Even though this company has a distribution center in NJ, they don't do a good job of getting products shipped or returned on time. If you are returning a product, you have to return it within 14 days. But, we found that Top Shop is a very reputable company that is based outside of the US. If you are considering "foreign" style trends, we feel like Top Shop is one of the better online clothing retailers to work with.