TopShop

Geez, I can't even review the clothes, because the customer service was so bad, the order never even got processed. I tried to order a few birthday gifts for my daughter on-line. I kept getting kicked out of the system, even though all my info was correct. So, I called the company and someone took my order with my billing address and my daughter's shipping address (plus my email). I was given an order number and told I would get an email confirming the order. That was two weeks ago and I never got a confirmation. I sent emails to the company, but because the shipping and billing names and addresses were different, the company said that they they could not respond ("SECURITY ISSUES"). I have tried to call them, but it's tough due to the time difference (I'm in the U.S.). I tried entering the order number on the site and with the various shippers they use, but all of them say it's not a valid number! So, very frustrating. I have been checking my credit card and don't see any charges, so at least that didn't happen as well. I just don't understand how a retail company could fail to complete an order. How do they stay in business? The clothes look cute and perfect for my daughter, but I am not going to try to order from Top Shop again. Big mistake.

It seems like I was one of many to be scammed by Topshop! I was desperate to find a particular item and rushed to purchase it in time for Christmas before reading reviews. HUGE mistake! Although I ordered with plenty of time, Topshop failed to deliver a critical gift within the quoted time, with NO communication, causing us to scramble at the last-minute for a substitute gift. The item for my new daughter in law, (who spent Christmas with us for the first time) will arrive weeks after the quoted time and after the couple returns home (out of state), causing me to incur shipping charges. It was the only thing she asked for, so it was a big deal that I didn't have it for her to open on Christmas Day. Both their website and my receipt say “4-7 days” as the quoted delivery time, but that's a joke. Other reviewers quote several weeks beyond that and MANY report not getting their items at all. Of course they block consumers from posting on their Facebook page, so you can't warn others about their deceptive practices. That's a clear indicator of a dishonest company. After reading reviews on various sites, I doubt the item I purchased is even authentic. It is probably a cheap knock-off and I would be better off returning it immediately. Which will no doubt be a nightmare (if I can even do it at all) and is just great since the item is sold out at any trusted retailer now. Curse you Topshop!

Bad Customer Service. I purchased a pair of boots. They were worn only twice and the heel broke. The customer service has not been helpful. I sent them pictures (as they requested) and they promised a reply in 5 days. After 15 days, I email back only to hear that they would either offer a 10% discount or I would have to find a shoe repair place, get a quote, get the quote approved and then get them repaired. They do not back their product. Buy beware.

I was considering buying from here after hearing about how great their Jamie Jeans are. Upon buy I registered to receive 10% off. Long story short the promo code didn’t work. I reached out to customer service to see if they could right the situation, they asked for a screenshot of the promo email and after I provided it they told me to make my purchase first and then I would be refunded 10%. Shame on you TopShop. Your customer service will be your downfall.

Can't believe I was waiting for my shoes 1 month and haven't receive it !!! First of my orders been lost after 3 weeks of wait so I called support team and I have asked to send me a new pair as previous delivery been lost right .. so they have said that I should receive my order between 3-5 working days and also I have received email as my order been replaced. Waited again 2 weeks - nothing happened , still no shoes!! Called them again and I have find out that my order been canceled - hilarious !! For real ??? Never again.

I recently ordered a jacket from TopShop . ( International order ) I waited over a month for my order and still didn't receive it . ( I was told I could not track my order either ) . I then asked for a refund . A proof of payment wasn't asked for from me ( to see how much I was charged in my currency ) I only received half of my refund . the customer service is useless . I would advise people to not buy from this Company .

I have been waiting for my parcel for over a month and kept on receiving the same standard response form customer service, which was not helping. the tracking number they gave me is untrackable and I wish I was advised to choose different shipping and they don't tell you that. eventually they say my parcel was lost in transit and they will refund. I have been highly inconvenienced and I am in South Africa a third world country but I am used to better and honest service than this

Top shop has a horrible returns policy. It's 14 days for the refund to issue according to the website but that's not true, the customer service says it's 28 days. They also lie about being able to track a package back to them, however their warehouse is in NJ. They exhibit great dishonesty and lack of corporate responsibility

Terrible service. Placed an order online but was never updated. No tracking number no any additional info. The page always show the item being "packaged in warehouse". Emailed twice without any response.

i ordered a few items A MONTH AGO!! NEVER received my order and I was told I was going to receive my money back. It's been 2 weeks !!! and I still don't have my money either !! I am extremely frustrated!

I'm pissed I never received my order. I still have'nt got my money back!! Like 15 e-mails further and 2 months later!!! I WILL NEVER EVER BUY SOMETHING FROM THIS SITE AGAIN!!!