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Jane

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4.4

Overall Score

Author: Kalicia Bateman

LAST UPDATED: December 18th, 2021

Jane.com is a fresh take on online boutique shopping. They are a marketplace featuring the latest in women's fashion trends, home décor, and children's clothing. The company started in 2011 and has quickly become a popular place for online sellers as well as brick and mortar stores to showcase their boutique creations for an eager audience. Now headquartered in Lehi Utah, Jane.com works closely with both their customers as well as the sellers of their merchandise. Clothing boutiques, as well as any clothing company, has the opportunity to partner with Jane.com. Anyone interested in selling items on Jane.com can contact the company directly and grow their business in ways they could not imagine as Jane.com does the hard work of marketing and selling the products.

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The Good

  • Great prices
  • Lots of promotions
  • Huge product selection
  • Great shipping and handling deals

As a unique online business, Jane.com offers their customers things other online boutiques don't. The prices of the boutique items on Jane.com are hard to beat. They market their items as very affordable for everyone and most merchandise is under thirty dollars. All items are featured showing the original retail price, as well as the discounted price that Jane.com is asking, ensuring customers they are getting a great deal on their favorite boutique merchandise. Most items are marked down quite a bit, making Jane.com a great place to find boutique treasures that some customers might otherwise not be able to afford. Though Jane.com proclaims to be "providing the most high-end products", they will rival any cheap boutique clothing market with its low prices. 

Another great benefit of Jane.com is the number of promotions found on their home page of their website. When first visiting the site, customers will be able to find many deals and discounts right off the bat without having to search too hard or long. As mentioned before, all items are featured on the website with the original retail price, making each item a discount. Jane.com also has a new deals section on the site where customers can find newly featured products at great prices. In addition to the sales and discounts, Jane.com also works very closely on their social media presence and is known for having free giveaways of their products for their social media followers. Customers may also find their way to the giveaway page on the website, where it seems they host a new giveaway contest with different product or company each week. 

Wheather you are looking to find and wear a dress, pants, ruffle pants, leggings, ruffled leggings, workout clothes, flutter sleeves, or a ski jacket, the product selection at Jane.com seems endless. Customers can find just about anything in women's clothing in all kinds of variations and fabric to mix and match the perfect outfit. Not only does the company sell unique boutique clothing but they also sell a collection of home décor, accessories, boys and girl's clothes, baby clothing, and shoes. The website also has a miscellaneous section where customers can find an array of merchandise. Anything from cell phone chargers to men's beard oil can be found in this section of the store and of course, all of it is featured at discount prices.

Working exclusively as an online company, one of the things customers should closely look at before buying merchandise is the shipping and handling procedure. Jane.com makes sure to take care of their customers in this department. The company has a flat rate shipping and handling policy, which features a four dollar and ninety-nine cents shipping fee for the first item purchased, and dollar price drop for each additional item making the shipping three dollars and ninety-nine cents. Each item must be charged separate shipping because of where Jane.com gets each of their products. Each item is sold from a different boutique vendor, so each item must be shipped separately. Although this shipping is cheaper than other online stores, the cost could potentially add up if a customer wanted to purchase multiple items through Jane.com. In addition to the rising shipping price, Jane.com also only ships inside the United States. Although they hope to one day expand their shipping capabilities to worldwide, Jane.com has no such plans in the near future.

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The Bad

  • People serviced
  • Return policy

Like all companies, there are things Jane.com could improve to become a better online business. Although Jane.com has a large product selection the only clothing, like many other online boutiques, is marketed for women and women's clothes specifically. Jane.com does offer children and baby clothing, but they are lacking a men's department. This limits their ability to sell to a wider range of customers and could greatly benefit the company if they expanded their product selection to both men and women. As stated before, Jane.com is unique in their operations as they sell other boutiques clothing and merchandise. Jane.com is a marketplace for boutiques instead of an individual retailer store. This provides them with many benefits that they are able to pass on to their customers.

Their return policy, however, is not one of those benefits. The company runs into a problem by selling products from so many different vendors, that they are not able to provide returns for any merchandise sold on their site. Their return policy clearly states that all sales are final. However, because of their excellent customer service, Jane.com does provide an email address where customers can directly contact them with any questions or concerns. The return policy also states that if a customer contacts them through the email within fourteen days of the original receipt they will work with the customer in finding the best option to make them a satisfied shopper.

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The Bottom Line

Jane.com has found a unique niche in the online boutique business. They are a marketplace for online boutiques and are able to provide their customers with a large product selection that includes men and women's clothing, children's clothing, accessories, and home décor. Their website features great prices on their products with most items being under thirty dollars as well as numerous promotions that are featured daily on their homepage. However, Jane.com does have a strict no return policy and their customer service may not be quick to respond. They have a great, lost cost shipping and handling policy, and are quickly become a favorite site to online shoppers throughout the United States.

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Star Rating

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3.5

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64 Reviews

Review Breakdown

5 grade

33%

4 grade

31%

3 grade

13%

2 grade

0%

1 grade

23%

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Nicole McIntosh McKinney, TX

I absolutely love Jane as a company to purchase from and work with! As an influencer, I have worked with Jane numerous time on the marketing front and they have been nothing but prompt and professional. As far as their clothing/shipping goes, everything is amazing quality and arrives very quickly! I could not recommend shopping from their site more!

6 years ago

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Katie Hernandez Castaic, CA

I have been using Jane now for about a year, and they are such an awesome site! They have tons of stuff, perfect for gifting, or stuff for our home. My favorite are the custom items; you can get just about anything made as a unique gift idea, from watercolor paintings of your first home to the constellations in the night sky the day of your wedding. I love giving thoughtful, memorable gifts, and Jane is such a great way to make that happen. They have tons of flash sales and free shipping on lots of items, so there is sure to be something for everyone on your list. Highly recommend!

6 years ago

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Debra Mabelvale, AR

I had ordered 5 Bella brand T-shirts for a country festival I am going to next June when I came upon the reviews. I was honestly a little scared if I would receive them in a timely manner and if the quality would be good. After reading the reviews I sent a message to Jane to inquire when I could expect them and they immediately responded. The shirts arrived exactly on the date they told me and they are exactly like the pictures showed so I am a very happy customer and would definitely use them again!

7 years ago

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Reply from Jane

Hi Debra! We are so happy to hear you like Jane!

Sep. 20th, 2019

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take7 Sandy, UT

They need free shipping but they bring all the boutiques to one place for one stop shopping for clothes and at a cheaper price. It's nice to see the options and sizes all at once. I've never had a problem with ordering clothes thru Jane but sometimes the sizing is off and not as pictured in their pictures. I like to go off reviews on the site for clothing. They try to give good sizing descriptions. My favorite buys of clothing here are cardigans and dresses.

6 years ago

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Reply from Jane

Thank you so much for your feedback! We love hearing that you enjoy shopping on Jane!

Feb. 26th, 2020

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kristin Gneiting Pleasant Grove, UT

If you have never shopped at jane.com it is time to try! I have a granddaughter named Jane and boy am I hooked! I am always getting compliments by being the best grandma with unique gifts! The clothes are so adorable and unique. I love the baby seasonal Tee's and the sneak peeks go live every day at 4:00pm ET! It is so fun! You get instant access to tomorrow's deals when your make a purchase today. You should check it out!

7 years ago

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Reply from Jane

Hi Kristin! We are so happy to hear you like Jane!

Sep. 20th, 2019

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Jennifer Gilbert, AZ

Oh Jane.com is my go to for shopping. I can’t say enough about the variety of clothing that I’ve found on this websight. The clothing and shoes are very affordable and darling. The one draw back with ordering from this websight is that if you have to return anything, you pay to return it. Often it ends up costing me almost half to chip the item than what I bought it for.

7 years ago

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Natalie Prestwich Taylorsville, UT

Jane has a lot of different items they offer. I have found clothing, home decor, gifts for my husband, and random Knick-knacks on there. I have been very happy with everything I have purchased from them. I like that the offers are good for a few days and isn’t a one-day thing. I also like the variety they offer and so far everything I’ve purchased has been good quality. I always go back to Jane when searching for that “one” thing!

7 years ago

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Rhiannon Aliso Viejo, CA

Everything I ordered is so cute and all of the prices are amazing. I couldn’t believe the deals. I even ordered some items are for my daughters. Can’t wait to receive the cute Valentine’s Day items too!

6 years ago

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Beth Farmer Pleasant Grove, UT

Such a fun place to shop for clothes! Lots of cute and fashionable boutique leftovers for a good price! I do wish they’d make shipping just one flat fee. But, it’s a great place to find cute and trendy items for a good deal!

7 years ago

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Mandi Smith American Fork, UT

Jane has such petite and cute clothing. I always find what I am looking for when I shop at Jane. Plus their prices are perfect for the amount of money they sell them for.

6 years ago

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cb Thibodaux, LA

Great prices! They always seem to have a promotion going on and that's very encouraging for someone on a budget. They always have plenty of options to choose from so you'll always find something for your taste!

6 years ago

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Reply from Jane

I am sorry about that. We want you to be happy with your experience at Jane. Please contact our support team via email at support@jane.com, or via text 1-855-270-JANE, or via phone support at 385-374-6700. We’ll get you all taken care of.

Jun. 8th, 2020

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Nichole Hiatt Eagle Mountain, UT

I like the variety Jane provides when looking for different things. I ordered a tshirt on Jane; it shipped and arrived on time and the quality was exactly what I was expecting. Overall it was a good experience.

6 years ago

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Jaime American Fork, UT

I have bought many, many things from Jane over the years. They offer great deals on fun items... some I buy for myself and others for gifts. I always like to browse to see what fun, current deals they are offering.

7 years ago

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Reply from Jane

We are so happy to hear you like Jane!

Nov. 11th, 2019

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H Moore Lehi, UT

My daughter models for Jane, and we follow the company on Instagram. They always put out fun and interesting quotes, and their clothes are bright and cheerful.

8 years ago

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Mykahla Nelson Managua, MN

Jane is well organized website it is very easy to click on the tabs ! The tabs make it so nice to search for the item you need!

6 years ago

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Janessa Whatcott Riverton, UT

I love being able to browse different styles of fashion from one location. They have great options to choose from

6 years ago

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Reply from Jane

So happy to hear you love Jane!

Apr. 19th, 2021

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AmyConder22 Eagle Mountain, UT

Janes is a great place for daily deals. I love that there is always new deals that range from clothes to decor.

6 years ago

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Eric Smith Riverton, UT

We ordered some shirts and they were delivered on time with the correct size. We did not have any issues.

6 years ago

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Sharee M Las Vegas, NV

Love Jane! Great products, quick shipping, and easy to shop!

6 years ago

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Madison Kneiss Mount Hope, WV

They have the cutest kids cloths and I am able to find unique clothing for myself.

6 years ago

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Ashley Pleasant Grove, UT

I love shopping at Jane because they have many different styles of clothes that I love.

8 years ago