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Jane

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4.4

Overall Score

Author: Kalicia Bateman

LAST UPDATED: December 18th, 2021

Jane.com is a fresh take on online boutique shopping. They are a marketplace featuring the latest in women's fashion trends, home décor, and children's clothing. The company started in 2011 and has quickly become a popular place for online sellers as well as brick and mortar stores to showcase their boutique creations for an eager audience. Now headquartered in Lehi Utah, Jane.com works closely with both their customers as well as the sellers of their merchandise. Clothing boutiques, as well as any clothing company, has the opportunity to partner with Jane.com. Anyone interested in selling items on Jane.com can contact the company directly and grow their business in ways they could not imagine as Jane.com does the hard work of marketing and selling the products.

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The Good

  • Great prices
  • Lots of promotions
  • Huge product selection
  • Great shipping and handling deals

As a unique online business, Jane.com offers their customers things other online boutiques don't. The prices of the boutique items on Jane.com are hard to beat. They market their items as very affordable for everyone and most merchandise is under thirty dollars. All items are featured showing the original retail price, as well as the discounted price that Jane.com is asking, ensuring customers they are getting a great deal on their favorite boutique merchandise. Most items are marked down quite a bit, making Jane.com a great place to find boutique treasures that some customers might otherwise not be able to afford. Though Jane.com proclaims to be "providing the most high-end products", they will rival any cheap boutique clothing market with its low prices. 

Another great benefit of Jane.com is the number of promotions found on their home page of their website. When first visiting the site, customers will be able to find many deals and discounts right off the bat without having to search too hard or long. As mentioned before, all items are featured on the website with the original retail price, making each item a discount. Jane.com also has a new deals section on the site where customers can find newly featured products at great prices. In addition to the sales and discounts, Jane.com also works very closely on their social media presence and is known for having free giveaways of their products for their social media followers. Customers may also find their way to the giveaway page on the website, where it seems they host a new giveaway contest with different product or company each week. 

Wheather you are looking to find and wear a dress, pants, ruffle pants, leggings, ruffled leggings, workout clothes, flutter sleeves, or a ski jacket, the product selection at Jane.com seems endless. Customers can find just about anything in women's clothing in all kinds of variations and fabric to mix and match the perfect outfit. Not only does the company sell unique boutique clothing but they also sell a collection of home décor, accessories, boys and girl's clothes, baby clothing, and shoes. The website also has a miscellaneous section where customers can find an array of merchandise. Anything from cell phone chargers to men's beard oil can be found in this section of the store and of course, all of it is featured at discount prices.

Working exclusively as an online company, one of the things customers should closely look at before buying merchandise is the shipping and handling procedure. Jane.com makes sure to take care of their customers in this department. The company has a flat rate shipping and handling policy, which features a four dollar and ninety-nine cents shipping fee for the first item purchased, and dollar price drop for each additional item making the shipping three dollars and ninety-nine cents. Each item must be charged separate shipping because of where Jane.com gets each of their products. Each item is sold from a different boutique vendor, so each item must be shipped separately. Although this shipping is cheaper than other online stores, the cost could potentially add up if a customer wanted to purchase multiple items through Jane.com. In addition to the rising shipping price, Jane.com also only ships inside the United States. Although they hope to one day expand their shipping capabilities to worldwide, Jane.com has no such plans in the near future.

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The Bad

  • People serviced
  • Return policy

Like all companies, there are things Jane.com could improve to become a better online business. Although Jane.com has a large product selection the only clothing, like many other online boutiques, is marketed for women and women's clothes specifically. Jane.com does offer children and baby clothing, but they are lacking a men's department. This limits their ability to sell to a wider range of customers and could greatly benefit the company if they expanded their product selection to both men and women. As stated before, Jane.com is unique in their operations as they sell other boutiques clothing and merchandise. Jane.com is a marketplace for boutiques instead of an individual retailer store. This provides them with many benefits that they are able to pass on to their customers.

Their return policy, however, is not one of those benefits. The company runs into a problem by selling products from so many different vendors, that they are not able to provide returns for any merchandise sold on their site. Their return policy clearly states that all sales are final. However, because of their excellent customer service, Jane.com does provide an email address where customers can directly contact them with any questions or concerns. The return policy also states that if a customer contacts them through the email within fourteen days of the original receipt they will work with the customer in finding the best option to make them a satisfied shopper.

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The Bottom Line

Jane.com has found a unique niche in the online boutique business. They are a marketplace for online boutiques and are able to provide their customers with a large product selection that includes men and women's clothing, children's clothing, accessories, and home décor. Their website features great prices on their products with most items being under thirty dollars as well as numerous promotions that are featured daily on their homepage. However, Jane.com does have a strict no return policy and their customer service may not be quick to respond. They have a great, lost cost shipping and handling policy, and are quickly become a favorite site to online shoppers throughout the United States.

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Star Rating

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3.5

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64 Reviews

Review Breakdown

5 grade

33%

4 grade

31%

3 grade

13%

2 grade

0%

1 grade

23%

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Aubrey Rentschler Salt Lake City, UT

I have bought many cute items from Jane and have always been pleased. I wish, however, that they had one flat rate shipping cost because it can get expensive paying different shipping prices on each item you buy. If they did offer that, I'm sure I would buy more of their products.

9 years ago

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Kimmi Riverton, UT

There is a big selection at this site. They always have fun holiday related wear. Items are all shipped from different places. The total price per item is always higher then expected because of the individual shipping costs. I have changed my mind many times because of this.

6 years ago

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Myken Salt Lake City, UT

I recently shopped on Jane's website and didn't find it to be very user friendly. They do offer a large selection but a lot of the items I wanted were sold out or not available in the size I needed it in.

6 years ago

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Reply from Jane

Hi Myken, We value your feedback, thank you for sharing with us. If you like something and it's sold out you can always click the "notify me" button and we can notify you when it is back in stock!

Mar. 13th, 2020

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Lori Fletcher Saratoga Springs, UT

Bought the cutest hair bows for teenagers and their quality was better than the stores. Shipping has been fairly quick but don't plan on returning anything because it's a hassle.

6 years ago

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Rebecca Managua, MN

Jane is a hard place to shop at because they don’t have a defined style. The website is kind of messy and hard to find things on.

6 years ago

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Reply from Jane

Hi Rebecca,
Thank you so much for your feedback. We are always looking for ways to improve Jane. I will pass your concerns to the appropriate department.

Feb. 26th, 2020

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Erika Shumway Managua, MN

Jane has some super cute clothes and some weird clothing. Occasionally I can find something that I like for a good price.

6 years ago

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Scotlynn Blair Phoenix, AZ

Great prices for some very cute stuff. I love the options that they have and all of the different varieties

7 years ago

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Christina Shumway Managua, MN

Jane has a decent clothing selection. They have good prices and some cute clothes occasionally.

6 years ago