Name: Verizon
Rating: 4.0

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Joe Sylvester Scranton, PA

I went it to a Verizon store and was told that I can't keep the plan I have. When my contract is up I have to pay the same for less. I get 6gigs of data and was told that will be dropped to 2gigs, for the price I am paying. But I could pay more to keep the 6. I asked why, they told me this is what Verizon is doing, doesn't matter if you had them as your carrier for 20 years or 2 minutes. I told them when my contact is up I will be leaving. They have no loyalty for me, then I have none for them. They are not the only carrier in town, they aren't even the best.

11 years ago

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Mike McG Milford, OH

Had problem with my new s5 and the upgrade to lollipop. having terrible service problems that weren't there before. Their response was to wait on the upgrade to the upgrade. so in the three months i am waiting i have horrible service. Upgrade came and not much better! I am paying prime rib price for bologna service!!! Reading online I see I'm not the only one with the same problem. Their solution is to put a band aide on the problem. I am stuck in a contract so I don't have much recourse. As soon as I'm free I'm leaving!!!!

11 years ago

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pissed off customer Schenectady, NY

High Prices! For the same service you can get elsewhere for cheaper! Nothing outstanding! only customer service reps that criticize you for paying on time and don't value a good customer! Comment if you don't pay on time we turn off your phone! REALLY! Asswipes! Over charges on Data Fees! Thrown off UNLIMITED DATA plan because needed to upgrade phone after my phone was lost in a home fire! REALLY! Scum bags! Termination FEES are outrageous! Can't wait for contract to be up to DUMP VERIZON!

11 years ago

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Julia Kay Archer, FL

After being a longtime and formerly happy Verizon Wireless customer for years, for the past 5 months Verizon has continued to bill me for a home phone number I do not have. They continue to bill fees for a phone number based in California when I now live in a different state. Visits to the store where I did the transaction have not resolved this problem. Phone calls to customer service have not resolved this problem. I have complained to the FCC. I am extremely disappointed with this situation.

11 years ago

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Mel Higham Rising Sun, IN

When I had verizon & my wife had AT&T as we traveled from Indiana to west coast, she would always have a signal & I did not. Once past Chicago my verizon phone was almost useless. Had to use her phone to call into dispatch. Was very upset about this and later I switched to AT&T also. Never looked back. We both still have our AT&T cell service & internet also.

11 years ago

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victor York, PA

The customer service end is very bad. My wife and I have had to send our tablets back several times for warranty repair. All they do is lie to us. And we have caught them in several lies. They do not repair them and send them back saying they haven't acted up. But when they try to work on them while we are on the phone with them they tell us they =are bad and they need replaced. Their service is disgusting.

11 years ago

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William L Bandy Kennesaw, GA

Terrible Customer Service. Samsung 4 constantly dropping calls. Attempts to improve result in worse service. Sensitivity is at least 25 db worse than other S 4 that I have compared with, Verizon states this is normal but I and others disagree. No help from Verizon on phone problems. Latest SW update fixed some problems but created new problems that Verizon doesn't have a fix for.

11 years ago

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Mike Philadelphia, PA

I went and upgraded my kids phones ,I was told it would be 190.00 /mth I have other stuff on here as well . I got my bill it was 229.00 called up the help center no help went up to the store ,talked to a guy I always deal with said it will come down. This month I got my bill 220.00 Called up and he told me he would call me back , that was arnd200,its now 1100 and still waiting.. I want what I was quoted at or I guess they can cancel my service and I've been with them for about 20 yrs.Not a Happy camper

11 years ago

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Cristina Roberts El Centro, CA

My experience was real bad, the assistant gave me the instructions bas and I could not use my Verizon during a cruise but I was charged for $100.00 dollars, and when I went to the office another assistant without costumer service triaging treat me as if I was illiterate and told me that if I did not pay the bill my service was going to be cut was so rude that ZI prefer to come back home and pay it because I need your service, but you need to train your employees

11 years ago

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Jordan Bell Orem, UT

Verizon is a very great cellphone provider. I've never really not had service only in very remote areas did my coverage disappear. I really like Verizon's services

4 years ago

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Mike Schader Anchorage, AK

Verizon coverage was getting sketchy and I signed up with another carrier. Called Verizon and told them I was dropping/cancelling my account with them immediately and to send me a final bill. Paid the bill in full when it came. Got another bill from them and paid it in full again figuring maybe there were residual charges after canceling. Called Verizon again to verify I canceled/was canceling account. Note: I did not owe any money for a phone or anything. Apparently Verizon will not let you go as they continued to bill me, even after notifying me that they were disconnecting me for not paying any more bills. All this time I was using a different carrier. I am a little stubborn when it comes to extortion. They turned me over to a collection agency and of course this affected my credit rating. Some online research reveals this to normal practice for Verizon. Prologue: After a long time I get notices from that they "want me back"! It will be a cold day in (an evil place) before I ever deal or recommend Verizon.

4 years ago

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Robert W Eighmy Henderson, NV

I have been with Verizon for over 20 years and have always had reliable service with competent help when needed. I have 6 phones on the service and have no plans to change.

4 years ago

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K. Mcintyre Riverview, FL

Cell service has always been excellent compared to the service that friends and family have received from other carriers when compared at the same locations.

5 years ago

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Queen Smyrna, GA

I have been a customer for many years and used Verizon even when overseas. They offered a great international plan when I traveled so I would not have a huge phone bill.

5 years ago

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HC Brana Sanford, FL

I would give it a 5 star if it would not be so expensive. We are 5 lines and their prices were almost double of t mobil and the rest. Their service was great while we had them.

5 years ago

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Emma Reading, PA

I've been with Verizon about 20 yrs. I have never received good service from them. The customer support is a major hassle to contact. I could call them today with an issue, and I would get an answer however true or false. I could call tomorrow and ask the same question, have the same issue, to the same department and get a different answer, non of which I found to be helpful. I think the appearance of their customer service located at malls is deplorable and so is the behavior. So one might ask, why do you stay with them so long. I stay with them because I've been with them for so long, I'm too lazy to change, but eventually something will not set right with me and I will walk away as quickly as I signed up with them.

5 years ago Edited September 27, 2021

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John Bell Danville, KY

exceptional coverage throughout the country, and most foreign countries I have visited. Have remined consistent with my pricing, a little higher that others, but I feel i have better coverage than with other companies.

5 years ago

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K.M. P. Charlotte, NC

They were expensive & really restrictive when it came to phones that you could use. I felt like by the time you paid off your phone, it would need to be replaced or wouldn't work properly. Didn't feel like I got good service & it would always take forever to get help at the storefront.

5 years ago

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Chris Bright Tempe, AZ

Great service overall, albeit a bit pricey, I think you have to pay a little extra for excellent service. I wish they offered existing customers free phones like they do new customers. Loyalty should count for something.

5 years ago Edited September 14, 2021

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Rob Levy Santa Monica, CA

Verizon recommended a Samsung phone to me as a new phone. Sales person told me amazing things about it. After using the phone for less than 6 months, it started acting up. It would call the wrong person when tapping the name in contacts. Call merge didn't work if the person didn't pick up. Verizon wouldn't switch the phone out and said it was my responsibility to do the research on the phone not the sales person. Impossible to do research on a new phone and they pushed it to me. Samsung didn't warranty either. Match made in heaven.

5 years ago

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Mary Gunn Sherpur, 03

l love the service of Verizon. I never have to worry about my phone. It’s neve slow down.I find it hard to believe anyone could be disappointed in their services.

5 years ago Edited September 14, 2021

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Nancy Haney Greeneville, TN

We use Verizon for our business cell phones and the service is great and we receive reception and service is places that others cannot. Fantastic cell service!

5 years ago

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Michelle Powell Anderson, SC

Phone service is pretty good but when you pay off your phones and you think that your bill will be that much cheaper….think again! There all of a sudden fees that just magically appear on your bill.

5 years ago

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Cindy Al-Qawasmi Carlisle, PA

It use to be nice when you could upgrade to a new phone with out selling a whole lot of cash. They have done away with that. Also they give no importance to the loyal customers who have been with them for years. All the deals go to the new customers. However they do have the best cell service for reception in the area.

5 years ago

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hemant mahidhara Grafton, MA

Used Verizon mobile service for many years. I love their coverage signal strength. When my friends with other providers did not have a signal I would invariably have a good number of bars. Loved their service.

5 years ago

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Cindy Little New York, NY

I have been a Verizon client for more than 20 years and fully satisfied with the products and services, as well as the customer support both on the phone and in person.

5 years ago

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Madeline Baker Akron, OH

We use because it is the only cell carrier where we get great service. However, being a long time customer has its benefits and if you ask for better rates usually customer service will help you out!

5 years ago

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Pati Ogletree Phoenix, AZ

Verizon has really dropped the ball on customer service. Been a customer for over 10 years and their customer service has gone down hill. Very disappointing but they do have good cellular towers.

5 years ago

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Dance Dad Winston-Salem, NC

I have been with Verizon on and off for over 10 years. Their service should be compared to no others. It is hands down the most reliable service when it comes to overall coverage of the USA for me.

5 years ago

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Heavensenthorse Clermont, FL

We have been a Verizon customer for years. We love the availablitiy of Verizon while we travel the eastern states. I did not give it a 5 star due to price only. It is stupid expensive compared to others.

5 years ago

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Kathy Miller Titusville, FL

I have been a customer of Verizon for 25 years. Their phone service is excellent and their customer service is superior. They are a little pricier than others, but I'm overall satisfied

5 years ago

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Kenneth Brooks Madison, AL

I rarely if ever find a dead spot to use my phone. The service is excellent, I have been with Verizon for over 15 years and still enjoy what they offer.

5 years ago

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carole abel Charlotte, NC

Been with them for over 10 years. Customer service is fabulous. I regularly compare family plans and they are worth the extra $10 / per line difference

5 years ago

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Shannon Rogers Marion, IN

Our service and cell reception has always been stellar. The affordability is difficult at best, especially with so many other options. We remain because changing is a pain and their reception is stellar.

5 years ago

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Heidi Pope East Hampton, CT

My monthly fees kept going up for the same plan that I had and this caused me to shop around and move my cell phone service with another provider that could provide me unlimited service for more then half of what I was paying with Verizon

5 years ago

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Erin Moon Syracuse, NY

Wait times to talk to someone are incredibly long. Inconsistency in representatives...some don't know answers to questions and are but that helpful and have you on the line for 30 minutes, others can get you in and out with the same issues in 5 minutes. I like getting on the line with those reps but it's always hit or miss.

5 years ago

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jamie cox Dayton, OH

I love Verizon. I have been with then for years. The reps are always friendly, I can easily pay bills and other things online, and my service always works great.

5 years ago

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Greg Clayton ,

I've been with Verizon for over a year now and I really have enjoyed the switch. The local store has all the latest devices and great customer service

5 years ago

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Orion Smith Greenwood, IN

This company isn't too bad, it is pricy compared to other companies. Its service is by far better, but you pay for it. You can get half the price service and it still be good.

5 years ago

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Linda Ingalls Rapid City, SD

I recently upgraded my phone and had a few issues with it updating to the current version of software. I went to a local store and within minutes they had the issue resolved.

5 years ago

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Jane Garner Browns Mills, NJ

Verizon has not only great products but their service is unbeatable. I have been with them for over 10 years and have never lost a signal. Their service is superior

5 years ago

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Zechariah Malone West Jordan, UT

The service for Verizon has been decent over the years. When 5G came out it was advertised as the best network so far. My wife has an iPhone XR and 80% of the time, she has better service than my brand new iPhone 12 Pro. 5G isn't as great as they advertised.

5 years ago

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Julie Lavagnino Sacramento, CA

Verizon is a bit pricey, but to me it’s worth it. You get quality for a good price. Their coverage is fantastic and the clarity is the best. I’m very pleased.

5 years ago

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Maralisa Salazar ,

Its a little pricey, but I rarely lose service. I'm talking only for a few minutes when I'm driving through middle-of no-where, Texas. Other than the price, no complaints.

5 years ago

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James Edwards ,

I was a long time customer who finally got tired of their customer service. Their cell service was excellent but way too expensive so I switched to another carrier for far less money and who ironically uses Verizon. When I tried to cancel my account I spent hours on hold and then disputed my last statement. I have FICO score of 831 and Verizon turned me over to debt collection agency. So much for loyalty and gratitude!

5 years ago

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Rhonda Reese Covington, GA

I love Verizon the customer service is excellent and since the pandemic they have really been working with customers on there bills and I respect them for that.

5 years ago

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Aaron & Barbara Rost Fairview Heights, IL

I've moved a lot across this nation and Verizon has always had great coverage. Very few dropped calls and issues. Always has found me the best deal, they have been awesome.

5 years ago

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Lynne Green Denver, CO

When I had verizon phone service a few years ago, it cost me more than my reported bill, they added on charges like texting, which they said my phone service did not have, I found out later that my phone was not allowed to text, I did not like their attitude, they had hidden charges, that I was charged for. I terminated their services, I went to a bonafide phone company and have stayed. It has been quite length of time since I had verizon, I do not remember the financial out go but I do know it was more than I could afford the premiums. I did not pay any fees to use their service, I just did not like their monthly phone charges, I could not afford their charges, so I changed phone company.

5 years ago

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Steven Coumparoules Whittier, CA

Great prepaid plan, switched over from traditional Verizon about 2 years ago to Verizon prepaid. It is easy to adjust plans based on your needs on any given month. Great service.

5 years ago

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Maria Pereira Orlando, FL

Great company but service it’s not always perfect in some areas. I have no Internet connection in portions of the area where I live , besides that I’m very satisfied with the company.

5 years ago Edited September 14, 2021