Name: Verizon
Rating: 4.0

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Linda Jensen Newberg, OR

We have been with Verizon many years. Switched from T-Mobile. We switched because we got more service coverage. Have had no problems except when we moved to a small town and our home is in a weird pocket. Barely get 1 or 2 bars, and have had phone calls dropped. But I sure that's due to where I now live.

8 years ago

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Bonnie Slocum Layton, UT

Verizon has had great coverage and we've rarely had a reason to complain. Their office always has nice people to work with when something goes wrong with my phone. One time my husbands screen went purple and we didn't have insurance. The team member helped us get put on insurance right then because they happened to be under open enrollment and the phone was replaced.

8 years ago

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Michael Martinez Belleville, NJ

I've been with Verizon for over 10 years now and they always have the best service available. A lot of other companies I've dealt with doesn't get service in my hometown so when I go back to visit, I don't want to have to deal with where I can get service. It's 2016, there should be service everywhere. The problem I have with them is that they are really expensive. I pay about $140 for two lines of service. I think that's a little crazy and they've tried to help me lower my bill which is nice but I still think it's pricey.

10 years ago

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Suzie DeKerlegand Lynnwood, WA

I have been a Verizon Wireless customer for over 15 years. I was switching to T-Mobile because they had a very good sounding offer. T-Mobile was one of the worse business experiences I've had in my 50+ years!! Moral of the story; You get what you pay for!! Verizon might be more expensive, but their customer service has always been honest, my calls don't drop and T-Mobile when transferring me to a manager - hung up on me. Verizon has never blatantly hung up on me. Stick with Verizon people!!

5 years ago

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Chris Raum Goose Creek, SC

I have never had any issues with Verizon after using them for several years. I only use their mobile service/data and have been able to handle most everything over the browser with ease, so have had little experience with their customer service. The service has always been excellent, and while there are occasional dead zones, it is by far the most reliable carrier I have used. My wife uses another carrier, and she often loses service and data while I do not, and it is very rare that the opposite happens, but this is likely affected by location, so you're mileage may vary.

5 years ago

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Ann Horst San Antonio, TX

I absolutely love my Prepaid Verizon Cell phone service. After three months they brought the price down $5 per month which is so helpful. And it's still coming down. And one month, I ran out of data because I forgot to use wifi, and I was able to just add $10 worth of data super easily. Love my plan. I don't want to leave them even if I find it cheaper elsewhere because it's Verizon and I trust their service.

5 years ago

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KimDugan Kailua, HI

Their customer service is efficient and when you call for help, they typically route you to a local branch. This means you will not have to deal with foreign call centers and issue with lack of internet resources on the other end. Additionally, many functions for billing and parental controls are available in-app. My only critique here is that the security measures can be a bit of a pain if you have a family plan and some members are temporarily or long-term located away from whoever started the account. There is limited access for other members of the family plan and this can complicate things like changing your part of the plan, a device, or running an upgrade. Aside from that, I have had only positive experiences with Verizon!

5 years ago

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Penny Jackson, TN

Jz! Where do I even start with the goodness of Verizon! I have been a customer for over 10 years and I don't have anything bad to say about this phone company. I keep saving money every month with Verizon and even better is their visa card. I get cash back from using the visa card for purchases, plus many other discounts offered by Verizon. In fact, with all the discounts and rewards sometimes I pay less than $50 for my monthly bill. I recommended Verizon to friends and family and they are also enjoying the services.

5 years ago

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Dennis K Spokane, WA

Verizon has been and still is the elite cell phone provider, there is no question about that, excellent service, customer service, broadband speed, and selection of phones/tablets for sale, that’s why they are also the elite when it comes to the price of monthly service . What you pay is what you get though, however I think that I can get great cell phone service around my city as well for much less then what it costs with Verizon.

5 years ago

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Jean Durbin Litchfield, IL

The reception where I live is great, but we are currently in another state and the reception is horrible. Usually, 0-1 bar on a good day & forget anything once you go in a building. The first time I spoke with customer service, the agent was very understanding & opened a ticket for the Technical Engineer Dept to check into the issue. After I responded to a general text asking where I was having reception issues, the ticket was closed without any response from the company regarding the resolution. I called a 2nd time & again, the agent was very helpful & understanding. He could not find the original ticket & opened a new one. He also searched for a nearby 4G Verizon tower & found that there was one about 5 miles away. We are in an area that is mostly small towns of about 1-5k people, and only 30 miles from 2 major cities. With those demographics, one would think the reception would be better. A couple of days later I received a message from Verizon with a generic video answer attached, basically stating that they could not do anything to boost the signal in this area & perhaps I should buy a wifi booster (how does that help me outside or anyplace that is not by the booster?). Was nice to talk to a live agent, but that was the end of the human contact. Too bad! Too bad we're stuck with Verizon until our phones are paid off, or I'd switch companies now that had humans responding and actually tried to resolve the issue.

5 years ago

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William Koryciak Clarkston, MI

I’ve always liked the service and the selection. Shuffle years ago I was at the Statue of Liberty in New York, when the Park service began evacuating us from the island. Everybody was beating their telephones trying to get them to work! I picked up my Verizon flip phone, and saw that I had five bars, so I called my aunt and Clint Michigan and asked her what was going on. Well it appeared at that point in time that most of the eastern seaboard was blacked out and Verizon was the only satyrs company that was operational at that time!

5 years ago

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Angela Ward Chicago, IL

Outstanding customer service. Patient, knowledgeable and tolerant for those of us who are not tech savvy. The Sales Rep stayed with me until the very end, to make sure that my transaction for an phone upgrade, and the the purchase was completed. Although there was a "systems glitch", the Agent knew how to over ride it so that our transaction would be completed with success. She never gave up. Verizon's customer service is the best!

5 years ago

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Lynne Wilson ,

I have used Verizon for well over 20 years, even before they were Verizon. The service provided has been reliable and they offer many extra things that other providers charge extra for. They have notified me when there is a plan that would better fit my usage or if there is a plan that can save me money. With the web site, it's so easy to check on anything you need from getting more services, a new phone or just check on your bill and pay it.

5 years ago

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verymeticulousborrower ,

I have Verizon Wireless and i've had them for quite some time now. They are by far the most affordable, reliable, and their customer service is impeccable. They have alway worked with me whenever I was late and their customer service is super easy to work with. They have superior products w/ trending Apple and Samsung phones available. I would definitely recommend them above the rest. They cant compare.

5 years ago

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Luis McKinney, TX

I have been with Verizon for over 14 years. The service is outstanding and I am able to use my phone in Canada or Mexico at no extra charge with my plan. The coverage is unbelievable and have received service when others with competitors have failed to get any reception. I got my daughter a phone with a competitor and I was sold on Verizon the coverage proved to be superb.

5 years ago

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Norma Grove Iowa City, IA

We have been customers if Verizon for quite some time now after trying several other competitors. Our main reason for switching to Verizon was for coverage . My family resides in a rural area of our state and with the previous companies I never had service when I visited there. Verizon not only has provided good reliable service but when we travel with family who has other cell service, we often times are the only ones with coverage in some remote areas such as mountains, deserts, and rural areas. That alone is a reason to be loyal to them. Their price is a bit more than other companies but as the saying goes, “You get what you pay for!” Their customer service has been cooperative and friendly.

6 years ago

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Jennifer McTague Chatsworth, CA

They are only best cell phone call phone service company it there as far as I'm concerned. Amazing customer service, the best coverage and affordable plans that can be tailored just for you. In my family, we have one bill for my husband's cell, mine and my son's cell, with unlimited data and text messaging. Very convenient and affordable. I'm proud to be a super happy and satisfied customer for close to 20 years!

6 years ago

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Mark E Hackensack, NJ

I have had no problems with service either in my home (friends with other providers have had dead spots) or on the road. we travel both domestically and internationally, and it is generally seamless. However, there is a $10/day fee to carry your number to other countries. This service is important to me since I run my own business, but the cost is way too high.

6 years ago

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Tina Igo Avonmore, PA

This is the only company that has consistent coverage in Western PA. We were talked into going with another provider a few years back. They told us they use the same towers as Verizon and therefore have the same coverage. We were stupid and switched. We were completely dissatisfied because of poor coverage, dropped calls and rude customer service. We went back to Verizon as soon as we could and will never leave. You get what you pay for.

6 years ago

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Emily Norton Tucson, AZ

I currently use Verizon and have had no problems with it. I’ve yet to go anywhere that I haven’t had service, some places it’s a little slower but that’s to be expected. I really like their TravelPass for when you’re out of the country, you don’t have to pay a whole new price or switch your plan it just charges you the days you used service internationally.

6 years ago

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Hailey Mira Tallahassee, FL

My family has been using Verizon for a while now and we have no complaints. Whenever we have questions or concerns about our devices, the staff are always very helpful in giving us specific steps in how to fix our problem. In stores, everyone is very helpful and try to help you as quickly as possible. I always have signal compared to my other friends whos signal goes on and off.

6 years ago

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Nicole Jones Riverton, UT

Greatest phone service!! In total, I've had service through Verizon Wireless for about 17 years. I switched to T-Mobile for a short time and ended up switching back to Verizon as soon as my contract was over. Verizon provides a premium level of service and a reliable network that offers widespread coverage and fast speed. In today's world, this is a necessity. Definitely worth every penny.

6 years ago

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Lorna Johnston West Valley City, UT

We have been a customer of Verizon for many years. Our home is in a pocket that does not receive great cell service but we have good coverage from Verizon. We also had a problem with out TV service. It took some detective work but finally someone came out and didn’t stop until he found the problem. There was a crack in the case of the hub in our neighbor’s yard. When his sprinklers turned on, it shut down the power to our TV. He figured that out and fixed it. Great service!

6 years ago

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Irinna Danielson Riverton, UT

I've had other carriers and hands down, Verizon is the best cell phone carrier I've had the privilege of using. I live in a neighborhood where cell phone coverage can be spotty, but it still works out here. I rarely have dropped calls and it seems like I always have better internet and data than my family members who use a different carrier. I've recommend Verizon to any one.

6 years ago

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Megan A McEvoy Tallahassee, FL

My family has always been a Verizon family because the prices are perfect and they have very efficient customer service. My family is all on one phone plan and we have been able to adjust the plan easily as promotions are brought up. I also travel internationally very often, and the TravelPass is a great option and a great price to stay in touch with my parents while I am abroad.

6 years ago

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Rosann Stanko Logan, UT

I love Verizon. The phone is amazing and it can do so many things that my other phone could not do. I am thrilled with the photos that I take and the easy way that I can share them with someone else. I also am pleased with the customer service department. They are extremely patient with me when I don’t understand something and they go the extra mile to help me understand and answer my questions.

7 years ago

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Jennifer Smith Salt Lake City, UT

Verizon is one of my favorite providers that I have used. I have been able to take my phone high up into the mountains and somehow still have coverage. I have been able to keep phone calls going for a long time without hanging up on someone (on accident). Customer service was always ready to help me and to address my personal needs with my cellphone. I would highly recommend Verizon if you are looking for a new phone:)

7 years ago

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Jennifer Gilbert, AZ

I’ve been with Verizon for years. Love them because I never have dropped calls and get service everyone I’ve traveled outside the USA. I’ve traveled to Africa, Europe, the Middle East and South America. I felt like my monthly bill was a bit pricy so I called Verizon and they helped to lower my bill. I’ve used other phone companies and Verizon is by far the best. I’d recommend them to others. I also love their travel plans outside the USA.

7 years ago

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Jaylene Holcomb, NY

We have been a VERIZON family since day 1. That's a big deal. We love the coverage and the service. We love the family plan. We love that they are trying to stay current with updates and service. We have a big family, and at 1 time we had 2 plans just to cover everyone (only 5 allowed on 1 plan - and with 9 kids in the family - well you get it). Now, all of us that are still in the area and still on the family plan, can be on the same plan. Family group chats are hilarious, staying connected is important, and we can do that with VERIZON. For work, play, vacation, travel, service, and security - VERIZON is the way to go.

7 years ago

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Brandie Rudy West Jordan, UT

Verizon has been my cellular carrier for 18 years. I haven't always loved their customer service but recently they have made some really huge improvements and it has been noted. The service is great I rarely have dropped calls or breaks in my LTE coverage. I love the flexibility in their new plans and variety of devices available to me and my family.

7 years ago

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Hailey Nilson Salt Lake City, UT

I've been with Verizon for as long as I've had a phone, and I love them. The quality of the product is incredible, the options for plans are easy and reasonable. But, my absolute favorite has got to be the customer service. I had issues with my account, and one of the lady's over the phone not only fixed my issue, she treated me like a friend and made me want to continue working with Verizon.

7 years ago

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Brinly Harward American Fork, UT

I receive service from Verizon whenever in reasonable places and my coverage is always strong. I also really like the unlimited data plan. I'm not constantly worrying how much data I have to share between me and the three other phones on the plan. It also been nice to be able to receive service in Hawaii and Mexico when I travel without additional costs

7 years ago

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Brian Joseph Duncan Queen Creek, AZ

I have been a customer of Verizon since I was 16 years old when I got my very first cell phone. A couple years back I got fed up with the cost and the service and switched to sprint. Sprint was soooo much worse than Verizon and they could not provide the promised service, so I dropped them and went back to Verizon. The cost is high, which can be a challenge at times, but the service is the best.

8 years ago

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Katherine Galliart

I've been with Verizon for over a decade now. I have only had problems with a PHONE, NOT Verizon. Which isn't their fault it's the manufacturer's problem. If I did have an issue with Verizon, it was taken care of very quickly. If I was in a financial snag, they have been so great in helping me set up a different payment plan until I was able to get back to "normal." Helping customers like that is so importing. Stuff happens and great to know that they were willing to work with me as long as I communicated with them what was going on.

8 years ago

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Joy Henry Pleasant Grove, UT

Our family has been with Verizon for over 16 years and have been very happy with the service, products, and ease of taking care of problems when needed. They have a great warranty service and very good cell range coverage where ever we go. We have a family plan with 7 lines and unlimited data and it's very easy to take care of our bill through auto pay.

8 years ago

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Frederick Nelson Universal City, TX

I have been with them for 14 years and always have incredible service and almost never drop calls. Truly reliable. Their customer service has just been ok over the years, but the quality of the network does enough to compensate for average customer service. I use their unlimited data plan and have bought a number of products from them that are all quit good.

8 years ago

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Tami Allen Gilbert, AZ

We love Verizon because they have the best reception anywhere in America, and our phones never have annoying dropped calls. They have awesome customer service, and their employees are well trained and competent. They always answer my questions quickly and are very knowledgeable about their products. I love the new data plans that are unlimited and not having to watch my data usage constantly. It's a lifesaver!

8 years ago

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David Lewis Salt Lake City, UT

I have used the customer service via phone and also in multiple in-store branches. It is busy and sometimes takes a little while to talk with someone, but I have always been able to get my issues resolved. The actual service is better than the previous two cell phone companies my family has used. I have still dropped a few phone calls, but not nearly as much.

8 years ago

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MRCONSULT Ukiah, CA

Very best coverage in US, unlimited line is great, prices are ok.Service when needed is always available but depending on agent not always professional thus had to go two times in the shop to get my SIM card working. If you are in an area of low signal you do not get help from Verizon with a free booster thats not ok.

4 years ago

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Kirk Cockrell Saranac Lake, NY

Had Verizon for 5 years, expensive, but no problems. My dog has heart failure, spent $5,000 last six months getting her set. She is stable and outlook is as good as could be expected. All my creditors helped me financially by deferring payments, except Verizon. They gave me one extra week, my bill was $452, which i accepted, they charged me $10 for speaking to a representative. Verizon never processed the payment. I called to see what happened, they made another arrangement, added a late fee and another $10. When I got the text about the fees, I am furious, call back to dispute because it was Verizon's error, not mine. They told me too bad about the fees, then charged me another $10. I told them that I am not paying these extra fees because of their error. They said they will be making a negative report to the credit bureaus damaging my credit. After 5 years, they would do this, even after learning of my dogs condition. I just needed some extra time to catch up. Verizon just hammered me with baseless fees and intends to damage my credit. Buyer beware of this company.

4 years ago

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Emma Higley Portland, OR

Moved from another carrier which was a nightmare. I've spent hours trying to get service, register as a customer, sign up for Autopay, apply for military discount, redeem my rebates, etc. Nothing has been easy & I've spent hours on hold for customer service. Customer Service & tech support are helpful once you finally get a hold of someone but you might be on hold for an hour or more. Online instructions are unclear & you get locked out of tasks without warning, if you make too many attempts. The entire process of becoming a new customer is such a hassle. It almost seems like they purposely make it difficult just to discourage you from taking advantage of rebates & discounts.

4 years ago

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Lyn Okemos, MI

I have used them for cell phone service for many years. I have experienced good coverage with no dropped phone calls. I do wish the price was better. I intend to address this soon. I am not locked into a program and my cell phone is paid for. I did receive a good incentive to buy a cell phone 3 years ago.

4 years ago

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Laura Mccall Yuba City, CA

We have been with Verizon for 11 years. Always have had great service. The prices are a lil high but you get what you pay for. Customer service is amazing and always super helpful

4 years ago

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Jessica Dry New Market, MD

We've had Verizon for 22 years and have 5 lines on their unlimited plan. Great coverage is their only pro, which is actually huge. We recently switched to Xfinity Mobile to save $100 per month. To our shock, we were billed for our entire billing period when we switched, even though we switched mid-cycle. We also realized we had been being billed for Disney Plus, which we never used. I do recall Verizon sending a text over a year ago announcing they were providing a free trial of Disney Plus. We never used it and had no idea we were being billed $8.99 per month, since we auto-pay our bill each month. Their site doesn't recognize my log in, so I've had to call them and wait on perma-hold to try and resolve. One rep said he was putting thru a request to credit us $180. I never heard back and never received a credit. Finally called back and eventually got through and was told NOPE!! Super shoddy customer service IMO. You should treat exiting customers with the same level of service you would treat existing customers.

4 years ago

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A 1 MN

The best part of Verizon for me was their selection of phones and reliability in coverage. Their customer service is lacking because their hold times have always been lengthy prior to COVID. If your call is disconnected with AT&T, they will at least call you back. With Verizon, you might as well try your call again. The departments that transfer you do not do a good job of noting your accounts which means you have to repeat your issues over and over. I wouldn't go with Verizon as long as I have a choice.

4 years ago

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John B Scottsdale, AZ

The actual phone service quality might be solid, but their call in support is TERRIBLE! I have had a Verizon corporate account for over 20 years and anything to do with their phone support has been bottom of the barrel. In store support is the way to go, when you can manage that. In the last 22 years, I have made one or two payment errors and they have ZERO cooperation for resolution. I was out of town and they actually (supposedly) terminated service on our lines. After paying with a credit card immediately, to regain service, they charged an additional $208.00 to "reconnect" the service on our 8 phone lines. I have been on hold for 45 minutes now to speak with a representative. I wont bore you with the rest of the details. This is NOT how I treat any of my customers. Big time FAIL!

4 years ago

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Mamie S Atlanta, GA

Don't ever buy a phone from Verizon. I just bought a phone a week ago bc my old one (only a year old) kept looping and would not charge or turn on. When I bought the phone, I asked if I was locked into their service or anything, and the employee (kind of new) said no, they don't do that anymore. I explained that my dad retired and was cancelling our family plan, so I would have to switch services soon, as well. I was not told about any 60 day lock policy on new phones. I paid for my phone in FULL PRICE. Yesterday morning, I finally started to set up my new Mint Mobile service, put in the SIM card... and found out the phone was locked into Verizon. I couldn't (and have not been able to since then) make/receive calls or texts. Ugh--I waited on the phone for 30 min, then gave up and went in the store and then spent another 30-45 min on the phone. Finally, someone sent in an unlock appeal... I waited 24 hours--all the find out this morning that the appeal was denied! I have not been able to use my phone, and I spent $400 and so much of my time (buying the phone and trying to unlock it) on this. :( Verizon is a big company with all the power, and all they are interested in is power and control. I can't believe that I paid for my phone in full, and I can't even use it, and they are not helping me. I feel powerless as a customer and consumer. I just know that I am NEVER buying a phone from Verizon again, and I will think long and hard before ever using them as my service provider again.

4 years ago

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Fred Frontino Mesa, AZ

I had Verizon for over 15 years because they always had the best signal. last year I bought a house just north of Phoenix and could not get any kind of call through. Texts made it sometimes, but not always. When I talked to the local store they had no idea if they were going to be adding towers in our area. I had to switch to ATT who just built a tower I can see from my front porch. Now I get 5G.

5 years ago

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Morgan whiting Los Angeles, CA

I have used many cell phone carriers and always go back to Verizon. They have exceptional coverage for a good price. I love having unlimited everything so there are no unwanted charges.

6 years ago

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Ruth Asheville, NC

I like that they have good coverage in our mountain area. The have a good number of stores to get service. Wait time can sometime be long but usually a 15 min wait. They have poor customer service in both the stores and 800 support. Used their One Talk product for my business. It was not good. Dropped calls, poor reception. Took it back after 6 months and went to Vonage. Rates are high!

6 years ago