Name: CarGurus
Rating: 3.0

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Rick O Biddeford, ME

Very upset. I have been on CarGurus for a month now and every time I call for a vehicle, it has been sold. This company is NOT updating it's site. I am a business owner and do not have time to waste. I sent my business manager 150 miles to purchase a van, only to be told by the owner that he sold it underneath us for "cash"!

4 years ago

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James Pepper Waterloo, IL

Purchased an alfa Romeo. Sent to pick it up 500 miles away. Car broke down and they want me to bring it 500 miles back to look at it or its on me. I would never have bought on line if that's how they play. My experience horrible. This high end car and this poor service.

5 years ago

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Rd Indianapolis, IN

THE WORST EVER! Such an organized SCAM! Paid 4.95$ to post add plus $19.99 to have add listed first only for them to apply some crappy algorithms to my add calling it "OVERPRICED" DO NOT WASTE YOUR TIME!!! Check out BBB - they have CarGurus complaints

6 years ago

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Camilla ,

It was actually a disappointment since the whole process took much more time than expected.But I appreciate the effort and they do have a lot of potential

6 years ago

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Robert Lewis Stafford, VA

Absolutely terrible company. Extremely overpriced and a lot of their website tools don’t even function properly. I constantly have to refresh CarGurus webpages because of all the errors and glitches. This company allows fraudulent reviews which harm local dealerships and they don’t do anything to remove negative reviews. Not worth the money.

6 years ago

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Laurie Parma, MI

I have been waiting for for 9 weeks to receive the title for the car I purchased. When I finally do make contact with someone I’m am told that there is nothing more they can do. So I have this car that I have paid for but cannot drive. This is highly upsetting.

6 years ago

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BJ Rosenberg, TX

CarGurus is nothing more than a marketing tool for car dealerships. The price quoted on CarGurus is bait to lure customers into the dealership. Once there, you'll find markups, disguised as a "performance package" or "dealer prep" that adds $1,500-$2,000 or more to the price.

6 years ago

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Carolyn Hollywood, FL

Sent me updates on cars I was interested in and notifications one ones that sold that I had looked at

6 years ago

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SSCSLLC

Dealership ratings are not very accurate. I bought from a dealership based on their ratings and it was a big mistake. The dealership (Palmen Motors) was a total joke . Never again will I rely on Cargurus dealership ratings because they are not accurate at all.

6 years ago

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James Crane Shirley, NY

Cargurus sucks. It forces the dealer to post low ball prices with hidden fees and ghost down payments. That makes the dealers look bad but they are just trying to sell cars. Why would anyone post a car for sale that is $4000 or more below Cargurus market price?

7 years ago

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Erick Rayas Mission Hills, CA

I would not recommend CarGurus. CarGurus and Russell Westbrook Chrysler dodge Jeep Ram of Van Nuys both failed to mention that the car I bought Had damages on the left front and left rear fender. CarGurus should do a better job of getting as much detail as possible before listing the vehicle.

7 years ago

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Makallay Kamara Alexandria, VA

Crooks and liars Beware Beware Beware do not put any deposit they will convince you to do and promise you will get your money back if you don't buy the car when you go back for your money they will refuse to do so. They r liars

7 years ago

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Sherrie Neasham Salinas, CA

Not even 1 star. steer clear. If you find a buyer they block all addresses, phone numbers and there is no way to contact them directly. I have a 2013 Honda Civic with less than 1800 miles. they said it had about 164000 miles.

7 years ago

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John L David Wylie, TX

This company appears to be a scam company. They allow you to advertise on their site but control all communications between you and the buyer. They do not allow the buyer to contact you. The buyer has to actually agree to buy the vehicle through them before they are allowed to see it. Do NOT use this company!

7 years ago

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antonio Chicago, IL

great experience with my sales man roger and he tell me about this app and i love it help me a lot thank you

7 years ago

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shawn Jamaica, NY

Worst advertisement company total rip off they constantly changing price to advertise with them in 2 months price went almost triple .After I cancelled the service they want 1 month payment in which they didn't even list the car on the sited looking for payment .Very unprofessional not trying to solve the issue.

7 years ago

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T Ahmed

Very unprofessional and proper ripoff. As they’re not registered in the UK so they will lie, and do whatever it takes to get you signed up and start charging you. But the response is very very bad after you start paying for it. Avoid it. Dealerships be careful.

7 years ago

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martin Corpus Christi, TX

I work for a dealer in South Texas, we signed up with CarGurus and after the first year they raised our rate by 160%; the following year they tried to do 172%. We terminated them. They have a very low overhead, and GREED has entered into their business model.

8 years ago

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NOE DELEON Cape Coral, FL

I bought a van thru this website thinking that since the choose top dealer ( there commercial) i thought it was safe. Well I was scammed .and carguru didnt help me at all to recover my money .but they took the dealership off there site. So please dont use them

8 years ago

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Fredrick Nash Stockton, CA

Sales girl She. At H1 autogroup was more interested in playing with her phone than selling me the Cadillac that had been wrecked. Bogus Car fax I went behind them but it was obvious. Kept changing downpayment. This is a fly by nite operation.

8 years ago

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Ak Avenel, NJ

Purchased my first vehicle! BMW Gran Coupe ! Thanks to the staff at EMG and the great advice from Car Gurus!

8 years ago

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Amanda Owens Griffin, GA

United Automotive in Griffin, Ga gives the best customer service and the cars are in great condition for great prices!

8 years ago

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James Scruggs Suffolk, VA

CarGurus quickly distance themselves from any direct interaction with those persons listing a vehicle for sale on their site especially when that person FAILS to honor an agreement that was FACILITATED BY CARGURUs...such a weak argument....definitely calls into question their commitment to the customer and their business model.

9 years ago

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Johnny

I emailed a dealer on Carguru indicating what care I was interested in. They emailed me back saying to call them but did not mention car I wanted. I gave them a 1 star rating on Car Guru. Car Guru would not post my review stating violation of terms of agreement. What terms?

9 years ago

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Charles Van Tuyl Sr. Lansing, MI

Customer service at car gurus is non-existent. Beware when looking at dealership reviews.There is a reason you won't find many negative reviews. They are removed. XYZ motors sold us a salvage truck that needed $3900 in repairs out the door. I still have not gotten any use out of it and I bought it a week ago.

9 years ago

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Mama Lioness Stockton, CA

Beware when looking at dealership reviews. CarGuru is selective on on the reviews placed by buyers. If the dealership wants a negative review removed. CarGuru will remove it. So we don't get the full picture when dealing with these dealerships.

9 years ago

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John Conner Conroe, TX

Terrible customer service. Accused of falsifying reviews with no supporting documentation. Who has time for this and why would anyone ever worry about a review on this Mickey Mouse site? Seriously? This dealer CANNOT RECOMMEND.

9 years ago

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Eman Winter Park, FL

This company force you to sign up with them with a paid membership if not they deliberately delete dealers good review but leave the negative reviews if there is any, and they say positives are suspicious. very bad and lazy customer relationship as well.don't trust this site especially dealers be aware.

9 years ago

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Paul Prestridge Newport News, VA

Signed up for the site to sell a used 4runner. Couldn't upload picture because file size was too large. Backed out to get a smaller file size and never listed vehicle. Spammed my email from their advertisers every day since. CONSTANT SPAM AND PHISHING EMAILS. No thanks.

9 years ago

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Lance Castle

Not able to review a car dealer,they say...sent verification number...but its blank...emailed gh cars (uk) about a trade in,and best possible price..the price £5500 had been held for 36 days,the moment i emailed it went up £500...tried to contact cargurus,but just get blank,cannot respond emails.

9 years ago

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Yvette Gaither Roswell, GA

I advertised my car for sale on Cargurus. I received over 5 emails in reference to my car, but never would receive any responses back after I acknowledged the potential buyer email. I had my husband to contact me through Cargurus, as a potential buyer. He never received my response back. I see why it is free.

9 years ago

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Jairo Gómez Miami Beach, FL

This page is a mere decoy, Once you find the car you are looking for, you contact the supposed dealer, and it so happens to have been already sold, but sure enough, they are presto ready to offer you a "nice alternative". Still a week or more days later, the car is still showing there... This has happened to me uncountable times. Ughr!

9 years ago

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Efrain Bonilla Lake City, FL

After writing my review at their CARGURUS' request, they removed it because the dealer didn't like it. Thats a democratic system at work, the dealer (nor CARGURUS) doesn't accept any honest reviews from the same people they requested a review from.....incredible!!!

10 years ago

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Jerry Fredericksburg, VA

I have been in the car industry for 22 years and I can't believe their billing practices. We are a multi-franchise store and their billing is a month in advance and if you don't pay by the 15th of the month they will take your inventory down and still charge you for services they did NOT provide.

10 years ago

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Phil

Hi I was interested in 2 vans shown on cargurus so i filled in the online enquiry box on i received a generated reply from cargurus saying i would be notified by the dealer sites 24 hours later still no responce i notified cargurus another 24 hours have gone by and still no response, i wont be using their site again

10 years ago

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jsteve Phoenix, AZ

Do NOT purchase any car here under any circumstances. They are shady dealers who will not send off your warranty as you can see by the link it has happened many times. The reviews you see that are 5 stars are usually friends of the people who work there or the employees themselves.

10 years ago

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upnorthwi Bellevue, WA

I recently used CarGurus searching for a particular vehicle, make, model, color, trim, package, cost, miles, location. I wanted a specific car. As with other online car search platforms, you get a lot of vehicles that you are not interested in and don't meet your requirements. You spend way too much time trying to change search fields if possible, to find what you are looking for. Often, your search selection is lost when you toggle between cars, but it is also frustrating that paid sponsors or dealers cars are presented first when your search should have eliminated them.

4 years ago

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Erna Valcin Tallahassee, FL

This service really helped me decide what type of car I want along with the price I am willing to pay. This made me see so many options around my area.

5 years ago

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Danielle Parry Wylie, TX

Car gurus offers a large selection of vehicles with specific search parameters to find exactly what you are looking for.

6 years ago

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Clayton Parry Mesquite, TX

Huge selection without requiring any subscription. I really like the feature that lets you know if it is a good deal or not if very useful.

6 years ago

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Windy Payton New Orleans, LA

I like this company with finding cars 😁 very professional and I like when people are professional and courtoues with me while trying to find a car of your dreams😃

6 years ago

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Deanna Bernard Miami, FL

Great and easy to buy and sell cars. When I was on the search for a new vehicle, Cargurus really helped. You can find a car within any price range and model.

6 years ago

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Juan Beaver, PA

I have found a few good cars on cargurus. The search tool is great and easy to use. It helps you narrow down the car you are looking for.

6 years ago

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Roman Christiansen Pleasant Grove, UT

CarGurus is a easy and efficient way to purchase a vehicle. The website is very clean and organized and the service was fantastic!

6 years ago

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Alex Danielson Riverton, UT

I've recently been looking for a new/used car for my wife. I've used CarGurus quite a bit for reviews and information. Great product!

6 years ago

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Fernando Delgado Tempe, AZ

this company's site is very detailed and user friendly. I enjoy the variety provided and would recommend this to others.

7 years ago

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Kathie Bowman Lakeside, CA

I have used the app on my phone when searching for a new car. The app is very easy to use and helped me find my new car at a great price!

7 years ago

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Joey Gabarda Midland, TX

No customer service. Horrible!! They don't even know how their product works Their rating on price is compared to dealerships 300 miles away when you set the radius at 50 miles.

4 years ago

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Doug Foerch Libertyville, IL

I love this site to not only find cars at a great price, but to see what yours might sell for.

5 years ago

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Leroy Prieto Clovis, NM

I found a truck on there websites and bought it. It was delivered to me by trailer I drove it 25 miles and it quit working dealer won't make it right prestige Auto out of Austin Texas needs a motor

5 years ago