CarGurus

The sales representative Joel R was very professional with the information of the car Mazda cx-9......i would recommend him to customers in the future...

We drove over 5 hours to Texas Value Auto with every intention to purchase an advertised Camero. My husband had also called and spoke with Johnathan who "verified" the condition of the Camero and also confirmed that they would "honor" the blue book trade in. We looked up the "rough" condition of our trade in price on blue book; which was $4,132.00 but they said they would only give us $1,500.00 trade in; however, our car was in great mechanical condition and never involved in an accident. When we test drove the Camero, it pulled drastically to the right. Once inspecting car, we noticed two of the wheels were damaged as though it had wrecked against something causing major wheel damage and alignment damage and maybe even frame damage, no way to know. They would only give us $250.00 off price of the Camero to cover price of alignment; however, it was in desperate need of wheels and tires. We were both each out a days work, cost of trailer for towing, motel and meals; fully expecting to come to Dallas to purchase the Camero; only to discover it was falsely advertised and they didn't honor the blue book trade-in price of our Honda Civic SI. We would have taken their unfair trade-in for our car if they would have been fair about the price of the Camero and either repaired or deducted the price to cover repairs for wheels and tires. This company is a fraud and fly-by-night organization. Their good reviews would have to come from employees, as we saw their work in progress first hand. They are not a car dealership but only a rip-you-off "online" sleazy car sales company, do not trust them!!!!

We just purchased a VW Passat car today and our experiences was great with the help of our good sales person Joel. He was very helpful and knowledgeable with the car.

Had all horrible experiences with all the dealers on CarGurus site. Especially EMG auto sales in Avenel NJ. Terrible car dealer! All their cars on CarGurus and other websites are scams. Bait and switch tactics. They have a team of fake sales people that drive people through there doors only to be told that "OH! THAT CAR JUUUUUUUST SOLD 30 SECONDS BEFORE YOU GOT HERE!" We drove 2 hours to get there! Don't waste your time or gas! When I try to leave work bad review on the site I found them on, CarGurus protects the dealer by not allowing me to leave a review! Avoid both CarGurus and EMG auto sales!

Bypass motors in Lawrenceburg KY, is a great place to buy a car from! The staff are knowledgeable and very kind! I would recommend this to anyone looking to buy a car!

*CAR BUYERS BEWARE* Victim of Bushing from Larson Toyota of Tacoma Bushing law RCW 46.70.180 Under the law, car dealers are allowed four working days to find financing and finalize a sale after a buyer has signed a contingent contract. 4(a) Is subject to any conditions or the dealer's or his or her authorized representative's future acceptance, and the dealer fails or refuses within the "bushing" period, which is four calendar days, exclusive of Saturday, Sunday, or legal holiday, and prior to any further negotiations with said buyer or lessee to inform the buyer or lessee either: (i) That the dealer unconditionally accepts the contract or lease, having satisfied, removed, or waived all conditions to acceptance or performance, including, but not limited to, financing, assignment, or lease approval; or (ii) that the dealer rejects the contract or lease, thereby automatically voiding the contract or lease, as long as such voiding does not negate commercially reasonable contract or lease provisions pertaining to the return of the subject vehicle and any physical damage, excessive mileage after the demand for return of the vehicle, and attorneys' fees authorized by law, and tenders the refund of any initial payment or security made or given by the buyer or lessee, including, but not limited to, any down payment, and tenders return of the trade-in vehicle, key, other trade-in, or certificate of title to a trade-in. Tender may be conditioned on return of the subject vehicle if previously delivered to the buyer or lessee. December 21st, 2017, I had traded in my 2007 Cadillac Escalade ESV in for a 2016 Toyota Camry at Larson Toyota in Tacoma. The deal was for my SUV to be paid off and to purchase the Camry. They said all was good and I left with the Camry. January 6th, 2018, the salesman asked me again for the information needed that I had already given him on December 21st, 2017. (16 days later) By law they have 48 hours or 3 days to contact me to inform me if I was not approved, this is 16 DAYS LATER. So I sent him over copies of what he needed again. After I had sent this over I asked him multiple times if I was going to lose the car and he said to me that I wasn’t and that “it happens all the time” because Larson Toyota knows it will go through so much that they will let you have the car. January 19th, 2018, I got a call from Larson stating that I wasn’t approved for the car and I was instructed to bring back the Camry and to pick up my vehicle. January 21st, 2018, I went in and picked up my Cadillac keys from Matt and left. January 26th, 2018, I got a call around 9:30 am telling me that I was driving THEIR vehicle and I had to come in and sign new paperwork for my own car, which I discovered was paid off the first week of January. After this call I emailed them stating that I would only communicate via email. January 30, 2018, I get a CALL AGAIN from Larson around 4:20 pm telling me that I needed to come in today to discuss the car situation, after I told them not to call me. I told them I was busy and would contact them back. Now remember I had sent them an email stating to ONLY contact me via E-mail and that I would not take phone calls or text messages. I received ANOTHER phone CALL at 5:54pm (same day) I did not answer, and I had received a 2 minute and 46 second voicemail from Mason at 5:57pm. In conclusion its obvious that this dealership dropped the ball again... I’m not the first. A friend had this happen to him also but he had no idea what they were doing was illegal.

The only reason I am giving CarGurus 1 star is because I doubt this website would allow me to post this review without giving a rating. I tried to sell my 1960 Willys CJ5 jeep and ran into constant problems. To verify ownership, I needed to upload a picture of my car with a sign in the windshield that had a certain code. This picture was refused because the sign didn't have "For CarGurus" written on it. I don't understand the logic behind this, but I'm assuming there's none. Nevertheless, I tried again. This time it was refused because the driver's door wasn't open. The car has a military issue canvas top with the doors built into the top. There are no locks on the doors, meaning that a photo with the doors open doesn't prove ownership. I called Customer Service and explained this, but he simply said to send them an email. I sent them an email and after two weeks, I didn't receive a reply. Then I discovered that my listing was deleted. The only conclusion that I can draw from this, is that CarGurus is either staffed by incompetent idiots or apathetic idiots. I can't really tell which, but I have a feeling that it's both.

If you are selling a personal vehicle run as fast as you can from this site, They only have dealer support. I defy you to f8nd a contact method for personal sales. They will take your money but offer you no support. The kicker is after you pay your money, they will wait about two weeks when people are finally responding to your ad and then will shut your ad down for verification. My guess is they don’t want to waste a bit of effort verifying ads unless it’s getting responses. Problem is when they do this, you look like a flake that doesn’t respond so the interested parties go away, I’m assuming this is better for their dealers who don’t have to upload perfectly staged pictures to confirm ownership and then wait days for their listing to be put back up after the buyers go away. I wouldn’t buy from here expecting that CarGurus would help you in any way. Follow their contact us page, it only has information for dealers.

I did a vehicle trade at Springfield auto mall traded for 2003 hummer h2 very satisfied with the trade I would recommend my friends an family to check them out when there thinking of trading or buying another vehicle

Went tired to look at an advertised car after working all night. The dealer was located on Jamaica and 179 st. One man came out like he was doing us a favor. He was very unprofessional and showed us the car we saw on CarGuru for $16,500 but the price tag there was $20,500. It was an Acura TL 2013.

I haven’t actually bought a car listed on CarGurus, but it has been very helpful in helping me see what I want and to compare prices. I think I’ll be using this next time I need to buy a car.

I would not recommend this company to my worst enemy (well maybe my worst ;). They have unscrupulous business practices. We were with CG for years and added a second dealership location to our account in 2016. After less than a year, our incompetent account rep, Coleman, called to inform us that our "contract was up for renewal" for our first dealership location and that the fee would be increasing in 30 days. We informed him that we were consolidating locations in a month and wouldn't need the 2 separate accounts, therefore, closing 1 of the dealership accounts. This is where the shadiness begins: Coleman says that our new dealership account is now up for renewal too and would be increasing. He offered NO good explanation of this increase or why our 2nd location miraculously was up for renewal less than a year later. This was just a mafia-like, bully tactic to get us to pay more, even though our inventory wasn't increasing size! We demanded to speak to a supervisor, but since they likely office out of their living rooms, no one was available to speak to us. We never got a call or email. Now they stopped charging our credit card, and we are no longer on the site even though other dealers' inventory are advertised for free. Again, they are trying to ghost us so we can be pressured into paying double to be back on the site. And let's not mention the "good deal" "great Deal"-joke! Your car with more features will be deemed "overpriced" while a car with a higher trim package but less features misleads a consumer by calling it a "great deal." The truly only reason this website is successful is their ability to appear at the top of the google search page, dominating the vehicle advertising market. In summary, they need a better management structure and PUBLISHED, straight-forward advertisement pricing for dealers-not a hustling scam where they charge dealers different prices for the same packages!

Performance Chrysler Jeep Dodge Ram, 1130 Auto Mall Drive, Columbus, OH 43228 is a horrible dealership. We drove 5 hours to buy a Truck we saw online. We went on August 13, 2017 Sunday. Never buy from this place. The sales associates Mr. Tyler B was good and patient enough to explain and walk through until test drive of Truck. After that the procedures and answer questions was terrible, horrible. He really does not care about customers. Sale person was full of lies if they promise you anything sure it's documented. Regarding loan financing institution and interest rates are not coordinated with Mr. Nathan H their F & I manager. My issue is when signing the buying papers the deal. When this was communicated to sales department Mr. Tyler B wouldn't listen to me and just kept on communicating with messages to agree his terms and payments, with totally ignoring (8 times) and no replies. Thanks Performance Chrysler for the quality car and the service that was not provided to try to come up with a solution. Mr. Nathan H offered loan with application fee which originated from my routine bank which never charge for any loan fees. Added cost for loan $ 195.00. Sales person promised my license plate going to transfer immediately from my traded car but Mr. Nathen told it’s not possible and charged for temporary Ohio registration fee $ 35.00 and plate transfer fee $ 15.00. My advice, check the car before signing any papers and DO NOT ACCEPT THE CAR BEFORE THEY COMPLETELY provide two car keys and car manual. Sales associates argues that this car do not come with second key. If we need he can provide with additional charge of $ 200.00. If you are looking into dealing with them for as long as you have your vehicle trade in with lowest price from market value. If so check before you finish your paper work, because they just say that to hurry up and make deal. Paying less for traded car and selling same car with 38.05 higher prices. I purchased a "certified pre owned vehicle" from this dealership. It is certified and since it has a perfect Carfax. Big Surprise after driving only 20 miles check engine sign noticed on the dashboard. My son called immediately and left message and text to Mr. Tyler Sales Associates, and explained concerns to him. He told me that the car goes through an extensive inspection to become certified, however, he said might be gas tank cap or dash board electrical concern. Tyler continued to explain that the car was thoroughly inspected. "Tyler, telling us there's nothing he can do for me?" Of course, he said no to resolve repair problem. I let him know that one way or another I'll get my car fixed and that I'll take other measures if he does not wish to make it right, in good will. Only way of getting in touch with them is to walk in. They don't return any phone calls or messages after you purchased a vehicle. STAY AWAY FROM THIS DEALERSHIP. Quality and service are very disappointing. I would not recommend purchasing a car thru this dealership. I would advise to simply shop elsewhere, this dealership obviously can't be trusted.

It is a good site to find a car, however while looking I found a car I was interested and one of the important things about it was that it said there had been no accidents. I eventually ended up buying the car and when I went and had it serviced I was informed that it had been in an accident and as a result the wheels would never be 100% aligned. Having no accidents was one of the main reasons I bought the car and to find out that it did in fact have an accident really annoys me.

The dealership reviews on this site are incredibly misleading and shallow. The reviewer/consumer does not even have to make a transaction with the dealership, only an e-mail interaction. Therefore you get a lot of positive reviews like, "nice people" and "responded efficiently to my inquiry." Furthermore, Car Gurus does not allow reviews from consumers that do not use their site. SO if I purchased a car from "Dealer A" by going to their lot or through another site like eBay and have a verified purchase agreement, then I could not post a review on Car Gurus. The result of this shallow review system is that there are dealerships on Car Gurus that have a large amount of positive reviews with little to no sales transactions and basically a lot of dumb reviews. Some great examples to look at are dealerships like Amazing Cars LLC, Car Champs, Ultimate Automobiles (Stafford TX) and Ultimate Motorsports (Houston TX). They have a large collection of positive reviews on Car Gurus but if you did even some basic searching around the internet you would find that those dealerships have a HUGE amount of negative reviews - see review sites like YP, Yelp, etc. As well, those same dealerships advertise many cars for sale through Car Gurus that are not actually available! They are "bait" cars, so they can get inquiries and contacts. I could never trust Car Gurus because of their incomplete and shallow dealer review system and the fact that they allow many shady dealerships to operate through their site.

Bought a car from Bridge Auto Sales in Berlin for $5300. Within 24 hrs the air conditioning, electronic dash module including radio, clock and USB, heated leather seats, and the front fender fell off while I was driving home the day I bought the car. Under body damage and cracks too. Dealership became nasty. Salesperson kept calling and texting me asking me on dates. Found out the air conditioner compressor is bad $900. Worst part?? I paid $295 for tags and title transfer. Dealer said the had to mail both because they needed the title to go get the tags for me. Today my temp tags expire and the dealer DOES NOT HAVE MY TITLE!! When I call Bridge Auto Sales they say the title has a prior lien on it so they can't send it to me. I paid cash for the car and I need the title! This car was a birthday gift for my 17 year old son. His birthday was May 19th. I'm very upset.

Their SEARCH is a JOKE! Total waste of time, it's the worst site to search for what I'm looking for EVER. I'm a buyer, not a seller. Their Good Deal, Fair Deal, High Price rating system is a complete and utter failure, it's a joke, REMOVE IT! I don't even pay attention to it, that only works for stupid buyers. Many times the really great deals will have Fair Deal or even High Price and the one's marked as Good Deals are NOT a good deal at all. You can not use this system at all because there are too many variables, some vehicle models will be a terrible deal -$1500 below book, while others will be a Great deal at +$1500 Above book. Cargurus Rating system for pricing DOES NOT WORK, it's just a distraction. The worst part though is their lousy search, which does not filter correctly, does not hold any settings, every click I have to re-enter every detail all over again every time I make a search! AutoTrader is much better.

I am the owner of a high end car dealership that sells used car from $40000-$120000 and my web service software company sends all my inventory to various sites such as carguru or carigs list, back page, Edmunds. carfax. true cars etc. My inventory is posted on car guru for some time and have min results. Their salesman called and offer me a free dealer account trial and frankly showed no difference in result after 30 days with their paid account as oppose to their free listing as they build their reputation as the place to find cars by basically grabbing any and all post from other sites. However Once you agree to pay them for a better positioning, contact ease etc, the up sell came within 30 min trying to ask for even more money for premium positioning. That left a real bad taste as any business with a good product doesn't need to hammer away the minute you got a live one. But I decided to give it a try and continue to use them for about 5 months so that my judgement will be based on adequate data. During this time, almost every queryt I receive was a internet browser with no intent to buy, of every 10 email that I get, usually after follow up, NONE return calls or reply email. Maybe one out of 50 does result in contact but usually of very low caliber buyer with bottom fishing price target or impossible credit. So after a fair amount of time, we decided that this site really brings us more time waster than actual lead. Compare to other sites we are still actively involved in at similar or higher cost, the net sales vs email/phone call ratio is 100 to 1 compare to carguru in effectiveness. Then came the insult, when we stopped paying them, they actually went out of their way to remove all of our cars even though they use to list it for free before we signed up for a paid dealer account. So the moral of the story is, NEVER PAY THEM as you are better off that way, cause once you pay them, they actually punish you for stopping it. Very odd way of doing business and frankly it doesn't matter as we do fine with the large amount of call by real shopper on autotrader, ebay, true cars etc .

Do not recomand this website I am very upset with CARGURUS methods. First off, every listing shows the number of days a car is listed. This is not necessarily the number of day I have had the car advertised. If another dealer had the car for 200 days and I purchased it and advertised it on CARGURUS for 30 days it would show the car on the market for 230 days. This gives the impression I have had the vehicle for 230 days. Potential buyers would in most cases conclude there must be something wrong with this car if it has not sold in that time frame. There is no good reason a customer needs to know how long a car has been on the market. A purchase should be based on the value of the vehicle which should take into consideration, overall condition, mileage,price and vehicle history, not how many days it has been on the market. This can and will discourage someone from even looking at an otherwise great vehicle.

As a dealer in business since 1982, I am very upset with CARGURUS methods. First off, every listing shows the number of days a car is listed. This is not necessarily the number of day I have had the car advertised. If another dealer had the car for 200 days and I purchased it and advertised it on CARGURUS for 30 days it would show the car on the market for 230 days. This gives the impression I have had the vehicle for 230 days. Potential buyers would in most cases conclude there must be something wrong with this car if it has not sold in that time frame. There is no good reason a customer needs to know how long a car has been on the market. A purchase should be based on the value of the vehicle which should take into consideration, overall condition, mileage,price and vehicle history, not how many days it has been on the market. This can and will discourage someone from even looking at an otherwise great vehicle.

This has to be one of the worst experiances. With their sales department I have ever had. Rude and not willing to work with dealers unless they sign a long term contract. I have been in Business for 37 years. Some kid sitting at a desk is not going to know anything about my Business. While he is sitting in Massachusetts and Im in Iowa. I would suggest a less expensive site. My current site gave me 2300 leads last year. Carguru said tbey can get me 62 leads a month...I'm spending 99 bucks a month now why would I sign a long term contract for a lot more Money? We will spend are money elsewhere and I hope orhet dealers do also! Currently I spend 400 a month on Advertising and sell 55 a month......Take that Mr. GURU ! Or the Owner Langley S!

Upon seeing an interesting car on Car Gurus and providing my contact information. A dealer contacted me via email and telephone. I made an appointment to see the car. Following a test drive, the dealer (Honda of Fort Myers, FL) representative said they do not deal with Car Gurus and had no knowledge of the offer presented on the Car Gurus website. They refuse to offer the car at the promoted price. I wasted my time and gas, driving about 100 miles to find out it was apparently a false offer. Has anybody else experienced a similar issue with Car Gurus? If enough people have, would you be interested in class-action lawsuit?

30 years in the business and I have never seen a company try to do what these people do. First they send my accounts payable person and increase from $900 a month to $1800 a month and ask for payment. Never contacted me, the dealer, to tell me they were raising my rates. Fortunately my girl in the office knew not to pay the increase without sending them to me. They then tried to jack the rates up at my other store the same week. I told them I was not interested. They then started trying to negotiate the rate. Thats fine but they out and out lied about the conversations that were had. 2 different reps telling lies and different stories. Denied saying what they absolutely said. Could not do basic math and understand the numbers they were quoting. I asked to speak to a supervisor and was told he would have to call me back. He did call the next day. I returned call and left message and never got call back. All I can say is they are bogus in the way they price and have no concern for customer service.

Awful customer service, talked to Chris the branch manager at the (407) location and he was an outright jerk. I told him that one of their dealers denied me an application and told me I would be wasting their time, and huffed and puffed at every question I had, and was a dick on the phone. He also told me that I was easily offended? I was literally just talked calmly not even mad just leaving a review with him, and he said that...Really? That's how you treat potential buyers? Had nothing to do with being offended, but the fact that the BRANCH manager was also a dick just proved to me I'll never buy a car there.

R and J car Sales Halifax dreadful service, looked at car the windscreen was broken , told me to drive home with broken windscreen , refused to do so, Dealer had it fixed I arranged To buy it when windscreen was repaired , Which I did and paid in cash however engine management light came as I was driving away, was told" oh that's because it's empty of petrol, drove home engine management light came back on, telephoned dealer "get it fixed I'll pay " I'm a £120 out of pocket now as he has renaged on his promise....I am a pensioner and can ill afford this....he has no scruples , my advice read all the reviews on this cowboy, but better still stay away ......

While this may be a good site for a buyers interest this is no site for a purchase of a car from a private party BUYER or SELLER! when trying to sell a vehicle they don't always share the information with the buyer you may have a very interested person but can not contact them direct and other times they will not even post your reply back to the buyer. As a buyer you can,t directly contact the seller or even get their name and many times the seller does not get your interest request and to make matters worse you start getting emails and calls from dealers wanting to sell you their car. It seems this site is only interested in dealer sales and gives false hope for private party sellers and buyers. Upon contact with this company multiple times i received no response on this issue. .

When looking for a car, CarGugurs is the first place I check. I love their deal measurement system. Make it easy for someone who doesn't understand what kind of deal I'm getting.

This is the worst and most unethical company that takes your money to post your leads and then steels your leads and redirect them to sell them to other dealers under the flag of helping the buyer. They send the buyer email to one dealer and the buyer phone number to another dealer. Do not use them or you will loose all the leads your leads generate to other dealers. After I cancelled my account with CarGurus a year ago. They are still using my dealership name showing no inventory without authorization. Very unethical.

CarGurus is how I bought my first car. It has a large variety of filter options and it helps narrow it down to find the car you are looking for.

There is a real problem searching for new cars in hot models. The cars listed often have not arrived at the dealership, and just as often are already sold. In addition, prices are often not honored by the dealer. The lowball price seems designed just to get us to give them our phone numbers.

Wasted my time on three different occasions. The two corvettes and one Mustang GT were fictional. I received robot replies for all three and was given phone numbers that stated texting only. Turned out none of the dealerships had these vehicles in their stock and the pictures all looked surprisingly similar and I suspect taken at the same location. Never again!!!

Someone from this company is texting fake purchase interest and bogus offers to unsuspecting private car sellers. This is a similar tactic to a fake review, but with real financial consequences. A fake offer, which never acknowledged a response with seconds of sending, caused me to put a hold on a purchase document exchange which cost me a real sale. Cargurus is extremely deceptive in this manner to private sellers. In spite of all my correspondence, there has been no response to any of my complaints directly.

When I was searching for automobiles, i searched for only the Good Deals. I learned my lesson before going to dealership, verify price and mileage. On 2 occassions the mileage was incorrect, with it being much higher. The response from both dealerships was typo. Then, i started calling and verifying information. On several more occassions typos. They are making intended typos so the cars read Good Deal. Then once your there, they hope you will be in love with car. Will not recommend any Good Deal from CarGurus.

I bought a truck based on a "Great Deal" listing on CarGurus and the info on the truck was all lies. It said the truck had 200,000 mls and it really had 300,000 mls, which I did not discover until after I bought the truck. The transmission is burned up and has to be replaced, even though the dealer claimed it had already been replaced. The dealer blames the misinformation on Car Gurus and will not in any way remedy the situation.

Great web site, very easy to navigate.the search functions are very easy. Big quantities of vehicles. Prices from low to very highest.

Nice and easy to navigate and use. You can sort by make,model and price. It also shows you how good of a deal your getting.

sold a car thru it - great experience. I have been looking for another car thru it for a bit now. just have not decided on the right one yet.

I really like the information they share about the vehicles as well as the information on the dealership selling the vehicles

I bought a car using CarGurus from 123Auto in Jacksonville, Florida. It was a lemon. The reviews of this dealer were high and I thought I was getting a good deal. There is no transparency on this website to warn you that you need to be extra cautious when buying a car from them. They are the typical nightmare used car salespeople who ruin it for everyone.

I agreed to purchase a used car from a seller on CarGurus. I signed the purchase agreement with the seller and he did as well. Cargurus called to confirm everything and wanted me to a course wire money. A few hours later, the seller says he sold the car to someone else.... even though we had a signed agreement. DO NOT BUY off Cargugus, their purchase agreements are apparently useless.

Typical bait and switch. Entered my VIN and preliminary price. CarGurus site stated "Fair Price". So, I entered my info and listed with same VIN and same price, but when posted the price was classified as "HIGH PRICE". Zero customer service. I dare you to try to find a phone number for customer service and their agents don't respond to emails. No response or action. Avoid the hassle and list elsewhere.