CarGurus
Is This Your Business?3.0
4.7
Overall Score
sia savadkouhi
If you want to buy a proper decent car that's over 7 or 8 years old, please please do not take cargurus car valuations seriously, only take them as a joke, specially if the car is low mileage, they have no idea how to value proper low mileage decent cars with full history, the valuation does not take into account whether or not the car has ten owner's or one, it does not take into account whether it has a full main dealership history or no history at all, nor does it take into account whether or not the car has been seriously accident damaged, nor does it take into account the overall condition, lets face it, a car that's advertised on cargurus may need a total respray, but it's not taken into account, so therefor how can they possibly advise the general public with their nonsense valuations, quite often their valuations on top condition Mercedes and BMW'S are as much as £4.000 - £5.000 away from the true valuation. I feel sorry for the naive shoppers who take advise from this company who claims its transparent, don't make me laugh, I am a expert in car valuations and have been in the same job for over 30 years, so i know what i'm talking about.
Sia
From Autostation
7 years ago
Lucy Elliott Johnson City, TN
Uploading photos, typing in comments, picking the year, etc., is easy Being able to pick options and things that make the car unique is very hard- most of all THEY are going to assign the price and if you don't like the price they assign, they give you a lower ranking like a "fair deal" or or lower. If you go along with their price assignment, but you don't buy extra enhancements from them, after two or three days they lower your rating to a "fair deal" or lower when absolutely nothing has changed with the car. For example, when I questioned them about why after the third day the car was listed they arbitrarily changed the value rating from good deal to fair deal, they closed the listing and marked it as sold! It's not like the service is free - if you sell the car you pay them, which is fair. But all the other bull crap is not Don't waste your time using CarGurus! I wish I had screenshots of my listing, you could see nothing changed but THEIR rating changed...I just don't think they are trustworthy
7 years ago
John Henderson, NV
I had a an informed purchase experience through CarGurus
Being able to include and eliminate features and options and their relative value was extremly important. Fair pricing is a great incentive!
8 years ago
Jenna Bartosz Leadville, CO
Over the past few years, we have used CarGurus.com to look at and find (once) cars to buy. When we wanted to list our good condition car, the process to list on CarGurus.com was pretty easy. However, the site would get 100$ if we sold our car through them. A price we were willing to pay. Once listed, CarGurus.com evaluated our asking price as a bad deal. We saw very comparably price cars of the same make that were priced similarly to our car and listed as fair deals. One car in particular was a base model version of our LTD model (both hybrids), the car had the same mileage and was listed for 5$ less and was deemed a fair deal. We don't understand how CarGurus.com can even use such language for their private sellers. We ended up removing our listing from CarGurus.com after 2 days, we listed our car on Craigslist.com and we received 2 inquiries within 12 hours from serious buyers. Do not support this bullying platform, it is a waste of time if you are selling privately.
8 years ago Edited September 14, 2021
Jen Blacksburg, VA
It was very helpful in finding a selection of cars in my budget. However, many of the listed prices were 20+% lower than what the dealer was actually charging when I contacted them. I got better info by finding potential dealers here and then visiting their site directly.
Also, DO NOT sign up for email alerts or follow a car/model. You will never stop getting emails. I had to block them.
8 years ago
Albert Gonzales Phoenix, AZ
With many choices of vehicles I found the best value with Southwest Remarketing and was extremely happy with the quality service provided and easy process to purchase my new car. Great company to buy vehicles from.
8 years ago
Maneshwar Pooran The Bronx, NY
Thanks to Joel, this gentleman was very informative with the 2015 C 300 Mercedes Benz I recently purchased I will recommend him to any of my friends in the future to buy a car from him....
8 years ago
Robin Ruiz Flushing, NY
Joel R helped us obtain the 2011 Volkswagen Tiguan we saw in CarGurus and answered all of our questions. He took his time with us and stay until the sale was completed. Thank you Joel.
8 years ago
William Nietmann Superior, AZ
We had a very positive experience buying a Honda CRV from Kevin P at Fairway Auto Sales. He was honest, straightforward, easy to deal with and we are very pleased with our entire experience.
8 years ago
Shirley Keen Frisco, TX
We bought a car from Dallas Leasing Returns, Dallas, TX after making contact thru GURUS. We are now filing a complaint with Tx. The salesman told us the car was free of liens, and that the car was owned by the leasing company and that it had been a lease vehicle. They showed us a vehicle report that showed it was owned by a leasing company. They were slow getting us the title and gave us the run a round on why it wasn't being delivered timely. Our investigation with DMV confirmation revealed the car had a loan and wasnt' paid off until 33 days after we paid for the car, and the title was then made into the name of the leasing company from a private owner. This car dealership is not truthful. I have ask for my money back and I will return the car.
8 years ago
Teri L Woods
I purchased 2 vehicles from Sal @ SNS and he went above and beyond for me. I am very pleased with my purchase. He really cares about his customers. I would recommend him anytime.
9 years ago
Kristal Pittsburg, CA
We love our new Nissan Vera! The experience at Nissan was like none other. Our salesman Oscar was welcoming & friendly. He was able to answer all of our questions and made the whole buying experience a pleasure.
10 years ago
jgutowski Montclair, NJ
I bought a BMW X5. It was in great shape and ran very well. The dealer was very helpful and accommodating I then bought a second car,an Acura TL. I'm very happy with the cars.
10 years ago
Review Source
Joe Leahy Marshfield, MA
I used Car Gurus when I was searching for a certain Mustang Convertible I wanted for my 70th birthday. I found the one and connected with the dealer that day. The car was exactly as listed by Car Gurus. That was 5 years ago. The car us still going strong.
4 years ago
Brycen Blater Phoenix, AZ
CarGurus made it really easy to search for new and used cars. It was also great because you could filter based on what you were looking for. It didn't work as well for buying a used car over 10 years old. But I also liked how it gave information that estimated the overall value of the car and whether you were getting a good deal or not.
5 years ago
Review Source
JG00 Saint Charles, MO
This app was the one that I used first when finding cars near me. It helped me find and purchase the two vehicles that I own today. It had great and very important information about the vehicles. Millage was accurate and displayed all the options that the vehicles had. It also included accident reports.
5 years ago
Review Source
Quinn Odom Tulsa, OK
CarGurus has always been the first place I have looked for cars. Most of the time I get results that are accurate and helpful. I like that the website provides the vehicles in price order and by the quality of the deal. Sometimes the website can show vehicles that are no where near the location I am searching. For the most part, it is a very useful website.
5 years ago
Review Source
Karen Torino Tallahassee, FL
CarGurus provided me all the information I needed to find my car. Reviews from other people as well as ratings on the car really helped me find what I was looking for. It is nice seeing evaluations on various aspects of cars, since it is hard to pick a car with no information. Great help.
6 years ago
Review Source
Brayden Ibert Houston, TX
I last used car gurus to find my Ford F150 and loved my truck. The site was so easy to use, and when I did have questions the service department was very easy to get in contact with and help me along the way. There were so many cars to choose from, and I am sure all of them were just as good as my truck.
6 years ago
Review Source
take7 Sandy, UT
Had some trouble with creating an account because it kept telling me to use Facebook which I didn't want. Actually finding cars wasn't a problem. The information on cars was ample and accurate. I did find a couple bad postings of scam cars that kept sending me information even when I didn't want that type of car. It's good to have the info all in one place.
6 years ago
Review Source
JDWain Tallahassee, FL
Cargurus is always helpful when making a car purchase, helps you find the exact car you are looking for at the lowest price. I once has an issue with one of their listings and their customer service team was very helpful in getting it resolved
6 years ago
Review Source
James Conder Eagle Mountain, UT
Recently starting using car gururs to look for my next vehicle. The ease of this product and the information right there on the screen when you find a car/truck you like is amazing. Easy to narrow down your search to find exactly what you are looking for.
6 years ago
Review Source
Madison Kneiss Long Beach, MS
this website is the best. you can find any car anywhere on the map. there are many great values to compare. you can look for just one kind or look at all of them for sell. they even have seals from dealers trying to move cars. you can car shop without the hassle of salesmen following you around.
6 years ago
Review Source
DAVID HADAWAY Long Beach, MS
Great tool to find vehicles. My wife and I used CarGurus to find our latest vehicle and we couldn't have been happier with the experience. Even helped us save some cash as their online price was less than the sticker price. Will definitely use again.
6 years ago
Andrea Smith Idaho Falls, ID
We recently used CarGurus to find a used car to purchase. It was extremely helpful that they provided more information about the history of the car and comparisons to other used cars on the market. We were able to find a car that was somewhat out of our geographic location because we used CarGurus. I would use them again if I was looking for another used car. The listing was free online.
8 years ago
William Fairbanks Monrovia, CA
Having read their publicity about selling cars more quickly than Auto Trader, I created an add, paid the listing fee and the upgraded $20 priority listing fee. I used the price they suggested. Five buyers contacted me...one with a offer at 40% of the listing, one at 60%, one a general inquiry, two "accepted" the price. In every case, when I wrote back and asked for the funds, they "buyers" disappeared (except the one offering 40% of the list price). On several occasions I wrote to cargurus support for help, about half the questions received responses, generally after a couple of days. Frustrated, I look on line for an alternative and found TRED. You can go to that site for my review (or via google reviews) of that car selling service, which truly exceptional
4 years ago
Larry Buck Clayton, NC
Buyer beware. After placing my ad I noticed that cargurus had made numerous mistakes that I requested be corrected. I requested that my car main description be changed to show I was offering a Certified 2018 Infiniti Q50 Sport model. The model was eventually changed to reflect it was a Sport model but nothing was ever done to reflect it as being a CPO vehicle. When I started researching deeper I began to notice that dealers with similar vehicles for sale were receiving much better IMV values from cargurus than private sellers were. I ran Kelly Blue Book comparisons and presented them to cargurus and they basically said it cost dealers more to sell a vehicle than private parties so they assigned them a higher rating. When I quit laughing I tried to explain to them a book value is a book value any way you look at it. They refused to change their rating on my car. I told them to cancel my ad immediately because I could not knowingly support a company who so grossly misrepresents what a good deal is by always slanting their ratings towards a dealer and against the public.
4 years ago
A Smi Chicago, IL
BEWARE! When you post on a very seller UNFRIENDLY Cargurus site and you are Not lucky enough to sell your vehicle within a short period of time, a very disturbing 'time clock' is posted on your ad by the Cargurus software. This 'time clock' tracks how long your vehicle has been posted for sale (no matter how many times you try to delete your ad) and is just one of the many 'deterrents' that a potential buyer sees when Cargurus posts your listing and when any potential buyer looks at your vehicle for sale. Unfortunately, if a SELLER has unforeseen health or other issues causing the vehicle to remain listed for a prolonged period of time and unavailable to be shown, the 'time clock' doesn't recognize this and your vehicle gets tagged as a car that has been listed 'forever' and 'undesirable' ... I had a vehicle listed and due to health issues, I was not able to show or sell my car for over 100 days while listed on the site, now I have a permanent 'time clock' showing 'active for 100+ days' and growing! Due to Cargurus keeping the sellers vin # on file indefinitely, this 'time clock' stays constant regardless of whether you delete your ad or not! Obviously, if a buyer doesn't know the sellers circumstances and sees a car listed for several weeks or months, they are going to pass thinking there is something wrong with the vehicle. Cargurus also posts a large warning 'opinion' next to all customer ads stating whether your vehicle is a 'good deal' or 'over priced' deal which is also unfair to the seller. I have a very low mileage vehicle, I listed it at the high end of the selling range and due to Cargurus warning 'opinion', Cargurus unfairly flagged the car as 'OVER PRICED' or 'ABOVE MARKET PRICE' which again, discourages perspective buyers to read further in the ad which would allow the seller to justify their asking price. Another disturbing thing a SELLER has to put up with is if a seller decides to lower the price of their vehicle listed, Cargurus notifies perspective buyers of this action thus indicating that the seller failed to sell their vehicle at a previously advertised price, again drawing attention to the fact that a vehicle maybe list for an lengthy period. Upon calling 'Jordan' at Cargurus customer service, I was told there is nothing he can do regarding my concerns but MOST DISTURBING OF ALL, I was informed by Jordan that due to my Vin # being on file indefinitely with the company, I CANNOT refresh or delete my ad! ...it remains in the Cargurus data bank indefinitely!! ...you can only mark it 'inactive' ...even if you deactivate the ad for a year and decide to repost it, it will then repost 'on the market for 365 days'! Bottom line... This is a BUYER friendly site only that is more interested in gathering your personal information than it is in seller your car! If you are a SELLER, don't waste your time or $$ with Cargurus... there are plenty of other sites to sell your vehicle without these troubling and disturbing seller unfriendly requirements, privacy intrusions, and policies.
VERY DISTURBING. AVOID!
5 years ago
Graham Chorley, LAN
Absolute waste of time from a car dealers perspective. Seem only capable of generating email enquiries to try to prove engagement with an audience to dealers of which over 99 % are probably fake or not really genuinely interested in the cars enquired about as never reply to email no matter how courteous and helpful you try to be. By far the biggest waste of time our business faces. The worst platform for dealers we have ever ever tried and are most likely to be closing our account at the end of this month. It is so frustrating also when I have also tested the site as a consumer to enquire about another dealers car, Car gurus waste no time in emailing me another ten dealers simarlar cars in my area. All they seem to care about is getting their visitors to email dealers to pose as interested buyers to try to justify their ad fees. The reality is for dealers people who enquire are left feeling disolutioned confused and spoilt for choice so no surprise they no longer want to engage. Every single dealer I know says the same and think they have now fast become an industry joke in the UK. Also Find the quality of presentation and detail we are allowed to include on our ads is merely a fraction of the UK'S LEADING PLATFORMS AUTO TRADER, MOTORS. CO. UK, AA CARS RAC CARSand the rest. They don't even allow us to offer our best finance rates. Bunch of dinosaurs in my opinion and the worst platform by far for both consumers and dealers alike.
6 years ago
Tiffany I Elkridge, MD
Great search engine for car buying. I was able to see not only the specific car I was looking for but also the recommended price so I wasn’t overpaying.
6 years ago
Wyatt
I appreciated being able to filter types of car, features and the system that evaluated how good a deal the car was relative to others like it. Used this for used cars.
6 years ago
Jill J.
CarGurus has some good things that their competitors don't have like secure buying.Their website, however is an absolute trainwreck-consistently tells you cars are not available that really are. Several of the features haven't worked for at least a year and a half. I've reported these issues twice and both times CarGurus flat-out ignored me. They didn't even respond.
6 years ago
NYC shopper Queens Village, NY
Every dealer I have gone to tells me there is some hidden fee on top of the price listed. So the price I saw was for the car but then there is some mandatory extra down-payment or some mandatory service contract. One dealer told me there is iTrax installed already and that price is not included so the $7,000 is without the added $1500 iTrax cost. In the end, expect at least $1,000 or more on top of the cost, in my experience, BEFORE adding taxes, plates, registration, etc. CarGurus, this should be noted on your site to expect possible additional fees on arrival to the dealership. NYC shopper.
7 years ago
Kathryn Cedar Hill, TX
Found a 2018 Chevy Trax LT, at Texas Toyota in Grapevine. Will S , was outstanding, got a great deal. This was my first time using CarGurus. So happy I did.
7 years ago
Mikeyy Vonore, TN
I have done different searches for cars and always specify I am looking for an automatic transmission. I get results back with manual transmission cars. Also there are many listing that are "sponsored". How am I supposed to find the best deal when anyone can "buy" there way intro my search
7 years ago
KB Atlanta, GA
The website is horrible. 95% of the posts state ‘no price available’ ‘coming soon’, etc. Their search engine will NOT match the parameters you set. I did a search for vehicles in a date and price range to look for a TRUCK for my son in college. Out of 3000 matches, almost every single one was just auto dealers misusing this site to post cars that have NOTHING to do with the search parameters set. I reset the parameters 8 times and it kept giving me ‘coming soon’ posts from dealers for CARS, VANS, etc.
Don’t waste your time here. They need to overhaul their website. Try one of the other 200 sites that ACTUALLY work.
In case Cargurus does actually read these reviews. I ended up buying him a new truck for $28, 995, from one of your competitors. Could have been your sale and commission. Fix your website. I know I can’t be the only one who was unhappy using your site. It does NOT work the way you claimed.
7 years ago
Not at all happy Mandeville, LA
I bought a car from individual through CarGurus, we decided to let them do the title work for us. The seller had an outstanding loan with Ford Credit. So I figured I will be getting a clean title because I was paying off his loan. It took almost a week before they told me to wire transfer my money to them, then they sent it to Ford. Took another week for Ford to clear the loan. Then they have to end the title back to CarGurus to sign because the seller gave them POA. It's been another week for the title to get there and still no clue when this will happen. When they get it they will sign it and overnight it to me. Don't know when this is going to happen. I can't get response from the emails I sent but 2 days or so later. I haven't received a response from last weeks email. I've spent $700 on rentals so far. If I would have kmnown this I would have taken my chances on the seller paying off his loan to get a clean title. WIIL NOT TOUCH CARGURUS AGAIN
7 years ago
martin San Antonio, TX
The only time the Rep Kristopher D calls is when its time for a dealer review aka Dealer rate hike that they going raise the rates by 30% there only explanation is you getting more leads which consists of misleading customer that dealers finance 3-8000 at 2% rate and get more and more calls Soliciting from other companys how build website or selling insurance. This is how they use factious numbers of leads use against dealers .My sells have dropped over last 2yrs and they still increase every year like clock work. I even emailed Kris D yesterday and have not received a email or call that I requested to talk to Matthew M ..im sure he saw the email .This is how customer service is.Moving on to AUTOTRADER.
7 years ago
Mihail Brooklyn, NY
I bought a car 2 years ago from a dealer from CarGurus .
He changed the battery of the car whenduring I went for the money for the car I chided. Second he said in the moment of the buying that I have to pay a fee for the parking for the car for which I was not notified at the beginning.
Then I tried to write a review to that scammer , but it was so complicated.
Today I got an email from CarGurus that if I complete a Sergey I will get 10$ gift card for Amazon.
At the middle of the survey I was not able to continue. I guess , they just got the necessary information and left me in a position that I can’t continue.
7 years ago
honest_feedback Salina, KS
There are a multitude of ways CarGurus hurt's the car industry. First, Cargurus takes dealer listings, republishes them, and rates them w/o consent of the dealer. They may or may not have accurate listing information and can drive customers away without the dealer even knowing the vehicles are being listed. Should a dealer decide to sign up to get control of their listings, they are subjected to a re-sign or die price increase of over 200% or more of the current price annually. This has happened to me 4 years in a row. SO to keep this company from devaluing my listings I have to pay them more every year, ultimately driving the cost up for who??? The consumer. ANother way the hurt the auto industry is they send request for dealership reviews out to everyone who sends a lead through them whether they contact the store or not. This opens the door to negative reviews from people who may not have ever set foot or corresponded with the store. Finally, the customer support is the absolute worse. At this time their support number goes straight to a beep that records you, doesn't even give a prompt. I reported it to my account advocate on 2/12 and it's 2/19 and they haven't even called me back. Today I took a video of what the support calls were doing and sent it to their fb message page. It was viewed but no response.
7 years ago
RT Pompano Beach, FL
The dealership did not have the used car they advertised. Instead it was all about selling me a new one. It was just a ploy to get me into their facicilty. And they advertised a no hassle one price. That wasn’t true either. The back and forth with the salesman and the sales manager was ridiculous. All the stereotypes you hate about buying a car happened here. Don’t trust CarGurus.
7 years ago
JoeX5Rover Norman, OK
Would not allow posting a review of a bad experience.
A Fl. dealer had an automobile had 2 collisions , electrical re-wiring with other engine issues and would not let a review be posted as the seller had previous issues selling wrecked auction cars. CG would take no more reviews for this seller. CG value guide are a bit skewed. Keep in mind CarGurus makes money from the seller side & need to maintain
that relationship, not specifically with the buyer. Some experiences are good, but be diligent.
7 years ago
Jeff Riverview, MI
This website’s review feature cannot be trusted. I found several cars over the years that I have wanted to buy through using them. The first time I decided to make a review of my experience I was denied the ability to do so. Apparently if a customer does not go through cargurus website to contact the seller the customer has not right to place a review. This is insane. Who submits a request to be contacted like this? I have a job. I cannot answer the phone whenever some car salesman happens to check his email and gets around to it. I call directly because if I did not, I would never talk to anyone. How do I know this? I tried it when these features first appeared on these types of websites. I do not know anybody who actually does this, and I think I know why. If a customer cannot place an honest review on a dealership then the review feature is not trustworthy. When I tried to contact cargurus about this issue I was unable to get in touch with anyone through the contact us portal either. To me cargurus = scam site
7 years ago
Gennell Holly Springs, NC
As an individual car seller, it is very frustrating when I have offers made thru their online system and nothing happens on Cargurus end. According to them "Due to their high volume, they are behind in following up with buyers." So I am not sure if my car is sold or not. I have it on other sites and people looking at it. I basically I have no clue what is going on with my car, if the so called buyers are even real, I do not have any money in have yet I have accepted offers. No one has actually looked at the car so why are they making offers? Seems to be a very sloppy way of doing business. I have not paid Cargurus yet becuase they have not completed a service for me, only a run around.
7 years ago
Osgood Greenville, SC
Symbol CARG for car gurus. This is DORK company. Here is why:
1. Will not allow seller phone number in ad.
2. To post ad: Requires obtaining code#, putting in large letters on paper. Then place on windshield with door open. Take photo inclusive of code#, door open & car grille. Hard to do.
3. Default text in buyer inquiry message box "Still for sale?" results in stupid inquires from those that don't write a message or read ad that tell still available.
4. The UGLY:
Disables account based on non-factual info received from jerk users. Fails to properly check validity of false accusations.
Messages sent to request reactivation do not get reply within stated 48 hours. user_support@cargurus.com
Does not notify user account has been disabled.
Can't retrieve car photos or see.
Customer service on phone is Bankers Hours 9-5 only Monday-Friday.
Dorks that take calls sound like college students out all night before. Can't connect process, remember your answers, keep asking same questions, keep telling user to do what already has been done & told. Repeat same question. Give contradictory answers that do not add up. Unfamiliar with system screens, how to use & find data. Effete core of impudent spoiled snobs in Cambridge, MA.
Can't get any action on disabled account. Manager is NEVER available. Any attempt to get accountability results in released call. (HANG UP)
Data Integrity Team & CSA are non-customer facing & ineffective.
Site goes down for 8+ hours @ time.
8 years ago
Mark Oster Fountain Valley, CA
Compare this with other automotive sales search engines and it falls short over and over. I can't tell you how many simple extended filters I have put in and it returns 'no vehicles' -- Then I use the same criteria on another one such as Carfax.com and it returns many vehicles. It's really a clunky version and you can't even have a print version of the car you find.
8 years ago
Richard Cory Furman Allenhurst, NJ
Let me pre face this review by saying I DO NOT HAVE A PROBLEM WITH CARGURUS...I have a problem with a dealer advertised by their site. (Brother Auto Sales in Lexington KY) After visiting and purchasing a vehicle at this dealership, what seemed to be a decent experience was quickly turned into a horrifying one. Where my LIFE WAS PUT IN DANGER! I purchased a vehicle from this dealer and was told multiple times the brakes and rotors on the vehicle were brand new. Abdel was sure to make that a selling point! That was important to me being I was going to drive the car about 600-700 miles in a couple of days. During the trip I felt the brakes rumble, but said to myself well they're new this could be nothing. (Keep in mind, I had to travel through the Kentucky and West Virginia mountains on this road trip. (I was very adomite at the dealership that I would be taking this long drive and my safety was a main concern). After reaching my destination, the shaking of the brakes continued followed by other noises. I checked the brakes again and it seemed there were no brakes at all on the vehicle. I called the dealership multiple times regarding the brakes and I've received the run a round as well as excuses such as "the brakes are new we have the receipts from our finance department." A receipt which brothers Auto Sales still hasn't provided. Neither have they called me back the multiple times they have promised to do so. Turns out there were no brakes on the front or back of the vehicle and because of this the rotors needed replacing as well totaling me $500.00 to replace (570.00 if you factor in brake fluid). Let me warn anyone even thinking about purchasing from this dealership to go elsewhere. What type of business selling vehicles would put a person's LIFE in jeopardy by not providing something as simple as new brakes on a vehicle where the selling point was "I just put a NEW brakes on the car" on a vehicle they are selling in Ky knowing this car is headed to N.J. because of that I am disgusted. This will definitely be reported to the Better Business Bureau, and wherever else I can report too as well.
8 years ago
James Munger Cullman, AL
EVERYONE BE WARNED
The online car site cargurus is a fraud.
I listed a nice 2005 Ford Mustang convertible and today I get an email that says I must prove that I actually own/possess the vehicle by sending them a photo of a piece of paper with some secret number in the windshield of the car. Given that the car is currently 800 miles from where I am, that is not possible.
So I know I have pending offers but have no way to respond to them. Sales lost.
So, go the website to find a customer contact number - NONE. Find the customer online talk function not working. Finally get a number and explain to the first person the issue. He tells me politely to hold while I connects me with some b$%^&* who coldly tells me that until I follow their verification process there is nothing that can be done.
I would not list a roller skate with these people and warn everyone to stay far, far away from this garbage company who has no clue of even basic customer service.
FYI: Their BBB rating is a large bold F
8 years ago
James Reynolds Spokane, WA
Obviously a very liberal owned company do to their PC censoring BS I highly recommend not going on this website or wasting any of your time or hard money on their ads. Try Kelley Blue Book they do the same thing as this website but do it better. When will these stupid companies learn that PC censorship is the way of the past and we're sick and tired of that crap. I am the consumer I am the customer for there I am right don't censor me. Car genius asked me to review Thrifty Car Sales so I gave an honest review they didn't like a few Choice words I used so they took my review down and asked me to change it how dare they are they things that they have the ability to do that. Yeah so you met on the website so what then don't ask me to review something if you don't like what I'm going to say.
8 years ago
Six Ellicott City, MD
Leckner Nissan used cars have hidden fees not mentioned in the price. Advertised price on CarGurus is a bait and switch. CarGurus should investigate this practice. An additional $3000 in fees should not be considered customery
8 years ago
