Name: Better World Books
Rating: 4.7

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Margaret Spiteri

The order was for 3 books from 2 different locations. Within a couple of days I received notification that 2 books weren't available and a refund was promptly processed. I have received the other book, which was in very good condition.

8 years ago

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Adrian Nicholas

Great range of books. The book conditions are well described. Plenty of sales. Books generally arrive in a reasonable time. No postage costs. And we're all doing something useful to humanity by buying from BWB.

8 years ago

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Bernice G. Chapel Hill, NC

Always a pleasure to order from Better World Books. I've ordered twice, and it's been great both times. Each time I ordered multiple books, and they arrived quickly and exactly as described.

8 years ago

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Amy N. McKenzie, TN

I love Better World Books! All the books I have ordered from them have been in excellent condition and the prices can't be beat... Better World Books is always my go to place when I'm searching for a book...love them!

8 years ago

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Kaytlynn

I’m fairly impressed with Better world books. My book came in decent condition (the cover was coming off a slight bit) but nothing that couldn’t be fixed. It did take more than a month, but then again, it was pretty much worth it for a 10.00 book that I can’t get anywhere in Canada. All in all, I’m happy with it.

8 years ago

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Kim Davis Madisonville, TX

Thank you for replacing some of my treasured books that were recently destroyed when my aquarium sprang a leak! They arrived in excellent condition and very quickly. And as always, the price was very reasonable.

8 years ago

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Kristen Columbia, SC

I found four somewhat hard to find board books that retail at about $10-12 each in great condition for $16 total shipped! Very happy with my purchases and will definitely use better world books in the future!

8 years ago

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Emilie McVey Hershey, PA

I recently (late Jan 2019) ordered a specific title, third edition from Better World Books. Getting the third edition of this title was important to me, so I intentionally selected the BWB listing that indicated it was the third edition. The book I received, however, was the second edition. When I contacted BWB, they confirmed that I had been shipped the correct SKU /ISBN for the book listed. But, the listing was incorrect - it was a second edition, not the third. BWB's response, essentially, was "stinks to be you". They were "sorry I was disappointed" but not sorry for their error. They offered to refund my money, if *I* paid to return the book. I was not about to pay to return their mistake.

7 years ago

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Helen Jaeger Williston Park, NY

The best place to buy books. Great selection and prices with the convenience of a "Wish List". It's fun to just "browse" - I always find books to buy!

8 years ago

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Phoebe Hoffman Dallas, TX

When I discover an author I like, I always want to go back to see the first book in a series so I can read it in order and Better World always has those books

8 years ago

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Roslynn

Really good price on hard to find book 'Masters of Deception' by F. W. Thomas. Delivery to Calgary was cheaper than most online booksellers and delivery was pretty quick.

8 years ago

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Pamela Cauchon Norfolk, VA

It was great to get the book I needed for my Costume design class, however, the book had been the discard of a library sale for 50 Cents. I paid $8.96 for a book that cost you 50 cents. While it was nice to have the shipping and handling price encluded I am insulted and embarrassed that I conceded to pay so much. Nice profit for you, huh. I don't think I will be using your company anymore. The cover was soiled and had cellophane tape attached to the deteriorating cover. Now that my class is over and I no longer need it, I will sell the book back to you for $15.00 Cellophane and all, and you won't have to pay any shipping and handling charge. In the process of publishing this review, I learned that I had to click on a point that gives you permission to "modify" my review. Really? How will you do that . . . Remove words or sentences. Is this how you shine? If your system had given me the opportunity, I would not have given you any stars, at all.

8 years ago Edited September 14, 2021

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Emanual Kamm Pinckney, MI

This was the first time I was a bit disappointed with BWB. The book I received was a library copy with all the decals and marking of a library book. I avoid these books because they look tacky in my home library. Not sure if I missed where it =said library copy but next time I will be more careful.

8 years ago

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Gregory Dexter

I'm glad to partake in the plan to create better access for people to books. However, I would add one caveat, don't like the plastic wrap shipping material.

8 years ago

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Earl Adams La Habra, CA

I ordered this book for a friend in The Netherlands. He emailed me [21 April], "Just arrived. A fine copy in perfect condition, as new. Excellent service."

8 years ago

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sheilabeta

This item arrived, but it was wrapped in plastic!!! ... I also tried buying books from Better World Books months ago but it uses plastic in the mailing materials. Cardboard must be used, like they do in Germany and France and other countries that are aware that plastic does not go away from the planet. All plastic end in our oceans even when they are "recycled". I also wrote to Better World Books, this was on July. On July 10, 2017, Leah from Better World Books told me it could not be done the way I requested, unless I buy several books. But she thought it was ok to use plastic #4, which creates waste anyway. I tried explaining to her about the plastic issue, but she seemed to know nothing about it and ignored me by commenting on standard clerk-writing, which surprised me, coming from a clerk whose company claims is environment-friendly. For the plastic matter, she said: "For small orders, we use a number 4 recyclable plastic that form fits to the size of the book, and in effect, uses only the necessary amount of materials needed to enclose our items." Long after that, I tried buying piles of books, so they could use cardboard but for a reason never explained, they cancelled my paid order. They refunded the money, yes, but I didn't want my money, all I wanted was the 10 books I had ordered with such care as to fix the freaking box, not an easy task to do, when you have to track where the book inventory will come from. So my time was wasted. Having said this, I think the non-profit company must stand for its name, a better world, and using plastic in their mailing process is not the way to do it. Please fix the burden your business is putting on your planet and use cardboard for regular orders, it will make Better World Books bigger and will get higher credibility. I appreciate the space given to comment this. I hope you continue to improve yourself. I will keep on trying to support you. Thank you.

8 years ago

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Rebecca Stech Kimmell, IN

I have ordered from BWB many times. The books always arrive quickly, in fine condition. Customer service is excellent. I frequently refer others to this site.

8 years ago

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Pearl Plattsburgh, NY

Books are almost always in good condition.However,they need to work on replying emails in a timely manner.I tried to cancel two different orders on two different occasions by email.They replied both times after the orders had shipped.

8 years ago

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Kathryn Duncan Woolwine, VA

Love Better World Books! Website is easy to navigate, books arrive well packaged, as described, and rather quickly too. Love the goofy emails when you place an order.

8 years ago

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Marlene Hecht Massapequa Park, NY

One of the books I ordered, "Beastly Boys and Ghastly Girls wasn't in as "good" condition as I thought it would be. I was very disappointed in this. My other 3 books were new and fine.

8 years ago

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LeAnn Searcy, AR

Nice selection. Books are usually in good condition. Only one bad experience with shipping - my order was returned to sender for unknown reasons (it never made it to my address).

8 years ago

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France

GREAT service! A broad range of high quality books, 100% reliable delivery, carbon offsetting, and of course the feel-good buzz from reducing landfill and promoting global literacy!

8 years ago

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Wendy Wisbey

The book arrived today - I was getting concerned it had been a con then the email arrived asking if it had arrived and I felt better - then it arrived thank you - Looking forward to the second book to now arrive

8 years ago

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Paul Brownstein Southampton, PA

Found books I wanted at fair price. Disappointed I could NOT register for futuremorders and you never responded to my inquiry about that. So, bought few more from competitor that I might have gotten from you

8 years ago

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Michael Callahan

I'm very disappointed with the quality of the book I received. The spine had library stickers on it, and the pages look as though someone wrote their name and scratched it out in marker. The page thing wouldn't be so bad, but the spine stickers... It's the second book in a boxed set, so you see those stickers when you put the book in the box with the rest of the set.

8 years ago

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Virginia

BWB provides good service in providing lots of weird and wonderful books that my husband, a retired academic, wants for his own research. It is our go-to source.

8 years ago

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Jody moon Brooklyn, NY

Love this site!!! I love knowing that I’m adding to my children’s knowledge and helping others in that process as well! Thank you for this wonderful company.

8 years ago

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Carm Hooper Alvin, TX

On time, clearly brand new and wonderful price. Also like the extra going toward guarding out environment. Have already shared your site with my friends.

8 years ago

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Leslie Kowalczyk Sonora, CA

You are the best! Your selection of hard to find used books is superb. I'm still not crazy about your new webpage format but getting used to it. Rock on!

8 years ago

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Janet Odom North Charleston, SC

I have ordered books many times over the years and have always gotten what was promised. I also love the fact that there are no shipping charges!!!!!

8 years ago

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Kathy Esenther Willowbrook, IL

Books arrived promptly and were like new condition. One book was severely damaged in shipping and a new, better copy was immediately sent out without any hassle.

8 years ago

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Sara Burton Delmont, PA

it is always easy to order from you. I was pleased to find the subject I was looking for and to get a couple of books I really liked. Already reading.

8 years ago

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Yutiy

The state of some books does not correspond to the stated, I bought two books in hardcover, and came in paperback. and is it really in a very good condition that the book may have splits of the block? it made me very sad ....

8 years ago

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Cynthia Vogt El Mirage, AZ

I am very pleased. I received my book in good condition. You sent me texts letting me know that you received my order, tracking the journey of the book getting to me.

8 years ago

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Erika Eagle Pass, TX

They really are fast to deliver and the books are totally perfect. I definitely recommend this site because I've purchased from them so many times and never let me down.

8 years ago

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S Brock

Supports literacy and is cheaper than store prices. Love having it delivered but would appreciate a shorter wait time. Betterworld is becoming more corporate like Amazon. Losing its humor ...

8 years ago

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Terry Johnson

Excellent service. Shipping times as stated. Books have always been in good condition. Really good variety of books. Wouldn't hesitate to recommend to others.

8 years ago

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Wynne Bacon Moraga, CA

I have been able. to find many books for a good price on this site. I like their good service and the fact that they are giving to make the world a better place.

8 years ago

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Mary Wilmington, DE

Book shipped quickly from US source. Book took a month from UK source. Both books were in excellent condition. I will use Better World Books again, keeping in mind book from UK will take longer. Thank you, Mary Roper

8 years ago

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FLEMING DEGRAFFENRIED Houston, TX

Better World Books followed up by locating another copy of the missing Arthur Frommer Thailand and sent same to me. Many thanks to Better World Books!

8 years ago

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John Haskell

Have been using Better World Books now for several years and have found them to be prompt and helpful with the orders I have placed. I have no hesitation in recomendinh them.

8 years ago

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Christina Dubuque, IA

Was upset about a book I ordered that wasn't sent. But the service is fast and budget friendly. I ordered the same book from Amazon. Book wasn't as advertised . still would have taken it.

8 years ago

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Beatrice Twiss New Braunfels, TX

They always deliver in a timely fashion and every single book I order is I the best of shape. It's a great company and I will be ordering from then again and again.

8 years ago

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Jean Ball Bettendorf, IA

Customer Service quickly helped me with a problem I had so I could continue on with my order. Also I am very pleased with the quality of product I received .

8 years ago

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Enzo Rosellini

The condition of the books I bought from Better World Books was always good, mostly excellent, though they were rather inexpensive. Service is very careful.

8 years ago

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Debra Lasater Moncure, NC

I get the books I’m looking for at incredibly low prices! Always in good condition, sometimes like new. Better World Books is my go-to shopping place for books.

8 years ago

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ilyes Boudjelthia

I liked the books quality and quantity, I bought 5 books with a very great price and I received them in a good condition, I would love to buy again, just after I finish reading these 5 books.

8 years ago

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Pen Colodny Laceyville, PA

WONDERFUL! Best books in Great condition received quickly and I always LOVE the e-mail from the "books." Great copy writer with a wonderful sense of humor.

8 years ago

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Kathy Farrell Westfield, IN

We’ve been customers for years now... extremely satisfied with their selection and wonderful customer service, highly recommend Better World Books!!!

8 years ago

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Steve Delray Beach, FL

Admittedly, I've used BWB as a source for the purchase of some books for my online store. In the past, they've been very reliable with descriptions matching actual when-received products and if there were small problems, I'd photograph the item(s) and receive a quick reply and normal a no-questions refund. Now they've turned into the Comcast of online booksellers with misleading descriptions. For those reading about BWB hear for the first time, here is what they do. 1. They masquerade as having a charitable component so they can receive loads of books at little or no cost. 2. They overgrade books meaning that what you receive is often in poorer condition than they advertise. 3. They represent some books as "ex-library" yet many others that are "ex-library" are not described as such. 4. Even if you place a number of orders BWB will toss mixed orders into their thinly made cardboard books (which often need to be retaped by UPS/USPS along the way. 5. There are never invoices in any of the boxes. 6. They may ship parts of an order by UPS, another by USPS. The USPS orders are often without tracking info. 7. Their first layer "customer service." who is "Anny" most likely a robot operated by anyone who is working that terminal that day. 8. Their second layer is "Ana" and there's a question if this too is a real person. 9. They owed me more than $1300 in refunds mostly for books misrepresented for what that were including clearly damaged books. 10. I went "back and forth" a few times using the Northern IN BBB which itself was quite useless. 11. While BWB has a "liberal" return anything to us, what they don't say is that it's at the customer expense. My returns were (9) fifty pound boxes. 12. I broke down my books by order # created files for each order and listing each book and its deficiency. Yes, this IS a lot of work but getting anything from them hasn't been easy. They finally agreed to send 9 UPS box labels for return of their items---boxes that I as a 60 year man had to pack and purchase at Home Depot. 13. About a week after UPS picked them up, I received partial refund amounts for each order to my paypal account with no explanation. 14. Since this time, I've sent them messages concerning their method of calculation and what they were going to do. I have received no messages from them. As stated, I've received no help from the BBB in Fort Wayne, IN and my "representative" there Anna Anciani-Dutt. 15. To recover the transaction sales tax, I've been advised by Indiana Department of Revenue as follows: "If you have not received a refund of the sales tax from the retailer, you may file a claim for refund with the Department. The form is the GA-110L, which is found here: https://forms.in.gov/Download.aspx?id=7168. More information on the refund procedures may be found in Commissioner's Directive #13: http://www.in.gov/dor/reference/files/cd13.pdf." 16. Because this office of the BBB appears to be in bed with Better World, I'd advise skipping them and going directly to the State IG's Office which is my next step next week. Obvious after reading many of these comments BWBs hasn't chosen to single me out. Instead, they have morphed into the Comcast of online book selling. Biggest doesn't mean best and it would appear that whoever is pulling strings there now has not but contempt for those who purchase there including longtime purchasers such as myself.

8 years ago