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Bath Planet

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6.3

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 5th, 2022

Bath Planet has offered affordable bathroom remodeling services since 1999. Bath Planet prides itself in quality customer service, clear communication, reasonable prices, and a clean installation process. Bath Planet has dozens of locations across the United States, especially in the eastern states.

Bath Planet specializes in superior bath and shower bathroom products and has earned the Good Housekeeping Seal by the Good Housekeeping Institute. This means that all of Bath Planet’s acrylic products have been tested and have met the rigorous standards. 

  • Bath Planet offers low monthly payment plans for up to 60 months. 
  • Senior and Military discounts are available.

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The Good

  • Services Available
  • Widespread Availability
  • High Product Quality
  • Design Process
  • Gallery
  • Excellent Customer Service
  • Interest In Customer Feedback

Services Available

Bath Planet primarily focuses on baths and showers. It offers the following bathroom remodeling services and products:

  • Full bath remodel
  • Bath to shower conversions
  • Bath or shower remodeling
  • Bath or shower replacement
  • Old shower removal
  • New shower installation
  • Bath and shower wall surrounds
  • Bath and shower liners
  • Bath step-through inserts
  • Bath and shower accessories
  • Replacement of the existing bathtub
  • Walk-in tubs
  • Shower bases
  • Barrier-free showers
  • Shower door and rod replacement
  • One-day remodel for a master bath or small bath

Bath Planet also offers a wide product selection, containing a variety of patterns and colors to help tailor your bathroom remodeling project to your vision.

Widespread Availability

Finding an authorized Bath Planet dealer is easy. with nearly 100 locations across 21 states, homeowners can find access to quality Bath Planet products almost anywhere.

High Product Quality

Bath Planet's products come with the prestigious Good Housekeeping Seal, indicating high quality and durability. The non-porous acrylic is designed to keep your shower and tub clean with resistance to mold, mildew, dirt, and other concerns associated with water damage. Bath Planet's products also come with a limited lifetime warranty (limitations may apply). This warranty can be transferred to a new homeowner if customers sell their house within two years of receiving services from Bath Planet. This feature is a huge plus to homeowners who are planning to sell because the warranty offers added value and peace of mind to potential homebuyers.

In addition, Bath Planet commits to quality product installation. They pledge to keep homes clean and safe through liability insurance and by ensuring quality installation that lasts a lifetime.

Design Process

Customers can work with Bath Planet's in-house design team to plan their bathroom remodel. This is a great option for homeowners to get a design studio sort of feel. This is a nice bonus if you need some design guidance. Alternatively, customers can use Bath Planet's online tool to design their bathroom remodel. This online design program helps digitally design customers' dream bathrooms.

Start by choosing from that dream soaking tub or the much-needed walk-in shower, and work down through the details, right down to choosing paint colors, grab bars, and accessories, all before committing to the remodel.

Gallery

Most homeowners have an idea of how they want their bathroom remodeled; however, some do not. That’s where Bath Planet’s gallery comes in handy. Not only can customers see what kind of projects Bath Planet has completed in the past, but they can get ideas on what they might like in their home. 

Bath Planet’s website has plenty of before and after photos that give you a good idea of what the remodeling company is capable of. 

Excellent Customer Service

Bath Planet's dedication to customer service begins by initially providing customers with these two design options, as mentioned before, setting the bathroom renovation process off to a strong start.

Bath Planet shows its dedication to customer service by providing good, clear communication at every stage of the remodeling process and responding promptly to questions, concerns, and issues.

Additionally, the installation team promises to be punctual. If they are late, however, customers receive a $100 discount on the services. This is a very unique promotional that sets Bath Planet apart from its competitors.

The company's professional bathroom installers strive to maintain cleanliness during an installation and provide quality work from the start of the bath remodeling process to the very end.

Interest in Customer Feedback

Bath Planet asks customers for feedback on the services provided. It takes the feedback seriously because it is committed to a high customer satisfaction level and continual improvement. Bath Planet also has a great friends and family referral program.

If a customer refers someone else to Bath Planet, each person receives a $100 discount.

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The Bad

  • Must Ask for Quote

Must Ask for Quote

Pricing information is not readily available online. Interested customers must provide contact information to get a quote. Some sources say the remodel will cost you between $6,000-$15,000.

Because renovations span from small bathroom remodels to complete overhauls, the cost variance is too much to list standard price thresholds. Customers should keep in mind that the cost of remodeling service varies greatly on the type of materials, plumbing rearrangements, and overall size of the bathroom.

Customers expressed that they understand the variances of bathroom renovations can make it difficult to deliver an exact quote. However, it would be helpful if Bath Planet could include some general pricing information on the website. That way, potential customers can have a pretty good idea of what they're getting into (financially) before the renovations start.

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The Bottom Line

Bath Planet is an excellent choice when choosing a company for bathroom remodeling. It offers high-quality products that are Good Housekeeping Institute approved, free design help, and high-quality customer service.

The majority of reviews on BestCompany.com reveal that customers are generally happy with the quality of the tubs, the professionalism of the company representatives, and the installation process. 

One downside is that pricing information is only available to customers by asking for a quote. However, this is likely due to variations in prices depending on the products and services requested.

There also have been some complaints against the company’s sales team. Some customers felt that the sales representatives were a bit pushy and they felt pressured to make a purchase before they were truly ready. While this is not everyone’s experience — and may just depend on the sales team representative —  it is something to consider before contacting the company directly (especially if you’re not ready to buy and are just looking to get a quote).   

Overall, customers looking for an affordable, quality bathroom remodel should definitely consider Bath Planet. For more information, read some of Bath Planet's reviews below.

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Star Rating

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4.1

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123 Reviews

Review Breakdown

5 grade

60%

4 grade

14%

3 grade

7%

2 grade

7%

1 grade

11%

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Quality

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Service

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Arlene

I am handicapped and I saw them in a home show in Hampton Falls so that's why I went with them to redo my shower. It took them so long; the original projection time was two weeks and it went on for five or six weeks. It was a long period of time for the large amount of money I am spending but overall, I am satisfied with it.

7 years ago

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Ron Eugene, OR

I felt like what we got wasn't as deep as what we were expecting. The sales person told us that he would come back come by and see our installation after it was completed and all we had to do was call. We have called him twice and he has yet to come by and that was so a little over a year ago when this was done.

7 years ago

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Larry

I think it was a little high priced. It was a beautiful experience, the bathroom is wonderful but I wish they would come back and finish what they started. I thought it was going to be different than what it was. The glue on the bottom is already coming off.

7 years ago

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Teresa Tulsa, OK

Had my bathroom remolded the week before Christmas , only have one bathroom & it took a week , we felt with it , but was also told we could buy what we wanted & they would install , not true so we took toilette back , they sold us a toilette for like 600.00 , i have to plunge it everyday , to get it to flush , never had that probably with my cheap toilette & sent in pictures of tile and wall tile being all measured wrong , it is now end of Feb. & We keep getting told next week they will fix it . But next week never happens it's been 2 months. The guy that did work was nice but when you pay 9,000.00 u don't want tile that you cover up because tile is cut wrong. I will keep on bugging them till it is fixed .

6 years ago

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Reply from Bath Planet

Thank you for writing Bath Planet Corporate to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue, so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Tammy in Customer Care for further assistance.

Jan. 8th, 2021

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Annette S. Washington, DC

I should of asked more questions but will leave it at that. I am now dealing with a $29 activation fee for a credit card that we did not want, and did not approve to be activated. We have paid 17k off in 15 months and now receive a bill for $29 threatening to charge interest if not paid. We never activated the credit card! We will not use Planet Bath again.

5 years ago

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Tami Windom, MN

High pressure salesman and I caved. Very expensive. I decided to back out and now I haven't heard a word about cancelling my order. I feel like they want to ignore me so it goes past the 3 day cancellation time frame that is allowed.

6 years ago

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Reply from Bath Planet

Thank you for writing Bath Planet Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue, so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Tammy in Customer Care for further assistance.

Jan. 8th, 2021

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Ruben

We had some issues and they have to come back and fix it. It took longer than it's supposed to which made me upset.

7 years ago

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Jackie

I had two bathrooms done. One bathroom was good and the other wasn't.

7 years ago

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Wanda

The clean up after the installation was very good.

7 years ago