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Bath Planet

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6.3

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 5th, 2022

Bath Planet has offered affordable bathroom remodeling services since 1999. Bath Planet prides itself in quality customer service, clear communication, reasonable prices, and a clean installation process. Bath Planet has dozens of locations across the United States, especially in the eastern states.

Bath Planet specializes in superior bath and shower bathroom products and has earned the Good Housekeeping Seal by the Good Housekeeping Institute. This means that all of Bath Planet’s acrylic products have been tested and have met the rigorous standards. 

  • Bath Planet offers low monthly payment plans for up to 60 months. 
  • Senior and Military discounts are available.

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The Good

  • Services Available
  • Widespread Availability
  • High Product Quality
  • Design Process
  • Gallery
  • Excellent Customer Service
  • Interest In Customer Feedback

Services Available

Bath Planet primarily focuses on baths and showers. It offers the following bathroom remodeling services and products:

  • Full bath remodel
  • Bath to shower conversions
  • Bath or shower remodeling
  • Bath or shower replacement
  • Old shower removal
  • New shower installation
  • Bath and shower wall surrounds
  • Bath and shower liners
  • Bath step-through inserts
  • Bath and shower accessories
  • Replacement of the existing bathtub
  • Walk-in tubs
  • Shower bases
  • Barrier-free showers
  • Shower door and rod replacement
  • One-day remodel for a master bath or small bath

Bath Planet also offers a wide product selection, containing a variety of patterns and colors to help tailor your bathroom remodeling project to your vision.

Widespread Availability

Finding an authorized Bath Planet dealer is easy. with nearly 100 locations across 21 states, homeowners can find access to quality Bath Planet products almost anywhere.

High Product Quality

Bath Planet's products come with the prestigious Good Housekeeping Seal, indicating high quality and durability. The non-porous acrylic is designed to keep your shower and tub clean with resistance to mold, mildew, dirt, and other concerns associated with water damage. Bath Planet's products also come with a limited lifetime warranty (limitations may apply). This warranty can be transferred to a new homeowner if customers sell their house within two years of receiving services from Bath Planet. This feature is a huge plus to homeowners who are planning to sell because the warranty offers added value and peace of mind to potential homebuyers.

In addition, Bath Planet commits to quality product installation. They pledge to keep homes clean and safe through liability insurance and by ensuring quality installation that lasts a lifetime.

Design Process

Customers can work with Bath Planet's in-house design team to plan their bathroom remodel. This is a great option for homeowners to get a design studio sort of feel. This is a nice bonus if you need some design guidance. Alternatively, customers can use Bath Planet's online tool to design their bathroom remodel. This online design program helps digitally design customers' dream bathrooms.

Start by choosing from that dream soaking tub or the much-needed walk-in shower, and work down through the details, right down to choosing paint colors, grab bars, and accessories, all before committing to the remodel.

Gallery

Most homeowners have an idea of how they want their bathroom remodeled; however, some do not. That’s where Bath Planet’s gallery comes in handy. Not only can customers see what kind of projects Bath Planet has completed in the past, but they can get ideas on what they might like in their home. 

Bath Planet’s website has plenty of before and after photos that give you a good idea of what the remodeling company is capable of. 

Excellent Customer Service

Bath Planet's dedication to customer service begins by initially providing customers with these two design options, as mentioned before, setting the bathroom renovation process off to a strong start.

Bath Planet shows its dedication to customer service by providing good, clear communication at every stage of the remodeling process and responding promptly to questions, concerns, and issues.

Additionally, the installation team promises to be punctual. If they are late, however, customers receive a $100 discount on the services. This is a very unique promotional that sets Bath Planet apart from its competitors.

The company's professional bathroom installers strive to maintain cleanliness during an installation and provide quality work from the start of the bath remodeling process to the very end.

Interest in Customer Feedback

Bath Planet asks customers for feedback on the services provided. It takes the feedback seriously because it is committed to a high customer satisfaction level and continual improvement. Bath Planet also has a great friends and family referral program.

If a customer refers someone else to Bath Planet, each person receives a $100 discount.

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The Bad

  • Must Ask for Quote

Must Ask for Quote

Pricing information is not readily available online. Interested customers must provide contact information to get a quote. Some sources say the remodel will cost you between $6,000-$15,000.

Because renovations span from small bathroom remodels to complete overhauls, the cost variance is too much to list standard price thresholds. Customers should keep in mind that the cost of remodeling service varies greatly on the type of materials, plumbing rearrangements, and overall size of the bathroom.

Customers expressed that they understand the variances of bathroom renovations can make it difficult to deliver an exact quote. However, it would be helpful if Bath Planet could include some general pricing information on the website. That way, potential customers can have a pretty good idea of what they're getting into (financially) before the renovations start.

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The Bottom Line

Bath Planet is an excellent choice when choosing a company for bathroom remodeling. It offers high-quality products that are Good Housekeeping Institute approved, free design help, and high-quality customer service.

The majority of reviews on BestCompany.com reveal that customers are generally happy with the quality of the tubs, the professionalism of the company representatives, and the installation process. 

One downside is that pricing information is only available to customers by asking for a quote. However, this is likely due to variations in prices depending on the products and services requested.

There also have been some complaints against the company’s sales team. Some customers felt that the sales representatives were a bit pushy and they felt pressured to make a purchase before they were truly ready. While this is not everyone’s experience — and may just depend on the sales team representative —  it is something to consider before contacting the company directly (especially if you’re not ready to buy and are just looking to get a quote).   

Overall, customers looking for an affordable, quality bathroom remodel should definitely consider Bath Planet. For more information, read some of Bath Planet's reviews below.

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Star Rating

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4.1

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123 Reviews

Review Breakdown

5 grade

60%

4 grade

14%

3 grade

7%

2 grade

7%

1 grade

11%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Jim Manchester, IA

I find Planet Bath to be a rather wimpy company that would not do anything to help a customer who basically was screwed by their installer. It actually did not fully meet the original specifications that was laid out to us by the sales person and they refuse to come back and solve the issue. It is now causing damage to the area next to the bathroom. The company that was doing the installation were some of the worst people I've ever had come in to my house and work in the thirty years I've lived here. When I called, customer service refused to do anything about the situation.

7 years ago

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Brett

There was poor follow up from the customer service. We did a follow up phone call because we had trouble locating the company and the original owner had to come in and do some more work and we were told someone was going to show up and no one showed up. It was a horrible experience.

7 years ago

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Fry Austin, MN

I would not recommend this company!!! We had a representative come out in 9/14/21 and we went through a bunch of things that we wanted done such as the floor the bathtub, knock the archway out, and lay trim around the floor window & door & install vanity/toilet that we paid for. Which really wasn’t much well when they knocked out the arch way they left a hole in the ceiling telling my husband he had to fix it, didn’t line the trim on the outside from the bathroom the the hallway up, said that their not doing trim around the door or window unless we pay them an extra 300.00 on top of the 20,000 that they wanted to do the project, the cocking wasn’t complete around the bathtub and a hole was cut in my vanity that didn’t need to be cut cuz the board could have just been moved down 2 notches! The job was not done in a timely manner we started this in September and the didn’t come out till march! They said only one day for the tub installation and another day for the floor because they were gonna have a team and they only sent one person so five days later we were finally able to use the bathroom. I had to call and ask for a copy of the contract because my husband didn’t get one and they refused to give me an itemized recipe saying they don’t do that….well they don’t want to give me one because they know their price gouging! I told my husband not to go through them and now I can say I told you so! I shouldn’t have to call the company to do their jobs especially when I’m paying 20,000 which would have been more than enough to do the whole bathroom with whatever variety I wanted! Please guys learn from are mistakes!

4 years ago

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Reply from Bath Planet

Fry, we understand you are upset with one of our affiliated dealers. Please keep in mind that our product dealers are independently owned and operated so we are going to need some more information from you so that we can get a hold of your contract and speak with your dealer about your situation. We will continue further in private messages so your information is not misused by the general public. - Bath Planet Corporate

Mar. 10th, 2022

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steve cohoon Portland, OR

THIS IS WORST THING I HAVE EVER DONE IN MY LIFE,I'M A DISABLED VETERAN WHEN CRAIG R CAME TO MY HOME HE NEVER SAID THIS WAS BID ONLY COMPANY AND WE DON'T GIVE PRICES OF OUR PRODUCTS OUT, TO ME OR MY WIFE. BUT HE DID TELL US ABOUT A H.I.S.A GRANT FROM THE VA BUT THATS ABOUT IT. SO HE SAID EIGHT TO TWELVE WEEKS BEFORE THEY WOULD START ,I SAID I WOULD REMOVE THE TUB AND THE REST OF THE THINGS ,HE SAID OH IT WILL ONLY SAVE YOU FIVE HUNDRED DOLLARS. NO RETURN CALLS IN EIGHT WEEKS SO CALLED TO SEE WHEN SAID HADN'T ORDERED FLOORING ,SO ORDERED FLOORING DIDN.T HAVE GREAT SELECTION TO CHOOSE FROM SO THE VANITY CAME AND DIDN'T OPEN IT UNTIL THEY CAME FOR THE INSTALLATION,BROKEN SINK HAD TO REORDER VANITY. FROM THE 14TH TO THE 16TH INSTALLED THE SHOWER AND THE FLOOR THERE CREW DOES EXCELLENT WORK , MY WIFE DIDN'T LIKE THE FLOORING SO THEY SAID THEY WOULD INSTALL THE NEW FLOORING IF WE GOT IT. MY WIFE THOUGHT THERE WAS A SHOWER SEAT INCLUDED WITH THE PRICE AND THE BASE WAS SUPOSE TO BE 36 INCHES,BUT WASN'T IT WOULD OF BEEN NICE IF SOMEONE HAD CALLED AFTER A MONTH AND SAID DID ORDER YOUR FLOORING OR DID WE MISS SOMETHING. SHE GOT A FOLDING SEAT.WHEN OUR NEW VANITY CAME IN WE CALLED THEM,WE WILL BE OUT ON THE 23RD OCTOBER TO INSTALL NO SHOW THEY CALLED TO CANCEL THAT,SAID BE OUT THE 27TH NO SHOW CALLED CANCELED,CALLED THAT SOMEONE WILL STOP TO SEE WHATS LEFT ON 28TH AT 4P.M. NO SHOW CALLED AT 7P.M. LET HIM KNOW ABOUT THE FLOORING ,SUPPOSE TO COME OUT29TH OWNER CALLED SAID THAT DON'T DO FLOORING FREE GIVE ME QUOTE OF 1200.00 DOLLARS FOR INSTALL OF FLOOR ,I SAID I WILL THINK ABOUT IT,CALLED AROUND TO LUMBER LIQUIDATORS FOR A QUOTE 300 TO 600 DOLLARS BUT SIX TO SEVEN WEEKS ,CALLED KEN BACK SAID TO DO THE FLOOR SO NOW HE GIVE 100 DOLLARS OFF THE 1200 DOLLARS IT JUST 44 SQUARE FEET. SO THEY CAME AND FINISHED THE BATHROOM ON THE 30TH OF OCTOBER. SO CALLED THE COMPANY ON MONDAY FOR PAPERS FOR COMPLETE JOB THEY SAID THEY DON'T RELEASE THAT INFORMATION,TEXTED CRAIG FOR PAPERS FOR H.I.S.A GRANT FOR VA REFUSED TO GIVE IT UNTIL APPROVED BY VA BUT YOU NEED THE PAPER WORK FOR THE VA FOR APPROVAL THEY MAKE SURE THE VETERANS DON'T GET SCREWED. ANOTHER THING ABOUT THIS COMPANY IS THE ALL THE PRODUCTS THEY ORDER FOR YOUR JOB, IF THEY DON'T USE THEM ALL THEY GO IN TO THERE STOCK. MY LEFT OVER FLOORING WENT INTO THERE FREE STOCK ,SO THEY GOT 16 SQ,FT. FREE. SO WHAT FREE STOCK PRODUCTS DO THEY USE ON YOUR JOB DO YOU THNEXT CUSTOMER PAYS FOR. IF I HAD TO DO IT OVER I WOULDN'T CHOOSE THEM THERE KOHLER AND OTHER PRODUCTS JUST AS GOOD,THE MOST IMPORTANT THING IS SEEING THE PRICES AND MATERIALS AND TIME. THIS COST 11672.00 DOLLARS AND POSSIBLE THE 6500.00 GRANT FROM THE VA. SO BEAWARE OF BATH PLANET AND KEN M RENOVATIONS

5 years ago

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Reply from Bath Planet

Thank you for writing Bath Planet Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue, so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Tammy in Customer Care for further assistance.

Jan. 8th, 2021

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Paul Detroit, MI

Don’t waste your money on these acrylic cover up systems...will cost you more later ! These systems are designed to “ cover up “ dated bathrooms with acrylic walls, tub liner and lots of caulking. Looks nice at first but in our experience within a couple years we started dealing with caulking issues and then a crack in our tub liner. Lifetime warranty.....Right !!! Company offered to send us a new replacement tub liner with the shipping and installation expenses put on us. These systems are bandaid solutions. A good local handyman can renovate your washroom properly for roughly the same cost without dealing with issue like we’ve had with this Bath Planet system ( BNI Acrylics )

6 years ago

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Reply from Bath Planet

Thank you for writing Bath Planet Corporate to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue, so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Tammy in Customer Care for further assistance.

Jan. 8th, 2021

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Giau Vancouver, WA

It's horrible experience I will never come back to them again. The contract says about two weeks but it takes about six weeks and it's not completely done.

7 years ago

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Kathryn Marmion Grand Rapids, MI

After our tub to shower conversion we had one small issue to resolve with the company….3 months ago. Despite weekly, then daily, phone calls and a few emails to try to resolve this issue, we have not heard back even once. Now we have another issue that we’d like to schedule someone to fix but we do not hold out ANY HOPE of getting anywhere with this company. If you’re considering Bath Planet for your remodel, the price will lure you in but the follow up will make you want to tear your hair out.

5 years ago

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Dee Dee Des Moines, IA

A little high pressure sales pitch, but the rep was personable. My 1 day conversion from tub to walk in is now at 3 weeks and counting with no shower. Design had to change, larger size was determined by the installer to "keep me from having to change flooring"; but it left me with an out of scale big box in my bathroom. Manager Demetri was rude and wanted to strong arm me into acceptance. Not a way to treat seniors.

6 years ago

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Reply from Bath Planet

Thank you for writing Bath Planet Corporate to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue, so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Tammy in Customer Care for further assistance.

Jan. 8th, 2021

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Daryl Gibb Hemet, CA

Very unhappy at this time, left us with a new shower and flooring and without a toilet after a week now and no show on any workers today after long holiday weekend. Placed call to find out what is happening and was told would have to check and call me back. Well after over 4 hours and no return call it is apparent their business is not about customer service. First of all their salesman told us we would not be without a toilet for more than 3 days!

7 years ago

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Reply from Bath Planet

Thank you for writing Bath Planet Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue, so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Tammy in Customer Care for further assistance.

Jan. 8th, 2021

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jim forden New Lenox, IL

was thinking about using bath planet got an estimate and chose to use the financing everything was ok until i heard the name wells fargo they sent me a form in the mail for 28.99 percent interest my credit score is exellent. when i called them they passed me around on the phone and i gave up

5 years ago

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Sherry Franks ,

Be aware dont honor there contract after they get your deposit was told to get a refund i had 3 days to cancel I canceled the next day and was told that because I paid in a check I would have to wait ten days still waiting after almost 3 weeks still no refund so please be careful if you work with this company

5 years ago

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Reply from Bath Planet

Hello Sherry, Sorry to hear about your refund experience. We will take this into consideration for future. Thank you for your time and honesty. Hope you have a great day!

Mar. 22nd, 2021

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Christine Fellion San Antonio, TX

Overpriced, shoddy installation, claim to be authorized to assess and remediate mold in TX but not licensed to do so

5 years ago

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shari gutwilik Englishtown, NJ

NO FOLLOW THROUGH! I spent $8,000 on a entire new shower! Parts of the door are rusty and the bottom where they put a piece of cheap rubber to protect water from leaking has mold! They replaced it to no avail!!!

4 years ago

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Reply from Bath Planet

We understand your frustration with one of our affiliated dealers. We will reach out to you privately to get more information and assist you.

Feb. 7th, 2022

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Doug Kelso, WA

Their customer service after the process was done was abominable.

7 years ago