Bath Planet has offered affordable bathroom remodeling services since 1999. Bath Planet prides itself in quality customer service, clear communication, reasonable prices, and a clean installation process. Bath Planet has dozens of locations across the United States, especially in the eastern states.

Bath Planet specializes in superior bath and shower bathroom products and has earned the Good Housekeeping Seal by the Good Housekeeping Institute. This means that all of Bath Planet’s acrylic products have been tested and have met the rigorous standards.

Bath Planet offers low monthly payment plans for up to 60 months.
Senior and Military discounts are available.

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The Good

Services Available
Widespread Availability
High Product Quality
Design Process
Gallery
Excellent Customer Service
Interest In Customer Feedback

Services Available

Bath Planet primarily focuses on baths and showers. It offers the following bathroom remodeling services and products:

Full bath remodel
Bath to shower conversions
Bath or shower remodeling
Bath or shower replacement
Old shower removal
New shower installation
Bath and shower wall surrounds
Bath and shower liners
Bath step-through inserts
Bath and shower accessories
Replacement of the existing bathtub
Walk-in tubs
Shower bases
Barrier-free showers
Shower door and rod replacement
One-day remodel for a master bath or small bath

Bath Planet also offers a wide product selection, containing a variety of patterns and colors to help tailor your bathroom remodeling project to your vision.

Widespread Availability

Finding an authorized Bath Planet dealer is easy. with nearly 100 locations across 21 states, homeowners can find access to quality Bath Planet products almost anywhere.

High Product Quality

Bath Planet's products come with the prestigious Good Housekeeping Seal, indicating high quality and durability. The non-porous acrylic is designed to keep your shower and tub clean with resistance to mold, mildew, dirt, and other concerns associated with water damage. Bath Planet's products also come with a limited lifetime warranty (limitations may apply). This warranty can be transferred to a new homeowner if customers sell their house within two years of receiving services from Bath Planet. This feature is a huge plus to homeowners who are planning to sell because the warranty offers added value and peace of mind to potential homebuyers.

In addition, Bath Planet commits to quality product installation. They pledge to keep homes clean and safe through liability insurance and by ensuring quality installation that lasts a lifetime.

Design Process

Customers can work with Bath Planet's in-house design team to plan their bathroom remodel. This is a great option for homeowners to get a design studio sort of feel. This is a nice bonus if you need some design guidance. Alternatively, customers can use Bath Planet's online tool to design their bathroom remodel. This online design program helps digitally design customers' dream bathrooms.

Start by choosing from that dream soaking tub or the much-needed walk-in shower, and work down through the details, right down to choosing paint colors, grab bars, and accessories, all before committing to the remodel.

Gallery

Most homeowners have an idea of how they want their bathroom remodeled; however, some do not. That’s where Bath Planet’s gallery comes in handy. Not only can customers see what kind of projects Bath Planet has completed in the past, but they can get ideas on what they might like in their home.

Bath Planet’s website has plenty of before and after photos that give you a good idea of what the remodeling company is capable of.

Excellent Customer Service

Bath Planet's dedication to customer service begins by initially providing customers with these two design options, as mentioned before, setting the bathroom renovation process off to a strong start.

Bath Planet shows its dedication to customer service by providing good, clear communication at every stage of the remodeling process and responding promptly to questions, concerns, and issues.

Additionally, the installation team promises to be punctual. If they are late, however, customers receive a $100 discount on the services. This is a very unique promotional that sets Bath Planet apart from its competitors.

The company's professional bathroom installers strive to maintain cleanliness during an installation and provide quality work from the start of the bath remodeling process to the very end.

Interest in Customer Feedback

Bath Planet asks customers for feedback on the services provided. It takes the feedback seriously because it is committed to a high customer satisfaction level and continual improvement. Bath Planet also has a great friends and family referral program.

If a customer refers someone else to Bath Planet, each person receives a $100 discount.

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The Bad

Must Ask for Quote

Must Ask for Quote

Pricing information is not readily available online. Interested customers must provide contact information to get a quote. Some sources say the remodel will cost you between $6,000-$15,000.

Because renovations span from small bathroom remodels to complete overhauls, the cost variance is too much to list standard price thresholds. Customers should keep in mind that the cost of remodeling service varies greatly on the type of materials, plumbing rearrangements, and overall size of the bathroom.

Customers expressed that they understand the variances of bathroom renovations can make it difficult to deliver an exact quote. However, it would be helpful if Bath Planet could include some general pricing information on the website. That way, potential customers can have a pretty good idea of what they're getting into (financially) before the renovations start.

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The Bottom Line

Bath Planet is an excellent choice when choosing a company for bathroom remodeling. It offers high-quality products that are Good Housekeeping Institute approved, free design help, and high-quality customer service.

The majority of reviews on BestCompany.com reveal that customers are generally happy with the quality of the tubs, the professionalism of the company representatives, and the installation process.

One downside is that pricing information is only available to customers by asking for a quote. However, this is likely due to variations in prices depending on the products and services requested.

There also have been some complaints against the company’s sales team. Some customers felt that the sales representatives were a bit pushy and they felt pressured to make a purchase before they were truly ready. While this is not everyone’s experience — and may just depend on the sales team representative — it is something to consider before contacting the company directly (especially if you’re not ready to buy and are just looking to get a quote).

Overall, customers looking for an affordable, quality bathroom remodel should definitely consider Bath Planet. For more information, read some of Bath Planet's reviews below.

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User Reviews

Star Rating

4.1

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123 Reviews

Review Breakdown

5 grade

60%

4 grade

14%

3 grade

2 grade

1 grade

11%

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Verified Customer

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Christine Munson Yakima, WA

I received an email from you requesting my opinion on how my bath planet experience went. Quite honestly I was disappointed in how things turned out. What the salesman and I went over and decided on and what the installation process actually used was not the same. I ended up with a nice shower however it was smaller than what my expectations were and the doors that I was told I could have I was then told I couldn't have because the sales representative had misinformed me so I had to go a different route.The rain head shower has a constant drip which when I called and talked with a representative at Bath planet I was told that was just what it did. When I signed the final initial paperwork stating that the work was completed correctly I wasn't actually at home when that was presented, I was at work and my son brought me the paper stating that the installation man needed to have them initialed and signed so he could proceed with his next job and I didn't get to have a say in how it finally turned out. For the amount of money that I spent on this I wish it would've gone differently and every time I shower I wish that I had more room but it is what it is and I doubt that anybody will do anything to change it for me.If i had it to do all over again with the things that went wrong I would have made the necessary changes before the installation and I would be enjoying a bathroom shower that I really look forward to using every morning! On a better note the installer was an extremely nice man who tried really hard to make things work for me and really his hands were tied I appreciated how much he tried to make it work like I wanted it to be it wasn't his fault he was the guy in the middle. Respectfully, Christine Munson

7 years ago

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Verified Customer

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John

Even though the guy came out here a couple of times, it took two times due to fixing some of the problems we had. We had a leak that was developed that my plumber said was caused by Bath Planet and they said they had nothing to do with it. It's not as easy and clean as they lead you to believe. I keep having a problem with the building.

7 years ago

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Bonnie Duncan Portland, OR

Would not respond back to rectify the problem that occurred in November and now it is February they gave me the runaround but no resolve I'm very disappointed in this company.

7 years ago

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Glen Redmon Taylor, TX

Bath Planet sent a sales person to our home to set us up with a remodel from bath tub to walk in shower. Scott W was the salesman's name. We discussed the fact we wanted the tub taken completely out and a new walk in shower installed. Mr W showed us pictures of the product and then asked to see the existing layout. After seeing the layout, he took some measurements. We discussed the materials and were advised the walls would be taken out down to the studs and ne product installed. We discussed the selection and decided we wanted Valencia on the walls and I believed this would be on three walls, wrong, it was only on 1 wall with almond on the end walls. We were told it would take approx. 2 months after the order was turned in to complete the manufacture of the materials, this was on Sep 7, 2021. We assumed this meant the materials would be ready to install on Nov 7 or thereabouts. Wrong again, the materials came in late December or early January, 2022.. The installer did not notify he was coming out till the day he was coming out. the ladies in the office were fairly good about checking with us until November. Then we had to call them to find out anything and the only thing we found out was the fact none of the materials were in the warehouse. The story was the same as I checked every other week. Finally when I checked on Jan 3, 2022 I was advised the parts were in and the installer was scheduled to be out in the next day or two if that was alright. We had doctor appointments on fourth and asked if it would be alright if he could come out on Wed, 5 January, 2022. That was okay with the office. We thought the installer would call and let us know approx, what time he would be outs. Wrong again so we called the offices again and they contacted Ryan P to find out about his arrival. He then called us. Ryan finished the installation on Friday Jan 7. He explained about the operation of the shower which was not the one we requested but it was better than having to wait months before getting what we had asked for. We were told to wait a couple of days so the sealant in the corners and joints to dry well. When I showered on Monday it was apparent the interior shower door needed to be adjusted to be sure water would not leak out the bottom. Also I had talked with Ryan about some extra grab bars that I desired. He had stated he would inquire at the warehouse to see if what i had inquired about was available and the cost. I had to leave a voice mail and waited for a call back. I did not receive a call back by Friday, Jan 10th so I called the office and it may have been Jan 17th when I called the office. The clerk that answered stated the manager was with a client but she would give her my name and number and have her call me back. She didn't call but gave the information to a Tom who called me on a Monday and after our discussion asked for a day to check. We agreed a day was okay. I still have not heard from Tom.

4 years ago

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Bob Elbert, CO

I cannot recommend this company, in any way. It took months to get the job started and weeks to get it completed. The 1st "crew" they sent in did more damage than is possible to list. The regional supervisor at the time was very apologetic and had to do some of the work himself. Some things were not completed to our satisfaction and made the company aware but they did little to fix our issues. Within 12 months I called to have some issues looked at. A new regional supervisor. He agreed with the issues but the home office overrode him and they refused to agree. We were told, verbally, that, since we had received a $500.00 credit for our inconvinience that we no longer had a warranty. I asked for, but was denied, a written confirmation of our denial. I would stay away from this company in Colorado.

6 years ago

Reply from Bath Planet

Thank you for writing Bath Planet Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue, so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Tammy in Customer Care for further assistance.

Jan. 8th, 2021

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Verified Customer

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Diane

They just happened to come by when I was needing someone and that's how I ended up with Bath Planet. I like the shower quite well it was just way too expensive.

7 years ago

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John Devick Viborg, SD

They used high pressure sales tactics and promised completion in 90 days. They did not get it done as promised and did not communicate with us. When we called they told us they were waiting for a permit. The salesman called a few days later and he told us they could not find a plumber. Installer used painters tape to make a straight caulk line and ended up peeling paint off the wall. They installed a soap holder in the corner and the material is so thin it flexes with minimal pressure. It was not a good experience and was overpriced for what we got.

4 years ago

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Doug And Jeannette Vancouver, WA

They had someone quit that does a counter tops and so I'm kind of left high and dry so it's just a lot of unfinished business right now.

7 years ago

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Fran Doba Naugatuck, CT

Aggressive sales person. Way over priced. I blame myself for not doing my research. Paid $8600 for tub and surround and had to buy everything else. Do Not Recommend.

6 years ago

Reply from Bath Planet

Thank you for contacting Bath Planet Corporate, we are sorry that we couldn't earn your business.

Jan. 8th, 2021