Name: AUTOPAY
Rating: 4.5

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Verified Customer

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Jaime Benner Clemons Rodman, NY

They did get me an amazing interest rate on both of my vehicles, but they paid them off late causing my previous lenders to report to my credit. They also sent checks incorrectly and had a payment on one vehicle be returned. I have had to stay on top of them the whole time, and near the end felt like I was only allowed to deal with one person, who consistently cold shouldered me. The charge a fee of $449 per loan, so I paid them $898 to refinance both vehicles and at this point I feel like a chunk of that should be paid back to me for the time I have had to invest.

5 years ago

Reply from AUTOPAY

Hi Jaime, I'm so sorry to hear about the poor experience! We prioritize quick and clear communication, so hearing this comes as a disappointment to us. In the rare case that a mistake like this happens, we want to do whatever we can to get it fixed. I've done some research, and I see we were able to resolve this, but please let me know if that is not the case or if there's anything more we can do! Our phone number is 844-290-5731. Hope to hear from you soon!

Oct. 23rd, 2021

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Verified Customer

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Michael Perdue Houston, TX

Laquinton assisted me in putting all my loan paperwork in order. He was very helpful and walked me through the process step by step. Overall, Excellent customer service

5 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Sep. 24th, 2021

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Verified Customer

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Lyndsey Friedens, PA

Experience was good my only complaint would be be playing phone tag with my my loan agent. It got to the point it was easier to text him rather than call call because he'd not return my call right away

5 years ago

Reply from AUTOPAY

Thank you so much for the feedback! We apologize for any issues with communication but are happy to hear that you were able have a good experience overall! Thank you for working with AUTOPAY!

Oct. 1st, 2021

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Verified Customer

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Paul Goldbeck Hyattsville, MD

Autopay was accurate, timely, truthful and friendly and accommodating. They took care to ensure that I knew everything every step of the way. There were NO surprises!

5 years ago

Reply from AUTOPAY

Delighted to hear! Thank you for sharing your feedback, Paul!

Sep. 24th, 2021

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Verified Customer

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LOrena Johnson Jefferson, NH

Jacob was excellent in his abilities to find me a very good interest rate and reduction in my monthly payment. He was very professional, friendly, and very efficient.

5 years ago

Reply from AUTOPAY

Amazing! We love hearing experiences like this! We are delighted we could work with you and help you. Thank you for sharing with us Lorena!

Sep. 24th, 2021

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Verified Customer

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Maria Obaldo Campbell, CA

My Loan Specialist Eddie A was helpful in the process of refinancing my car. Easy to work with and fast at responding. Thanks to him i was able to refinance my Toyota CHR.

5 years ago

Reply from AUTOPAY

Outstanding! Great Job, Eddie! Thank you for sharing your experience with us, Maria!

Sep. 23rd, 2021

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Verified Customer

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Patricia Foss Saint Peters, MO

Timing and ciontact avaialbility and response time was longer than necessary. All of which resulted in my having to pay more than agreed upon on phone with Jessica and a negative credit rating resulting in a 85 point drop.

5 years ago

Reply from AUTOPAY

Thank you for sharing Patricia. We would like to take the time to address your feedback, please call us at 844-290-5731 to discuss.

Oct. 1st, 2021

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Verified Customer

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Anthony Walker, LA

Their knowledge was unmatched. The time it took to receive answers to my questions was short and the representative I was working with was extremely thorough.

5 years ago

Reply from AUTOPAY

Great to hear! Thank you for your feedback, Anthony!

Jul. 15th, 2021

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Verified Customer

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Jeremiah Eucha, OK

Autopay was able to help me refinance my vehicle with a lower payment and interest rate! They were quick, responsive, and very helpful thru the whole process.

5 years ago

Reply from AUTOPAY

Hi Jeremiah! Thank you for your kind response! We are always happy to help and we are glad your experience went so well.

Jul. 16th, 2021

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Verified Customer

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Tony Rezakhani Aliso Viejo, CA

Very truthful snd professional , and Daniel was aware and awesome I really enjoyed doing Buisness with all of them and even the follow up was very promptly done

5 years ago

Reply from AUTOPAY

Thank you, this is great to hear! Thank you for working with us Tony!

Jul. 15th, 2021

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Verified Customer

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Tami Hanson Rodriguez Queen Creek, AZ

So very convenient! Pleasant customer service staff that is great with keeping you informed on the process. I emailed the requested documents and they handled Everything!

5 years ago

Reply from AUTOPAY

Fantastic! Thank you for working with us, Tami!

Jul. 15th, 2021

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Verified Customer

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Jay H. Spring, TX

It was very easy to submit the required information to process our re-fi. I'm happy with the rate, and pleased with the manner in which the transactions were handled.

5 years ago

Reply from AUTOPAY

Fantastic Jay! Thank you for sharing your experience!

Jul. 17th, 2021

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Verified Customer

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Tanille Williams Saint Petersburg, FL

This started out ok and I followed all the instructions. When it was time to sign the contract I did not see where it asked for Down payment. I asked Monica what about the down payment she specifically said don't worry about the down payment because the lender is funding the loan in full. I was like ok Great this is awesome. A month later, the previous lender called to say I still owed. I reached out to auto via email to Monica. She called me furious saying I need to pay the $2400 now, so I was hold on wait a minute this was a month ago you told me I didn't need to and I've already spent that money. I mentioned that I would make an arrangement with my previous lender to clear the balance and she basically said no if you can't pay now the deal is off I'm going to cancel the transaction. Keep in mind they've already funded the loan and my due date was in a few days. I emailed her and she basically replied making it seem as if I was the problem when they did not have proper checks and balance. This by far is the worst experience I have had and I'm putting the world out there for everyone to stay away from autopay.

5 years ago

Reply from AUTOPAY

Hi Tanille, I'm so sorry to hear about this experience. We always strive to be as clear as possible during contracting, which is when a down payment is agreed upon. Since the down payment came as a surprise, then we would love to talk to you soon so that we can research this further so we can make sure it doesn't happen again. Please reach out to us at 844-290-5731 when you're able.

Oct. 22nd, 2021

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Verified Customer

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Jodie Hallares Roanoke, VA

Because my experience was fabulous. The gentleman that I spoke with was knowledgeable, personable, and really on top of making sure I got the best deal that I could.

5 years ago

Reply from AUTOPAY

Amazing Jodie! Thank you for sharing your experience with us!

Jul. 16th, 2021

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Steven vergara Longmont, CO

It took nearly a month to complete the process due to Autopay sticking their foot in the middle of everything. What I thought would be a mutually beneficial relationship turned into a very one sided transaction. I had nearly no control over the process or access to the lender directly which is primarily the reason this took so long. Ashly was very helpful but I found that her timelines weren't accurate whatsoever and on TOP of that when I finally received my check it was misspelled. I'm aware this doesn't affect the ability to deposit the check but It seems Autopay is shouting ‚ they're unprofessional

5 years ago

Reply from AUTOPAY

Hi Steven, thanks for your review, and the critique. Feedback like this helps us to improve, so we're very grateful. We'll be working with your loan specialist and our general process so we can be as accurate as possible with our timelines.

While most deals are wrapped up in just a week or so, some loans can take longer. When things take longer, it is generally because we are trying to make sure your paperwork is 100% in order so that no confusion happens once you leave our hands. I'm sorry we weren't able to complete the deal sooner in your case.

Please feel free to give us a call at 844-290-5731 so that we can receive more of your feedback.

Oct. 22nd, 2021

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Verified Customer

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Morgan Grace Bedford, IN

I had a fantastic experience with Noah! He was great with communication and overall very helpful and on top of things. I am very, very pleased with the service I received.

5 years ago

Reply from AUTOPAY

Amazing Morgan! Thank you for sharing your experience with us!

Jul. 16th, 2021

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Verified Customer

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Marvin J Jernigan Macks Inn, ID

There were many problems with paperwork not being correct (addresses not matching, etc) much of this was blamed on Penn Fed (new lender). The agent "Xin" claimed that he was in contact with my existing lender, they claimed to have no contact from him, someone is not telling the truth. The new lender Penn Fed has funded my loan (sent the check to Autopay), the existing lender has not received anything from Autopay after a ten day delay. So currently I am being charged interest on money sent from Penn Fed to pay off my car loan. My current payment is late to my existing lender. This late payment will negatively affect my credit score. No one seems to know where the money is. I am very frustrated that the process is not transparent. I am frustrated that the Autopay employee assigned to my "deal" seems to be less than forthright about what is going on in the process (either he does not know, he knows and doesn't want to say, or doesn't know how to find out). The interest rate reduction on the refinance is great. The process is terrible. If I had known what I was getting into I would have searched out a service that was better organized.

5 years ago

Reply from AUTOPAY

Hi Marvin, I'm so sorry to hear about this experience. I would love the opportunity to look into this and provide you with a clear answer as to where everything went, and what has happened. Please give me a call at 844-290-5731 so we can get this sorted out and provide you with a solution.

Oct. 22nd, 2021

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Kristin Bellflower, CA

They promised me a fast loan, supposedly it's still in the works. They told me that I wouldn't have to make a payment for 2 months and then my current loan called and I'm late and it might ruin my credit, they should have told me that!

5 years ago

Reply from AUTOPAY

Hello Kristin, thank you for sharing and we apologize for the confusion. If you would like to discuss the matter, we would be happy to help you resolve this. Please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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Cheryl Holloway Perris, CA

The application was quick and I got a response back to my questions very timely. And my whole process was very good and will definately recommend to other people I know.

5 years ago

Reply from AUTOPAY

Outstanding feedback! Thank you for your business, Cheryl!

Jun. 23rd, 2021

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Verified Customer

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Raul Espinoza Laveen, AZ

Because I was in need of refinancing my car which I they found me a bank within a few days n with excellent results so that's y I would definitely recommend them.

5 years ago

Reply from AUTOPAY

Raul, Thank you for your feedback! We appreciate your business.

Jun. 15th, 2021

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Verified Customer

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Mary Meador Murrieta, CA

They worked very good with me. They gave me a really good deal with refinancing my car. It was so easy to send the papers they needed and stayed on top of everything for me.

5 years ago

Reply from AUTOPAY

Mary, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Jennifer Guitron Concord, CA

Cole was amazing. Very professional, patient and took time to address any questions I had. The process took less time than I thought. I'm a very happy customer

5 years ago

Reply from AUTOPAY

Jennifer, Thank you for your review and for choosing AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Carol Manning Tallapoosa, MO

I was extremely happy with the company n the rep asa long as we were wkg on getting a loan but as soon as the loan was signed n sealed its like our rep dropped off the face of the earth. I reached oua few times through txt n called but was never answered. We were just left hanging n i do appreciate that.

5 years ago

Reply from AUTOPAY

Carol, We strive to give the best customer service in the business. We obviously failed here. Please feel free to reach out to our escalations team for any follow up you may have. 8442905731

Jun. 8th, 2021

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Michael R McGuire Hamilton, OH

Failed to keep me informed of the process of my loan. I was told I was approved for a redo then it would've days several days before I heard from them again then the terms would change. In the end I was satisfied but there was a REAL communication problem.

5 years ago

Reply from AUTOPAY

Michael, Thank you for your feedback. We will follow up internally and make sure we cover any issues that may have come up. We value all feedback and learn from each issue! Cheers, AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Gavin M Conroe, TX

The process was pretty easy and the rep I talked to was really helpful and and very informative. Every question I asked was answered with a pretty detailed response

5 years ago

Reply from AUTOPAY

Great feedback! Thank you for choosing AUTOPAY!

Jun. 2nd, 2021

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orlando garrido Cape Coral, FL

This company really works,i recently received a very profesional care from Aaron H,he was very patient with me and help me in all process,english i͏s͏ not my mother lenguage but he was special consideration with it and talked very slow in all time,he also responde all my questions and was contact me in my free time to have time to solve my process,i really apprecciate it

4 years ago

Reply from AUTOPAY

Thanks for the great review, Orlando! I'm so glad we could help.

Jan. 26th, 2022

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Sonya Smith Gulf Shores, AL

The experience was amazing. Very easy, good communication, I was honestly impressed with how smoothly the process went. Can not say enough good things about Kyle. He was friendly, explained everything thoroughly, returned messages, texts and phone calls in a very timely manner, and was just all around great to work with. And the most important part, my interest rate dropped 10 points. Have already recommended you guys to a coworker.

4 years ago

Reply from AUTOPAY

Great to hear we were able to help you save! Thank you for sharing your experience!

Nov. 19th, 2021

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Verified Customer

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Jessica Ajagha Houston, TX

Easy process and friendly service. Thought they were my finance company. Lol but they're did help me find them. Will definitely use them again.

4 years ago

Reply from AUTOPAY

Thanks for leaving a review, Jessica! I'm glad we could make the process so easy.

Mar. 24th, 2022

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Verified Customer

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Maurice P Locklear Pembroke, NC

There's always room for improvement ! They were courteous and professional in all they did for me and done it in a timely manner.

4 years ago

Reply from AUTOPAY

Thanks for choosing AUTOPAY, Maurice!

Mar. 26th, 2022

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Jonathan kemp Augusta, GA

Very quick perfect, professional experience. The guy who helped me was very nice and very patient with me. I appreciate everything!

4 years ago

Reply from AUTOPAY

Thank you so much for sharing, Jonathan! Very happy to help.

Mar. 26th, 2022

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Donna Midland, TX

Very caring professional staff. My financial representative was absolutely amazing understanding and made sure I understood the entire process

4 years ago

Reply from AUTOPAY

Thank you for such a wonderful compliment, Donna! I'm so glad we could help.

Mar. 26th, 2022

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James R Consalvo Stuart, FL

Because they did a great job and getting this handled and taken care of and so far everything they've said has worked out and go on that way

4 years ago

Reply from AUTOPAY

Thank you for the kind words, James!

Mar. 26th, 2022

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David Cockeysville, MD

Customer service is awesome. Very knowledgeable and respectful. My concern was resolved within a short time of no wait in line. Thanks

4 years ago

Reply from AUTOPAY

Thanks for sharing, David! We are always ready to help.

Mar. 26th, 2022

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Verified Customer

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Magnolia High Point, NC

The representative was incredible nice, polite and knowledgeable. He contacted me to inform the process and kept me posted step by step

4 years ago

Reply from AUTOPAY

I'm so glad to hear this, Magnolia! Thank you so much for your business.

Mar. 26th, 2022

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Verified Customer

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Sonja ward Aurora, CO

Jackson keep me informed of everything that was going. She has great customer service skill. She a really sweet person. She need a raise

4 years ago

Reply from AUTOPAY

Thanks for the great review, Sonja! We'll make sure to pass this along to Jackson.

Mar. 17th, 2022

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Verified Customer

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NANCY C HALL Gaithersburg, MD

Very easy to talk to, listen to what you are saying, handle transaction fast. With a good no problem attitude nsaction fast and are very polire

4 years ago

Reply from AUTOPAY

This is wonderful to hear, Nancy! Thank you for refinancing with AUTOPAY.

Dec. 23rd, 2021

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Verified Customer

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Jeromy Ford Memphis, TN

It was easy and fast. It was also convenient at the time being. I was really looking for a solution and Autopay was the best choice.

4 years ago

Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

Dec. 17th, 2021

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Verified Customer

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Hubert Innis Pompano Beach, FL

Their have a representative named Noah D. He is exactly what the company needs in reference to amazing customer service.

4 years ago

Reply from AUTOPAY

Thank you for your feedback. We appreciate your business! Cheers, AUTOPAY

Dec. 17th, 2021

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Verified Customer

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George Kanapicki New Britain, CT

Jessica kept me on track, even when I was dealing with a lot medically, guiding me gently but effectively across the goal line.

4 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

Dec. 17th, 2021

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Verified Customer

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Robert Peterson Fairbanks, AK

Efficient and effective, job well done. I would definitely recommend this company to anyone looking to refinance a vehicle.

4 years ago

Reply from AUTOPAY

Thank you for recommending us, Robert! This is the best compliment we can ask for.

Dec. 8th, 2021

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Verified Customer

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Jerry Henson Doerun, GA

Super easy to apply and the loan specialist was really helpful. Autopay lowered my payment and cut my interest rate by 12 points.

4 years ago

Reply from AUTOPAY

This is our favorite kind of review, Jerry! Thanks again for refinancing with AUTOPAY.

Dec. 9th, 2021

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Verified Customer

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Greg Hammond Jesup, GA

Went above & beyond to help was very impressed with customer service & overall. Cannot say enough good things about this company.

4 years ago

Reply from AUTOPAY

And we can't say enough good things about our customers, Greg! Thanks for choosing AUTOPAY.

Dec. 9th, 2021

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Verified Customer

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L Gueste Murrieta, CA

Quick and to the point from start to finish. I was very cautious and didn't believe the process but, it actually worked.

4 years ago

Reply from AUTOPAY

Thank you so much for your review, and for trusting AUTOPAY with your refinance!

Dec. 9th, 2021

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Verified Customer

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Marti D Shuler Birmingham, AL

Customer service is awesome. Refinance was quick and easily completed online. I received an lower interest rate and lower case payment.

4 years ago

Reply from AUTOPAY

We really appreciate this review, Marti. Thank you so much for choosing AUTOPAY!

Dec. 6th, 2021

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Verified Customer

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Dean J Smith Oshkosh, WI

Experience was good but overall time it took from applying to finally getting refinancing complete took almost a month to finish. I feel it could have been moved along at a faster pace.

4 years ago

Reply from AUTOPAY

Hi Dean, thanks for your review! I'm sorry to hear that your loan took longer than normal, and we would love to look into this for you. If you would like, please give our customer success team a call at 844-290-5731.

Dec. 1st, 2021

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Verified Customer

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Robert King Boston, MA

Courteous, follow through, speedy & communication was the best I have ever encountered with a company regarding something of this importance!

4 years ago

Reply from AUTOPAY

Hi Robert, thank you so much for the kind review! We're glad to hear we could make a difference. Thanks for refinancing with AUTOPAY!

Dec. 6th, 2021

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Verified Customer

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Genice Durham Fairburn, GA

The process was easy, simple, and the Rep handling my financing was always in touch to keep me up to date on the status of my loan/approval.

4 years ago

Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

Dec. 1st, 2021

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Verified Customer

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kamonrot barry Jacksonville, FL

friendly staff, quick service!! even I have no ideas what to do with everything they're really helping me out appreciate that!!

4 years ago

Reply from AUTOPAY

This is so great to hear, Kamonrot! Thank you so much for refinancing with us.

Dec. 6th, 2021

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Verified Customer

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Latrisha Ross Hobbs, NM

They got me just what I needed, not only that but they (Donavan) was helpful, friendly, and very respectful. Thanks again, I really appreciate it!

4 years ago

Reply from AUTOPAY

Thanks for taking the time to share your experience, Latrisha! We're always proud to receive reviews like this. Thank you again for your business!

Dec. 1st, 2021

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Verified Customer

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Lorraine

Communication and fast response. Easy to deal with regarding to your transaction. Asking questions fast and calling back.

4 years ago

Reply from AUTOPAY

Thank you for your great review, Lorraine! We always appreciate such wonderful feedback. Thanks again for refinancing with AUTOPAY!

Dec. 1st, 2021