Name: AUTOPAY
Rating: 4.5

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Verified Customer

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Joseph Mayerhoff Monsey, NY

Everything seemed to go along fine. The process was easy and the representative I dealt with was very help and maintained communication with me throughout the process. To my surprise, although they lowered my rate by 12 percent, the balance due on my loan is now more than a thousand dollars higher than it was before. And I am not sure but I may have lost my extended warranty. I don't think I would have refinanced had I known. They did lower my monthly payment but extended the term of the loan.

5 years ago

Reply from AUTOPAY

Thank you for your feedback, Joseph. We would like to discuss this with you. Any previous coverages should now be paid in full and still valid until the expiration dates. Please calls us at 844-290-5731

Oct. 1st, 2021

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Verified Customer

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Russell T Beaver Ware Shoals, SC

The Autopay Rep ( Dallas ) was very helpful in finding a lender to refinance my auto loan. He made the whole process go very smoothly and answered any and all questions I had.

5 years ago

Reply from AUTOPAY

Russell, thank you for choosing AUTOPAY! We will pass along your feedback to your specialist!

Sep. 24th, 2021

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Verified Customer

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Justin Rome, GA

They were able to easily explain the process to me and were very patient with any questions I had. The only critique I have is that I fell the process could have been shorter.

5 years ago

Reply from AUTOPAY

Great to hear Justin! Thank you so much for sharing your experience, your feedback, also letting us know how to improve!

Sep. 24th, 2021

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Verified Customer

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Earl Hatter Nicholasville, KY

Ryan R. would be a person I would call every time due to his personality, personable nature, and down right cool demeanor. I've never had a transaction with any loan company go how this went.

5 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience with us, Earl!

Sep. 24th, 2021

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Verified Customer

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Theresa Lingenfelter Mason, MI

My loan was quick to go through an easy enough to process but the follow up information is definitely lacking I have no idea how to pay my loan when my loan is due if there is an app available to pay my loan I'm still trying to figure that out

5 years ago

Reply from AUTOPAY

Theresa, we are sorry to hear about this gap in information, Typically once the loan refinances are completed the new lender reaches out directly. Thank you for your feedback, we will work to create a smoother process.

Oct. 1st, 2021

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Verified Customer

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Nicki Marshall West Sacramento, CA

The process was easy and quick. My loan representative, Austin K, was professional, friendly and efficient. He always responded very quickly to all my questions and concerns.

5 years ago

Reply from AUTOPAY

Fantastic! This is great to hear! Thank you for sharing your feedback, Nicki!

Sep. 24th, 2021

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Jessica Higdon Browns Summit, NC

The service you offer is great and for the most part the speed at which the process happens was great. At first the rep I would with was awesome. After the deal was agreed upon the customer service I received in regards to my application and loan timeline was horrendous. The rep became rude and condescending.

5 years ago

Reply from AUTOPAY

Hi Jessica, I'm so sorry about this experience. We always strive for excellent customer service all the way through the loan process, so we would love to see where we went wrong. Do you mind giving us a call at 844-290-5731 when you're able? This way, we can research the issue and prevent it from happening again.

Oct. 23rd, 2021

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Verified Customer

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David Sharp New Port Richey, FL

Autopay wa quick & simple proceedure to improve my financial situation during the covid stress. my request for re-financing was handled quickly & VERY EFFICIANTLY, all by Phone.

5 years ago

Reply from AUTOPAY

Thank you, David! We appreciate your business! Thank you for working with us.

Jul. 15th, 2021

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Linard B Feaster Richmond, TX

Auto Pay was able to approve me in minutes. I am very pleased with my lower interest rate and the money saved. It was a quick and easy process for a refinance. I would definitely recommend!

5 years ago

Reply from AUTOPAY

What great feedback! Thank you, Linard!

Jul. 15th, 2021

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Aron Lewis Medway, OH

Fast and easy to work with the only down fall was I wanted a shorter loan and couldn't get a response out of anyone for that but still very happy with where I landed and my payment.

5 years ago

Reply from AUTOPAY

Hello Aron, We are sorry for the inconvenience. Thank you for your feedback!

Aug. 2nd, 2021

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Verified Customer

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Alan J Roukey Northampton, MA

They took their sweet time submitting the application to my old finance company. The old finance company took my bill out for the month. I did not budget the extra expense, so a whole bunch of other bills did not have the funds. My bank the charged me $500 in overdraft fees.

5 years ago

Reply from AUTOPAY

Hello Alan, We apologize for the delay and thank you for sharing your experience with us. We would love to address your concerns about your loan and what occurred. If you could please give us a call when you are ready at 844-290-5731 we will be more than happy to assist you to make sure everything is in order for you.

Aug. 6th, 2021

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Verified Customer

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BENITA AVANT-CARTER Fort Lauderdale, FL

My Rep was extremely professional and knowledgeable . He kept me informed every step of the way and the process quick and easy. His name is Michael H and he was great. I can't say enough great things about him.

5 years ago

Reply from AUTOPAY

Benita, Thank you for your feedback! We appreciate your business.

Jun. 15th, 2021

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Verified Customer

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Eulises Amezquita Crosby, TX

Great service they were really nice and professional literally love talking to them they answered all of questions and when I was confused they helped figure out or helped me solve my problem

5 years ago

Reply from AUTOPAY

Eulises, , Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Verified Customer

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Todd Snyder Denver, CO

They found me a better rate than I was able to obtain with my existing auto lender and took the pain out of the loan shopping process. Broker was responsive and streamlined the entire process. Was great!

5 years ago

Reply from AUTOPAY

Todd, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Renee Kanitz Las Vegas, NV

Switching my loan was fairly painless and the hiccup I had was with my insurance company. The issue was explained and accepted and my old loan was paid off in a couple of days!

5 years ago

Reply from AUTOPAY

This is wonderful to see! Thank you for your business and for choosing AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Jennifer Moul Falling Waters, WV

They were very fast and efficient. I was assigned a customer service agent who met my needs and answered questions very quickly. The process didn't take long for what we needed.

5 years ago

Reply from AUTOPAY

Thank you, Jennifer! Cheers, AUTOPAY

Jun. 8th, 2021

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George Philadelphia, PA

They found me a great rate but the agent I was dealing with either quit or was fired and nobody reached out to me for days afterwards. After I reached out they acted like he was on vacation and business as usual. Also they attempted some shady sales techniques on me where they include extended warranty into my refinancing without ever saying it was optional raising my monthtly payment significantly... You can't reject something you are not asked about, right... I had to specifically stop the agent and ask about these "wonderful benefits that are included in the refinancing", as she said.

5 years ago

Reply from AUTOPAY

George, This is not how our staff are trained. We are terribly sorry about your experience and our escalations team would be happy to speak with you and gather some data to further train our staff. Please feel free to reach out to our team at 8442905731 . Thank you, AUTOPAY!

Jun. 8th, 2021

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Dave Nutaitis Wilkes-Barre, PA

Outstanding customer service (first rate!), excellent communication between rep and customer, fast turn-around time even with all that has been going on with the COVID-19 pandemic.

5 years ago

Reply from AUTOPAY

Outstanding feedback! Thank you for Choosing AUTOPAY, Dave!

Jun. 8th, 2021

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Verified Customer

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Jessica Zei San Antonio, TX

My agent, Jordan, was so helpful. He was able to walk me through the numerous versions of my loan paperwork and with all of his hard work and advocating for me I was able to cut my interest rate in HALF! I am SO happy!

5 years ago

Reply from AUTOPAY

Jessica, thank you for choosing AUTOPAY! We are thrilled to have cut your payment in half! Cheers AUTOPAY!

Jun. 2nd, 2021

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Johnathan Perez Irving, TX

My rep Nemo with autopay went all the out his way to help me find the best deal after turning down 3 offers he found what I wanted. Kept me update through out the whole process. Great company hands down

5 years ago

Reply from AUTOPAY

Thank you Johnathan for choosing AUTOPAY! We appreciate your business!

Jun. 2nd, 2021

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Donald Shelbyville, IN

Customer service is great process was very easy and didn't have to make a trip to an office they sent a prepaid label for paperwork that had to be mailed in which made everything go smoothly

5 years ago

Reply from AUTOPAY

Thank you Donald for your feedback and business!

Jun. 2nd, 2021

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Mikey Johnstown, PA

It's a long process. Definitely doesn't happen overnight, but it does happen. It's hard to get someone to respond to your texts sometimes as well. For the most part they're pretty good. Couldn't really help too much on the rates though, I only got my payment lowered about 40 bucks but it's better than nothing.

4 years ago

Reply from AUTOPAY

I'm sorry to hear there was a delay, and that you had trouble contacting us, Mikey! If you would like to discuss your experience, our agents would be happy to go over it with you. Our number is 844-290-5731 and we hope to hear from you!

Mar. 24th, 2022

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Michael Parker Oviedo, FL

They, though not like any finance company I've dealt with in the past,were easy to work with. Most importantly, AutoPay came through with a great low refi rate for me.

4 years ago

Reply from AUTOPAY

We appreciate the great review, Michael!

Mar. 26th, 2022

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LeAnn Rene Edwards Port Charlotte, FL

Super easy to deal with and very understanding. I really liked that I could communicate via text....I feel like that gave me a more personal experence with my loan officer.

4 years ago

Reply from AUTOPAY

We're happy to communicate where you're most comfortable, LeAnne! Thanks for refinancing with us.

Mar. 26th, 2022

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Zachary Pfriem Cincinnati, OH

4 years ago

Reply from AUTOPAY

Thanks for the awesome review, Zachary! We'll pass this along to Lorenzo for you.

Mar. 17th, 2022

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Carolyn Surbercammy23@yahoo.com Sedalia, MO

You waited till everything was done before you told me you were raising the interest I would not have finished or signed the paperwork. It came across as being sneaky and h6

4 years ago

Reply from AUTOPAY

Thanks for reaching out, Carolyn! Since you've left your email address, our customer success team will reach out to you directly to seek a resolution. Thank you for your review!

Mar. 26th, 2022

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Caresse Davis Albuquerque, NM

I had great experience with finding a low payment auto loan within a short amount of time. My agent was very helpful with out process and was able to find the best rates.

4 years ago

Reply from AUTOPAY

Thank you for sharing your experience, !

Dec. 17th, 2021

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Jeremy Clinton Shawnee Mission, KS

I was promised soft inquiries until a lender chose me and then it would be a hard inquiry by them. I have two hard inquiries. I even called your tool fee number to confirm that it would ne soft until the lender picked me. Luther also gave me muddled information on that happening and too

4 years ago

Reply from AUTOPAY

Hi Jeremy, we must conduct a hard pull to secure a loan for you, so I'm very sorry if you were told something different. Since we take issues like this very seriously, do you mind giving us a call so we can look into this further? Our phone number is 844-290-5731.

Dec. 8th, 2021

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William Bonilla Fremont, CA

I am very grateful to Mr. Romel G he was the one who helped me AND he was very patient and was able to have the refinancing in my truck he is a great worker

4 years ago

Reply from AUTOPAY

We'll make sure to let Romel know he's doing a great job, William! I'm so glad he was able to get you a great deal on your refinance.

Dec. 10th, 2021

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Michael J Rivera-Pere Rochester, NY

4 years ago

Reply from AUTOPAY

Hi Michael, thank you for taking the time to share your feedback. I'm so sorry to hear about this experience, and our customer success team would love to look into this. Please give us a call when you can so we can see what went wrong. Our number is 844-290-5731, and we hope to hear from you soon.

Dec. 1st, 2021

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Verified Customer

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Ronald Davis Douglasville, GA

Very professional and prompt, Karen was a delightful person when we spoke.....she was very straight forward and honest, what she said was what happened.

4 years ago

Reply from AUTOPAY

Thanks for the awesome feedback, Ronald! We're so glad to hear that we were able to be of help. Thank you again for choosing AUTOPAY!

Dec. 6th, 2021

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Deborah Dallas, GA

It was just a great experience. Ryan my Rep was on point. Always replied to my text regarding the lender and where we stood in the process. He was just great to work with.

4 years ago

Reply from AUTOPAY

Thank you for such a thoughtful review, Deborah! We'll make sure to pass this along to Ryan for you.

Dec. 6th, 2021

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Stacy Hagerstown, MD

Fast easy process!! My loan specialist worked with me, calls, texts and emails to ensure I did everything properly. Everything was complete within a week.

4 years ago

Reply from AUTOPAY

This is great to hear, Stacy! Thank you for your business.

Dec. 6th, 2021

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Lnfon Apalachin, NY

Very simple process from start to finish. The only negative would be the difference from the quote to the actual numbers which obviously is based on credit.

4 years ago

Reply from AUTOPAY

Thanks for your feedback! I'm so glad we were able to make the process of refinancing so easy for you. I'm so sorry that our initial estimates aren't always completely accurate. Only once we run the credit can we know for sure what we can offer you. If you have any questions about the process, please just let us know! Our number is 844-290-5731.

Dec. 1st, 2021

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Francisco Rodriguez Jr Ridgefield Park, NJ

Took care of the process and decreased my APR rat by half, and lowered my monthly payment. Also give me update of the process until it was finalized.

4 years ago

Reply from AUTOPAY

Francisco, we're so glad to help you save so much money! Thank you again for choosing AUTOPAY.

Dec. 1st, 2021

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Ckr South Lyon, MI

They made the process easy and my customer representative kept me informed during the complete application process. He responded to all omy emails or texts promptly.

4 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Oct. 25th, 2021

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Doug Bergschneider Elgin, IL

Refinancing was easy and fast, got much better rates! On top of that, shortly after starting the contract, my car broke down, my car was covered under the warranty!

4 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you through your refinance!

Oct. 25th, 2021

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K Stirrup Porter, TX

My initial contact person was not very friendly or supportive of my specific situation. Working out that kink seemed to be a great deal for only issue I had was a charge of a couple thousand for obtaining a new loan that was never mentioned to me no huge deal but I would've like to know.

4 years ago

Reply from AUTOPAY

Hello K, We are sorry for this initial contact! That is not the way we like to introduce ourselves to our customers. We would like to research this surprising "charge of a couple thousand". Please call our customer success team at 844-290-5731 so we can investigate and get this corrected.

Oct. 25th, 2021

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Kaitlyn B Irving, TX

Unexpected large fee for using autopay to find me a better interest rate. Loan amount increased 500-600$ plus another payment on my old loan. Also, website claims only a soft pull is required to present different loan offers. After an offer is chosen to apply for, a hard pull will be done. That was a lie. Two stars is because at least i got approved.

4 years ago

Reply from AUTOPAY

Hi Kaitlyn, I'm so sorry to hear about this experience. We aim for a completely transparent process, and we make sure you're aware of both the credit pull and the document fee before they happen. If you weren't told, we want to know! Please give our customer success team a call at 844-290-5731 when you're able so we can research this further.

Oct. 26th, 2021

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Gerald Bias Maitland, FL

Everything was fine. I would've like better communication at the end of the process, I was not told when my truck was paid off and the new Started Until I received communication from the new company via mail

4 years ago

Reply from AUTOPAY

Hello Gerald, Thank you for the feedback and how we can improve! We are working to create a smoother transition to the lender for all of our customers! Thank you for choosing AUTOPAY!

Oct. 25th, 2021

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Bernard Henderson West Palm Beach, FL

There were times when I was left out of the loop for more than 72 hours and didn't know what the status of my application, I thought I'd have put everthing on hold and start from scratch. on

4 years ago

Reply from AUTOPAY

Bernard, I'm so sorry you felt left out of the loop! We aim to keep you updated 100% of the way, so we'd like to see what went wrong. Do you mind reaching out to our customer success team so we can look into this? We can be reached at 844-290-5731, and we hope to hear from you!

Oct. 26th, 2021

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Natalia West Bloomfield, MI

Very slow process, takes way too long, they keep sending same documents over and over again for signing. The funding was sent pass the vehicle lease maturity date, and as a result the lease bank charges the late fee. Very disappointed. Autopay manager promised to call to discuss/ fix this issue never called.

5 years ago

Reply from AUTOPAY

Natalia, I'm so sorry that this process took so long, but thank you for the review. We try to make sure everything in your refinance goes easily, so we would love to see where we can improve. We would also like to make sure you get to speak to a manager! Please reach out to our customer success team at 844-290-5731 when you're able so we can facilitate this for you.

Oct. 25th, 2021

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Verified Customer

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Melissa Stay East Berne, NY

Noah my autopay rep was amazing every step of the way. Always available with answers to my questions and made me comfortable through the whole process!

5 years ago

Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing

Oct. 21st, 2021

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Verified Customer

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Brian Stratford, CT

Great company. Nathanial my representative I worked with was a true asset to the company. Great communication and constantly kept me up to date with everything.

5 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Brian for choosing AUTOPAY!

Oct. 21st, 2021

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Ernest

Tonya was great to work with and answered any questions we had. The process was very easy and they saved us over $7000 in interest and dropped out payment $ 287 a month.

5 years ago

Reply from AUTOPAY

We are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Oct. 21st, 2021

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JayLynn Scott South Bend, IN

Took over 2 months for whole refinance to actually be completed. It is supposed to take less than 30 days, so because it was over 30 days my credit score had to be run twice, which made it lower. I was left for weeks without any responses or news concerning my refinance. I did ultimately get a lower monthly payment and interest rate for my car though, which is all I wanted.

5 years ago

Reply from AUTOPAY

JayLynn, I'm so sorry to hear your credit was run twice, and that communication was so slow. Our customer success team would love to research this to find out what went wrong and what we can do to fix it. Do you mind giving us a call at 844-290-5731 when you're able? We hope to hear from you soon.

Oct. 23rd, 2021

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Paul Rania Hollister, CA

Good company at finding you loans, but once they think they did enough, they treat you like an old pair of shoes and throw you to the side real fast. No follow up once you sign new contract. Or at least the guy that helped me.

5 years ago

Reply from AUTOPAY

Paul, This is not at all the experience we strive for, and we are terribly sorry. Thank you for sharing your feedback so we can correct this! If you still have any questions please reach out to the escalations department at 844-290-5731.

Oct. 1st, 2021

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Tabitha Toledo Charlton, MA

Everyone who helped us refinance was very helpful. They allowed us time to gather all important documents they needed and made it very convenient to send them.

5 years ago

Reply from AUTOPAY

Perfect, Thank you, Tabitha! Customer service is important to us! Thank you for sharing your feedback!

Sep. 24th, 2021

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Benjamin D Washburn Las Vegas, NV

Very nice agents, easy process. Only thing was I was told I would have 60 days before first payment and did not get that I had a payment due within 30 days. More accuracy would be helpful for customers.

5 years ago

Reply from AUTOPAY

Benjamin, thank you for sharing your feedback with us! We would like to apologize for any confusion. The first payment date is set during contracting. Since there was a delay you should be getting any over-payment back from your lender. If you have any questions or would like more information please call us at 844-290-5731. We will strive to make this more clear in the future and apologize again for the confusion.

Oct. 1st, 2021

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Karen E. Edmond Buffalo, NY

There was always clear and consistent communication. I understood the expectations of the lender. Also, apprised of any changes which required my attention.

5 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback!

Sep. 24th, 2021