AUTOPAY

Name: AUTOPAY
Rating: 4.5

4.5

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1,251 User Reviews

6.9

Overall Score

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4.5

star star star star star_half

1,251 User Reviews

6.9

Overall Score

Visit Site

The Good

The Bad

Bottom Line

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Company Details

Time in Business

19 Years

Company Headquarters

8055 E Tufts Ave, Denver CO 80237

Number of Reviews 1,251

info Source of Information

Author: Kaitlyn Short

LAST UPDATED: April 18th, 2022

AUTOPAY provides direct-to-consumer financing and refinancing for individuals looking for the best financing terms and a no-hassle transaction.

Highlight: AUTOPAY rates and terms

Rates — as low as 1.99%
Minimum income requirement — $2,000 per month ($24,000 annually)
Minimum credit score — 600
Loan amounts — $2,500–$100,000
Loan terms — 24–84 months
No Social Security needed for prequalification
Loan offers are good for 30 days

Continue reading for a full review of this auto refinance company, or jump down to Autopay reviews.

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The Good

Multiple Refinancing Options
Get Rates Instantly
Low Minimum Credit Score
Prequalify with no Impact to Your Credit Score

Multiple Refinancing Options

AUTOPAY offers multiple types of refinancing:

Traditional refinancing — lower your interest rate, reduce your monthly payment, shorten the length of your loan, and find a lender that better fits your needs
Cash back refinancing — get as much as $12,000 cash back and use funds to pay high interest debt
Lease payoff refinancing — keep a car you are currently leasing at the end of your term and even pay off the lease early

With these options you can more easily tailor your refinancing experience to your specific needs and circumstances. It is important to note that not all auto refinance lenders offer cash back refinancing or lease buyouts.

Get Rates Instantly

No matter the reason you're refinancing your vehicle, AUTOPAY works hard to make the process short, simple, and entirely online.

To start, you will need to provide some basic information. This includes things like your name and whether you're applying alone or with a co-borrower. You'll also be asked to provide your address, previous address, current employment status, and information about the vehicle and your existing loan.

Once all the e-paperwork is filled out, AUTOPAY will present a list of loan offers from different loan lenders.

Low Minimum Credit Score

With a minimum credit score requirement of approximately 600, AUTOPAY recognizes that not everyone will have a perfect credit score, and is committed to helping everyone refinance their auto loan. AUTOPAY will work with you to get the best rates possible.

Prequalify with no Impact to Your Credit Score

To see your rates, AUTOPAY does a soft credit inquiry or a soft pull (which does not affect your credit score). This is great for those who are merely comparing quotes and shopping around before committing to an auto refinancing loan.

Once you select a loan offer with AUTOPAY, then a hard credit pull is required.

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The Bad

Not a Direct Lender
No Refund Policy

Not a Direct Lender

While it isn't necessarily a bad thing that AUTOPAY isn't a direct lender, processing and underwriting loans in-house, it does have a few drawbacks: rates are subject to change depending on the lender you choose from AUTOPAY's network, and fees may also vary.

However, refinancing through a marketplace lender, such as AUTOPAY, does provide you with greater flexibility in finding the best loan option for your needs. But it is important that you reasearch your chosen lender to know what fees and terms they might have.

No Refund Policy

AUTOPAY has a no refund policy. Don't expect any refunds to be provided for payments made to your AUTOPAY account.

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The Bottom Line

AUTOPAY is a good option for anyone who has recently improved their credit score and would like to start their search on a refinancing company.

AUTOPAY is not a lender, but is a lender marketplace (meaning you fill out a form and will receive offers from multiple lenders in AUTOPAY's credit union network). Most auto refinancing companies operate under the same model, providing a borrower with the ability to view and compare various refinancing loans and rates. A benefit or working with AUTOPAY is that a list of lenders will be populated after you enter your information online. Many other companies require a phonecall with a company representative before a borrower can access a list of lenders.

After submitting your application, AUTOPAY will do a soft credit pull, which does not affect your credit score. If you choose to work with a lender, then a hard credit pull is required.

There are currently no AUTOPAY customer reviews, and so we are not in a position to recommend this company at this time. If you have refinanced an auto loan through AUTOPAY, please leave a review about your experience to help future consumers.

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User Reviews

Star Rating

4.5

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1,261 Reviews

Review Breakdown

5 grade

74%

4 grade

12%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Christopher A Banks Fishers, IN

Fast and easy refinance with a staff that offers great customer service. They take most of the work in the background making it painless to the customer. Noninvasive communication with you the customer via text messages, so you are not inconvenienced at work or your personal time. Great value for your money and great quality of service that lets you rest at ease during your loan agreement. Thank you Autopay for making a loan the way a loan should be handled and setting the bar high for everyone else out there. Giving the service that a consumer deserves and realizing that the customer is what pays your paychecks and making them your priority first.

4 years ago

Reply from AUTOPAY

Thanks for leaving such a thoughtful review, Christopher! This is absolutely wonderful to hear. Thank you again for choosing AUTOPAY, and just reach out if we can help with anything at all!

Dec. 10th, 2021

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Verified Customer

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Olivia J Harlow Morganton, NC

Autopay was awesome from day one! They got us a lower rate and payment. They were efficient and even helped us with getting a notary when there was an error. I couldn't have asked for a better experience. I highly recommend these kind and courteous individuals to handle your refinancing needs. Always there to answer questions and they kept me up to date all through out the process. I say go for it!

4 years ago

Reply from AUTOPAY

Thank you for the thoughtful review, Olivia! I'm so glad we were able to provide such an excellent experience.

Mar. 26th, 2022

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Verified Customer

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Sabrina Silva Caruthers, CA

I applied for a refinance with AUTOPAY and I was assisted by Jeffrey throughout the entire process. He made everything clear and quick. This is an experience where I can truly say that I was helped along every step of the way to achieve my goal of refinancing. Thank you Jeffrey and AUTOPAY for making it possible in getting a loan with a low APR that I wanted.

4 years ago

Reply from AUTOPAY

This is a wonderful review, Sabrina! Thank you so much for taking the time to share this. We will follow up wit you loan specialist to make sure he gets the awesome feedback. Thanks for choosing AUTOPAY!

Mar. 17th, 2022

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Verified Customer

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Edward Garland, TX

Honestly I was trying to just lower my apr percentage it was sky high at a 24.3 because I was a first time buyer not a lot of credit history so I waited for a year and really couldn't find the options I was looking for I actually applied before but was getting rejected an employee told me to just give it time I had a great score I just needed more time to add to history of credit and I did that and was accepted so thank you to him!

4 years ago

Reply from AUTOPAY

Great to hear we were able to help you save! Thank you for sharing your experience!

Oct. 25th, 2021

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Verified Customer

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Colette Mesa, AZ

Refinanced my car, was a quick and easy 2 week process. The loan specialist walked me through everything and made sure all of my questions were answered thoroughly. Never had to wait on hold or anything like that. I could just contact the loan specialist directly and they'd respond immediately with any concerns I had. Would highly recommend Autopay !

5 years ago

Reply from AUTOPAY

Fantastic! Colette, Thank you for sharing your experience!

Sep. 24th, 2021

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Verified Customer

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Gerald Glenn Fort Worth, TX

AutoPay, and in particular "Michael H" provided OUTSTANDING service! They made my SUV purchase easy, simple and fast, while utilizing highly secure technologies which protected my data and transactions. I could easily reach Michael by phone for questions or follow-up. Most exciting was the highly competitive Re-FI rates he provided to me. They easily beat my former lender rate and service. I could not ask for a better experience and I HIGHLY RECOMMEND AUTOPAY!!! Great Job Autopay & Michael H!!!!

5 years ago

Reply from AUTOPAY

This is outstanding to hear! Cheers!

Jun. 15th, 2021

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Verified Customer

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Shawn Miller Auburn, WA

I applied at a few different places for my refinance, 3 of them responded back. The first two asked for information and gave promise that seemed way to good to be true. Turns out they were lying. Autopay was transparent and kept in contact through the process. They cut my rate from 20% all the way down to 9.5%. They were professional and courteous the whole time.

5 years ago Edited September 14, 2021

Reply from AUTOPAY

Shawn, thank you for your detailed review! We appreciate your business. Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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David Corpus Christi, TX

Well all questions were answered in a reasonable time frame. I am literally 1,000 miles from my home and wife and we were able to ship documents from Texas to Illinois share needed documentation and photos and other information through text, email, USPS and phone calls and get this done in a 2-3 week period. I started saving on my interest towards my truck.

5 years ago

Reply from AUTOPAY

David, thank you for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you through your refinance!

Jun. 2nd, 2021

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Verified Customer

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Jacqualine Wofford West Palm Beach, FL

They were professional and very informative. They really made me feel that they were working for me and had my best interests at heart. And the results proved such theory. They worked fast and efficiently, never leaving me to question what was going on. And the process was complete within a week. I was truly impressed.

4 years ago

Reply from AUTOPAY

Thank you for sharing your great experience, Jacqualine!

Mar. 26th, 2022

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Verified Customer

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Brittany Nichols Canton, MS

AUTOPAY got the job done. So when I started this process, I had no idea what I was doing but the representative I worked with was impeccable. He kept me in the loop about every detail. When I found out what my new rate would be, I couldn't have been happier. They were able to provide me with better than what I knew I needed. I 100% recommend.

4 years ago

Reply from AUTOPAY

This is such a wonderful review, Brittany! Please just let us know if we can help with anything else.

Mar. 26th, 2022

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Verified Customer

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Drew Daigrepont Alexandria, LA

This company came through when I needed it most. I have been able to refinance my vehicle over $200 lower than my previous bill! They're reporting to the credit bureau each month so that's an added bonus! Ease of online payments are a plus as well.

4 years ago

Reply from AUTOPAY

I'm glad we were able to find you some awesome savings, Drew! Thank you for your review.

Mar. 26th, 2022

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Verified Customer

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Tamara wilham

Everyone was great. Kept me informed and relatively easy process.

4 years ago Edited February 16, 2022

Reply from AUTOPAY

I'm glad we were able to get the deal done so quickly, Tamara! Please let us know if we can be of more help.

Mar. 17th, 2022

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Verified Customer

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Rick schock Kokomo, IN

They were able to get me financed when even my credit union told me no...it's not a real fast process, and you have to be patient since they are really busy...and I can see why. I am currently having them refinance another vehicle since I was so impressed with the deal they got me the first time...

4 years ago

Reply from AUTOPAY

Thank you so much for such a thoughtful review, Rick! I'm sorry the process couldn't be a little faster, but I'm thrilled to hear that we've gotten your recommendation and repeat business. Thank again for refinancing with AUTOPAY!

Dec. 8th, 2021

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Verified Customer

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Tasha Martin Tempe, AZ

4 years ago

Reply from AUTOPAY

Tasha, I'm so happy to hear that everything went so well! Thank you for refinancing with AUTOPAY, and please just let us know if we can be of any other help.

Dec. 6th, 2021

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Verified Customer

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SHARON HUGHES Fenton, MO

Great Customer service, easy to work with. Got an excellent refinance on my car loan with the help of Jackson A, Alyssia S and Carmen R these three people we professional, polite and had excellent customer service. Great Company to work with.

5 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Oct. 21st, 2021

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Verified Customer

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Lisa Tolliver Fairdale, WV

Top rate customer service that is lightning fast! What could be better? They take care of all the work. I filled out an online form, next thing I know, I'm getting a text from Tanya, telling me my loan has been approved and let's start getting paperwork together, getting all our ducks in a row. It was great.

5 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience with AUTOPAY!

Oct. 21st, 2021

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Verified Customer

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Teresa riojas

I have not received any new information. Acceptance or denial of a new loan and cannot get the gentleman who helped me to respond. I'm sorry but I can't give a good review. I feel like I have been taken for a fool. üòî UPDATE: The guy was on honey moon. Life happens. Great company helped me greatly.

5 years ago Edited October 26, 2021

Reply from AUTOPAY

Teresa, I'm so sorry to hear about this experience. We want to make sure you're in the loop every step of the way, so if you still haven't received an update, or would like to share more of your experience, please reach out so we can get this sorted for you. Our customer success team can be reached at 844-290-5731.

Oct. 25th, 2021

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Verified Customer

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Bradly Montgomery, TX

My representative was very helpful and patient in helping me with my refinance. I read a tape measure for a living so things like this are tough for me to understand. Took a little bit but with her patience and understanding I was able to successfully refinance my truck

5 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY! We appreciate your business!

Oct. 21st, 2021

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Verified Customer

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Sidney Cook Indianapolis, IN

Easy/fast/great customer service. I worked with Dallas to get my car loan refinanced! He was extremely helpful, and answer any questions I had about the process and new terms. I highly recommend this company for anyone looking for an easy/fast/understandable process.

5 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Oct. 21st, 2021

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Verified Customer

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Dana Harding Columbus, OH

I was kinda scared of this online things , however this one was on my CK report. I got a personal Rep who gave me a cell # to contact him directly. He was quick to getting back to me through text.I would highly recommend them to anyone.

5 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Oct. 21st, 2021

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Verified Customer

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Charles Brackett Alcoa, TN

Quick and efficient at finding me a new lender to refinance my car loan with at half the APR I was previously paying. Great customer service with them and constant communication with the agent assigned to me to answer all my questions and send the needed documentation.

5 years ago

Reply from AUTOPAY

Beautiful! This is what we aim for! So glad we could help you save, Thank you for working with us and sharing your experience, Charles!

Sep. 24th, 2021

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Verified Customer

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Juan Rivera Jr. Magnolia, DE

Autopay responsive to inquiries and questions. Great experience with the process, very informative with updates and the status of loan. Easy to reach for any questions or concerns. Autopay is model for great customer service, I would highly recommend to anyone and would do business again in the future.

5 years ago

Reply from AUTOPAY

Amazing to hear! Thank you, Juan, we really appreciate your recommendation! Thank you for working with us here at AUTOPAY!

Jul. 17th, 2021

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Verified Customer

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Anonymous Petersburg, VA

At first I was skeptical because there is another company with the same name. However, my agent was very knowledgeable to let my know how this Autopay company operates. If you do what is required of you the process is efficient and effective. Thank you Autopay!

5 years ago

Reply from AUTOPAY

Sorry for any confusion! Thank you for your feedback.

Aug. 2nd, 2021

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Verified Customer

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Roscoe Waukee, IA

The process overall was pretty seamless. I didn't like that there was an additional warranty placed in the contract when my car isn't a year old. I also didn't like being charged a processing fee without someone speaking to me about it. It felt like because I declined the additional warranty and GAP coverage I was charged a processing fee instead.

5 years ago

Reply from AUTOPAY

Hello Roscoe, We thank you for your feedback and would love to address your concerns regarding any additional coverages on your contract. If you wish to discuss these, you may call us at 844-290-5731 and we would be happy to help find a solution for you.

Aug. 6th, 2021

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Verified Customer

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Jennifer Murfreesboro, TN

Easy process, nice customer service. Communication could be better. I was asked by 2 different agents for documents that I already submitted and needed to submit twice. I am still unclear about the current payment that was drafted from my previous loan. I was hoping to have everything completed before the draft hit bit it wasn't. I have had to follow up in order to check status of the process. I feel like if I hadn't followed up, it would still be processing.

5 years ago

Reply from AUTOPAY

Hello Jennifer, thank you for sharing your experience. At AUTOPAY we strive for an excellent experience and apologize for falling short. We would be delighted to help clear up any remaining confusion. Please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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Carmen Gonzales San Antonio, TX

The young lady, Karri, was being helpful. She explained how each step worked I was able to connect with over the phone without any issues.. She even connected with my wife to get her part of the paperwork completed. Awesome young lady!!

5 years ago

Reply from AUTOPAY

Fantastic Carmen! Thank you for the great feedback with Karri! Thank you for choosing AUTOPAY!

Jul. 16th, 2021

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Verified Customer

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Raymond Campbell Pinellas Park, FL

This company is amazing! They handled every aspect of my loan processing quickly and accurately. My loan processor Leah E was absolutely the best and treated me with respect and gave me her total attention. She always responded to any questions I had immediately. I could not have had a better representative. Thank you Autopay

5 years ago

Reply from AUTOPAY

Raymond! This is great feedback, we will be sure to pass this along! Thank you!

Jun. 15th, 2021

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Verified Customer

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Alexander Law Ellensburg, WA

Got my interest rate incredibly lower and monthly payments to something I could afford every month. Super please would have given 5 stars if my sales associate would ask for documents in one go, would not always seemed rush and cut off our phone calls/also with my car insurance agent and follow up with me instead of someone else about final approval and status

5 years ago

Reply from AUTOPAY

Alexander, Thank you for taking the time to leave us our review. We value all feedback and will take yours and use it for training!

Jun. 8th, 2021

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Verified Customer

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Sherry L Chedsey Denver, CO

Ari, helped us every step of the way. We have never refinanced anything before. To us it was very confusing however our agent helped us through the entire process. We were treated with respect and good customer service was given at all times.

5 years ago

Reply from AUTOPAY

Ari, Thank you for your business! We are working to make refinances easy for our customers! Thank for choosing AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Scott Bernier Watertown, MA

Great customer service this company got me a excellent rate after I went to AAA and they were not able to reduce my rate so for that I am very grateful for their help in this process and for all of the help and support for getting me a lower rate

5 years ago

Reply from AUTOPAY

Scott, we are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Elmarys Maldonado New Port Richey, FL

Absolutely a wonderful experience! Everything went super smooth, all my questions were answered and I was able to refinance my vehicle quickly! So happy I got to work with them

4 years ago

Reply from AUTOPAY

Thank you so much for your business, Elmarys!

Mar. 26th, 2022

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Verified Customer

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Levester Schaumburg, IL

I feel like the process should have been done faster than it was. It took 2 months to complete. I submitted all of the required documents but there were a lot of errors on Autopays part. I was required to submit them again further extending the process. It was smooth and not too much of a hassle. I would give them 4-5 stars for the loan transition but there were too many avoidable mistakes being made.

4 years ago

Reply from AUTOPAY

I'm so sorry to hear about the significant delay with your loan, Levester! The customer service team would love to hear more about your experience if you would like to share. Please just give us a call at 844-290-5731.

Mar. 26th, 2022

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Verified Customer

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Taralyn Portland, OR

Tim was great! He went over terms clearly. He suggested I cancel all unnecessary warranties and insurance. He communicated very well. Overall, it was a good experience refinancing over text and email

4 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Leila for choosing AUTOPAY!

Dec. 17th, 2021

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Verified Customer

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Tonya Ronnebaum Charlevoix, MI

Some of the instructions were misleading. The outcome was positive. My car was refinanced at a lower rate. However the payoff information was misleading. We still had to make an extra payment because neither Autopay nor Ally Financial could tell me information on the pay off. It was the new lender that gave us the information.

4 years ago

Reply from AUTOPAY

Hi Tonya, thanks for leaving this review! I'm glad we could speak and get this resolved; so sorry about the confusion with the payoff! If you have any questions, please give us a call at 844-290-5731.

Dec. 9th, 2021

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Verified Customer

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Kathryn Yuhl Indianapolis, IN

4 years ago

Reply from AUTOPAY

Thank you so much for the review, Kathryn, and for refinancing with AUTOPAY! We're thrilled to get your recommendation.

Dec. 6th, 2021

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Verified Customer

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Tysha Bolding Louisville, KY

Autopay got me into a lower monthly payment and a much lower interest rate. Only complaint is they don't tell you upfront that the process takes about a month from loan approval to them sending the payoff, which resulted in my payment being late.

4 years ago

Reply from AUTOPAY

Tysha, I'm so sorry there was a delay in funding your loan; usually it only takes a week or so! We would love to look into this to see what went wrong. Do you mind giving our customer success team a call when you're able? Our number is 844-290-5731.

Dec. 1st, 2021

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Verified Customer

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Victoria Grover Elmore City, OK

We had all of our questions answered almost immediately and he helped us save $100 on our payment and even more on the total cost then we had already been paying for. He was great.

4 years ago

Reply from AUTOPAY

Victoria, thank you so much for sharing your great experience with the world! Just let us know if we can be of more help.

Dec. 1st, 2021

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Verified Customer

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Barnett Shelly Groveland, FL

Daniel was very helpful. He made sure that I filled out the paperwork correctly and he was never more than a text away! Any questions I had were answered he was extremely helpful

4 years ago

Reply from AUTOPAY

Thanks for the positive feedback Barnett! Cheers, AUTOPAY!

Oct. 25th, 2021

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Verified Customer

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Karen Chestertown, MD

The last rep that help process my loan was tops, it's the first rep that puts the vice on my rating. He was lazy, arrogant, and not dedicated to the task, in addition to being rude. Had it not been for the Mgr passing me on to another the entire 3 week process would have been a disaster. I'm sorry it has an adverse effect on my rating, but I cannot overlook that horrible experience. He should be fired. Had he been my rating would be 5 stars

4 years ago

Reply from AUTOPAY

Hi Karen, I'm so sorry to hear about this poor experience, but glad we were able to find a solution. If you'd like to discuss this more, our customer success team would love to hear from you. Please give us a call at 844-290-5731. We hope to hear from you!

Oct. 25th, 2021

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Verified Customer

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Robin Dupuis West Brookfield, MA

They made the process very easy and explained everything well. They found the best fit for my auto refinance that lowered my interest rate and payment while also including a extended warranty.

4 years ago

Reply from AUTOPAY

Robin, thank you for the incredible feedback! Stories like this are what keep us going. Thanks for choosing AUTOPAY!

Oct. 26th, 2021

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Verified Customer

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Thayer Philpot Gastonia, NC

The process was simple as 1.2.3 they was great from start to finish the guy I worked with was there with me from start to finish and he keep me informed on everything that was going on even if anything changed.

5 years ago

Reply from AUTOPAY

Hello Thayer, Thank you for the wonderful feedback. This is the experience we strive for! Thank you for working with AUTOPAY!

Oct. 23rd, 2021

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Verified Customer

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Jennifer berryfrazier Brightwood, VA

Very pleasent. They kept me up to date every step of the way. I would definitely use them again and recommend them. My personal agent was helpful and the way of contact made things easy and made for a good experience.

5 years ago

Reply from AUTOPAY

Perfect, Thank you! Customers are first! Thank you for sharing your feedback!

Oct. 21st, 2021

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Verified Customer

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Anthony Jaramillo Chandler, AZ

I worked with Bryce S who was an absolutely pleasure to work with. He communicated and assisted me with every step of the way and I couldn't be more appreciative. Thanks for all you did/do Bryce!

5 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Leila for choosing AUTOPAY!

Oct. 21st, 2021

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Verified Customer

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Tho Tucson, AZ

Very slow service so that they basically screw me over. Even low APR I still pay more than my own loan. When push comes to shove, I got in contact with a different bank that will payoff the remaining balance and lower APR. I told I want to cancel with Autopay because they're taking forever next thing you know they said they can't because it's finalized.

5 years ago

Reply from AUTOPAY

Thank you for the review, Tho, and I'm so sorry to hear about this experience. Our customer service team would love to look into this so that we can improve as a company. Would you mind reaching out to us 844-290-5731 so that we can research what happened? We hope to hear from you soon!

Oct. 25th, 2021

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Verified Customer

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Mike Howard Massillon, OH

They were very efficient and thorough. They made sure they had everything they needed before submitting paperwork to the lender. Very responsive to return texts, emails and phone calls.

5 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

Oct. 21st, 2021

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Verified Customer

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Carrie fehlberg Jasper, IN

Because I was told by Simon that he would help with with what steps I need to do to cancel my extended warranty with my other bank since I have an extended warranty with you. He has been ingoring my emails. I work in customer service and that is NOT how you treat customers. Especially when you were told that you were going to help them later. If I would of know I was going to be treated that was I would of went with a different finance company.

5 years ago

Reply from AUTOPAY

Hi Carrie, I'm so sorry to hear that you lost contact with your loan specialist; we'll be researching this and following up with them to make sure this doesn't happen again. If there's anything you need, or anything we can help with, please give us a call at 844-290-5731. Thank you for your review!

Oct. 25th, 2021

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Verified Customer

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Samantha Freeman Pembroke, NC

I had a fairly good experience with them. Response time from my loan specialist wasn't always great, and on 2 occasions that I checked in with her, there was an issue or another document needed but she didn't reach out to me to let me know. The process could have been better and faster with a little more communication.

5 years ago

Reply from AUTOPAY

Samantha, thank you so much for the review. I'm so sorry to hear that you had difficulty contacting your specialist, and that it slowed things down. We value great communication, so we would love to hear more about your experience. If you would like, please give us a call 844-290-5731 so we can research this further.

Oct. 25th, 2021

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Verified Customer

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Nenette Serrano Las Vegas, NV

The process took a bit longer than expected. Make sure to read the fine prints and numbers because I did have to sign the DocuSign at least 5-6 times due to an error on their end, but my loan assistant was nice enough to waive the doc fee when I asked. Other than that everything else was smooth.

5 years ago

Reply from AUTOPAY

Nenette, I'm so sorry to hear that there was an inconvenient error in our paperwork but very glad that we were able to find you a good solution. Thank you for choosing AUTOPAY!

Oct. 23rd, 2021

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Verified Customer

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Michael Glenn Indianapolis, IN

My rep was great. Very helpful. Had a few hiccups at the end of the process. Wrong amount sent for loan payoff resulting in 2 loans being open at the same time with new loan being due for payment. Tracking number was requested but not given for payoff check.

5 years ago

Reply from AUTOPAY

Thank you so much for the feedback, Michael! We apologize for the issues during your refinance but are happy to hear that you were able to have a good experience overall. We will work to ensure errors like this do not continue. If you still need the tracking number please call us at 844-290-5731

Oct. 1st, 2021

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Verified Customer

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Russell T Beaver Ware Shoals, SC

The Autopay Rep ( Dallas ) was very helpful in finding a lender to refinance my auto loan. He made the whole process go very smoothly and answered any and all questions I had.

5 years ago

Reply from AUTOPAY

Russell, thank you for choosing AUTOPAY! We will pass along your feedback to your specialist!

Sep. 24th, 2021