Name: AUTOPAY
Rating: 4.5

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Verified Customer

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Daniel Lombardozzi Clayton, NC

Dealing with bill made the process easy. I received everything they told me.

5 years ago

Reply from AUTOPAY

Fantastic! Thank you for choosing AUTOPAY Daniel!

Jul. 17th, 2021

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Verified Customer

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Keith Stella Pinehurst, NC

The refinance went great but I wish they would have informed me of the whole process timeline.

5 years ago

Reply from AUTOPAY

Hello Keith, Thank you for sharing your feedback! We do apologize for any misunderstanding. Unfortunately, the timeline can vary greatly from loan to loan. We apologize for any delays and will work to make this more transparent. If you would like to discuss this, you can reach us at 844-290-5731.

Aug. 6th, 2021

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Verified Customer

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Anandhu Sanilkumar Portland, OR

Great customer support. Keith walked me through the whole application process.

5 years ago

Reply from AUTOPAY

Way to go Keith! Thank you for your feedback Anandhu! Thank you for working with us!

Jul. 8th, 2021

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Verified Customer

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Carol Steeley Sebring, FL

Very easy to deal with, explained everything I had a question about.

5 years ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback Carol!

Jul. 8th, 2021

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Verified Customer

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M Gene Woolard Kinston, NC

Not accepting common insurance documents known industry wide made processing of this loan slow and irritating.

5 years ago

Reply from AUTOPAY

Hello Melvin, We apologize for any delays you experienced with your loan process and any difficulties experienced during the documentation process. We at AUTOPAY strive to make our experience with our customers expedient and pleasant. We would be happy to address any further questions or concerns you may have if you wish to call us at 844-290-5731.

Aug. 6th, 2021

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Verified Customer

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Rich Collins Anaheim, CA

Great experience and customer service! Very easy process fron beginning to end.

5 years ago

Reply from AUTOPAY

Thank you for your Feedback Rich! We are delighted to help you!

Jul. 8th, 2021

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Verified Customer

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Steven J Bay Collinsville, IL

Fast, personal service was the best aspect of my Autopay experience

5 years ago

Reply from AUTOPAY

Great feedback Thank you! Thank you for working with us Steven!

Jul. 8th, 2021

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Verified Customer

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Tammy Najam Sioux Falls, SD

They made the whole process of refinancing my car quick and easy

5 years ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback Tammy!

Jul. 8th, 2021

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Verified Customer

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Morris Wood Eden, NC

They handled my refinance with a lower payment and lower interest

5 years ago

Reply from AUTOPAY

Great news Morris! Thank you for your feedback! We are happy to help!

Jul. 8th, 2021

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Verified Customer

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Tracy Omaha, NE

Agent was super helpful in explaining how things work and would start

5 years ago

Reply from AUTOPAY

Fantastic! Thank you for the feedback, Tracy!

Jul. 16th, 2021

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Verified Customer

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Patrick Aikin Shady Side, MD

Easygoing nice people to deal with and everything has we t smooth

5 years ago

Reply from AUTOPAY

Fantastic Patrick! Thank you for sharing your feedback!

Jul. 16th, 2021

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Verified Customer

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Ron Hill New Haven, MI

The communication was Great and I received a warranty as well.

5 years ago

Reply from AUTOPAY

Outstanding! Thank you for working with us Ron!

Jul. 17th, 2021

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Verified Customer

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JULIE ANNE SORENSEN Riverside, CA

Took too long to get the loan. I had to overpay the original lender and now I am due money back which I am still waiting for.......

5 years ago

Reply from AUTOPAY

Hello Julie, Thank you for sharing your experience, We apologize for any delays and would love to assist you to resolve this. If you wish, you may call us at 844-209-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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james r kirkwood Lombard, IL

well,all i say is so far so good. they have not finished with me yet.

5 years ago

Reply from AUTOPAY

Thank you, James! We look forward to finishing the process with you!

Jul. 16th, 2021

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Verified Customer

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Jean-Marcel Commerce City, CO

The prpcess is was very slow. Unnecessary documents request and latency communication.

5 years ago

Reply from AUTOPAY

Jean-Marcel, we are terribly sorry to hear this, we apologize for the inconvenience you experienced. We would love to address any concerns you may have if you would like to give any further details please call us at 844-290-5731

Aug. 4th, 2021

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Verified Customer

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Jeanette M Miller Seattle, WA

Very easy process. Appreciated Zach and him texting me details. Made it easy.

5 years ago

Reply from AUTOPAY

Thank you! This is great to hear, Jeanette! Thank you for choosing AUTOPAY!

Jul. 16th, 2021

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Verified Customer

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Jennifer Brands Iowa City, IA

Super thorough service. Fast and timely. My experience went very smoothly

5 years ago

Reply from AUTOPAY

Thank you for sharing Jennifer! We appreciate hearing such great feedback!

Jul. 16th, 2021

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Verified Customer

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Jennifer Dimer Orland Park, IL

Process took a little longer than what was told to me but overall my experience was positive.

5 years ago

Reply from AUTOPAY

We are so sorry for the delays you experienced Jennifer. Thank you for your feedback and for working with AUTOPAY!

Aug. 2nd, 2021

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Verified Customer

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Jenny Caras Cartersville, GA

Great customer service and communication during the process.

5 years ago

Reply from AUTOPAY

Thank you for the outstanding feedback Jenny!

Jul. 16th, 2021

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Verified Customer

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Jessica Larson Saint Paul, MN

Quick and good at explaining thing so I could I understand them

5 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing, Jessica!

Jul. 16th, 2021

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Verified Customer

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Kathy Brown Las Vegas, NV

They help me get a better payment for my car good customer service

5 years ago

Reply from AUTOPAY

Thank you, Kathy! We appreciate the opportunity to help you!

Jul. 16th, 2021

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Verified Customer

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Kenneth mcmullen Tucson, AZ

Due to the constant lack of communication and it taken almost a month there still is a balance on the account that was added to payoff because of delays

5 years ago

Reply from AUTOPAY

Hello Kenneth, thank you for sharing your feedback and we apologize for the communication errors as well as the delays with your refinance. If there is anything we can clear up or if you would like to elaborate on your feedback, please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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Kesha Stennis Houston, TX

They were very responsive and assisted during the entire process.

5 years ago

Reply from AUTOPAY

Thank you, Kesha! We are delighted to work with you!

Jul. 16th, 2021

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Verified Customer

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Marina Rodriguez Sylmar, CA

Very easy and on top of everything. I had a good experience

5 years ago

Reply from AUTOPAY

Thank you for your feedback, Marina!

Jul. 16th, 2021

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Verified Customer

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Mary

Extremely easy to use and the staff was friendly and very helpful

5 years ago Edited September 14, 2021

Reply from AUTOPAY

Great! Thank you for your feedback, Mary!

Jul. 16th, 2021

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Verified Customer

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Nichole Poquoson, VA

Customer service was awful, took forever to get response, which resulted in almost 30 days to refi a car. I have refinanced houses in short time than this loan took.

5 years ago

Reply from AUTOPAY

Hello Nichole, thank you for sharing your experience. We apologize, as this is not the experience we strive for here at AUTOPAY. If you wish, we would be more than happy to address your questions or concerns. Please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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Norman Schulz Rancho Cordova, CA

Very helpful and easy to work with, the whole process was very quick

5 years ago

Reply from AUTOPAY

Outstanding Norman! Thank you for choosing AUTOPAY!

Jul. 16th, 2021

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Verified Customer

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Patrice Barnett Hull, GA

They were great from beginning to end!! Made it an easy process

5 years ago

Reply from AUTOPAY

Perfect! Thank you for your feedback, Patrice!

Jul. 16th, 2021

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Verified Customer

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Raf Catral

Cause they are a great company and they gave us a great rate too

5 years ago Edited September 14, 2021

Reply from AUTOPAY

Brilliant Raf! Thank you, for giving us the opportunity to help you save!

Jul. 16th, 2021

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Verified Customer

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Shawn Keller Bethlehem, PA

Every interaction I had was great. All of my questions were quickly answered.

5 years ago

Reply from AUTOPAY

Outstanding! Thank you for the feedback Shawn!

Jul. 3rd, 2021

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Verified Customer

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Sierra Evans New Lenox, IL

Excellent customer service. I got just what I was asking for. It just took a long time.

5 years ago

Reply from AUTOPAY

We apologize for the delay, and happy to have helped! Thank you for the Feedback Sierra!

Jul. 3rd, 2021

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Verified Customer

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Tabitha Easley, SC

They cut my interest rate in half and saved us tons of money.

5 years ago

Reply from AUTOPAY

Delighted to help Tabitha! Thank you for your feedback!

Jul. 3rd, 2021

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Verified Customer

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Tobin Mussen Vancouver, WA

good customer service, quick response. I have no issues with Autopay

5 years ago

Reply from AUTOPAY

Great to hear Tobin! Thank you for choosing AUTOPAY!

Jul. 3rd, 2021

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Verified Customer

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Trevor T Knight Lawrenceville, GA

Never had a issue. Great customer service towards me. Thank you

5 years ago

Reply from AUTOPAY

Our pleasure! Great to hear your feedback, Trevor! Thank you for choosing AUTOPAY!

Jul. 3rd, 2021

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Verified Customer

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Andres Guzman Harrisonburg, VA

They are good with service and really nice so I give them a good rate

5 years ago

Reply from AUTOPAY

That is great to hear Andres! Thank you for choosing AUTOPAY

Jul. 3rd, 2021

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Verified Customer

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Arsenio Hinojosa Altamonte Springs, FL

Confusing process and lack of clarity up to this date since I stil don't know how will I make my car payment

5 years ago

Reply from AUTOPAY

Hello Arsenio, We are sorry for any confusion! We would love to clear things up with you and get you the information you still need. Please call us at your convenience at 844-290-5731

Aug. 2nd, 2021

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Verified Customer

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Ashli Crowe Charleston, IL

They made an intimidating process incredibly simple and accessible

5 years ago

Reply from AUTOPAY

Thank you for your feedback Ashli! We are glad to hear we reached our goal! Thank you!

Jul. 3rd, 2021

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Verified Customer

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Bobbette Brown Fairbanks, AK

They were very professional and efficient in getting all of my information.

5 years ago

Reply from AUTOPAY

Thank you Bobbette! We appreciate you and your feedback!

Jul. 3rd, 2021

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Verified Customer

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Bonnie Sauer North Port, FL

Process was relatively easy and Jessica made it seem very smooth

5 years ago

Reply from AUTOPAY

Wonderful! Thank you for the feedback!

Jul. 3rd, 2021

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Verified Customer

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Carlo Antonio Verrengia Worcester, MA

It was an easy process. I got an awesome refinance rate. I save a ton of money

5 years ago

Reply from AUTOPAY

Glad to hear Carlo! Thank you for choosing AUTOPAY

Jul. 3rd, 2021

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Verified Customer

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Chela Zitani Berkeley, CA

Best customer service ever!! Matt helped me through the process and paperwork.

5 years ago

Reply from AUTOPAY

Thank you, Chela!! What great feedback! Thank you for working with us!

Jul. 16th, 2021

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Verified Customer

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CINDI PICO Madera, CA

Ryan did a very good job on keeping me up to speed of process, helped me get a good rate

5 years ago

Reply from AUTOPAY

Fantastic Cindi! Thank you for your feedback!

Aug. 2nd, 2021

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Verified Customer

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DEANDRE MOORE Minden, LA

The way the representative work to find me a good Apr on my refinance

5 years ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback Deandre!

Jul. 6th, 2021

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Verified Customer

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Glen New Bedford, MA

Great customer service, friendly, trustworthy, and very legit!

5 years ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback Glen!

Jul. 3rd, 2021

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Verified Customer

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Guillermo Sol‚àö‚â†s Clifton, NJ

Took too long to get loan approved. Had to call and check on my status then was told additional info was needed.

5 years ago

Reply from AUTOPAY

Hello Guillermo, we apologize for any delay with your application. If you would like to share more about your experience please call us at 844-290-5731.

Aug. 6th, 2021

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Verified Customer

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Heaven Farina Fort Mill, SC

Great customer service and prompt service. I would definitely recommend.

5 years ago

Reply from AUTOPAY

Outstanding! Thank you Heaven, for choosing AUTOPAY!

Jul. 3rd, 2021

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Verified Customer

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Heiner Hilbert Los Alamitos, CA

5 years ago

Reply from AUTOPAY

Amazing! Thank you, Heiner! We are delighted to work with you!

Jul. 17th, 2021

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Verified Customer

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Jacqueline Robertson Portland, OR

Autopay allowed me the opportunity to save, and they offered me a great auto maintenance plan.

5 years ago

Reply from AUTOPAY

Outstanding Jacqueline! Thank you for working with AUTOPAY!

Aug. 2nd, 2021

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Verified Customer

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John H Laveen, AZ

Fast, efficient no nonsense service. Great company to participate with

5 years ago

Reply from AUTOPAY

We appreciate your business John! Cheers, AUTOPAY

Jun. 23rd, 2021

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Verified Customer

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Paul ross Canton, OH

Good service. I was told everything I needed to know and do.

5 years ago

Reply from AUTOPAY

Paul, Outstanding! Thank you for your business! AUTOPAY

Jun. 23rd, 2021