Name: AAA
Rating: 4.3

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Lindsay Fritts San Diego, CA

Love AAA! I have used them for everything from booking hotel rooms, to having my car towed to grabbing maps of places I was traveling to. I use them all the time! They are always fast and ready to help.

7 years ago

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Kimberly Maddock Pleasant Grove, UT

I was on my way to a soccer tournament in St George Utah when my tire blew out. AAA customer service was easy to contact, sent help immediately, and had me back on the road in under 40 minutes. Total lifesaver!

8 years ago

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Kristin G Pleasant Grove, UT

We bought AAA auto insurance for our car when we were first married because of the trusted name alone. When we added another car and then a third we started comparing prices and ended up switching companies because we found a lower rate.

8 years ago

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Robin Orem, UT

great coverage, a little pricey but the extra benefits you get makes up for it. you can depend on AAA when your vehicle breaks down or when you accidently lock your keys in your car.

8 years ago

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Bella Houtz South Jordan, UT

I have had triple A for years. They have towed my cars got out locked keys even changed a tire for my wife. Will keep it for the peace of mind it gives me to have my wife protected.

8 years ago

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Sara Jane Crestwood, KY

As a current AAA member, the service is very reliable. The roadside assistance comes in a timely manner and the technicians are skilled. If you have an older car, this AAA roadside assistance is a must buy.

8 years ago

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Ronda Hills

Great service. We have our home and cars insured through AAA. We have used their road side service, made auto claims, and home claims. We have always received professional, timely service.

8 years ago

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Landon Robison Layton, UT

I've been using AAA ever since I got my first car. There have been numerous times where I have needed a tow or locked my keys in my car, and they are always there to help in a timely manner with great customer service.

8 years ago

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LeAnn Baytown, TX

Great rates, great customer service. I need to transfer camper to my policy . The customer service is fantastic. You cannot go wrong with AAA.

5 years ago

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Analisa Fort Worth, TX

This is my Second request within 2 months requesting a tow and both times I’ve waited over 3 hours till a tow truck gets to me I’m 7 months pregnant Why do I even pay for a service that lies about there ETA on when the tow will arrive If they were just upfront about it maybe it would be that upsetting but Im honestly dissatisfied with this service! I would rate this a 0 star if there was an option

5 years ago

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elizabeth johnson ,

My car had a flat tire last week. I called roadside assistance. Waited 3 hours. Called in between to check on status. They said order was cancelled as driver came and went. I could book again in the morning. Well I did not have a whole day to wait. Today I called again at 3 pm. Waited. Reminded again and again. Checked on status. Said latest by 5:09. Called at 5:15. They said the man has already done the service?. What. Here I am waiting. The shop is closed. They offered kindly to book another service order. What service is this. Lousy. Unprofessional... Downright cheating...

5 years ago

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Adnan fawzi Heblawi Haledon, NJ

If I could put 0 stars I'd put -5 The worst customer service The worst towing and operators dont know how to hook the car up he made a dent on my car and broke car in front of ours bumper They bring us the wrong equipment for hook up Waited for hours to get towed Called at 8 pm showed up at 1:30 am I would not recommend they're services and customer service don't know what theyt doing ita frustrating would not recommend AAA for anyone worst 180$ we only got 4 towings out of 8 towings

6 years ago

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Dominic Bonavolonta Colton, CA

I called AAA for a tow this morning at 9 am it's now 11:45 am. They were supposed to give me updates on the arrival time of the truck. After waiting for 2 hours I called them. They were of no help. All they said was that the driver was on the way (the same info they gave me on the first call). When I asked them to contact the driver, they said the couldn't do that. I used AAA a couple of times in the past and the service was fine. If this is what the service is now, I would NOT recommend joining this group! I'm still waiting.

6 years ago

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Matters Baltimore, MD

My sister got stranded at a dangerous area gas station late at night when her car stopped working. Jumpstart failed and we called AAA to tow the vehicle to a safer location. After almost two hours we called to check on their ETA. They informed us there was a glitch and no order was placed. This is unacceptable. I would not write a bad review of the people who were talking on the phone with tried to fix their mistake. They did it was a glitch... and transferred me to a towing service in the wrong state. Leadership needs to wake up.

6 years ago

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Kaylee Denver, CO

Absolutely terrible experience. We had to call three different times for a roadside emergency and were told each time that it would be thirty minutes. We waited over four hours and finally they called and we asked what was happening. The woman on the phone was very rude and basically told us that she couldn’t help us. We ended up having to cancel the service and push the car on the middle of the night.

6 years ago

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Juan Retolaza Portland, ME

My girlfriend called at 7:20 because we had locked the car keys in the trunk & all windows were closed. The lady who answered for AAA called us at 8:10, 10 minutes before the AAA worker is supposed to arrive. Tells us that the driver is gonna Be a while & she didn’t know the guy was backed up so we’re on a delay until he shows us. I jut find this very unprofessional. Tell your customers at least 30 mins ahead so something else could be figured out or jut not waiting around. My girlfriend just made an account today around 5 so it’s been a long time & it’s just not convenient.

6 years ago

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Andrew G Portland, OR

My van suddenly quit making power, and my first thought was, "glad I got AAA". After 45 minutes of requesting a tow, in a dangerous spot, I still had not even received a confirmation of what time the tow truck would be coming. I cancelled and took care of it myself with a friend. Very very disappointed. I would not recommend trusting AAA, I will not renew.

6 years ago

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Juan

Always excellent, I have only used once for an accident and made it easy for me. They represented me well and I was kept informed at every step.

6 years ago

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Shawne Smith

No claims. Pleasant interactions. DMV services are quick and appreciated. Maps and travel services too. I purchased and use roadside assistance.

6 years ago

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Ryan Barnett Lakeland, FL

Bought membership that said it would be active immediately. My keys are locked in my truck. I called to use my membership and they said I’d have to wait three days or pay another $60 to help me. They really are pulling a bait and switch on people during a quarantine where no income is coming in and people need help. Instead of helping me they gave me a refund. Literally what business sense does that make. So instead of retaining a new and happy member and make money and I also always tip pop a lock guys they actually refunded me and left me stranded.

6 years ago

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Annie Chow Tallahassee, FL

Dependable and has helped me out various times. My grandmother has an account with them, I wish that extended to family.

6 years ago

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Lyssa Eagle Mountain, UT

AAA helped me save my dogs when I locked them in the car accidentally and they came quickly and treated me nicely as I was freaking out!

6 years ago

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Mark landon ,

I had AAA for about 6 years when I retired me and my wife went traveling in our rv that also had AAA 7 months into our trip I put my truck in a ditch in South Dakota after waiting 10 hours the tow truck driver would not pull me out because their was several inches of snow on the road I had to hire a independent to pull me out that cost me $111.00 dollars AAA would not reimburse me for this. Terrible company buyers beware when you need them they don’t deliver former member Mark

6 years ago

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Brooks Bannon Goleta, CA

I got locked out of my car and Victor in Santa Barbara was super quick with the help and real genuine. Great guy, great employee!

6 years ago

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Valerie M Garcia Tempe, AZ

Worst customer service department ever. From the employee to the supervisor to the manager it gets worse and worse as you go up. Employees are not empowered to help. I'm stuck with a flat tire and they will not help me. Never, never, never choose them. They refused to give me the name, phone or email of there management so, now I need to get someone's attention to call me back. Valerie Garcia

6 years ago

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Ssnyder Marietta, GA

They are so helpful and helped me get my car fixed THANK YOU SO MUCH John greeted me (very nice ) And I think his name was Frank fixed it 😊

6 years ago

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Mario Corona, CA

I was a member for 16 years. Today I cancelled! The last two times I required emergency roadside assistance, the response was well over an hour. I called to speak to a supervisor and I was informed that the supervisor would get back to me in 7 to 10 business days. No need to respond, I will use my insurance tow service in the future. Before you buy look at how many 1 star reviews they have received.

6 years ago

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Sj25 Oil City, PA

I have never had such poor service after being member 36 years. We have not had to use it very many times. But had premium level, also had additional driver. We had my daughter stranded on turnpike. The first one after hooked said would only take her 16 miles. Then in Cranberry TWP they couldn't get anyone that would go that far which at the beginning was 90 miles under the amount your allowance for our level that we pay extra!!! It took 6 hrs before they got someone! Then they said would be at our house at noon and never got there until 5:30 pm.

7 years ago

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Peter Loxahatchee Groves, FL

Called for a tow due to a bad starter in my car. The operator told me I had to be there with the car in person, which I was not able to be. I had to wait an entire day when I had the the time before I could have my car towed for repairs. This is completely unacceptable and AAA should change their policy to serve members. I will be looking for a new tow service provider. Completely dissatisfied!

7 years ago

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Leslie Lebanon, OH

Very upsetting that they will not tow a vehicle again after being towed two days ago! I don’t know how they expect it to be towed to a garage/mechanic in middle of night in a town you know none! We had to get it off middle of road so had it took to friends, so today (Monday) we could find a mechanic and have it towed. AAA customer service says they won’t tow again without a charge since same vehicle. I guess we were suppose to just pick a garage out of phone book without research for it to be towed to. SERIOUSLY AAA! Very disappointed!

7 years ago

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Hollie Walsh Norman, OK

Worst company I have dealt with. I was in an accident with a AAA covered person and in Oklahoma they are slow, don't return calls and have no care about the person. Just cancelled my AAA travel package. When youn realaize how bad a big company with a big name really is you will pay extra when traveling. Feels like we're dealing with a third party small company.... 3 months later no claim processed and he says they have others ahead of me first. Screw that, lawyer just hired.

7 years ago

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Presently Satisfied Customer. Houston, TX

They have always treated me well. The customer service is great and whenever I call on them, I'm treated with top priority.

8 years ago

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Joe Leahy Marshfield, MA

I have used AAA roadside assistance feature many times.The wait time and service response is always as quoted. Great to have the peace of mind in any emergency.

4 years ago

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Bambie Alley Orlando, FL

I have been a member of AAA for 23 years. Whenever I needed help with anything, they have been prompt and very willing to help me. I have the utmost confidence with AAA!

4 years ago

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Robert W Eighmy Henderson, NV

I have had their roadside service for several years and have had to rely on them to assist my family members several times. They are polite, courteous, and very respectful/

4 years ago

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Vy Ha Birmingham, AL

Was my friend’s insurance company my senior year of high school when I got into first car accident together with her. Everything was covered there on for my specific injuries

4 years ago

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Q Kelly Hallandale, FL

I don’t know what all the fuss is about AAA I attempted to rent a hotel room through this AAA service I went on hotels.com and found a better rate I attempted to book an airline ticket the app kicked me out and would not allow me to book the flight

5 years ago

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Emma Reading, PA

I've been a Triple A member for a long time. Approximately 20 yrs or more. I felt it was a good company. It may be a sign of the times we are going though but this company has more then dropped the ball in my opinion. They of course don't have the help, and if you do get someone there to help you, they are not experienced. I was told recently that they are going to do away with trip tixs and tour books and you will have to get everything on line...I don't like it at all.

5 years ago

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r vido Provo, UT

I once got a flat tire while I was driving and I didn't have a spare on me. Luckily, with their roadside assistance, they were able to quickly come out and help me

5 years ago

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Nancy Haney Greeneville, TN

My husband and I love AAA. Whenever I lock my keys in the car (which happens a lot unfortunately), or encounter a flat tire, I can always rely on AAA to be there!

5 years ago

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COLLEEN STARKE Lithonia, GA

TRIPPLE AAA IS VERY DEPENDABLE BUT THERE WERE TIMES WHEN I HAD TO WAIT FOR SEVERAL HOURS FOR A TOW TRUCK BUT I BELIEVE IT WAS BECAUSE IT WAS A BUSY TIME OF DAY. I DEPEND ON THEM AND 9/10 THEY HAVE NOT LET ME DOWN

5 years ago

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stoopidcow San Pedro, CA

AAA is on the pricier side, but their customer service is great. always responsive and even when going into the branch they are quick to response. If it wasnt for their price, i would give it a higher rating.

5 years ago Edited September 14, 2021

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Coila Crespin Paso Robles, CA

Recently had a problem with my new car having a defective battery, needed AAA for jump starts 3 days in a row before we figured out the problem. Very quick response time!

5 years ago

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Janalee Nielson Smithfield, UT

Whenever I’ve had to use my AAA service it has gone smoothly and I haven’t had to wait too long. I just wish the towing distance was further with a basic plan. I love getting the discount on hotel stays.

5 years ago

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Alyssa Hansel Tallahassee, FL

AAA is a great service, I think every car owner should have them! My favorite thing would have to e their friendly and accommodating customer service representatives!

5 years ago

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Mandie Bremer Moncks Corner, SC

My parents have AAA I don't have to worry if they are broke down or have a flat tire. They are always very helpful on helping them on whatever the case maybe.

6 years ago

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Dana Jefferson Atlanta, GA

Longtime customer and can't be without it... It pays for itself and more and highly recommend for anyone. Comes in handy for emergency situations and easy renewal.

6 years ago

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Matt Pioli Rochester, NY

AAA has not only helped us out with car issues....towing, rentals, etc, but has helped us with travel discounts as well. Such a great company for discounts!

6 years ago

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Tony Callaway Springfield, MO

There plus service is good but the basic will not tow you but a couple of miles. It's okay if you run out of gas or need a jump but that's about it. If you're going to get it get the plus.

6 years ago

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Kelly Poway, CA

I’ve been a AAA member for 28 years. The piece of mind it brings me is priceless. Not to mention the numerous times I’ve needed a jump or new battery or tow.

6 years ago