American Airlines

The best of American Airlines is that you can book a flight to differences states than the others airlines. So far I have been lucky when I traveled with American. The service has been good and the employees have been very friendly.

I am actually surprised how much I like American Airlines! They have lower prices yet they have great customer service, free carry ons (while a lot of airlines don’t now), and I don’t think I have ever had a flight majorly delayed or cancelled.

I flew American Airlines when I traveled to New York many years ago. The planes were small but the customer service was great. The flight attendants did a wonderful job and I felt fairly comfortable during the flight. I am not a very tall person so space is not usually an issue for me. If you are tall, it may not be the best option, but it is a great value for your money.

Flight wasn't bad. Staff was very friendly. I was able to upgrade my seating at the gate at the last minute. Suprisingly, the amount to upgrade was very affordable! Also, I liked how they sent clear digital receipts. Even though they are sent in HTML, it still was nice clean interface. Would definitely fly with them again

American Airlines has the best customer service. When a family member of mine past away they worked with me to get an earlier flight while making sure i get to use my miles. Made it a lot easier for me to be with my family and not have to stress. Thank you American Airlines!!!

I booked an $800 flight to Cancun in April 2021. I was paralyzed in a traumatic accident in May 20 21. Originally, American Airlines give me a flight credit that said I had to book by April 2022. I'm in a power wheelchair, able to walk, at the young age of 29. I reached out to American airlines, hoping for a refund or a partial refund. I'm now on disability, and $800 is a lot of money and could help me financially. I explained my full situation to American Airlines, impressing upon them that I am in no condition to fly anytime soon. Do you want to know what this $11 billion company did? Extended my flight credit until September of this year. That's only six months away. Not only am I physically in capable of flying anytime soon, but I also have no intention of booking any upcoming trips. People with disabilities already have a difficult time getting accommodations when it comes to flying. I'm not asking for any extreme special treatment, only the basic consideration of my situation. For such a public and high-value customer to completely overlooked my plate, is detrimental to the disabled community as a whole. American Airlines, do better.

ill try and make this short and sweet My family and i were scheduled for our flight on a Tuesday going back home to TN. During the day on Monday my 6 year old son said his ear started hurting. So we took him to the doctor and had a serious ear infection. So obviously we couldnt fly back on Tuesday with an ear infection for my son. I called America Airlines to reschedule the flight for Wednesday and had to pay an extra 1200 dollars to change from Tuesday to Wednesday flight. Customer service ignored the circumstances that my family was under and completely ignored the fact that we couldnt fly on Tuesday under those conditions. After getting back home i called and emailed customer service if there was anything they can do about a refund (partial or full) to accomadate the circumstance we were in being unable to fly. After several emails back and forth they were unable to do anything. After all the no's i was given i ask maybe they would be willing to give us points for a future flight to accomadate and still receive a no. All i kept hearing was thats our policy sir and we cant do anything for you. I am a unhappy customer and would not recommend their customer service in any way shape or form.

Talk about the absolute worst experience ever! After getting married and having our honeymoon in Cancun…the nightmare began. We sat on the tarmac in Cancun for 52 minutes. Finally taking off then we get to Dallas. Since our flight was late, and we had a layover of 1 hour and 25 minutes before the delay. Immigration was a joke too. So needless to say we knew we were going to miss our flight. Called American Airlines to see if we could get another flight. Lady on the phone said they could get us out but wouldn’t be until 830 the following morning. Also they would cover room and food for the delay. Finally get thru immigration, and now off to the customer service desk, along with about 70 other folks who were going to be missing connecting flights. After standing in line for near 2 hours there, we finally make it to the counter. The lady was very helpful, but trying to find a flight was a joke! She tried sending us to any airport possible. Said if we wanted to make it back to Portland we would have to wait 48 hours in Dallas on our own dime. Not even a voucher for food! Their best option was to send us to Philly the next morning, have a layover there for 7 hours then fly us to Seattle….and from there find our own way home? I don’t think so! I paid for a round trip flight to Portland Oregon! We sat in the airport all night long, and they had taken our bags from to us for the flight to Philly. While we were waiting at the airport, we decided to look for flights on other airlines. Figured we wouldn’t find anything since the ticket agent at AA said they couldn’t find any other flights on any other airlines. After looking for 3 minutes we found a flight from Dallas, to LAX, then to Portland oregon the next day. So we decided we wanted to book that flight, but tried to be proactive and get our bags back so they would be with us. After phone calls and more phone calls, we couldn’t get any answers. Decided to book it and say the hell with AA since they had been no help since the first moment. We went to the ticket counter for AA at 330am to see about getting our bags. Lady was very rude about it, and said she put it in the computer to get our bags back, but didn’t know how long it would take and we just needed to go wait. Wouldn’t even cancel our flight we weren’t going to take, or even make a simple phone call to baggage to get our bags! After waiting 40 minutes for our bags we had to catch our delta flight so we had to leave. Come to find out, our bags were sent to 3 different locations….Dallas, Philly, and North Carolina….what a joke! Once we FINALLY made it back to our destination in Portland, 37 hours later mind you, we had to put in for missing baggage. After this experience, American Airlines will NEVER get my service again, and we have let all our friends and family know about how horrible this customer service is.

Booked a flight to Milwaukee to surprise my grandmother for her 91st birthday. Flight was supposed to take off at 8:54pm. We boarded a plane, and sat there for roughly 2 hours before being informed that the plane had mechanical issues severe enough that it was now out of service and we would need to deplane. American Airlines then had us board an alternative plane which reached all the way up to the run way before that plane had to be brought back to the gate to look into further mechanical issues for this alternative plane and they didn’t know how long it would take to resolve these secondary issues. After boarding 2 planes that had mechanical issues severe enough to return to the gate, I made the decision to deboard due to safety concerns and a continuation of an already 3 hour delay. Upon deboarding the plane I attempted to discuss my options regarding rescheduling my flight or obtaining a refund as well as information related to regaining possession of my checked luggage from a representative by the name of A. N. at the DFW airport. The representative proceeded to tell me that American Airlines did not have a number for customer support, or an email address to contact and that my only option was to reschedule or cancel my flight. As far as my luggage, and despite the flight attendant telling me they would pull my checked luggage from the plane, Miss N. informed me I would just have to hope it was unclaimed when it arrived at the baggage claim in Milwaukee. I was able to locate the customer service number for American Airlines and despite having my flight delayed by more than 3 hours, the planes they intended on flying having significant enough mechanical issues that the pilot made the decision to head back to the gate, and the money I spent on a hotel that I was unable to utilize due to the conscious safety concerns I arrived at based on the pilots actions… I was provided the option of a refund or the same flight in the same seat the next day and basically told that it would be up to me to locate my luggage. BY FAR, the worst customer service experience I have ever had and the lack of professionalism and business efficacy from each service representative that I spoke with was extremely prevalent over the course of this ordeal.

I had a flight schedule to see family in Illinois, and overnight prior to the flight, I received an email the flight was cancelled and rescheduled(for 2 days later). I called in and was advised a credit would be applied. I asked for a supervisor and demanded a refund, not a credit. I was advised this would be processed, and I would receive and email to document this. It has been 8 days. No email, and no refund on my credit card. I have sent 2 emails thru the AA website. I have received to automated responses, but nothing else. I have called in several times(huge wait times. Have spoken with 2 customer services reps, that show it is in process. I understand the airlines are having a hard go with many unspoken issues, but come on. As I said to all of the cust serv reps, this is not my fault. This is totally on American Airlines. They blame this on weather issues, but you read about their personnel issues, and the Southwest Airlines pilot walkout, as a consumer you really wonder. Anyway, I am done venting. If anyone from American Airlines sees this, please HELP!!!

Today (October 23, 2021) we were headed back to Ohio, leaving from Maui. The morning of the flight they moved the time of the flight from 6:10pm to 8:50pm Maui time. We had to turn in our rental car at 5pm. When we got to the airport at 4:15 they wouldn't let us check our bags until 3 hours before loading time (loading time was 8:05pm so we had to wait in no air conditioning until 5:05pm to check our bags. Then we get through security and are sitting at the gate when they announce at 5:45pm that our flight 116 is canceled. So they told us over the intercoms to get our bags and go to the check-in counter. We go down to the carousel where the bags for our flight is suppossed to be and our bags are nowhere to be found. After waiting around the baggage carousel for 30 minutes we still see nothing. So we go to the check-in counter where there is a HUGE line. We waited in this line for 2 HOURS and in that time they have only helped 3 customers. I walk up and asked one of the customers what they were doing and they were handing out vouchers for food and hotel stays. It was taking on average 45 minutes per customer and we were about 30 people back in line so we booked a flight through Alaskan airlines and they got us back home on a Sunday, October 24th. This is the most unexceptable experience ive ever had with an airline. We were standing in no air conditioning for 4 hours in 85 degree weather, had to go through security twice, and not once did we even get a simple apology. I hope this company goes under so they can be forced to stop screwing over their customers. Will never fly with this company again and will vehemently campaign against this airline to anyone who will listen.

We were scheduled to fly from Hilton Head to Cleveland (connecting through CLT today, October 14th. Our flight was scheduled to leave at 2:38 arriving in Cleveland at 6:25. Our nightmare started when our flight from HHH to CLT was delayed 30 minutes, then 60 minutes, then 90 minutes….they never went past 90 minutes, but in fact we finally got an airplane and pushed back from the gate at about 4:00 OM, nearly 2 1/2 hours late. We were able to book a later flight to Cleveland leaving at 6:10, arriving at 7:40….not too bad. When we pushed back, the morons at the gate counted the passengers wrong, so we sat on the tarmac just outside the gate for 20 minutes while they tried to figure out where 2 extra passengers came from….total morons….clueless. That 20 minutes delay put us on the ground at 5:45. Then we started rolling to the gate…still had a chance, but there was a plane parked at our gate, so we sat for another 25 minutes on the tarmac at CLT. By the time we got to the gate, our second flight was gone. Now our only choice is to sit at the airport in masks for 6 hours waiting for a midnight flight, and there is no first class available, even though I paid for first class. Talking to customer service…nothing we can do, if we get you home within 24 hours of your scheduled arrival, we pay for nothing. And I am out the cost of the first class tickets. Sitting here right now. We will be lucky to be home by 1:45 AM and I have meetings at 8:30. And we were blessed with an $82 dinner of 2 crappy salads. American Airlines does not give a crap about their customers. In addition to losing 7 hours of my life and the crappy $82 dinner, I will have to pay a cab double because it will be after midnight. Avoid American Airlines at all costs. They suck beyond words and they DO NOT CARE ABOUT YOU!!!

STAY AWAY!!!! Pay more money with another airline, it’s NOT worth it! I had $1900 out-of-pocket expenses American is refusing to reimburse me for. I have been a customer of American Airlines (AA) for many years; I hold a Premium AAdvantage Card (with over 110K points) and I also hold an Admiral's Club Card as well. On 8/14/21 I was on vacation with my family (wife and two children) returning home. (Note: Flight Attendants were very nice in-flight) It started off with the flight from Savannah to Charlotte. We were supposed to depart at 12:43pm, with a connecting flight to Boston at 3:02pm. The flight kept getting delayed (and terminals moved) and we did not take off until almost 2:45pm (Already missing connecting flight). On top of that, the aircraft had a poorly working ground Air Conditioner (87 degrees outside; did not work well in the air as well). We were then diverted to Willington NC due to a ‘pop-up’ storm. We sat on the tarmac for over 2 HOURS with no ground A/C. Finally, they moved us to a terminal; where we sat for another 3hrs. We then attempted to get a secondary flight home (since we missed our connecting flight) and we were given the “OPTION” of flying back to Boston 2 ½ days later, which would be the ‘earliest flight’ for four people. To make it home on-time for work, we booked with another airline (4 tickets). We finally took-off and got back to Charlotte at 10pm. American Airlines gave us no information when we landed, nor was there anyone to give us direction after landing so late. We rented a hotel room and paid for an uber to/from the hotel. (We also had to pay for additional day of parking and a day of kennel for my dog after finally making home). This mistake of American Airlines cost me in total $1,900.00 because of the original delay of flight (weather was fine up until our LATE landing point). I filed paperwork online with AA Customer Relations. I was THEN contacted by AA customer relations (after two weeks after putting in a ‘complaint’ and request for reimbursement) and they informed me that “Only the hotel would be reimbursed; we do not cover other ‘out-of-pocket’ expenses, since they offered me a flight home 2 ½ days later…SERIOUSLY??? I went as far as speaking to a Supervisor at AA who also reiterated the same information. Their new logo should be “AMERICAN AIRLINES, SOONER OR LATER WE’LL GET YOU SOMEWHERE...”

We booked first class as it was our wedding anniversary. On our flight back we were delayed over an hr due to no air in plane. We take off and one hr later are told we are coming back to Dallas as there is a problem on the plane. We get to Dallas and sat at airport with no direction for over 3 hrs. Not even as much as a glass of water. We bought first class as sacrifice and it was a horrible experience. Finally we boarded at approx 9:30 pm and got home after midnight. We asked repeatedly for info and they kept telling us they had no ideas and no crews. It was a horrible experience and will never fly this airline again. 0 stars

This was going to be my first time flying with American Airlines. I had a vacation package booked for this weekend to Mexico flying out of MIAMI for my husband surprise birthday . All exclusive Resort (witch I was told AA was the best for these types of packages) All excited to go however the day before we leave an unexpected change (set back) happened therefore were unable to go. Thursday 5/20/21 my travel agent has been trying to get threw to anyone within Customer service as soon as she does 7 HOURS LATER and that's waiting on the call back the phone was disconnected NO ONE FROM AA had the curstey to call her back the professionalism was gone once that happened.. Moving forward to 5/21/21 at 7:30am let's try again but this time we need MANAGEMENT to be involved left a couple of VOICE MAILS and as of now still have not received a call back nor an email. (5/22/2021 1:30am ) still waiting. The disappointment and sadness I feel as a new customer words can't explain . What hurts the most is the poor customer service that could've been corrected once the phone was disconnected. Now that no one has called my agent back makes me feel like my hard earn money and the excitement I wanted to see my husband have has gone Down the drain. The thing about this is I don't want the MONEY BACK we just needed a voucher so we can rebook Within a couple of weeks. The Frustration the worrying of this whole situation has my anxiety on 10. So now instead of my husband enjoying his Birthday he has to watch me sit and worry if anything will happen if we'll receive a call back.. My fear is next week comes and AA says oh sorry there's nothing we can do it's to late but we've been trying since Thursday. I truly do understand that people are busy but for a well known company to not have one person to do call backs or the Manager that was left the VOICE MAIL not return a call is unexceptable. To move forward with using AMERICAN AIRLINES/PACKAGES has really put me in a different mindset for this company. #helpmeoutAmercianAirlines

WILL NEVER BE USING AMERICAN AIRLINES I had a terrible experience with American Airlines on 4/2 flight from Cabo to DFW connecting to MSP yesterday. My mom and brother are now stuck at DFW, because AA didn’t have a seat assigned for my 11 year old brother after we rushed to get through customs for our connecting flight to MSP. They told us he wasn’t checked in for the flight even though we checked him in at the San Jose/CABO airport plus his record number wasn’t connected to ours like AA PROMISED he would be. My mom had to stay behind to try to get my brother on the flight then they bumped them to standby and now may not have a chance to make it home. We were told this was AA fault; however, I am haven’t been helped at this time. Will never fly AA again if someone doesn’t resolve this issue.

American Airlines is a great airline company when it comes to travelling. However, I have had a few issues with some of the staff. Some did not treat us with respect and were not as understanding when we had an issue. That does not apply to all of the staff, just the ones I have come in contact with.

I have not flown with American Airlines many times but each time I do I am not impressed and regret it. The staff are very cold, not very respectful, and not very helpful. They do have a lot of flights to many places in the US and abroad but there are better options.

I have used AA, but not too often as they don't have many flights out of PDX. They are always considered when I'm headed to one of their hubs but otherwise they are usually too many connections.

Flight attendants are ok. Some are super friendly and a few in my experience not so much. AA is expensive for flights. The beverages and snacks are ok cookies and cup of your choice of beverages.

AA is my first choice with flying. The flight attendants are always so nice and i love how much space there is, even in the main cabin for decent prices.

Very stressful, loss a lot of sleep, never go through DFW lost my baggage. Evidently, DFW is noted for lost baggage. I even saw over 25 suitcases just sitting on tarmac. American is also noted for cancellation especially direct flights and forcing to catch connecting flights. Not good when you are relying on a tight business schedule. They really need to be penalized for this change. Because of the impact cost for all the rest of travel arrangements. Otherwise, travel insurance may be required for their changes. So this may be my last trip. I just cannot afford this lost of time and energy.

I am a Platinum elite member. That said, I am disappointed in our airline's low, national ranking. Our flight attendants and customer service customer-facing teams MUST be better!

Usually really good. Most flights I arrive to my destination early. Most of the time the flight staff is really accommodating and friendly. I have had a couple nasty preboarding employees.

American airlines is ok. If you have a disability be sure to call ahead and make a plan - ESPECIALLY if you have a layover. Regardless of your disability, be prepared for a wheelchair ride. American Airlines does not care if your disability does not require a wheelchair.