Allegiant Air Logo
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4.7

Overall Score

Author: Kalicia Bateman

LAST UPDATED: January 15th, 2022

Founded in 1997, Allegiant Air is devoted to making travel affordable and hassle-free. Flying to over 100 destinations across the United States, it links small U.S. cities to popular, world-class destinations including Las Vegas, Honolulu, Los Angeles, Palm Beach, New Orleans, Orlando, and San Francisco.

With certification from the U.S. Department of Transportation granting the title of a Scheduled Air Carrier, Allegiant has authority to fly scheduled and charter airline operations all across the United States. Charter services are also authorized in Canada and Mexico. Employees of Allegiant are the heart of the company and receive specialized training that meets all requirements necessary to ensure security, safety, and operations. 

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The Good

  • Charter Options
  • Canceled and Delayed Flight Assistance

Charter Options

One of the most notable features of Allegiant Airlines is the option to charter a plane.

What does that mean, exactly?

When you charter an aircraft, you are basically having your flying experience tailored to your own personal wants and needs. Charter customers rent the entire plane and pay for that plane to be repositioned to their desired location. This service is available in the United States, Canada and Mexico.

Customers can select the aircraft type, airports, departure times, and snacks. The snack menu contains over 15 items including Pringles, Blue Diamond Wasabi Almonds, Smoked Gouda Cheese Dip, a hummus snack pack, and more. The beverage menu is also plentiful and offers more than 10 sodas, juices, and teas and about 10 alcoholic beverages as well. Of course a service as elaborate as this one costs more than purchasing a standard ticket; charter rates are determined by scheduling and availability and include all taxes, baggage fees, airport services, snacks and beverages. Exact costs can be figured by contacting the airline's Charter Division.

Canceled and Delayed Flight Assistance

Allegiant Air is not responsible for refunding canceled or delayed flights; however, a positive, helpful policy it does have is that an Allegiant Air representative will assist travelers in finding discounted rates at nearby hotels if a cancellation does occur. If this unfortunate circumstance happens to take place in your travels, then you will at least have some piece of mind knowing that a well-informed Allegiant employee will be there to help minimize cost and inconvenience.

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The Bad

  • Destinations
  • No Free Snacks
  • In-Flight Amenities
  • No Rewards Program
  • Expensive Insurance

Destinations

One downside to flying Allegiant Air is that only offers scheduled operations within the United States. Even though quite a few domestic US destinations are available, options are limited when considering destinations worldwide.

No Free Snacks

Looking forward to a soda and bag of peanuts? You're out of luck with this airline. Allegiant does provide complimentary snacks and beverages. They are strictly available for purchase. Additionally, Allegiant offers no meal service on any flight, including charter flights. Snack and beverage menus offer a great variety, but snacks just aren't the same as a full-fledged meal.

In-Flight Amenities

In-flight entertainment and Wi-Fi availability are two more crowd-pleasing features that Allegiant does not provide at this time.

No Rewards Program

Frequent travelers appreciate the ability to earn frequent flier rewards, a service Allegiant has yet to offer.

The best way to learn of current promotions is to follow Allegiant on Facebook and Twitter. Individuals can also subscribe to the company's email list to receive alerts on discounted fares and other special offers.

Expensive Insurance

While it's great that Allegiant offers any travel insurance, the cost to benefit ratio is a little off. A bit pricier than other airlines, Allegiant travelers may protect themselves from fees accrued due to changes and/or cancellations by purchasing TripFlex for $75 per passenger. This feature allows customers to make a one-time change to date, flight or destination for no change or cancellation fees, where other travel insurance policies allow for multiple changes at a lower cost.

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The Bottom Line

It's true that Allegiant Air can get the job done and fly you from A to B; there is nothing horrible to report on the airline. Still, its services are just average and don't exactly have us on the edge of our seats. Other airlines offer more features and amenities, often at a lower cost to you.

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Star Rating

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3.7

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222 Reviews

Review Breakdown

5 grade

27%

4 grade

36%

3 grade

22%

2 grade

9%

1 grade

7%

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Amanda Colley ,

Our flight was originally delayed by 15 minutes. As the delay stretched longer and longer, no one could officially tell us what was going on or how long we would wait, only that they would not give any refunds but that we could transfer flights to another day without penalty. However in order to even do that, we would have to leave to go to the ticketing office, which was outside the TSA security checkpoint. TSA had left by then (with stancheons up that prevented anyone from leaving), so our fear was that of we left, and didn't get rebooked, we couldn't come back and wait for our current flight since there was no security left. We waited for over 2 hours with no information. Eventually we were told that we would be leaving FOUR hours late. We eventually did, but after asking what would happen since we would arrive in Sanford five hours before the rental car agency counter opened (or three hours after it closed), we were told that we would just have to wait or ask them when we got there. When we got there there were no employees of allegiant there to ask so we asked the allegiant luggage check in supervisor, who was working with departing flights and she said she was just contracted through allegiant (though she had an allegiant shirt on and was working at an allegiant counter) and that I had to contact allegiant customer care...which was closed then since it was 4 am. She also said we would have to wait for five more hours for our rental car and there was nothing she could do even though we booked the car through allegiant. At least the rental car agency was open and had good customer service (unlike allegiant) and we didn't have to camp out for five additional hours. We heard no updates until we has already been sitting there for hours. And even when we had an update, we were never, to this day, provided with an explanation. Terrible, terrible customer service. We were there with a friend who was waiting for over 6 hours for her flight to St. Petersburg FL. This is not a stand-alone incident.

6 years ago

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Randy Reynolds Saint George, UT

Very old and dirty planes. Constant long delays and outright cancellations. Average wait of an hour to talk with "customer service" people. A nickel and dime you to death airline. Mostly use contracted rude and unhelpful employees at most airports! Regularly lose baggage on direct flights. Whomever wrote your review for Allegiant must have only flown them once!

11 years ago

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Christy Suguturaga Orem, UT

At first the prices were amazing but at what cost. I sat in a tiny airport (on my 3 yr olds birthday) for 6 hours because they boarded my 15 yr old and kept saying “30 more minutes” over and over and over. I couldn’t leave in case they cancelled her flight and I had to come back. That nightmare caused all the stops coming after to be delayed. I saw people come to the airport to wait for that same plane to take off, make 2 stops in other states, and return to take them somewhere else. It’s a one plane show. And it seems that every time we try again thinking maybe this time... nope! Still a nightmare. Not worth the money or time wasted. Since then we’ve only heard bad stories from other people with similar experiences. And then on the news for using old planes. Hmmm And try and call them. Can’t find a phone number anywhere! No office hours, no contact info on the website.

7 years ago

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Randy Scoville Pleasant Grove, UT

We took our basketball team to Arizona for a tournament. We flew out of PVU. Our departure was scheduled at 7:30am. So, we showed up around 5:45am. Our plane broke down, so they said our flight would be delayed. They ended up having to fly a plane to PVU from another airport. Our flight ended up leaving at 5pm. We were stuck in the airport all day. They did buy us pizza. However, we had a basketball team and coaches of 25 people. They bought us 7 pizzas. That was not even near enough to feed our team, let alone all the other passengers.

7 years ago

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Rosie Hansen Salt Lake City, UT

Probably the worse airline that is out there. Their tickets are affordable but their seats are not comfortable at all. The 6 hour trip to Hawaii felt like I was in can of sardines, we had no moving space and could feel every turbulence. At one point, I really thought that the plane was going to fall apart against the wind. I do not recommend using this airline for long distance trips.

7 years ago

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Aiga Orem, UT

the WORSE experience. They are CHEAP but it's worth it to pay the extra money. We were delayed for hours traveling to LV due to mechanical issues. We arrived at the airport and got a message that our flight is delayed literally less than an hour before take off. seats are so narrow and uncomfortable. Noisey and bumpy ride. NEVER again will i book with Allegiant.

8 years ago

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Michael Calabasas, CA

Although touting themselves as a low cost airline, they make up for their initial low price by adding fees for baggage, a seat and carry on items. In the end it would have been cheaper to have flown with a name brand airline. Their scheduling was also less than desirable.

7 years ago

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Deborah Hyde Springfield, MO

While Allegiant provides flights for cheap prices, they nickel and dime you for all extra charges- carry ons, checked luggage, picking a seat, drinks. They do this so much that you end up paying more overall. I wasn't happy with their service or their price.

7 years ago

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wanda Saint George, UT

we had a lot of family members book with them because it was for a funeral and Allegiant was the cheapest. we get there and we waited forever. we did not board as scheduled. we were told it will be two hour delay but no one knew why, not even Allegiant. finally after 2.5 hours we were told that there is mechanical problems.

8 years ago

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Robin Orem, UT

biggest mistake was booking with them. i chose them because they were really cheap. We waited for hours due to come mechanical issues. the seats are so narrow. they weren't accommodating at all. lady at the ticket counter was annoyed when we asked her how much longer before take off. no communication to when we were going to be able to take off.

8 years ago

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Tualagi Saint George, UT

worst service. it's cheap because you never know what your gonna get. stuck at airport for hours because of delays. no communications or updates letting us know when we will depart. first they say in 2 hours then 2 hours turn into 4 hours.

8 years ago

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Ron Durfey Pleasant Grove, UT

Allegiant is a cheap airline. They're basically a taxi cab for the air. Their costs seem to be low up front but they charge you for carry on's and baggage which tend to add up. Avoid this airline.

7 years ago

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Tilda Saint George, UT

Bad customer service, by the time your done paying for all the fees you minus well of went with a bigger better company. Just book with a real company and save your time and stress.

8 years ago

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Michelle De Oliveira American Fork, UT

I have only used them once for a flight and I will never use them again. They charge you for everything! I will never fly with them again

7 years ago

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tini mapu Orem, UT

Allegiant has so many hidden fees. The price you pay online doesn't include a seat or luggage. I will never fly them again.

8 years ago

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Autumn Kallunki Provo, UT

This airline is over-priced! Most airlines have a free carry on come with the flight, and this one doesn't.

7 years ago