Alaska Airlines

2 years ago I flew Alaska Airlines on my way to and from Alaska. Overall I think that they are a pretty good airline. I was comfortable on the flight and the attendants were very attentive and kind. The bathroom was kept clean and I did not feel overly crowded. For those traveling to Alaska or on other lines that this airline flies, I might give it a go. I will be flying home from San Diego this summer with my husband after our honeymoon on this airline. I guess I have gone back for more, so it is alright in my book.

I have had to cancel a flight two different times due to unexpected health trouble. They were courteous and understanding, each time giving me a credit to use on a future flight. When I did make the roundtrip flight, it was pleasant in every regard.

I flew with Alaska Airlines for my honeymoon and another family vacation, and I had a great experience both times. They were very accommodating and made sure we were taken care of. The staff was very attentive and friendly. The flight also had no delays, making our experience go smooth without any hiccups.

Alaskan airlines provides great service, comfortable flights with engaged and caring employees. Our family has enjoyed traveling with Alaskan and the rates are affordable.

Very homey feeling plane surprisingly everybody was very sweet and very nice on the ride there beautiful sites outside flying over Canada it was amazing.

I traveled with this company when I went to New York. At the time I was nervous because the duration was so long but they made sure that I was situated and comfortable.

Flying to Alaska a few years back was very enjoyable. Alaskan airlines did not disappoint. It was a great experience. Very affordable tickets with great customer service. I would definitely fly with them again.

I love flying on Alaska airlines. Alaskan Airlines goes to so many cool destinations. My son lives in Seattle so we fly On Alaskan when we go visit him.

Great airline with a lot of direct east coast west coast flights. Staff is very friendly. Planes are clean and comfortable. I fly them at least a couple times a year for cross country direct flights.

A good airline that is on time and has good customer service. They partner with other airlines and have never lost our bags when we have had connections. They have been very easy to work with.

TERRIBLE EXPERIENCE!!! We got rebooked with Alaska airlines flight from United airlines because we had an over lay and we were going to miss our next flight with United airlines. So there was a new worker at the front desk of Alaska airlines that checked us in. We get to the gate and the worker wouldn’t let us in the airplane because our tickets are not valid. So she sends us out of the gate area back to the very front check in area and tells us to figure out what’s going on with United airlines when we already checked in with Alaska. Made us miss our flight and now we don’t know if we will make it to the wedding we are part of. And by the way our luggage already flew out 😳. NEVER Do BUSINESS WITH ALASKA AIRLINE AGAIN!!!!

I am currently sitting at the gate, once again, waiting for Alaska to make up some ridiculous excuse as to why our flight is being delayed for an indeterminate amount of time. I have flown Alaska 20+ times in the last year, and without fail, there is a 1-3 hour delay. EVERY SINGLE TIME. I've heard every excuse in the book - plane hasn't landed, plane needs a gas refill, plane isn't at the gate yet, no knowledge of air control traffic. EVERY TIME, I waste HOURS of my life waiting. There is no transparency at all throughout this entire process. I always have to ask security what's going on. As customers, we are given absolutely no explanation as to what's happening, when the delay will be over. I've missed countless important events in my life due to the ridiculous inefficiency caused by Alaska Airlines. Maybe today's delay is minor, and I wouldn't be complaining unless this was a repeated offense. Check my flight history and see how many delays I've experienced in my time with Alaska. This is appalling, downright disrespectful, and an obscene waste of my time as well as the customers around me. I will not be continuing to fly on such a joke of an airlines and I will be informing all of my friends never to use Alaska Airlines again. This is ridiculous.

The airport employees and customer service were great to work with. They appear or sound like they enjoy their jobs as well as are extremely helpful.

Even though I’m an Alaska elite member, these past few weeks I experienced the WORST customer service ever. It made me miss Southwest (and that’s saying something). 1) two weeks ago my flight was delayed 3 hours, which Alaska didn’t inform us about until after we arrived at the airport. No worries (I thought) Alaska will compensate me. I had to contact them multiple times and all they have ever offered was a $100 voucher... 2) my flight today is delayed over 1.5 hours. I call (mainly to inquire about my other delayed flight) and ask if there’s any upgrade options. The customer service rep abruptly told me “we don’t compensate anything unless you’re at least 2 hours delayed.” Needless to say, I miss the old Alaska. I miss the old Virgin America. This new company is destined to lose its many loyal elite customers.

Nothing but good things to say about Alaska Airlines. Great prices, awesome service, and a positive experience. Will definitely fly with Alaska Airlines again!

This airline is definitely not the nicest airline I have ever been on. However, you cannot beat the customer service. Not once have I had issues with my baggage or flights being delayed.

I had to fly Alaskan to Seattle as it was one of the only flights with no stops. The flight was very comfortable, plane was clean. Service was good, a short flight that went very smoothly.

I served an LDS mission and was not able to see my family for a year and a half. When I was flying home from LAX they kept pushing the flight back, but would not tell us they were going to cancel. Then four hours later, they said that we would not be going home. The attendants were very rude and they would not even let me use a phone to call my family. I had to wait over night in the airport.

Honestly I don't know if there is much of a difference between Alaska and Delta. I have never really had problem with them but they seem like the "not as nice" version of Delta. Typically can't go wrong with them though. I'll give them a 7 because I've never been on a plane that seemed nice and updated.

I travel using Alaska Airlines whenever I can. I trust them and the hospitality is always friendly, helpful and kind. My short flight a few days ago was great, went without any hic ups.

Arrived at Anchorage AK airport 2 hours before departure and got in line at special service area because I had an minor traveling alone and that is where I was directed when I picked him up 2 months earlier. After standing in line for 20 minutes a clerk/agent came up and said you can check in at a kiosk, I explained my situation and she directed me to another (longer line) in full service. Waited in line 1 HOUR! reached front of the line and the next available agent just closed up and left. No one relieved her, she just left! I left my minor in line and found the agent/clerk who had moved me to the full service line and told her my minor was going to miss his flight. She moved is to another line. Long story short he missed his flight and we had to rebook for the next one 7 hours later! To top the day off, after putting my minor on the plane,we left the airport to head back to Kenai only to learn that the highway was closed for road construction! Ever bought a hotel in Anchorage in the summer? Stayed in a flea bag for $160! Service at Alaska Airlines was terrible and nobody cared. The clerk actually told he that I had not been at the airport for 2 hours. She didn't care, just seemed determined to make the bad service my fault.

I have flown off and on with Alaska since 1972. I have always had good service, never a bad experience. They were also the easiest to fly with firearms.

Alaska Airlines: Please rid yourself of your archaic class system dividing the general population from the MVP first class, there is upper, middle and low class scenarios. Entering Logan airport in Boston, there were two lines for passengers to check in and 4 ticket agents to assist. Only one was helping the general population, a line that was growing and there were no passengers in the "MVP" line. Being next in line and seeing a free agent, I went to the podium just to be told "I only do MVP, you need to get back in line" I apologized and got back to the front of the line to wait a bit longer, making a comment that this wouldn't be happening if I was in Alaska, at which time the same agent that sent me back to the line announced "Taking all general passengers now" I asked, You'll see me now, and she said "I said all general" Thank you, considering the line was almost reaching the exit doors. But it doesn't stop there. Then we have the boarding gate where another rope is hung dividing regular from MVP First class and one has to remember which side they must walk down. First class get to board first to sit in the front of the plane, seldom do they make eye contact with all us "regular folk" that parade by them. I have no problem with that, but what I do have a problem with is when the stewardess begins serving them coffee and we the common folk that are in the process of boarding have to wait, really can they not be served until we are all on board? So what do MVP members really get for the extra cash? acknowledgment by all other passengers that they have more money or have flown more than them, get to board first and get off plane first, which really doesn't make much difference other than where they will sit while waiting for all others to board. they get a bigger seat and they have a bathroom that is available with a smaller ratio of users than the other 75% of the plane's passengers must use. As a paying customer I have always found it demeaning when the stewardess reminds us that we do not have a right to use the forward bathroom. Another suggestion: instead of making customers pay 6 dollars for a few slices of apples and cheese and crackers, why don't you just give each customer (especially on the five hour flights)one of those overpriced boxes complimentary. Your little bags of snacks are getting smaller and staler each time I fly. Glad I'm a 49er and get at least two bags when I vacation that I would have to pay more than if I shipped. Glad you offer flights that go all the way to the east coast and Hawaii. Oh and my final comment.. when getting off the plane there were plenty of airline helpers at the door, why is it that I, a gramma burdened with a few bags of my own, was able to offer a man struggling with a stroller, crying child and a car seat.... and carry the car seat into the airport for him and not one of the many "workers" that were present offer? Just saying.... If you converted first class into a nursery, parents wouldn't have to bring carseats on the plane and all the crying babies would be together : first on and first off, closer to bathrooms and a stewardess that could be present and distracting for them. i could say more, but I've said plenty already.

I would have given Alaska a 10 except bad experience last year when I purchased first class tickets for both my daughter (her first experience in 1st class) & self. After boarding and finding our seats aisle 2, I reached up to open the bid & trying to put my carry on bag in and the attendant told me that i couldn't use that bin, and I asked why not as I could see there was half a bin still empty. I was told that it was her personal things she was bringing home & it was breakable. So I was able to put my CPAP machine there but daughter had to use bin for aisle 3. Left me with a bad taste about Alaska because I paid first class & I feel attendant should have used the closet where they normally store their belongings. So who is the customer here and paying for the attendant's wages?? So my next flight I booked American Airlines and disappointed with Alaska.

We have flown Alaska Airlines many times to Hawaii, Seattle, Vancouver, B.C. and from Anchorage to Portland. The planes are small enough so as not to feel too boxed in. The service is kind and informative. We are now scheduled to fly roundtrip to Phoenix in October.

I was on a flight heading home to Seattle from Atlanta yesterday. We are seated and are informed that the air is not working but help is on it's way. We were kept abreast of everything which is nice. An hour and a half later we are told we can get off and wait at the gate, the plane had to have been 90 degrees or better. Half hour later we are called back, seated in a very hot plane, cooling will not work until we are up in the air. Customers were patient and the flight attendants were great, just a very uncomfortable experience . I do love you guys and will travel with you anytime.

Love flying Alaska Airlines. Just wish (as with all airlines) that there was more leg room for all seated passengers not just those in first class and those who purchase the special sections with more leg room.

I have flown other airlines, Alaska is my first choice. Have never lost my luggage, flights are on-time, flight attendants are attentive. I am disabled, I am allowed to board before the thundering hoard.

The new policy of charging a fee to sit in row 6 or 16, now "premium seating" is bunk. I have a medical condition that dictates that when I need to use the restroom, I need to go now so I paid the "premium" fee to sit in row 6. On my first flight the stewardess announced that row 6 folks were welcome to use the 1st class restroom - which is why I paid the extra $$. On the second portion of the flight - again sitting in row 6 - I went up to use the 1st class restroom and a stewardess looked at me and told me "my bathroom is in the back". I was very surprised and said I had a medical condition and she swooped her hands around and bowed and said "then by all means". This was in front of all the 1st class passengers and I was totally humiliated and embarrassed. I turned around and walked down to the back of the plane and luckily there was an open restroom. I almost did not make it. I have to say I have never been more embarrassed by an employee of an airline in my life. I have to fly on Alaska because of where I live - but if I didn't have to, I don't think I would.

Having to have to sit next to a extra large person and told the door was shut, they could not move him, spent the flight standing in the back after belt light was off. What was particularly irritating was last row and when I boarded, crew was observing this. You may not like the direct words about buy two seats but failing to enforce policy and customer comfort was cause for complaint to the FAA. He had 3 extensions to belt and had to move inboard every time some one wished to access the restroom. Flown Alaska many times usually good. but in times of filling every seat, need to enforce the policy.

I enjoy Alaska very much. I don't like when others on your flight can take their luggage to the gate and get it to the luggage compartment for free, while other like me have to pay...

From the purchasing my tickets on line to the checking in at the airport, to the pampering of the flight crew, the whole experience is simply awesome.

I took my trip of a lifetime to Alaska for a week of fishing. Great trip. However, my checked bag was just over the 50 lbs. "limit" and I was charged $75 because it was overweight. My other bag was a light-weight rod caddy required to transport my fishing rods. I think that $75 charge was excessive. Yes, they asked me if I wanted to remove anything from it but I chose not to unpack it with the long line behind me. This was at the Yakutat Airport. I just think that is a very excessive baggage fee for this Frequent Flyer member. My king salmon (frozen) fish that I caught was in my checked bag and it's added weight put my bag over the weight limit. Oh well, I won't be flying anytime soon but I consider the $75 charge to be excessive particularly since my other checked bag was so light! There was no other reasonable solution offered so I paid up for that frozen king salmon!