Name: Alaska Airlines
Rating: 4.3

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david Kirkland, WA

Because Alaska flies the bulk of their flights in a relatively tight corridor - Anchorage to San Diego for the most part - the passengers and crew have a high degree of commonality - many being West Coasters, Alaskans, PNW's, what have you. There is a sense of collegiality coupled with very good service, and a good mileage plan. Maybe its because I fly a lot in this corridor and have for so many years.

11 years ago

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Carol Haugen Renton, WA

I remember one year our daughter was flying Alaska with her newborn baby,alone. She discovered that her luggage had been misplaced, and then turned up heavily damaged(it happens). The customer service manager gave her a NEW piece of luggage along with her apology, and her clothes were returned. This was between LA and Anchorage.

11 years ago

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Patti Pellegrin Camanche, IA

I love Alaska Airlines. It is the one I will book a flight on. The people are great. On my trip to IL a co-pilot got on the PA to announce his name,, who the pilot is and how much experience they have between them. It was a first and I really appreciated. I will be traveling Alaska Air to return home.

11 years ago

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Alan Romero Monterey, CA

We always fly Alaska to Hawaii out of San Jose, CA. Attendants are always accommodating and friendly. We love the Alaska Airlines travel rewards credit card. Combine mileage awards with the annual $99 companion fare, it's pretty painless to upgrade to first class. Please do not change this great mileage award program. Would love to see the larger aircraft as well but the advantage of the 737 is quicker throughput time take-off to landing

11 years ago

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Janice Biggs Boise, ID

My first flight from Boise to Seattle to Great Falls, MT was great ... couldn't ask for better service!! Service was superb!! Thanks Alaska for making the trip so nice!! My second flight from Great Falls, MT to Seattle, WA was great! Great job crew!! The second leg of the flight from Seattle, WA to Boise, ID had a lot to be desired to say the least!! Service was not the same quality as that on the other legs of the flights. Customer service from Seattle, WA to Boise, ID has a lot to be desired!! Only service it appeared that was provided to those in First Class .. which is not how it was on the other legs of the flights. Disappointed to say the least!! Flight to Seattle, WA & Great Falls, MT - rated 10 in my book. Great job teams~~ Flight from Great Falls, MT to Seattle = 10, flight from Seattle, WA to Boise, ID = 2 .. a lot of room for improvement on customer to ALL CUSTOMERS ... NOT JUST FIRST CLASS!!

11 years ago

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Tom McCurry Hood River, OR

I do not fly often now but I used to while in the Navy for 34 years...My last flight was PDX to SDiego and was excellent...both the flight and the service. I recommend Alaska to my family and friends. Chief McCurry Retired Submarine Sailor

11 years ago

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Doral Gilbert Anchorage, AK

I've flown Alaska Airlines a lot of times and have never had a problem. The courtesy is always there from each steward along with the compassion and friendliness. I certainly have no complaints. I fly when I have time and can afford it.

11 years ago

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Joan Sundquist Edmonds, WA

We have always been satisfied with Alaska Air. We try to use them exclusively. They have always been on time. The flight crews are well groomed, courteous and helpful. We fly a lot to Arizona, Alaska and now back to Newark, N.J. where our granddaughter and family live. I'd recommend them to anyone!

11 years ago

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Janet Faith Roslie Fallbrook, CA

I am from the NW, now live in So California. My base airport is San Diego. I love Alaska Airlines!!!! I make several trips a year to Seattle to visit family and friends in the Portland, Tacoma area. My favorite airline for the past 30 years.

11 years ago

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JenniferBohn Vancouver, WA

The only airline I will ever fly! When my mother became fatally ill they helped me get an affordable ticket. When she died, they waived fees so that I was able to fly out using her ticket....Most compassionate, supportive, and respectful group of folks...

11 years ago

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peter CA

It is not what it was in the 60's and 70's, but it is pretty good as far as the airlines go, I have not found any real discounts or places where they take something off the price of a first class ticket. I do not care for the meals in first class, and once tried to buy a meal a could not get it, when I was in first class, because they were serving the same chicken sandwich as I had in the connecting flight.They should offer for you to buy meal from the list, when your in first class.

11 years ago

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judy Kennewick, WA

Alaska air has always been excellent for us to fly on. This year we got free baggage to Hawaii. On time most of the time or they tell you what is going on. A little communication is all we want if you are standing waiting . Food is high but no more than any other airline. Polite flight crew.

11 years ago

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Ralph Sanders Everett, WA

We've always had good experiences on Alaska. Very good service from the flight crew. Our tickets always get us TSA Precheck, which saves endless hassle at security. We always take carry-ons, and check them at the gate, which eliminates the problem of finding overhead space. The new seats could be more comfortable, but I'll stick with the 10.

11 years ago

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RodrigoRamirez Austin, TX

Dope. Virgin Airlines used to be my favorite and understand that Alaska Airlines acquired them or merged not too long ago. Either way, I've always got A-1 service. Seats? A-1. Stewards/Stewardess'? A-1. Smooth planerides? Check. I've never had any issues with luggage either and the in flight stuff is pretty entertaining. I always fly Alaska when I can!

6 years ago

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Michael E Berrett Lindon, UT

I really enjoy flying with Alaskan airlines. I have flown on this c a river around the united sea yes, and have shown with them within the state of Alaska. I have appreciated their reasonable rates relative to other carriers, their professionalism, and their friendliness as well. The ticketing processes is simple, and they seem Tod have enough staff on shift to truly take care of their customers - both in the Ari, and on the ground.

7 years ago

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wayne sanders Valley Center, CA

Alaska is another one of my go to picks for flying. they always seem to have flights available for when I need to fly and the rates are always pretty good. The boarding process is always smooth and fairly quick. Gate agents announce information clearly and regularly. I have never had any problems when flying Alaska which is why I continue to do so.

7 years ago

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Jeff B Orem, UT

I have used Alaska Airlines many times and I always check their fairs when booking any flights. Even if I have to pay slightly more or have a slightly longer layover I will choose Alaska 100% of the time. Pricing is great, my flights have always been on-time and their flight attendants are amazing. I will always use Alaska Airlines when possible.

7 years ago

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Tera Layton, UT

Really enjoyed flying Alaskan Airlines. The plane was a little small but it wasn't too bad at all for a short flight. The flight attendants were amazing they were friendly and kind and outgoing willing to do whatever they could to make the flight experience wonderful. I would definitely recommend two friends and family. And I do have a few family members that have already used it and we're very impressed with their service as well

8 years ago Edited September 14, 2021

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terry r Las Vegas, NV

AA is the very best airline company and has been my go to carrier for over twenty years. I enjoy my Signature Visa airfare complement every year. this alone has save me thousands of dollars.

4 years ago

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Rick Froid Park Ridge, IL

Have used Alaska Airlines a few times now. They were included in connecting flights from California. I was quite pleased for an economy airline how nice. Great price too 👍🏻

4 years ago

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Steve Ashby Portland, OR

I'm a big user and fan of Alaska. My favorite planes of theirs are the Virgin Atlantic ones they got in their merger. Having the Alaska Visa is a must for free luggage and boarding...and POINTS!!!

5 years ago

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Peter Hallenius Gresham, OR

Given the whole COVI-19 outbreak and people having to change or cancel reservations last minute. Alaska Airlines really stepped up and provided customer credits for the price of the airline tickets and or waiving the fees to cancel or change the reservations. That helps everyone out in these frustrating times.

6 years ago

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Keron Grey Tallahassee, FL

Acceptable service in counter and during the flight. Food has good taste and conservation and I love being able to listen to music while flying by using the wifi on the plane.

6 years ago

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Brittany Wilkinson Herriman, UT

I have enjoyed my flights with American Airlines. I even have their credit card to get free flights and air miles. I appreciate the customer service and I look forward to flying with them in the future.

6 years ago

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Vince E. Asbury Park, NJ

legit the ONLY way to fly . we go to LA monthly and the first class is amazing!!! they took over virigin america so the planes are amazing and first class is very luxurious even domesticcly.

7 years ago

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Linda Jensen Newberg, OR

We don't fly that often, but the few times Alaska employees have been very respectful and courteous. We always check in our baggage and have had no problems with checking in or receiving. The only draw back are that the seats are soooo close to each other, but I guess that is with any airlines.

8 years ago

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Ryan Nelson

I have been a long time Alaska Airlines customer. In the past I would have ranked them a 10. My issue is not service related, I still rank the employees as a 10. It's aircraft related, not the airframes. It's the seatting used in the new birds. I didn't know Recaro could manufacture a seat so uncomfortable.. other airlines are using the same seat with padding. I'm assuming someone in corporate had the bright idea of saving weight by opting for seats without padding.. While others in the airline industry continue to strive for customer comport, alaska seams to be doing the opposite.

9 years ago

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Ken Marsh Wasilla, AK

Alaska has been my airlines for 49 years, but they need to stop making less room for the passengers to sit in. They also should not have so many special classes of passengers when it comes to seating folks. If you are just a regular, paying passenger you must wait for one special group after another to board. Jet Blue and others are getting away from this method of boarding. I can understand boarding those with special needs and perhaps even first class, that pay extra for this classification, but all the other groups makes no sense to those of us who just fly when we can and pay the price to do so, but must wait and wait while these other "special" folks board and take the luggage space up.

11 years ago

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Diane Mohave Valley, AZ

A great trip as always even with the return flight being burdened with many many children with adults who were not willing to guide their children! The flight attendant was amazingly wonderful in keeping order. Thank you! Go Alaska!

11 years ago

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Fran Tannian Fairbanks, AK

I live in Fairbanks most often fly Ak Air. I am almost always entirely pleased with AA. Having recently flown other carriers, I find AA seats are closer and tighter. With very few exceptions, AA staff are pleasant and courteous.

11 years ago

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David Puyallup, WA

All things considered in comparison to other airlines of today Alaska is excellent. I have no complaints other than as with many airlines it's darn near impossible at times to hear what the pilot or crew are saying over the cabin PA system.

11 years ago

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Francis

We fly almost all Alaska flights or partners. We have always had any issue solved quickly and with a smile. I would only suggest that Alaska give you your first bag free if you purchase with an Alaska card and also keep the 2nd bag at $25

11 years ago

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Jim Smith Richland, WA

I have been utilizing Alaska for over 25 years because of their customer service and frequent flyer program. The program has changed for the worse lately but still better than any other carriers. Flight attendants are always friendly as is the cockpit crew and the flights are usually very comfortable.

11 years ago

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Elizabeth McKenna Jutras Wakefield, RI

I always loved flying Alaska Air. The attendants were always friendly and solicitous about my comfort. I have flown several times from Boston to Kodiak. The non- stop flight from BOS to SEATAC in Seattle was great and saved so much time. It made a long trip most enjoyable. Thanks.

11 years ago

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Bunbun Santa Clara, CA

The first time I flew Alaska I thought I was dreaming -- it was like being at a party in the sky. Everyone was very happy (completely different from my experience on UA, which I flew for years). I gradually changed over to Alaska, which -- with the exception of an occasional UA-like flight attendant -- is overall AWESOME!!

11 years ago

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Dixie Strunk Lynnwood, WA

My trip to DFW from Seattle was uneventful and on time. The trip from DFW to Seattle was a full plane and very nice fight attendants. Great trips! I love flying Alaska Airlines!

11 years ago

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Eva Balga Bradley, IL

Best service, accomodating and professional people. I lost my valet between Juneau and Chicago. It was found in Anchorage, sent to me with a personal letter and full amount of money (check). Unfirgettable experience, always.

11 years ago

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Richard Niechniedowicz San Leandro, CA

i will do everything in my power to make sure i alway fly at all possible alaska ,been flying with them for over 35 years ,love it that they are starting to expand there routes

11 years ago

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vickie harwood Colorado Springs, CO

Been flying with Alaska for over 30 years and they are my favorite air lines by far. Customer service is good and they do care about the people on board. They try and make it as pleasant as can be. The plane is always tidy and in working condition. Not to say they are perfect but they are way better than the competition for sure!!

11 years ago

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Barry Griffin Maple Valley, WA

Alaska used to be a great airline. As time passes and it continues to expand its area of service it has become just another large carrier. Alaska had one of the best mileage plans in the industry, actual mileage, extra if booked with BA Alaska Mileage card, double if traveling 1st class and an annual $50 companion fare to anywhere they fly in any class booked. Now, $99 economy class, domestic only. They have also now added the lousy "premium economy" seats. On our recent RT from Seattle to Detroit my wife asked during beverage service is she could get a Mimosa. The response from the flight attendant was a curt "That is reserved for our 1st cabin." No I'm sorry but, just a No. Alaska is convenient for many locations that I fly so I will continue to fly Alaska, not out of what used to be loyalty but simple convenience. In my opinion Alaska Airlines has lost its charm and become just another airline.

11 years ago

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Marilyn Blankenship Seattle, WA

I am enjoying my travel with Alaska. The flight attendants do a bang-up job of caring for all of us and the aircraft are usually right on time. Good inexpensive travel option when you need to get there quickly. Otherwise, I choose the train.

11 years ago

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Lorna P. Bescos Honolulu, HI

Yes, my two flights Honolulu and Portland are great!!! the flight was safe and the Pilot spend time to explained to the passengers a few words before our departure!! The foods was great and the service crew are smiling with good service!!! I recommend Alaska Airlines!!! Mrs. Lorna P. Bescos

11 years ago

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Stan Pisle Emeryville, CA

Great Airline. Flown them 2-3 times a year since 99. One of my go to airlines to go places. Never had a bad experience on them, both in Coach and First Class. Their new planes with the newly configured coach seats give everyone that exta knee room we tall people covet. Would love it if all airlines use them.

11 years ago

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rose mary campos cota Buena Park, CA

I love flying with Alaska Airlines. The experience is so easy from the moment you walk thru the the doors of the terminal to your destination. i would fly anytime with this airline.

11 years ago

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take7 Sandy, UT

Used them on a cheap deals $89 fare and was impressed. We traveled instate and had never though to use them. The tickets were fair and the planes were nice. Calling in to customer service to verify the prices and travel dates was hassle free.

6 years ago

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Amy Christian Las Vegas, NV

Great in flight experience. Had excellent beverage options and was happy that there was a usb connector on my flight so I could charge my phone. Flight attendants were helpful and nice. Only complaint would be needing a little more leg room. But I could have paid more for that I suppose.

6 years ago

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Eric Salt Lake City, UT

Alaska Airlines has excellent service on their flights. The flight crew have always been helpful and friendly. They offer free entertainment and a better selection of snacks on their flights. I will certainly use them again

6 years ago

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BannerEvents Tacoma, WA

Alaska Airlines is my airline of choice. I like their online record and the variety of food and drink options available for purchase. I also like their 20 minute promise to have your bags from plane to baggage claim or you get a credit!

6 years ago

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BJ Tenney Woods Cross, UT

I've flown with Alaska multiple times without any issues. Most recently, I took kids under age 10 with me. The employees were all very friendly and helped us get everything to our seats and made sure everyone was comfortable. I'll definitely continue flying with them!

6 years ago

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Melissa Auburn, WA

Alaska Airlines has recently become my go-to airline for travel. Their customer service is top notch! A big storm was coming and I was worried that I wouldn’t make it home from a funeral. I called and was able to switch to an earlier flight at no charge. The only reason I give 4 instead of 5 stars is that recently their prices have been going up for services like picking a seat etc that used to be standard. I hate being nickel and dimes to death.

6 years ago