Name: LuckyVitamin
Rating: 4.6

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Tina Pumper Enid, OK

Haven't got to give my cat any of the product, but shipping was quick, and if the product helps, I will be a returning customer...

6 years ago

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Healthyme Portland, OR

Accurate and prompt service as well as delivery time. The prices are very competitive. I always enjoy doing business with you.

6 years ago

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JMH Denver, CO

LuckyVitamins always has what I want and at a great price. Super easy and intuitive website and shipping is always fast.

6 years ago

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Kathleen Montverde, FL

Prices were much lower than others, website worked well. Hoping for fast shipping and that the items I ordered will be in stock.

6 years ago

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Eva

I was happy to see a good discount on vitamins that I needed. The shipping cost for overseas orders are also affordable.

6 years ago

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Mehdi zareei

this was the first time that I met Lucky vitamin website by searching all over the net. happy with the price and experience I had here

6 years ago

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Good company Oklahoma City, OK

I appreciate Lucky Vitamin's efforts to update and improve their business. I also appreciate the advice I get from Matthew.

6 years ago

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Kristin Bozeman, MT

Decent selection, but for some reason the shipping takes 4-6 weeks. They said the box had been shipped, and six days later it finally was sent to FedEx. My family has had similar issues multiple times throughout the year. I am reluctant to buy from LuckyVitamin again.

6 years ago

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Dana Sicklerville, NJ

The one item was delayed and my other items never arrived. Once I searched for them I found the notice that the package was “undeliverable” and sent back with me not even being notified. Unacceptable as I was waiting for my daughters medication. I will not be using your company again.

6 years ago

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Robbie Alexandria, VA

Excellent product lines, easy to navigate website. Sometimes backordered on popular items but that says a lot of us are purchasing here. Thumbs up!!!

6 years ago

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Marlene Brooklyn, NY

Website needs to be clearer on options within a product selection. In my order, three items were the correct brand, but not the correct product in that brand that I intended to by. When a product like comes in a variety, such as a clear wash or a cream wash, the should be full clarity on which goes into a shopping cart.

6 years ago

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James W Bandy Taylor, AR

I have ordered from Lucky Vitamin for years and had no problems. On my last order there was a problem with my credit card which I had been using for all my orders in the past. I tried calling and could not get anyone to tell me what the problem was. You have no phone numbers for such communacations.At this time I am no longer ordering from Lucky Vitamins .

6 years ago

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Laurie Chelan, WA

Lucky Vitamin always has great prices and promos. They carry such a wide variety of products. I can always find what I need plus more!

6 years ago

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John Swokla Bayonne, NJ

Well I got everything I ordered, but I got the first part of my order in early September. The remainder of my order was on back order. I got the remaining 9 items on 11/20/19. What happen to the claim that you sent out back order items within 14 days. Also, I was never notify of when it back order was sent out!!!

6 years ago

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Norma Roseville, CA

Company has wide variety of products with promotional discounts. Fast delivery with free shipping if order totals a certain amt.

6 years ago

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Bilgesu Sisman Chicago, IL

They have good customer service. I had forgotten to add a coupon discount to my purchase, they were able to take care of it by giving me credit.

6 years ago

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Janine

Great company who ship fast,make sure you have selected taxes&customs included in your order. I have ADHD so I need melatonin and this site delivers

6 years ago

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Genevieve Rohan Tollhouse, CA

I stopped buying from Lucky Vitamins after being a multi-year customer. They are very slow in shipping (up to two weeks) and have a website that does not allow you to purchase an item one time. I realize that they want return business, but as a customer I felt pigeon holded. If I could, I would given them 0 stars for the frustrations I experienced with them. I am now trying Vitacost.

7 years ago

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Joshua Criddle Eagle Mountain, UT

Terrible experience. Have had issues. They have no phone number, but only chat and they never respond to emails or chats. I was on hold for 3 hours on chat. It took a week longer for delivery of a product than originally stated. They keep you in queue and on hold for hours at a time when trying to contact them. The product didn’t work as it has from other companies in the past, because it was overheated in the box it was sent in, and sat way too long.

7 years ago

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Suzi Vancouver, WA

I placed an order for 3 bottles of vitamins August 31, received my order September 13 ... almost two weeks! Then one of the bottles was broken! I tried to call, they referred me to the live chat feature. Twice I have had my live chat terminated! I am very frustrated with their customer service and hope to get a refund. I’ll never order from Lucky Vitamin again!

7 years ago

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Amanda Republic, WA

Is Lucky Vitamin going out of business???? They used to be great but something has happened with this company and they are absolutely horrible now! Save yourself the frustration of CONTINUOUS back ordered items, shipping issues, and most recently nonexistent shady HORRIBLE CUSTOMER SERVICE! Don't be fooled by the "great prices" and all the wonderful products they "supposedly" sell. You will never be able to purchase these items as they will ALWAYS be on back order and will never arrive. Do yourself a favor and order someplace else like myself and apparently many others are doing now:)

7 years ago

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Jenny W. Buffalo, WY

I have ordered from Lucky Vitamin for a few years now because I trust the products they offer and the prices are always the best.

7 years ago

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Suzan O Farris

There is no way to TALK to a customer service rep anymore. They sent my order to the wrong address even though I had changed the address before I placed the order and are now giving me the run around via live text messaging. I need to be sitting with my feet up in the air, not at this computer. I hate their new platform for complaints. I am taking my business elsewhere.

7 years ago

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Dan Johnson Pittsburgh, PA

Caution! The seller demanded payment outside amazon because they "miscalculated" the shipping costs. They refused to refund my purchase because supposedly my package was in transit. So, whatever you think you're paying this merchant, add 20% and expect to deal with delays (if you get your package at all), wasted time, and a saccharine customer service that will never rectify an error. They persisted in this behavior even after Amazon asked them to relent, which raises the question why they are still allowed to trade on their website.

7 years ago

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Phil Wilmington, MA

As a 71 year old man, this site is extremely difficult for me to navigate. Even my 33 year old daughter had trouble searching through different pages for me to order what I had previously ordered in the past.

7 years ago

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Autumn M. Zubovic Reynoldsburg, OH

Lucky Vitamin has a great selection of products. Placing orders, especially auto-ship, is a breeze and shipping is prompt.

7 years ago

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Charlotte Rooks Marietta, GA

the probiotic I use should be ice packed. It was not and on the invoice an ice pack is listed. Called they told me that it should have an ice pack and they sent me another. Again, no ice pack. I called and the second lady told me an ice pack is not necessary and that it would still last for 6 months. Why was the ice pack again listed on the invoice. I will not order from Lucky vitamin again.

7 years ago

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Christina Miller Lincoln, ME

The Tonic Beauty collagen is great! I love adding it to my morning protein shakes. I love that these are unflavored so that I can add my own flavors.

7 years ago

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Steven Miron Mount Tremper, NY

The packaging I received for my order was among the most environmentally irresponsible I've ever encountered. So much plastic bubble wrap and air bags...not even necessary because I ordered a case of 12 (precisely because I wanted to minimize packaging). I've done it with other suppliers, but my preferred supplier was out of stock of my particular supplement. I was all quite shocking from a company that claims to be about health and happiness. I will be returning my package and won't be ordering from Lucky Vitamins again.

7 years ago

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RaD State College, PA

The customer service is top notch! I love the option for automatic deliver each month, with a discount. Delivery is quick and the sales are great!

7 years ago

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Maria Colorado Springs, CO

Really appreciate the value with our purchases. Great company and customer service is what sets LV apart from other retailers.

7 years ago

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Pamela Spokane, WA

Great Company best prices, I notice prices higher this time, but they offered a discount which made huge difference! Thanks Lucky Vitamin

7 years ago

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Beverly Albuquerque, NM

With Lucky vitamin I can find all the products I need in one place at a good price. They stock everything and I get it fast.

7 years ago

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S Hall Oregon City, OR

Lucky Vitamin had all of the products that I was searching for and they are an environmentally conscious business that is a joy to do work with.

7 years ago

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Tammy Charleston, WV

I received a coupon in the mail for 20% off my order, the order arrived earlier than expected, and I am pleased with everything. Great service!

7 years ago

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Ken Warren, OH

I ordered perishable items that had to be refrigerated. I paid for expedited shipping. The items were mailed without a coldpack and arrived after 4 days. I had to call LuckyVitamin 4 times to get this issue resolved. I was denied access to speak with a supervisor and one of the staff told me the item did not need to be kept cold even though it says on the bottle. I have serious ethical concerns about LuckyVitamin reselling this product which I am returning.

7 years ago

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Linda Comfort, TX

I was delighted to hear my TwinLab Niacin tablets were back in stock. I made an order and promptly received my product.

7 years ago

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Callum

Ordered product, and did not receive it. Apparently, there were (unknown) import/customs charges to pay that were not identified when I placed the order. I submitted 2 x tickets requesting an update on when I would receive the product, but no response. I managed to get hold of someone on the website's 'chat' function, and they told me that the product was being returned to them and that I would incur a restocking charge, and I would have to pay shipping costs both ways. A thoroughly miserable experience, and I would advise not to use this company at all.

7 years ago

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Claudia Lawrenceville, GA

As a new customer it was very easy to find the products that I needed, easy ordering and received my items in a reasonable time. Excellent service.

7 years ago

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Gaius Gracchus Madison, SD

I am seeing credit card charges for products never shipped or received. I called repeatedly for assistance. I am placed in a hold queue for a very long time, and they still seem to be unable to help. I am now resorting to a credit card dispute.

7 years ago

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Brian Cohen Bainbridge Island, WA

Horrible customer service and often issue with the web site. Example: updating cc for payment issues. shipping issues- if you click the link to track order, it put you into a loop with no actual information about shipping status. I also had an issue when they used USPS when the address requires UPS or FedEx, no mail service. Call in is a impossible- try to call for help and then enter your call back number, they call you not in 25 minutes like it states... they call DAYS LATER! I have now gone back to VitaCost. F' Lucky.....you are LUCKY only if you can get service.

7 years ago

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Are GS Houston, TX

There is a big variety of brands names, also a Health concern to make easier the search of concern you having issues with.

7 years ago

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Kenc Pompano Beach, FL

Disappointed! I ordered on May 27. Its June 8th and I haven't gotten all my order. There was a back order on the pasta. Then it was shipped except two boxes. Then I got a cancellation notice on the two boxes and the notice made it seem like it was my cancellation. I still haven't received any that was actually shipped. I buy a lot of vitamins and supplements on line and rarely from Lucky Vitamins for this reason. There are other sites I can get my products in 2-3 days.

7 years ago

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TAZ Cudahy, WI

The site was bright and colorful, very fun looking. It was easy to navigate, user friendly. Your name is fun, it makes me chuckle. Very good prices.

7 years ago

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Travis McInroy Cedar Rapids, IA

Order said it included 3 free snacks (broccoli bites or something). Granted they were free but they were missing. You shouldn’t adverstise free snacks Included with the order if you don’t plan to include them

7 years ago

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B Clark Wilmington, DE

Selection is good - although could be better. Shipping is somewhat slow compared to other sites I order from. Sales are not as great as other sites I order from.

7 years ago

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TUAN Garden Grove, CA

After ordering, they charged your fund immediately, then send an email confirmation very quick!!!! Everything happened in the next few days, they will send an email notification that your orders were canceled with the stupid reasoning is the order issues. Why if the order issues, they charged you immediately. When I tried to contact back to them, nobody answered. Just waiting and waiting... NOW I AM STILL WAITING FOR MY FUND BACK!!!! SCAMM !!!

7 years ago

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Mahajan.S Chicago, IL

Great user interface, although search functionality needs some improvement. Great selection of products and brands along with fast delivery.

7 years ago

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Taffy Powhatan, VA

Often check with LuckyVitamin when looking for health products on line. Have always been pleased with product selection, price, and shipping time!

7 years ago

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Sarah Holland, MI

Lucky vitamin always has very comparable prices. Their return policy is amazing if I get something home and it just does not work out!

7 years ago